Sample IT Event Transcripts

Adopting an AI Mindset (NV2607)
Current AI usage and spending; barriers to AI adoption; AI policies and strategic approaches; identifying processes ready for AI; integrating AI into IT operations and workflows; upskilling staff and help desk applications; and leveraging AI with Microsoft 365 and other tools.

Cybersecurity, Risk & Resilience (NS283)
Emerging cyber threats; third-party security issues; tools to track and maintain compliance; response playbooks; using AI to improve security and resilience; and alternatives to KnowBe4.

DevOps / DataOps (NV2606)
Current state of DevOps adoption; cultural and organizational challenges in adopting DevOps; defining and approaching DataOps; tools, platforms, and early wins; data quality, governance, and democratization; and metadata-driven pipelines and change management.

Disaster Recovery (NV2609)
Determining recovery order; disaster recovery in the Cloud vs on-prem; reviewing and updating DR plans; challenges with testing; storing physical off-site DR information; out-of-band communications; and DR planning methodologies.

Email Security (NV2594)
High-volume, bulk email tools; workarounds for built-in SPF length limitations; getting C-suite buy-in for security; keeping security top of mind for users; process for suspected compromised email accounts; timing for phishing campaigns; API-based email protection; and dealing with compromised vendors.

GenAI Use Cases (NV2613)
Rapid growth in GenAI adoption; strategies for driving AI adoption; measuring AI impact and business value; practical use case scenarios; governance, training, and organizational drivers; and security, privacy, and regional considerations.

Help Desk / Service Desk (NV2605)
Defining and training support teams; how requests come through; measuring with KPIs and metrics; ratio of service desk staff to employees; hours of operation for support; team engagement; shifting workloads to chat-based options; AI chatbots; and Freshservice Journeys.

IT Change Management (NV2615)
Dos and don’ts; setting up / operating a Change Advisory Board (CAB); impact assessments; streamlining change submissions and reviews; recommended tools and processes; automation in change management; using AI to enhance the IT change management process; keeping users informed on updates; user training; coping with resistance; and common metrics to show change management impact.

Microsoft Intune (NV2596)
Intune implementation status; Intune feedback and motivations; deployment approaches; selection and alternatives; Autopilot usage; PowerShell scripts for automation; MDM for Apple and Android devices; third-party tools for app management; Intune in VDI environments; balancing security and usability; and driver updates.

Password Management (NV2621)
Standardizing password management and getting buy-in; SSO and MFA; securing password managers on personally-owned devices; validating contracted employees; shared account requests; password reset policy; handling passwords with former employees; experiences with RoboForm; passwordless methods and tools; and handling business continuity with a password manager.

Ransomware (NV2614)
Measuring preparedness; communication for ransomware education; key security pillars; email and endpoint protection against phishing; ransomware response plans; using AI to deal with malicious attacks; anti-ransomware software; and keeping up with ransomware evolution.

Security Awareness & Training (NV2599)
The CrowdStrike insider threat; leadership buy-in; building a security-aware culture; phishing simulation success; Defense-in-Depth; training, platforms, and emerging alternatives; advanced simulation techniques; handling repeat offenders and executives; multi-language and global delivery; KPIs; and Zero Trust adoption.

SharePoint – Teams (NV2593)
Navigating SharePoint / Teams delineation; allowing or restricting self-service; effective approaches for driving adoption; best practices for setting up Teams and Channels to manage data sprawl; jugging informing / training users above advanced features with maintenance, training, and support; 504 accessibility; and policies or tools for managing external / guest access.

Software Asset Management (NS280)
ITAM program structure; processes; tools; operation level to handle procurement vs asset management; inventory and discovery tools; software across SaaS, on-prem, and Cloud environments; aligning software asset management with ITAM / CMDB; and automation to identify unused / underutilized licenses.

Zero Trust Frameworks (NV2604)
The state of zero trust security in the organization; defining and approaching zero trust; pain points in zero trust adoption; dynamic authentication being required; MFA / acknowledgement fatigue; prioritizing zero trust components; getting buy-in from non-technical associates; and helpful technologies / vendors / products.