The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.
| Document | Pages | Document Number |
File Type 
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Document Type
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Date Posted
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IT DEPARTMENT FLOWCHART.This organization chart demonstrates a typical "chain of command" for an Information Technology department. |
1 | 43-784 |
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NORCON | 10/2008 |
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SLA: HELP DESK SERVICES.This Help Desk SLA describes objectives, key performance measures and cost per ticket. |
1 | 42-91 |
|
NORCON | 02/2009 |
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ISB DEVELOPMENT PROTOCOL.This diagram shows the schedule for ISB (Internet Service Bus) development, including project plan, change control, hosting and operations. |
1 | 47-689 |
|
NORCON | 05/2009 |
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RFI RESPONSE: PERFORMANCE MANAGEMENT.This document provides a response format for a Request For Information on employee performance evaluation and development tools, products, and services. (Also see RFI: Performance Management, NORCON 10-196.) |
12 | 10-196A |
|
NORCON | 09/2010 |
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BUSINESS SYSTEMS ANALYST.Job description. |
2 | 10-395 |
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NORCON | 04/2011 |
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DESKTOP ADMINISTRATOR II.Job description. |
3 | 10-555 |
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NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 1 ASSESSMENT.This training needs self-assessment tool is the first of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-748 |
|
NORCON | 03/2012 |
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HELP DESK REQUEST PROCESS.The attached flow chart depicts the help desk request from start to finish. |
1 | 10-942 |
|
NORCON | 09/2012 |
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VICE PRESIDENT & CIO.Job description. |
3 | 10-1120 |
|
NORCON | 02/2013 |
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PROJECT CHARTER.The overview, goals, and expectations of a project are laid out in this charter. |
10 | 10-1305 |
|
NORCON | 07/2013 |
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MOBILE DEVICE USE AND SECURITY.This policy describes proper use of mobile devices and also security measures for the data within. |
2 | 10-1483 |
|
NORCON | 01/2014 |
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DOOR CONTROL SYSTEM INVITATION FOR BID.An organization is soliciting bids for a contractor to update computers and door control system software and configure the software to operate the existing hardware (doors, gates, call boxes, cameras, etc.). |
24 | 10-1668 |
|
NORCON | 07/2014 |
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CORPORATE MOBILE PROCEDURES.Procedures from syncing, disabling, remote wipe, and audit of a company or corporate-owned mobile device are outlined. |
2 | 10-1849 |
|
NORCON | 03/2015 |
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PROJECT PRIORITIZATION MATRIX.This matrix helps determine the prioritization of projects by weighing strategy, cost, impact, risk, and more. |
2 | 10-2021 |
|
NORCON | 10/2015 |
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PRIORITY-DRIVEN DELIVERY.Slides regarding impact, urgency, and accountability help describe how priority drives an organization to focus and finish. |
20 | 50-199 |
|
NORCON | 05/2016 |
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CONTRACTOR DATA INTEGRITY / CONFIDENTIALITY.This is an agreement template between an organization and services contractor. |
1 | 20-087 |
|
NORCON | 01/2017 |
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PROJECT CHARTER TEMPLATE.This template is designed to be re-signed during each major cost/benefit evaluation phase, ensuring the highest level of accuracy. |
4 | 46-871 |
|
NORCON | 12/2008 |
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ACCOUNTS RECEIVABLE RISK PLAN.This plan is used to document approach for identifying, analyzing, responding to, monitoring, and controlling risks. (Also see NORCONs 47-624 and 47-626.) |
6 | 47-625 |
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NORCON | 09/2008 |
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RFI: DUTY STATEMENT.A Request For Information focused on the examination of IT solutions & automated tools, products or services to aid in the creation of job duty statements. (Also see the corresponding RFI response template, NORCON 10-197A.) |
5 | 10-197 |
|
NORCON | 09/2010 |
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FINANCE BUSINESS ANALYST.Job description. |
2 | 10-396 |
|
NORCON | 04/2011 |
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DESKTOP ADMINISTRATOR III.Job description. |
3 | 10-556 |
|
NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 2 ASSESSMENT.This training needs self-assessment tool is the second of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-749 |
|
NORCON | 03/2012 |
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BUSINESS CASE TEMPLATE.This document provides a format for developing a business case. |
4 | 10-943 |
|
NORCON | 09/2012 |
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TRUST MODEL COMPLIANCE.This document provides information on trust levels for electronic signatures and other company business. |
3 | 10-1121 |
|
NORCON | 02/2013 |
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BUSINESS CASE.This is a template of a typical business case format, used to inform management of the solution approval is needed for. |
8 | 10-1306 |
|
NORCON | 07/2013 |
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CELL PHONE POLICY.This policy establishes guidelines for the use of company-issued cellular phones. |
2 | 10-1484 |
|
NORCON | 01/2014 |
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RFP: PRISON CONTROL SYSTEM.The Request For Proposal is seeking a contractor to replace the control system and renovate the control room area. |
43 | 10-1669 |
|
NORCON | 07/2014 |
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BYOD POLICY.Company policy involving eligibility, loss or theft, remote wipe, access, and reimbursement is defined in this policy. |
3 | 10-1850 |
|
NORCON | 03/2015 |
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MASTER SERVICES AGREEMENT: CLOUD-BASED SERVICES.This template is for the request of services related to a cloud-based environment. |
23 | 20-088 |
|
NORCON | 01/2017 |
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WORK FROM HOME AGREEMENT.This agreement documents the IT Department's flexible work arrangements with exempt professional staff that are working offsite one day a week on a regular schedule. |
2 | 20-268 |
|
NORCON | 09/2017 |
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LAPTOP POLICYThis document outlines policy regarding use of portable computing devices & electronic media. |
2 | 43-785 |
|
NORCON | 11/2008 |
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PATCH MANAGEMENT POLICY.This policy is outlined as it relates to user computing devices such as desktop/laptop, PDAs, etc. (Also see NORCON 42-92.) |
2 | 42-93 |
|
NORCON | 03/2009 |
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BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET.Planning, FAQ, backup sites, and auditing of Business Continuity and Disaster Recovery are discussed in this document. |
9 | 46-872 |
|
NORCON | 12/2008 |
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DUTY STATEMENT RFI RESPONSE.This document provides response templates to a Request For Information on duty statements. (Also see corresponding RFI, NORCON 10-197.) |
11 | 10-197A |
|
NORCON | 09/2010 |
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SENIOR DESKTOP ADMINISTRATOR.Job description. |
3 | 10-557 |
|
NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 3 ASSESSMENT.This training needs self-assessment tool is the third of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-750 |
|
NORCON | 03/2012 |
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BUSINESS CASE SCORING MATRIX.A template of a matrix to score business cases in which a high benefit score and a low cost score are most desirable. |
1 | 10-944 |
|
NORCON | 09/2012 |
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ELECTRONIC SIGNATURES SECURITY.A comprehensive policy on the use and distribution of electronic signatures. |
59 | 10-1122 |
|
NORCON | 02/2013 |
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MOBILE POLICY.This policy establishes general guidelines for use of mobile devices. |
3 | 10-1485 |
|
NORCON | 01/2014 |
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BYOD TERMS AND AGREEMENT.This agreement is necessary to help ensure proper protection of company confidential information accessed through your mobile device. |
2 | 10-1851 |
|
NORCON | 03/2015 |
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RFP: NETWORK CABLING.This is a Request for Proposal and Scope of Work (SOW) for a network cabling job. |
1 | 20-089 |
|
NORCON | 01/2017 |
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SEPARATION OF EMPLOYMENT CHECKLISTS.Topics such as records retention, security, web access, retirement, personnel records, and more are outlined in this series of employee exit checklists. |
10 | 20-269 |
|
NORCON | 09/2017 |
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SOFTWARE REMOVAL AGREEMENT.This agreement covers the removal of company software from employees' home and/or personal computer systems, as well as an employee's failure to do so. |
1 | 43-786 |
|
NORCON | 11/2008 |
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PRINTER REQUEST TEMPLATE.This template provides the proper documentation for the request of a company-provided printer for office use. |
2 | 42-94 |
|
NORCON | 03/2009 |
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DEFINITIONS OF SUPPORT LEVELS.This is a general description of IT support levels. "IT Units" are distributed IT support staff for each business area |
1 | 46-873 |
|
NORCON | 12/2008 |
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BIA SURVEYThis Business Impact Analysis survey is designed to help determine the effects if some or all business units/processes were to suffer a major disruption of operations. |
6 | 47-692 |
|
NORCON | 06/2009 |
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BUSINESS CASE: REMOTE WIRELESS DATA.This business case is for a project which will provide for remote wireless data monitoring. |
2 | 10-198 |
|
NORCON | 09/2010 |
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SENIOR DATA ANALYST.Job description. |
2 | 10-558 |
|
NORCON | 10/2011 |
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SCANNER OPERATOR.Job description. |
2 | 10-751 |
|
NORCON | 03/2012 |
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PROJECT SCORING WORKSHEET.Cost savings, urgency, and other benefits are scored alongside costs for each project. |
5 | 10-945 |
|
NORCON | 09/2012 |
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