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The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document Pages Document
Number
File Type Blank Document TypeBlank Date PostedBlank Get
Documents

IT DEPARTMENT FLOWCHART.

This organization chart demonstrates a typical "chain of command" for an Information Technology department.

1 43-784 Blank NORCON 10/2008 Add to My Library
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SLA: HELP DESK SERVICES.

This Help Desk SLA describes objectives, key performance measures and cost per ticket.

1 42-91 Blank NORCON 02/2009 Add to My Library
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PMO CHARTER.

This Project Management Office Charter provides goals/objectives, benefits, implementation phases, functions and more.

8 46-787 Blank NORCON 02/2008 Add to My Library
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IS PROJECT MILESTONE FORM.

IS project milestone form.

2 46-616 Blank NORCON 07/2008 Add to My Library
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ISB DEVELOPMENT PROTOCOL.

This diagram shows the schedule for ISB (Internet Service Bus) development, including project plan, change control, hosting and operations.

1 47-689 Blank NORCON 05/2009 Add to My Library
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RFI RESPONSE: PERFORMANCE MANAGEMENT.

This document provides a response format for a Request For Information on employee performance evaluation and development tools, products, and services. (Also see RFI: Performance Management, NORCON 10-196.)

12 10-196A Blank NORCON 09/2010 Add to My Library
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BUSINESS SYSTEMS ANALYST.

Job description.

2 10-395 Blank NORCON 04/2011 Add to My Library
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DESKTOP ADMINISTRATOR II.

Job description.

3 10-555 Blank NORCON 10/2011 Add to My Library
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MICROSOFT WORD LEVEL 1 ASSESSMENT.

This training needs self-assessment tool is the first of 3 levels to determine progress in the use of Microsoft Word.

1 10-748 Blank NORCON 03/2012 Add to My Library
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HELP DESK REQUEST PROCESS.

The attached flow chart depicts the help desk request from start to finish.

1 10-942 Blank NORCON 09/2012 Add to My Library
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VICE PRESIDENT & CIO.

Job description.

3 10-1120 Blank NORCON 02/2013 Add to My Library
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PROJECT CHARTER.

The overview, goals, and expectations of a project are laid out in this charter.

10 10-1305 Blank NORCON 07/2013 Add to My Library
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MOBILE DEVICE USE AND SECURITY.

This policy describes proper use of mobile devices and also security measures for the data within.

2 10-1483 Blank NORCON 01/2014 Add to My Library
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ABAP PROGRAMMER.

Job Description.

1 43-811 Blank NORCON 01/2008 Add to My Library
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INSTRUCTIONAL TECHNOLOGY TECHNICIAN.

Job Description

2 43-637 Blank NORCON 02/2008 Add to My Library
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PROJECT CHARTER TEMPLATE.

This template is designed to be re-signed during each major cost/benefit evaluation phase, ensuring the highest level of accuracy.

4 46-871 Blank NORCON 12/2008 Add to My Library
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ACCOUNTS RECEIVABLE RISK PLAN.

This plan is used to document approach for identifying, analyzing, responding to, monitoring, and controlling risks. (Also see NORCONs 47-624 and 47-626.)

6 47-625 Blank NORCON 09/2008 Add to My Library
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RFI: DUTY STATEMENT.

A Request For Information focused on the examination of IT solutions & automated tools, products or services to aid in the creation of job duty statements. (Also see the corresponding RFI response template, NORCON 10-197A.)

5 10-197 Blank NORCON 09/2010 Add to My Library
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FINANCE BUSINESS ANALYST.

Job description.

2 10-396 Blank NORCON 04/2011 Add to My Library
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DESKTOP ADMINISTRATOR III.

Job description.

3 10-556 Blank NORCON 10/2011 Add to My Library
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MICROSOFT WORD LEVEL 2 ASSESSMENT.

This training needs self-assessment tool is the second of 3 levels to determine progress in the use of Microsoft Word.

1 10-749 Blank NORCON 03/2012 Add to My Library
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BUSINESS CASE TEMPLATE.

This document provides a format for developing a business case.

4 10-943 Blank NORCON 09/2012 Add to My Library
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TRUST MODEL COMPLIANCE.

This document provides information on trust levels for electronic signatures and other company business.

3 10-1121 Blank NORCON 02/2013 Add to My Library
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BUSINESS CASE.

This is a template of a typical business case format, used to inform management of the solution approval is needed for.

8 10-1306 Blank NORCON 07/2013 Add to My Library
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CELL PHONE POLICY.

This policy establishes guidelines for the use of company-issued cellular phones.

2 10-1484 Blank NORCON 01/2014 Add to My Library
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LAPTOP POLICY

This document outlines policy regarding use of portable computing devices & electronic media.

2 43-785 Blank NORCON 11/2008 Add to My Library
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REMOTE OFFICE EQUIPMENT REQUIREMENTS.

Outline of what a remote office employee would need and what items are company or employee provided. Also addresses internet and phone service, and reimbursement issues.

2 43-639 Blank NORCON 03/2008 Add to My Library
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PATCH MANAGEMENT POLICY.

This policy is outlined as it relates to user computing devices such as desktop/laptop, PDAs, etc. (Also see NORCON 42-92.)

2 42-93 Blank NORCON 03/2009 Add to My Library
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BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET.

Planning, FAQ, backup sites, and auditing of Business Continuity and Disaster Recovery are discussed in this document.

9 46-872 Blank NORCON 12/2008 Add to My Library
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DUTY STATEMENT RFI RESPONSE.

This document provides response templates to a Request For Information on duty statements. (Also see corresponding RFI, NORCON 10-197.)

11 10-197A Blank NORCON 09/2010 Add to My Library
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SENIOR DESKTOP ADMINISTRATOR.

Job description.

3 10-557 Blank NORCON 10/2011 Add to My Library
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MICROSOFT WORD LEVEL 3 ASSESSMENT.

This training needs self-assessment tool is the third of 3 levels to determine progress in the use of Microsoft Word.

1 10-750 Blank NORCON 03/2012 Add to My Library
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BUSINESS CASE SCORING MATRIX.

A template of a matrix to score business cases in which a high benefit score and a low cost score are most desirable.

1 10-944 Blank NORCON 09/2012 Add to My Library
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ELECTRONIC SIGNATURES SECURITY.

A comprehensive policy on the use and distribution of electronic signatures.

59 10-1122 Blank NORCON 02/2013 Add to My Library
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MOBILE POLICY.

This policy establishes general guidelines for use of mobile devices.

3 10-1485 Blank NORCON 01/2014 Add to My Library
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SOFTWARE REMOVAL AGREEMENT.

This agreement covers the removal of company software from employees' home and/or personal computer systems, as well as an employee's failure to do so.

1 43-786 Blank NORCON 11/2008 Add to My Library
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PROJECT MANAGEMENT OFFICE MANAGER.

Job Description

2 43-640 Blank NORCON 03/2008 Add to My Library
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PRINTER REQUEST TEMPLATE.

This template provides the proper documentation for the request of a company-provided printer for office use.

2 42-94 Blank NORCON 03/2009 Add to My Library
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UNIT TEST PLAN TEMPLATE.

This template includes instructions table for column use for various test conditions.

3 46-790 Blank NORCON 02/2008 Add to My Library
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DEFINITIONS OF SUPPORT LEVELS.

This is a general description of IT support levels. "IT Units" are distributed IT support staff for each business area

1 46-873 Blank NORCON 12/2008 Add to My Library
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BIA SURVEY

This Business Impact Analysis survey is designed to help determine the effects if some or all business units/processes were to suffer a major disruption of operations.

6 47-692 Blank NORCON 06/2009 Add to My Library
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BUSINESS CASE: REMOTE WIRELESS DATA.

This business case is for a project which will provide for remote wireless data monitoring.

2 10-198 Blank NORCON 09/2010 Add to My Library
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SENIOR DATA ANALYST.

Job description.

2 10-558 Blank NORCON 10/2011 Add to My Library
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SCANNER OPERATOR.

Job description.

2 10-751 Blank NORCON 03/2012 Add to My Library
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PROJECT SCORING WORKSHEET.

Cost savings, urgency, and other benefits are scored alongside costs for each project.

5 10-945 Blank NORCON 09/2012 Add to My Library
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INTRANET GOVERNANCE PLAN.

This document outlines a framework for the optimal use of the Intranet document management and collaboration portal.

2 10-1123 Blank NORCON 02/2013 Add to My Library
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EA PROJECT PROPOSAL.

This worksheet serves as a proposal for Enterprise Architecture projects, including the SCOR (Strategy-Complexity-Outcome-Risk) rating.

3 50-081 Blank NORCON 07/2013 Add to My Library
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PERSONALLY-OWNED MOBILE DEVICE POLICY.

This agreement details what is and is not allowed when using a personally-owned mobile device for company business.

1 10-1486 Blank NORCON 01/2014 Add to My Library
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ELECTRONIC SIGNATURES POLICY.

This policy applies to all non-verbal electronic communications or transactions in which the sender and recipient must be verified or authenticated and the integrity of the data contained must be maintained.

4 43-812 Blank NORCON 02/2008 Add to My Library
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IT CONTRACTS ANALYST.

Job Description

1 43-641 Blank NORCON 03/2008 Add to My Library
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