NOREX® | RecentDocuments

The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document	Pages	Document Number	File Type	Document Type	Date Posted	Get Documents
IT DEPARTMENT FLOWCHART. This organization chart demonstrates a typical "chain of command" for an Information Technology department.	1	43-784		NORCON	10/2008	Add to My Library Download
SLA: HELP DESK SERVICES. This Help Desk SLA describes objectives, key performance measures and cost per ticket.	1	42-91		NORCON	02/2009	Add to My Library Download
ISB DEVELOPMENT PROTOCOL. This diagram shows the schedule for ISB (Internet Service Bus) development, including project plan, change control, hosting and operations.	1	47-689		NORCON	05/2009	Add to My Library Download
RFI RESPONSE: PERFORMANCE MANAGEMENT. This document provides a response format for a Request For Information on employee performance evaluation and development tools, products, and services. (Also see RFI: Performance Management, NORCON 10-196.)	12	10-196A		NORCON	09/2010	Add to My Library Download
BUSINESS SYSTEMS ANALYST. Job description.	2	10-395		NORCON	04/2011	Add to My Library Download
DESKTOP ADMINISTRATOR II. Job description.	3	10-555		NORCON	10/2011	Add to My Library Download
MICROSOFT WORD LEVEL 1 ASSESSMENT. This training needs self-assessment tool is the first of 3 levels to determine progress in the use of Microsoft Word.	1	10-748		NORCON	03/2012	Add to My Library Download
HELP DESK REQUEST PROCESS. The attached flow chart depicts the help desk request from start to finish.	1	10-942		NORCON	09/2012	Add to My Library Download
VICE PRESIDENT & CIO. Job description.	3	10-1120		NORCON	02/2013	Add to My Library Download
PROJECT CHARTER. The overview, goals, and expectations of a project are laid out in this charter.	10	10-1305		NORCON	07/2013	Add to My Library Download
MOBILE DEVICE USE AND SECURITY. This policy describes proper use of mobile devices and also security measures for the data within.	2	10-1483		NORCON	01/2014	Add to My Library Download
DOOR CONTROL SYSTEM INVITATION FOR BID. An organization is soliciting bids for a contractor to update computers and door control system software and configure the software to operate the existing hardware (doors, gates, call boxes, cameras, etc.).	24	10-1668		NORCON	07/2014	Add to My Library Download
CORPORATE MOBILE PROCEDURES. Procedures from syncing, disabling, remote wipe, and audit of a company or corporate-owned mobile device are outlined.	2	10-1849		NORCON	03/2015	Add to My Library Download
PROJECT PRIORITIZATION MATRIX. This matrix helps determine the prioritization of projects by weighing strategy, cost, impact, risk, and more.	2	10-2021		NORCON	10/2015	Add to My Library Download
PRIORITY-DRIVEN DELIVERY. Slides regarding impact, urgency, and accountability help describe how priority drives an organization to focus and finish.	20	50-199		NORCON	05/2016	Add to My Library Download
CONTRACTOR DATA INTEGRITY / CONFIDENTIALITY. This is an agreement template between an organization and services contractor.	1	20-087		NORCON	01/2017	Add to My Library Download
BUSINESS RELATIONSHIP MANAGER. Job description.	2	20-448		NORCON	05/2018	Add to My Library Download
PROJECT CHARTER TEMPLATE. This template is designed to be re-signed during each major cost/benefit evaluation phase, ensuring the highest level of accuracy.	4	46-871		NORCON	12/2008	Add to My Library Download
ACCOUNTS RECEIVABLE RISK PLAN. This plan is used to document approach for identifying, analyzing, responding to, monitoring, and controlling risks. (Also see NORCONs 47-624 and 47-626.)	6	47-625		NORCON	09/2008	Add to My Library Download
RFI: DUTY STATEMENT. A Request For Information focused on the examination of IT solutions & automated tools, products or services to aid in the creation of job duty statements. (Also see the corresponding RFI response template, NORCON 10-197A.)	5	10-197		NORCON	09/2010	Add to My Library Download
FINANCE BUSINESS ANALYST. Job description.	2	10-396		NORCON	04/2011	Add to My Library Download
DESKTOP ADMINISTRATOR III. Job description.	3	10-556		NORCON	10/2011	Add to My Library Download
MICROSOFT WORD LEVEL 2 ASSESSMENT. This training needs self-assessment tool is the second of 3 levels to determine progress in the use of Microsoft Word.	1	10-749		NORCON	03/2012	Add to My Library Download
BUSINESS CASE TEMPLATE. This document provides a format for developing a business case.	4	10-943		NORCON	09/2012	Add to My Library Download
TRUST MODEL COMPLIANCE. This document provides information on trust levels for electronic signatures and other company business.	3	10-1121		NORCON	02/2013	Add to My Library Download
BUSINESS CASE. This is a template of a typical business case format, used to inform management of the solution approval is needed for.	8	10-1306		NORCON	07/2013	Add to My Library Download
CELL PHONE POLICY. This policy establishes guidelines for the use of company-issued cellular phones.	2	10-1484		NORCON	01/2014	Add to My Library Download
RFP: PRISON CONTROL SYSTEM. The Request For Proposal is seeking a contractor to replace the control system and renovate the control room area.	43	10-1669		NORCON	07/2014	Add to My Library Download
BYOD POLICY. Company policy involving eligibility, loss or theft, remote wipe, access, and reimbursement is defined in this policy.	3	10-1850		NORCON	03/2015	Add to My Library Download
MASTER SERVICES AGREEMENT: CLOUD-BASED SERVICES. This template is for the request of services related to a cloud-based environment.	23	20-088		NORCON	01/2017	Add to My Library Download
WORK FROM HOME AGREEMENT. This agreement documents the IT Department's flexible work arrangements with exempt professional staff that are working offsite one day a week on a regular schedule.	2	20-268		NORCON	09/2017	Add to My Library Download
CORPORATE MOBILITY POLICY. This policy is designed to enable eligible employees to manage business mobile connectivity costs and govern the use of mobile devices. It supports BYOD and corporate sponsored plans and covers data privacy requirements such as GDPR.	15	20-449		NORCON	05/2018	Download
LAPTOP POLICY This document outlines policy regarding use of portable computing devices & electronic media.	2	43-785		NORCON	11/2008	Add to My Library Download
PATCH MANAGEMENT POLICY. This policy is outlined as it relates to user computing devices such as desktop/laptop, PDAs, etc. (Also see NORCON 42-92.)	2	42-93		NORCON	03/2009	Add to My Library Download
BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET. Planning, FAQ, backup sites, and auditing of Business Continuity and Disaster Recovery are discussed in this document.	9	46-872		NORCON	12/2008	Add to My Library Download
DUTY STATEMENT RFI RESPONSE. This document provides response templates to a Request For Information on duty statements. (Also see corresponding RFI, NORCON 10-197.)	11	10-197A		NORCON	09/2010	Add to My Library Download
SENIOR DESKTOP ADMINISTRATOR. Job description.	3	10-557		NORCON	10/2011	Add to My Library Download
MICROSOFT WORD LEVEL 3 ASSESSMENT. This training needs self-assessment tool is the third of 3 levels to determine progress in the use of Microsoft Word.	1	10-750		NORCON	03/2012	Add to My Library Download
BUSINESS CASE SCORING MATRIX. A template of a matrix to score business cases in which a high benefit score and a low cost score are most desirable.	1	10-944		NORCON	09/2012	Add to My Library Download
ELECTRONIC SIGNATURES SECURITY. A comprehensive policy on the use and distribution of electronic signatures.	59	10-1122		NORCON	02/2013	Add to My Library Download
MOBILE POLICY. This policy establishes general guidelines for use of mobile devices.	3	10-1485		NORCON	01/2014	Add to My Library Download
BYOD TERMS AND AGREEMENT. This agreement is necessary to help ensure proper protection of company confidential information accessed through your mobile device.	2	10-1851		NORCON	03/2015	Add to My Library Download
RFP: NETWORK CABLING. This is a Request for Proposal and Scope of Work (SOW) for a network cabling job.	1	20-089		NORCON	01/2017	Add to My Library Download
SEPARATION OF EMPLOYMENT CHECKLISTS. Topics such as records retention, security, web access, retirement, personnel records, and more are outlined in this series of employee exit checklists.	10	20-269		NORCON	09/2017	Add to My Library Download
VENDOR SECURITY ASSESSMENT. This Application Security Review (ASR) questionnaire enables organizations to assess security compliance and serves as a prerequisite before approval of purchase or use of applications.	17	50-264		NORCON	05/2018	Download
SOFTWARE REMOVAL AGREEMENT. This agreement covers the removal of company software from employees' home and/or personal computer systems, as well as an employee's failure to do so.	1	43-786		NORCON	11/2008	Add to My Library Download
PRINTER REQUEST TEMPLATE. This template provides the proper documentation for the request of a company-provided printer for office use.	2	42-94		NORCON	03/2009	Add to My Library Download
DEFINITIONS OF SUPPORT LEVELS. This is a general description of IT support levels. "IT Units" are distributed IT support staff for each business area	1	46-873		NORCON	12/2008	Add to My Library Download
BIA SURVEY This Business Impact Analysis survey is designed to help determine the effects if some or all business units/processes were to suffer a major disruption of operations.	6	47-692		NORCON	06/2009	Add to My Library Download
BUSINESS CASE: REMOTE WIRELESS DATA. This business case is for a project which will provide for remote wireless data monitoring.	2	10-198		NORCON	09/2010	Add to My Library Download

IT DEPARTMENT FLOWCHART.

SLA: HELP DESK SERVICES.

ISB DEVELOPMENT PROTOCOL.

RFI RESPONSE: PERFORMANCE MANAGEMENT.

BUSINESS SYSTEMS ANALYST.

DESKTOP ADMINISTRATOR II.

MICROSOFT WORD LEVEL 1 ASSESSMENT.

HELP DESK REQUEST PROCESS.

VICE PRESIDENT & CIO.

PROJECT CHARTER.

MOBILE DEVICE USE AND SECURITY.

DOOR CONTROL SYSTEM INVITATION FOR BID.

CORPORATE MOBILE PROCEDURES.

PROJECT PRIORITIZATION MATRIX.

PRIORITY-DRIVEN DELIVERY.

CONTRACTOR DATA INTEGRITY / CONFIDENTIALITY.

BUSINESS RELATIONSHIP MANAGER.

PROJECT CHARTER TEMPLATE.

ACCOUNTS RECEIVABLE RISK PLAN.

RFI: DUTY STATEMENT.

FINANCE BUSINESS ANALYST.

DESKTOP ADMINISTRATOR III.

MICROSOFT WORD LEVEL 2 ASSESSMENT.

BUSINESS CASE TEMPLATE.

TRUST MODEL COMPLIANCE.

BUSINESS CASE.

CELL PHONE POLICY.

RFP: PRISON CONTROL SYSTEM.

BYOD POLICY.

MASTER SERVICES AGREEMENT: CLOUD-BASED SERVICES.

WORK FROM HOME AGREEMENT.

CORPORATE MOBILITY POLICY.

LAPTOP POLICY

PATCH MANAGEMENT POLICY.

BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET.

DUTY STATEMENT RFI RESPONSE.

SENIOR DESKTOP ADMINISTRATOR.

MICROSOFT WORD LEVEL 3 ASSESSMENT.

BUSINESS CASE SCORING MATRIX.

ELECTRONIC SIGNATURES SECURITY.

MOBILE POLICY.

BYOD TERMS AND AGREEMENT.

RFP: NETWORK CABLING.

SEPARATION OF EMPLOYMENT CHECKLISTS.

VENDOR SECURITY ASSESSMENT.

SOFTWARE REMOVAL AGREEMENT.

PRINTER REQUEST TEMPLATE.

DEFINITIONS OF SUPPORT LEVELS.

BIA SURVEY

BUSINESS CASE: REMOTE WIRELESS DATA.