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Showing 1 - 10 of 13 Results
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Documents

IT SERVICE MANAGEMENT (ITSM)

NOREX members discuss the adoption of recommended IT Service Management practices and the usage of commercial ITSM software tools during this January 2017 session.

33 NV2146 Blank Transcript 01/2017 Add to My Library
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GOVERNMENT - BUSINESS INTELLIGENCE

Government participants discuss Business Intelligence approaches and tools during this June 2016 session.

18 GSP091 Blank Transcript 06/2016 Add to My Library
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PROJECT MANAGEMENT

Participants share their project management experiences and solutions during this March 2016 session. Several polls are included.

28 NV2102 Blank Transcript 03/2016 Add to My Library
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VENDOR PERFORMANCE SCORECARD.

Each tab in the worksheet contains a category of metrics in which a rating is scored.

4 10-2079 Blank NORCON 01/2016 Add to My Library
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VALUE METRICS TEMPLATE.

This template measures the metrics of costs, risk, and ROI of a project.

1 50-170 Blank NORCON 10/2015 Add to My Library
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HELP DESK TOOLS

A wide range of Help Desk tools along with techniques and strategies are discussed during this May 2015 session. Participants were polled on solutions used, migration tactics, call metrics, hosted or on-premise, and more.

20 NV2055 Blank Transcript 05/2015 Add to My Library
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SERVICE DESK METRICS.

Following is a group of worksheets which organize tickets by team, month, and location.

16 50-149 Blank NORCON 05/2015 Add to My Library
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IT SECURITY METRICS

100+ members participate in a discussion on IT Security Metrics during this April 2015 WebForum. This event begins with a brief member presentation and compliments the IT Security Metrics Quick Poll.

24 NV2051 Blank Transcript 04/2015 Add to My Library
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NOREX QUICK POLL RESULTS - IT SECURITY METRICS

Does your organization collect, track and benchmark IT security metrics as a part of your security program? What do you track and is this data tied to risk management? Over 160 NOREX member organizations are polled on these questions and more in this March 2015 IT Security Metrics report.

11 NP2049 Blank Poll Result 04/2015 Add to My Library
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IT SERVICE MANAGEMENT (ITSM)

Participants discuss various components of IT Service Management (ITSM) during this March 2015 session.

24 NV2045 Blank Transcript 03/2015 Add to My Library
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