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NOREX QUICK POLL RESULTS - TECHNOLOGY TRENDS 2018

Nearly 200 member organizations participated in our Technology Trends poll in March 2018. This poll includes deployment plans, technology plans, cloud solutions, public cloud offerings and new technologies or applications implemented in 2017.

16 NP2212 Blank Poll Result 04/2018 Add to My Library
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HEAT TICKET PRIORITIZATION.

Major, medium, and low impact classifications of incidents are described.

1 20-385 Blank NORCON 02/2018 Add to My Library
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ITS OUTAGE DASHBOARD.

This outage dashboard records critical incidents by count, duration, and cause.

5 50-256 Blank NORCON 01/2018 Add to My Library
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MONTHLY INCIDENT REPORTS.

Following are examples of monthly incident reports from various locations for a one to two year period.

15 50-257 Blank NORCON 01/2018 Add to My Library
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WEEKLY TREND INCIDENT REPORT.

Weekly ITS critical and high incident reports are demonstrated as enterprise-wide and divisional categories.

7 50-258 Blank NORCON 01/2018 Add to My Library
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KPI DASHBOARD SAMPLES.

Following are two examples of KPI dashboards using Power BI for reporting along with ManageEngine's ServiceDesk Plus.

2 20-349 Blank NORCON 11/2017 Add to My Library
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ITSM TOOL EVALUATION.

This workbook categorizes requirements for a replacement ITSM tool. Categories include security, storage & archiving, integration requirements, and service catalog.

63 50-250 Blank NORCON 11/2017 Add to My Library
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CALL FLOW Q&A.

These questions can help gather information used in determining a company's main phone needs, as well as paging, auto-attended lines, call-forwarding, and after hours messages.

2 20-315 Blank NORCON 10/2017 Add to My Library
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CALL FLOW DOCUMENTATION.

The following provides information on documenting a company's call flow.

6 20-316 Blank NORCON 10/2017 Add to My Library
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OPERATIONALIZING ITSM.

The role of the IT Service Management Office is presented with lessons learned regarding orchestration, ServiceNow, and ServiceNow Discovery.

12 50-244 Blank NORCON 08/2017 Add to My Library
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