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Documents

WEB HELP DESK SLA.

Following is a Service Level Agreement for web help desk service requests and incidents, prioritized based on impact and urgency.

2 20-386 Blank NORCON 02/2018 Add to My Library
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RFI: PRODUCER INFORMATION MANAGEMENT.

This document is to request information on a product information management / product master data management solution (PIM).

11 20-387 Blank NORCON 02/2018 Add to My Library
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RFP: NETWORK FIREWALL & SECURITY APPLIANCE.

A larger-scale network firewall & security appliance is needed to meet specific connection speeds, protection, filtering, and Ethernet interfaces.

5 20-379 Blank NORCON 01/2018 Add to My Library
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RFP: WIRELESS ACCESS POINT.

Proposals are requested for installation of new wireless access point equipment such as Xirrus Wi-Fi or equivalent.

6 20-380 Blank NORCON 01/2018 Add to My Library
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LIMITATION OF LIABILITY.

These are samples of what one organization has used for wording a Limitation of Liability clause for technology contracts.

1 50-255 Blank NORCON 01/2018 Add to My Library
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PRIVILEGED ACCESS AGREEMENT.

This agreement includes acknowledgement of responsibilities, necessary clearances, and authorization for privileged access to systems. A non-disclosure certificate is also included.

3 20-362 Blank NORCON 12/2017 Add to My Library
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RFP: CLOUD BASED CALL CENTER.

In order to create an integrated contact center solution, responses to this RFP will be used to evaluate the functional & technical fit of vendor packages based on requirements, the vendor's overall capabilities, and value.

58 50-251 Blank NORCON 11/2017 Add to My Library
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RFI: CUSTOMER SERVICE MANAGEMENT.

This Request for Information is to solicit suggestions, ideas, or potential Information Services Customer Service Management (IS CSM) approaches on a non-competitive and non-binding basis.

19 20-314 Blank NORCON 10/2017 Add to My Library
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REQUEST FOR QUALIFICATIONS.

A document designed to qualify consultants who have experience in Project Management and Business Analysis.

16 20-270 Blank NORCON 09/2017 Add to My Library
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RFP: MOBILE WIRELESS SERVICES.

To meet current and future communication needs, the company is requesting proposals from qualified mobile communications firms to provide nationwide mobile voice & data services and equipment for a period of two years with two additional one-year options.

8 20-258 Blank NORCON 08/2017 Add to My Library
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