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JOB DESCRIPTIONS TOOLKIT

These are NOREX member-contributed job descriptions in the areas of applications, business analyst, change management, CIO/Director, communications, DBA, enterprise architecture, GIS, help desk/service desk, IT manager, network systems, operations, procurement, project management, quality assurance & compliance, security, training and web development..

10 TK010 Blank Toolkits 11/2017 Add to My Library
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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

15 TK009 Blank Toolkits 11/2017 Add to My Library
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ITSM TOOLS

NOREX members discuss Information Technology Service Management procedures and tools during this October 2017 session.

19 NV2193 Blank Transcript 10/2017 Add to My Library
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CHANGE MANAGEMENT POLICY.

This Change Management process will assess the impact and risks of change, and document, identify, define, and formalize processes involved.

11 20-346 Blank NORCON 10/2017 Add to My Library
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IT ORGANIZATION PLAN.

Changes in IT organization from current to following year, summer plan, long-term plan, and function based development teams are charted in this presentation.

8 20-345 Blank NORCON 10/2017 Add to My Library
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CHANGE MANAGEMENT GUIDE.

A four-phased approach to Change Management is described in this manual of tips, resources, and samples.

27 20-331 Blank NORCON 10/2017 Add to My Library
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IT CHANGE MANAGEMENT STANDARD.

This document presents Change Management practices, under the umbrella of IT Service Management, to be adopted and practiced by IT employees and those employees whose changes fall under the oversight of IT Change Management.

14 50-247 Blank NORCON 10/2017 Add to My Library
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RFP: HOSTED EXCHANGE.

This RFP is seeking a hosted solution for Microsoft collaboration applications, both for internal and external use. The chosen application is Exchange Server.

28 10-999 Blank NORCON 07/2017 Add to My Library
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CHANGE MANAGEMENT QUICK REFERENCE.

This quick reference guide is intended to assist users with managing changes using ServiceNow.

2 50-243 Blank NORCON 07/2017 Add to My Library
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CHANGE MANAGEMENT

Members discuss IT Change Management processes and tools during this July 2017 session.

27 NV2175 Blank Transcript 07/2017 Add to My Library
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