Adopting a formal ITSM practice; ITIL v3 and v4; other frameworks used; what works well vs what does not; tools utilized; integrating Microsoft Teams with Service Management Software tools; self-service knowledge management tools; implementing a knowledge management framework; and using the ITSM system for Enterprise Service Management (ESM).
IT Service Management (NV2437)
Past Event Details
EVENT DATE:
December 8, 2022
TOPICS COVERED IN THIS EVENT:
IT Vendor Management / Service Management
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