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Documents

AUTHENTICATION PROTOCOLS

NOREX members discuss multi-factor authentication, password procedures, biometrics and other topics during this November 2017 session.

16 NV2194 Blank Transcript 11/2017 Add to My Library
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IT SERVICE MANAGEMENT (ITSM)

NOREX members discuss the adoption of recommended IT Service Management practices and the usage of commercial ITSM software tools during this January 2017 session.

33 NV2146 Blank Transcript 01/2017 Add to My Library
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GOVERNMENT - BUSINESS INTELLIGENCE

Government participants discuss Business Intelligence approaches and tools during this June 2016 session.

18 GSP091 Blank Transcript 06/2016 Add to My Library
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PROJECT MANAGEMENT

Participants share their project management experiences and solutions during this March 2016 session. Several polls are included.

28 NV2102 Blank Transcript 03/2016 Add to My Library
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VENDOR PERFORMANCE SCORECARD.

Each tab in the worksheet contains a category of metrics in which a rating is scored.

4 10-2079 Blank NORCON 01/2016 Add to My Library
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VALUE METRICS TEMPLATE.

This template measures the metrics of costs, risk, and ROI of a project.

1 50-170 Blank NORCON 10/2015 Add to My Library
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SERVICE DESK METRICS.

Following is a group of worksheets which organize tickets by team, month, and location.

16 50-149 Blank NORCON 05/2015 Add to My Library
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MEASURING STRATEGY VALUE.

Goal, time, quality and process metrics are just some of the suggested measures of value to consider when planning change.

2 10-1811 Blank NORCON 02/2015 Add to My Library
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EA METRICS FRAMEWORK.

The following charts provide a framework and metrics for Enterprise Architecture.

2 50-084 Blank NORCON 07/2013 Add to My Library
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DESKTOP TECHNICIAN SERVICE CATALOG.

This document discusses effective use of resources for desktop service categories, timelines, infrastructure service definitions, types of service and cost, and more.

45 10-625 Blank NORCON 01/2012 Add to My Library
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