Sample IT Event Transcripts

Antivirus and Firewalls (NV2562)
Antivirus / firewall relationship; products in use; using products in tandem successfully; firewall recommendations; Cato and SASE implementation; Cloud vs on-prem; microsegmentation; integrating tools into the cybersecurity infrastructure; preventing firewall bypasses; low-cost tools; open source tools; and use of CIS Top 18 controls.

Building an ITAM Program from Scratch (MP004)
This Member Presentation follows an organization’s journey through building their own IT Asset Management program.

CIO – IT Budgeting & Planning for 2026 (CV090)
Financially justifying technology investment; governance framework for budgeting; strategic budgeting beyond the annual budgeting process; Cloud vs on-prem spending; innovation vs legacy / maintenance spend; emerging technologies; gathering info from business leads for budget planning; training budgets; tracking fixed and variable costs; and using Copilot for budgeting.

Cloud Phone Systems (NV2529)
Important criteria when selecting a Cloud phone system; the role a physical handset plays in decision making; voice recording options; system reliability; justification and proper sizing; cell phones and emergency services; integration with existing infrastructure; call center considerations; Teams shared calling plans; and Cisco Webex calling.

Data Analytics (NV2577)
Creating a sustainable data analytics strategy; data analytics ownership; business involvement; executive buy-in; monitoring data quality; measuring incoming data; data literacy; data transference; analytics tools; Tableau as Cloud front end; and TV dashboards.

ERP Strategies (NV2575)
Best-of-suite vs best-of-breed approaches; ERP roadmaps; managing business transformation during ERP implementation; implementation strategy; interface evolution; and ERP cost and renewal price increases.

Microsoft Copilot Guidelines & Use Cases (NV2587)
Use cases for Copilot; agents for automation; ownership of rollout strategy; project charter / testing plans, security concerns / data protection; Copilot without Purview; monitoring usage; SharePoint search issues; and DLP and sensitivity labels.

Patch Management (NV2563)
The look of a monthly patching cycle; publishing the patch management schedule; outsourcing the patching of systems; transitioning from an MSP to an in-house solution / different service; two separate systems used for PM; products used for PM; and auto-remediation tools for the PM program.

Project Management (NV2576)
Centralized PMO vs governance body; non-IT managers leading projects; red flags in the early stages of a project; staying current with evolving tools, technologies, and methodologies; ownership of task-level planning; incorporating critical path in projects; translating milestones into actionable steps; change management approaches; and integrating AI or automation.

Sensitivity Labeling (NV2580)
Awareness of classification policies; training employees to apply labels correctly; test strategy for sensitivity labels; department roles and responsibilities; classifying structured data; best practices to classify unstructured data; and separating internal and external email / data.

Service Desk Software & Ticketing Systems (NV2573)
KPIs for ticketing systems; use of self-service options; managing approvals for permissions; ServiceNow issues with duplicating tickets as requests are added; transitioning to Jira; rejuvenating process for a legacy system; and criteria to evaluate a new system.

Software Licensing Management (NV2588)
Methods for centralizing license management; minimizing compliance risk; what works well; negotiation strategies with software vendors; relationship between access management and software license management; contract management in same system as license management; tools; managing SaaS and software licenses; comparison of Flexera One ITAM vs ServiceNow capabilities; and success with Atlassian assets.

SQL Database Administration (NV2591)
Upgrading SQL versions; comparing SQL 2022 and 2025; usage of dashboards with Azure SQL; Cloud vs on-prem; monitoring tools; AI considerations; forecasting, storage, and performance solutions; Redgate tools; diagnosing and resolving performance issues; resolving slowness and deadlocks; managing permissions; SQL backups; and upgrade related to Agent startup.

The Ebb and Flow of PMO (MP003)
This Member Presentation was given by a Senior Project Manager with over 40 years of experience in his field. It explores history lessons of the effects of agile and Covid on PMO operations.

Vendor Management (NV2572)
Managing vendor consolidation / diversification; unconventional KPIs used to measure vendors; cybersecurity stances for SaaS; path to start intentional vendor management; optimizing vendor relationships; vendor access to systems and data; best tools; vendor scorecard tools / templates; and ServiceNow.