The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.
| Document | Pages | Document Number |
File Type 
|
Document Type
|
Date Posted
|
Get Documents |
IT DEPARTMENT FLOWCHART.This organization chart demonstrates a typical "chain of command" for an Information Technology department. |
1 | 43-784 |
|
NORCON | 10/2008 |
Add to My Library
Download |
SLA: HELP DESK SERVICES.This Help Desk SLA describes objectives, key performance measures and cost per ticket. |
1 | 42-91 |
|
NORCON | 02/2009 |
Add to My Library
Download |
IS PROJECT MILESTONE FORM.IS project milestone form. |
2 | 46-616 |
|
NORCON | 07/2008 |
Add to My Library
Download |
ISB DEVELOPMENT PROTOCOL.This diagram shows the schedule for ISB (Internet Service Bus) development, including project plan, change control, hosting and operations. |
1 | 47-689 |
|
NORCON | 05/2009 |
Add to My Library
Download |
RFI RESPONSE: PERFORMANCE MANAGEMENT.This document provides a response format for a Request For Information on employee performance evaluation and development tools, products, and services. (Also see RFI: Performance Management, NORCON 10-196.) |
12 | 10-196A |
|
NORCON | 09/2010 |
Add to My Library
Download |
BUSINESS SYSTEMS ANALYST.Job description. |
2 | 10-395 |
|
NORCON | 04/2011 |
Add to My Library
Download |
DESKTOP ADMINISTRATOR II.Job description. |
3 | 10-555 |
|
NORCON | 10/2011 |
Add to My Library
Download |
MICROSOFT WORD LEVEL 1 ASSESSMENT.This training needs self-assessment tool is the first of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-748 |
|
NORCON | 03/2012 |
Add to My Library
Download |
HELP DESK REQUEST PROCESS.The attached flow chart depicts the help desk request from start to finish. |
1 | 10-942 |
|
NORCON | 09/2012 |
Add to My Library
Download |
VICE PRESIDENT & CIO.Job description. |
3 | 10-1120 |
|
NORCON | 02/2013 |
Add to My Library
Download |
PROJECT CHARTER.The overview, goals, and expectations of a project are laid out in this charter. |
10 | 10-1305 |
|
NORCON | 07/2013 |
Add to My Library
Download |
MOBILE DEVICE USE AND SECURITY.This policy describes proper use of mobile devices and also security measures for the data within. |
2 | 10-1483 |
|
NORCON | 01/2014 |
Add to My Library
Download |
DOOR CONTROL SYSTEM INVITATION FOR BID.An organization is soliciting bids for a contractor to update computers and door control system software and configure the software to operate the existing hardware (doors, gates, call boxes, cameras, etc.). |
24 | 10-1668 |
|
NORCON | 07/2014 |
Add to My Library
Download |
CORPORATE MOBILE PROCEDURES.Procedures from syncing, disabling, remote wipe, and audit of a company or corporate-owned mobile device are outlined. |
2 | 10-1849 |
|
NORCON | 03/2015 |
Add to My Library
Download |
PROJECT PRIORITIZATION MATRIX.This matrix helps determine the prioritization of projects by weighing strategy, cost, impact, risk, and more. |
2 | 10-2021 |
|
NORCON | 10/2015 |
Add to My Library
Download |
PRIORITY-DRIVEN DELIVERY.Slides regarding impact, urgency, and accountability help describe how priority drives an organization to focus and finish. |
20 | 50-199 |
|
NORCON | 05/2016 |
Add to My Library
Download |
CONTRACTOR DATA INTEGRITY / CONFIDENTIALITY.This is an agreement template between an organization and services contractor. |
1 | 20-087 |
|
NORCON | 01/2017 |
Add to My Library
Download |
PROJECT CHARTER TEMPLATE.This template is designed to be re-signed during each major cost/benefit evaluation phase, ensuring the highest level of accuracy. |
4 | 46-871 |
|
NORCON | 12/2008 |
Add to My Library
Download |
ACCOUNTS RECEIVABLE RISK PLAN.This plan is used to document approach for identifying, analyzing, responding to, monitoring, and controlling risks. (Also see NORCONs 47-624 and 47-626.) |
6 | 47-625 |
|
NORCON | 09/2008 |
Add to My Library
Download |
RFI: DUTY STATEMENT.A Request For Information focused on the examination of IT solutions & automated tools, products or services to aid in the creation of job duty statements. (Also see the corresponding RFI response template, NORCON 10-197A.) |
5 | 10-197 |
|
NORCON | 09/2010 |
Add to My Library
Download |
FINANCE BUSINESS ANALYST.Job description. |
2 | 10-396 |
|
NORCON | 04/2011 |
Add to My Library
Download |
DESKTOP ADMINISTRATOR III.Job description. |
3 | 10-556 |
|
NORCON | 10/2011 |
Add to My Library
Download |
MICROSOFT WORD LEVEL 2 ASSESSMENT.This training needs self-assessment tool is the second of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-749 |
|
NORCON | 03/2012 |
Add to My Library
Download |
BUSINESS CASE TEMPLATE.This document provides a format for developing a business case. |
4 | 10-943 |
|
NORCON | 09/2012 |
Add to My Library
Download |
TRUST MODEL COMPLIANCE.This document provides information on trust levels for electronic signatures and other company business. |
3 | 10-1121 |
|
NORCON | 02/2013 |
Add to My Library
Download |
BUSINESS CASE.This is a template of a typical business case format, used to inform management of the solution approval is needed for. |
8 | 10-1306 |
|
NORCON | 07/2013 |
Add to My Library
Download |
CELL PHONE POLICY.This policy establishes guidelines for the use of company-issued cellular phones. |
2 | 10-1484 |
|
NORCON | 01/2014 |
Add to My Library
Download |
RFP: PRISON CONTROL SYSTEM.The Request For Proposal is seeking a contractor to replace the control system and renovate the control room area. |
43 | 10-1669 |
|
NORCON | 07/2014 |
Add to My Library
Download |
BYOD POLICY.Company policy involving eligibility, loss or theft, remote wipe, access, and reimbursement is defined in this policy. |
3 | 10-1850 |
|
NORCON | 03/2015 |
Add to My Library
Download |
MASTER SERVICES AGREEMENT: CLOUD-BASED SERVICES.This template is for the request of services related to a cloud-based environment. |
23 | 20-088 |
|
NORCON | 01/2017 |
Add to My Library
Download |
LAPTOP POLICYThis document outlines policy regarding use of portable computing devices & electronic media. |
2 | 43-785 |
|
NORCON | 11/2008 |
Add to My Library
Download |
PATCH MANAGEMENT POLICY.This policy is outlined as it relates to user computing devices such as desktop/laptop, PDAs, etc. (Also see NORCON 42-92.) |
2 | 42-93 |
|
NORCON | 03/2009 |
Add to My Library
Download |
BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET.Planning, FAQ, backup sites, and auditing of Business Continuity and Disaster Recovery are discussed in this document. |
9 | 46-872 |
|
NORCON | 12/2008 |
Add to My Library
Download |
DUTY STATEMENT RFI RESPONSE.This document provides response templates to a Request For Information on duty statements. (Also see corresponding RFI, NORCON 10-197.) |
11 | 10-197A |
|
NORCON | 09/2010 |
Add to My Library
Download |
SENIOR DESKTOP ADMINISTRATOR.Job description. |
3 | 10-557 |
|
NORCON | 10/2011 |
Add to My Library
Download |
MICROSOFT WORD LEVEL 3 ASSESSMENT.This training needs self-assessment tool is the third of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-750 |
|
NORCON | 03/2012 |
Add to My Library
Download |
BUSINESS CASE SCORING MATRIX.A template of a matrix to score business cases in which a high benefit score and a low cost score are most desirable. |
1 | 10-944 |
|
NORCON | 09/2012 |
Add to My Library
Download |
ELECTRONIC SIGNATURES SECURITY.A comprehensive policy on the use and distribution of electronic signatures. |
59 | 10-1122 |
|
NORCON | 02/2013 |
Add to My Library
Download |
MOBILE POLICY.This policy establishes general guidelines for use of mobile devices. |
3 | 10-1485 |
|
NORCON | 01/2014 |
Add to My Library
Download |
BYOD TERMS AND AGREEMENT.This agreement is necessary to help ensure proper protection of company confidential information accessed through your mobile device. |
2 | 10-1851 |
|
NORCON | 03/2015 |
Add to My Library
Download |
RFP: NETWORK CABLING.This is a Request for Proposal and Scope of Work (SOW) for a network cabling job. |
1 | 20-089 |
|
NORCON | 01/2017 |
Add to My Library
Download |
SOFTWARE REMOVAL AGREEMENT.This agreement covers the removal of company software from employees' home and/or personal computer systems, as well as an employee's failure to do so. |
1 | 43-786 |
|
NORCON | 11/2008 |
Add to My Library
Download |
PRINTER REQUEST TEMPLATE.This template provides the proper documentation for the request of a company-provided printer for office use. |
2 | 42-94 |
|
NORCON | 03/2009 |
Add to My Library
Download |
DEFINITIONS OF SUPPORT LEVELS.This is a general description of IT support levels. "IT Units" are distributed IT support staff for each business area |
1 | 46-873 |
|
NORCON | 12/2008 |
Add to My Library
Download |
BIA SURVEYThis Business Impact Analysis survey is designed to help determine the effects if some or all business units/processes were to suffer a major disruption of operations. |
6 | 47-692 |
|
NORCON | 06/2009 |
Add to My Library
Download |
BUSINESS CASE: REMOTE WIRELESS DATA.This business case is for a project which will provide for remote wireless data monitoring. |
2 | 10-198 |
|
NORCON | 09/2010 |
Add to My Library
Download |
SENIOR DATA ANALYST.Job description. |
2 | 10-558 |
|
NORCON | 10/2011 |
Add to My Library
Download |
SCANNER OPERATOR.Job description. |
2 | 10-751 |
|
NORCON | 03/2012 |
Add to My Library
Download |
PROJECT SCORING WORKSHEET.Cost savings, urgency, and other benefits are scored alongside costs for each project. |
5 | 10-945 |
|
NORCON | 09/2012 |
Add to My Library
Download |
INTRANET GOVERNANCE PLAN.This document outlines a framework for the optimal use of the Intranet document management and collaboration portal. |
2 | 10-1123 |
|
NORCON | 02/2013 |
Add to My Library
Download |
