FAQs

Q: How do we begin a NOREX membership?

Simply sign a basic Service Agreement and receive immediate access to NOREX resources! Contact us at info@norex.net to request a quote and Service Agreement.

Q: How are NOREX services accessed?

Members may email or call during normal business hours (Central Time) to connect with your NOREX Member Success Manager for personal assistance. Online resources and event registration are available 24/7 at www.norex.net.

Q: Can we sample NOREX services?

We are happy to provide sample documents to you, and you are welcome to participate in NOREX events as a guest before committing to a membership. We also invite you to discuss the benefits of membership with current NOREX Members. Contact your Regional Manager to make your requests.

Home | FAQs

How do we begin a NOREX membership?

Complete the form on the How to Join page or contact [email protected] to request a 1-page Service Agreement.

What does the NOREX membership fee cover?

NOREX Members receive unlimited access to the NOREX resources including the Document Resources online database of 2,000+ Member-contributed documents, virtual Roundtable events, live 2-day IT Summit, and resource / networking assistance from the NOREX Member Success Team. There are no extra charges per document, per event, or per hour.

What is NOREX Select?

NOREX Select is a subset of our Member community that includes large enterprise organizations who regularly meet to discuss complex and large-scale IT challenges.

Who has access?

All authorized users in your organization.

How are NOREX services accessed?

All NOREX services are available for self-service at via the NOREX Member Hub which includes event registration, the ability to download from the Document Resourses Library, and asking questions of the membership via Direct Connect. Members also may email or call during normal business hours (Central Time) to connect with a member of the Member Success Team for assistance.

How do we know we will use NOREX services?

Our strong renewal rate suggests that your organization will use NOREX services a great deal. The Member Success Team will ensure your Team is onboarded, you will receive emails when registration opens for events, and a monthly Connection email with questions from your peers. Usage reports also are available.

Are there obligations of NOREX membership?

Every NOREX Member is encouraged to help other Members whenever possible by submitting documents, taking an occasional phone call, and by participating in events. However, knowing the time and / or disclosure restraints faced by some, there is no requirement to contribute. One Member describes it this way, “As a result of the value we receive from NOREX Members, we jump at the chance to help other Members whenever there is an opportunity.”

Will we get calls from other NOREX Members?

Only with your permission. Your contact information is never given to another Member without your expressed approval.

Can we sample NOREX services?

We are happy to provide sample IT documents to you, and you are welcome to participate in a NOREX IT event as a guest before committing to a membership. We also invite you to discuss the benefits of membership with current NOREX Members. Contact us today or request a guest pass.

Will NOREX sell our name to vendors?

Absolutely not! All information given to NOREX is held in the strictest of confidence.

How does NOREX differ from competitors?

NOREX connects Members with fellow IT professionals, not analysts or vendors. The information exchanged takes on a practical perspective. Members receive actionable information backed by real-world insight vs forecasts and white papers developed by analysts. Vendors are not allowed to sponsor or participate in the NOREX IT Peer Community.

Are there limits on the industries NOREX Community Members work in?

IT leaders from all industries are welcome to participate. IT vendors are not allowed to sponsor or participate.

Are there opportunities for recognition in the IT Community?

Super Contributor awards are presented to attendees who stands out during at NOREX Quarterly Multi-Topic Virtual Roundtables and Live IT Summit events. NOREX Members who exhibit enthusiasm for NOREX, outstanding participation at NOREX events, and strong use of NOREX services are invited to serve on the NOREX Member Advisory Board. MAB Members receive special email signature badges and Zoom backgrounds to display at NOREX (and other) events.

Do NOREX events count towards Continuing Education requirements?

NOREX offers Certificates of Participation that are accepted by most IT accreditation organizations for Continuing Professional Education Credit.

Does the NOREX IT Community provide resources for different management levels?

All management levels are represented in the Community from a wide range of organization sizes. Our Members enjoy networking with peers and mentoring the next generation of IT leaders.

How are conflicts resolved in the IT Community?

All our events are professionally moderated by gifted leaders who guide the conversation to a new topic on the rare occasion that discussions get sticky.

How do Members of the NOREX IT Community help each other learn?

Learning happens during our Roundtable events, via the Direct Connect chat forum, and via 1:1 networking where Members are candid about their real-world experiences.

How does the IT Community keep discussions positive and helpful?

IT leaders join the NOREX IT Community for the express purpose of sharing knowledge which leads to a supportive culture. All events are professionally moderated by gifted leaders who deftly guide the conversations to stay on topic and positive.

How does the NOREX IT Community keep shared information private?

Attendance at NOREX events is no different than attendance at other IT events — participants share based on their individual organization’s policies. “The Chatham House Rule” applies to all NOREX events — you can share what you learn at NOREX events, but you cannot reveal who shared the information or where they work. When coupled with the fact that no vendors are in the room, the result is very candid discussions about the latest in the IT world. In addition, all Document Resource Library assets (discussion transcripts, chat logs, Member-contributed document templates, etc.) are scrubbed of individual and organization names.

How does the NOREX IT Community promote diversity and inclusivity?

Our approach to diversity and inclusion is simple — everyone is welcome! We are a 100% woman-owned company and believe a broad range of experiences, perspectives, and backgrounds help us succeed as individuals and as a Community.

Not Finding The Answers You’re Looking For?

The NOREX Team is available to answer any questions you may have to help you make the decision in joining our IT Community.