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Documents

PROCUREMENT TOOLKIT

These NOREX member-contributed documents include contracts & agreements, SLAs, non-disclosure agreement, SOWs, RFIs, RFQs, RFPs, vendor management, vendor comparison, vendor scorecards & requirements, pricing, leasing, merger & acquisition and discussions.

16 TK012 Blank Toolkits 06/2018 Add to My Library
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DATA PRIVACY POLICY.

This Privacy Statement describes protection of personally identifiable information in conjunction with data privacy legislation.

6 20-460 Blank NORCON 05/2018 Add to My Library
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MANAGED HOSTING SLA.

This Service Level Agreement describes the use and availability of network resources to those who have purchased Managed Hosting Services.

5 20-417 Blank NORCON 03/2018
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WEB HELP DESK SLA.

Following is a Service Level Agreement for web help desk service requests and incidents, prioritized based on impact and urgency.

2 20-386 Blank NORCON 02/2018 Add to My Library
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HELP DESK/SERVICE DESK

During this February 2018 Help Desk/Service Desk session, NOREX members discuss and participate in a variety of polls on this important IT service deliverable. Training, building a knowledge base (KB); an introduction to the knowledge centered support (KCS) process, help desk and asset management/procurement best-practices; solutions used, metrics; and more are included.

25 NV2205 Blank Transcript 02/2018
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CIO MICROSOFT ISSUES

This November 2017 CIO session focused on Microsoft issues including licensing tips, Office 365 usage and Windows 10 implementation.

23 CV067 Blank Transcript 11/2017 Add to My Library
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SaaS CONTRACT MANAGEMENT

This August 2017 discussion on Software-as-a-Service contracts featured a member presentation on items that should be included in contracts including those that are “must haves” and “deal breakers”.

19 NV2182 Blank Transcript 08/2017 Add to My Library
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NOREX QUICK POLL RESULTS - IT BUDGETING 2018

NOREX polled the membership on IT budget trends for 2018. For the majority of participants, IT budgets will increase (56%) or stay the same (29%). Most IT budget increases are in the range of 2-5%. 65% anticipate a 2-5% IT salary increase and 15% expect to keep their organization’s IT salaries the same. Detail on this information, cost saving initiatives, the major projects slated, and much more are available in this 2018 IT Budgeting Quick Poll.

18 NP2180 Blank Poll Result 08/2017 Add to My Library
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IT ISSUES SPECIFIC TO HEALTHCARE

This August 2017 session included discussion on Cloud Computing, Office 365, IT Security, Electronic Health Records, Telemedicine and other issues specific to healthcare providers.

18 NV2178 Blank Transcript 08/2017 Add to My Library
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CHAT-BASED COLLABORATION TOOLS

Chat-based collaboration has found its place in many organizations. NOREX members discuss products used, getting engagement from IT staff and business units, addressing discovery and regulatory compliance, and more.

17 NV2170 Blank Transcript 06/2017 Add to My Library
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