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Documents

SECURITY TOOLKIT

These NOREX member-contributed documents include RPFs & contracts, staffing, policies & procedures, plans and manuals, security charter & framework, security awareness, risk assessment, incident management, encryption, electronic signature, anti-virus & malware, cyber security, PCI, mobile computing, eDiscovery, vendor management, PHI and discussions & polls.

19 TK002 Blank Toolkits 06/2018 Add to My Library
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DISASTER RECOVERY & BUSINESS CONTINUITY TOOLKIT

These NOREX member-contributed documents include vendor tools & requirements, RFPs, BIA, emergency response, incident management, disaster recovery, business continuity, testing, co-location, discussions and a quick poll.

7 TK003 Blank Toolkits 06/2018 Add to My Library
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HELP DESK TOOLKIT

These NOREX member-contributed documents include RFPs, job descriptions, outsourcing, ticketing & tracking, incident management, guides & resources, scorecards & reports, surveys, service catalog, ITIL/ITSM and discussions.

9 TK006 Blank Toolkits 06/2018 Add to My Library
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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

15 TK009 Blank Toolkits 06/2018 Add to My Library
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HEAT TICKET PRIORITIZATION.

Major, medium, and low impact classifications of incidents are described.

1 20-385 Blank NORCON 02/2018 Add to My Library
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WEB HELP DESK SLA.

Following is a Service Level Agreement for web help desk service requests and incidents, prioritized based on impact and urgency.

2 20-386 Blank NORCON 02/2018 Add to My Library
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ITS OUTAGE DASHBOARD.

This outage dashboard records critical incidents by count, duration, and cause.

5 50-256 Blank NORCON 01/2018 Add to My Library
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MONTHLY INCIDENT REPORTS.

Following are examples of monthly incident reports from various locations for a one to two year period.

15 50-257 Blank NORCON 01/2018 Add to My Library
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WEEKLY TREND INCIDENT REPORT.

Weekly ITS critical and high incident reports are demonstrated as enterprise-wide and divisional categories.

7 50-258 Blank NORCON 01/2018 Add to My Library
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INCIDENT RESPONSE PLAN.

An IRP is a formal roadmap to follow when handling suspected intrusions, system misuse, a cyber incident, or any incident where unauthorized access to confidential information has been detected or suspected.

26 20-382 Blank NORCON 01/2018
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