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The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document Pages Document
Number
File Type Blank Document TypeBlank Date PostedBlank Get
Documents

DIRECTOR OF MIS.

Job description.

2 20-473 Blank NORCON 06/2018 Add to My Library
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SENIOR IT DIRECTOR.

Job description.

2 20-474 Blank NORCON 06/2018 Add to My Library
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MANAGING AN AGE-DIVERSE WORKFORCE.

Given at the 2018 NOREX International Roundtable, this presentation explores the challenges of an age-diverse workforce and providing excellent management for all.

13 20-475 Blank NORCON 06/2018 Add to My Library
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SD-WAN DEVELOPMENT.

At the 2018 NOREX International Roundtable, this presentation provided insight about the development of SD-WAN.

10 20-476 Blank NORCON 06/2018 Add to My Library
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INFORMATION SERVICES SECURITY POLICY.

The policy provides the framework to ensure protection of IT assets and to allow the use, access, and disclosure of such information only in accordance with appropriate standards, laws, and regulations.

18 20-477 Blank NORCON 06/2018 Add to My Library
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PROJECT MANAGEMENT TOOLKIT

These NOREX member-contributed documents include business case templates, project prioritization, project planning, project charters, staffing, as well as transcript and polls.

9 TK001 Blank Toolkits 06/2018 Add to My Library
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SECURITY TOOLKIT

These NOREX member-contributed documents include RPFs & contracts, staffing, policies & procedures, plans and manuals, security charter & framework, security awareness, risk assessment, incident management, encryption, electronic signature, anti-virus & malware, cyber security, PCI, mobile computing, eDiscovery, vendor management, PHI and discussions & polls.

19 TK002 Blank Toolkits 06/2018 Add to My Library
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DISASTER RECOVERY & BUSINESS CONTINUITY TOOLKIT

These NOREX member-contributed documents include vendor tools & requirements, RFPs, BIA, emergency response, incident management, disaster recovery, business continuity, testing, co-location, discussions and a quick poll.

7 TK003 Blank Toolkits 06/2018 Add to My Library
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INFRASTRUCTURE TOOLKIT

These NOREX member-contributed documents include RFPs, project plans, policies & procedures, cloud computing, ITIL, asset management, data center, server management, storage & retention, equipment disposal, VDI and discussions.

11 TK004 Blank Toolkits 06/2018 Add to My Library
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NETWORK MANAGEMENT & COMMUNICATIONS TOOLKIT

These NOREX member-contributed documents include Communication Plans, Network/Systems Plans, E-Mail, Records Retention, RFPs, Job Descriptions and discussion transcripts.

11 TK005 Blank Toolkits 06/2018 Add to My Library
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SHAREPOINT TOOLKIT

These NOREX member-contributed documents include getting started, governance, job descriptions, project planning, RFPs, content management, training, user guides, surveys & forms and discussion transcripts.

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HELP DESK TOOLKIT

These NOREX member-contributed documents include RFPs, job descriptions, outsourcing, ticketing & tracking, incident management, guides & resources, scorecards & reports, surveys, service catalog, ITIL/ITSM and discussions.

9 TK006 Blank Toolkits 06/2018 Add to My Library
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MOBILE DEVICE MANAGEMENT TOOLKIT

These NOREX member-contributed documents include policies, evaluations, RFP, a comparison and a questionnaire, connectivity, stipends/allowances, security, member polls and peer discussions.

13 TK007 Blank Toolkits 06/2018 Add to My Library
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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

15 TK009 Blank Toolkits 06/2018 Add to My Library
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JOB DESCRIPTIONS TOOLKIT

These are NOREX member-contributed job descriptions in the areas of applications, business analyst, change management, CIO/Director, communications, DBA, enterprise architecture, GIS, help desk/service desk, IT manager, network systems, operations, procurement, project management, quality assurance & compliance, security, training and web development..

10 TK010 Blank Toolkits 06/2018 Add to My Library
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HUMAN RESOURCES TOOLKIT

These NOREX member-contributed documents include interview & questionnaires, org charts, new employee, lifecycle, administrative, skills assessment, training & development, telecommuting, discipline & termination, policies & procedures, time & attendance, RFPs, conflict of interest, whistleblower, and discussions around HR issues.

10 TK011 Blank Toolkits 06/2018 Add to My Library
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PROCUREMENT TOOLKIT

These NOREX member-contributed documents include contracts & agreements, SLAs, non-disclosure agreement, SOWs, RFIs, RFQs, RFPs, vendor management, vendor comparison, vendor scorecards & requirements, pricing, leasing, merger & acquisition and discussions.

16 TK012 Blank Toolkits 06/2018 Add to My Library
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CLOUD TOOLKIT

These NOREX member-contributed documents include RPFs, contracts & cgreements, evaluation & selection, cloud strategy, policies, and discussions & polls.

10 TK013 Blank Toolkits 06/2018 Add to My Library
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VDI

Members discuss the evaluation and implementation of a Virtual Desktop Infrastructure during this June 2018 WebForum.

22 NV2222 Blank Transcript 06/2018 Add to My Library
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HELP DESK TECHNICIAN INTERVIEW QUESTIONS.

The following are questions helpful to an interviewer who is looking for a qualified Help Desk Technician.

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BUSINESS & TRAVEL EXPENSE POLICY.

This describes company policy on submission of expenses for reimbursement.

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DATABASE ADMINISTRATOR.

Job description.

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DATABASE ADMINISTRATOR.

Job description.

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SQL DATABASE ADMINISTRATOR.

Job description.

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DATABASE ENGINEER.

Job description.

2 20-470 Blank NORCON 06/2018 Add to My Library
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PROGRAMMER ANALYST.

Job description.

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AGILE SPRINT CAPACITY PLANNER.

This worksheet provides categorization of Scrum team activities, planned and unplanned interruptions, prioritization, and support.

10 20-472 Blank NORCON 06/2018 Add to My Library
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MERGER PROJECT PLAN.

Discovery and planning phases of a project are outlined in this merger plan.

1 20-455 Blank NORCON 05/2018 Add to My Library
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AUDIOCODES MAINTENANCE & SUPPORT GUIDELINES.

Security patches and cumulative updates for AudioCodes Gateways, Survivable Branch Appliances (SBA), and SmartTAP Recording Solution are some of the components in need of maintenance and support.

2 20-456 Blank NORCON 05/2018 Add to My Library
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INTUNE POLICY.

The following template informs employees about company policy on the use of Microsoft Intune for centralized management of mobile devices.

2 20-457 Blank NORCON 05/2018 Add to My Library
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ROI TEMPLATE.

This spreadsheet contains an example of an ROI method, logging call deflection, incremental cash flow, and risk aversion.

6 20-458 Blank NORCON 05/2018 Add to My Library
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GDPR PLAN.

This plan details EU General Data Protection Regulation procedures including business cards, right of access, data retention, and data processing.

3 20-459 Blank NORCON 05/2018 Add to My Library
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DATA PRIVACY POLICY.

This Privacy Statement describes protection of personally identifiable information in conjunction with data privacy legislation.

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RFP: COMPUTER LEASE/PURCHASE.

This RFP is mainly focused on the service aspects of hardware deployment and technology leasing for a university setting.

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RFP: COMPUTERS & PERIPHERALS.

This RFP is seeking computers and/or related computer peripherals or components with the best price/performance ratio and the ability to provide service and support for said equipment.

16 20-462 Blank NORCON 05/2018 Add to My Library
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RFP: COMPUTER HARDWARE, SOFTWARE & SERVICE.

An organization seeks a single vendor solution for computer hardware (computers, servers, and related hardware), software, and Microsoft Volume License Purchase Program and related services.

30 20-463 Blank NORCON 05/2018 Add to My Library
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RFP: INSTRUCTIONAL DEVICE PROCUREMENT.

Proposals are solicited for vendors to provide instructional devices and related services for school districts and the education industry.

43 20-464 Blank NORCON 05/2018 Add to My Library
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DEVOPS PROJECT SUMMARY & RECOMMENDATIONS.

This initial step toward development of DevOps projects, when they would be useful, and using DevOps to invest in future efficiency.

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CORPORATE TRAVEL GUIDELINES.

This guide gives associates a clear and consistent understanding of expectations and procedures for corporate travel and expenses, while maximizing the company's ability to negotiate discounted rates with preferred suppliers and reduce travel spend.

11 50-267 Blank NORCON 05/2018 Add to My Library
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CORPORATE EXPENSE GUIDELINES.

This document provides guidelines and establishes procedures for all associates incurring out of pocket expenses for the benefit of the company.

11 50-268 Blank NORCON 05/2018 Add to My Library
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INFOR/LAWSON ERP ISSUES

Members discuss the usage of Enterprise Resource Planning software from Infor that was acquired from Lawson Software. This May 2018 WebForum was a follow-up to an earlier session on hosted ERP.

22 NV2220 Blank Transcript 05/2018 Add to My Library
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SERVICE LEVEL REQUIREMENTS TEMPLATE.

Customize this document to include any appropriate service level requirements for your department and IT system requirements.

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TRAVEL GUIDELINES.

The following guidelines are for the planning & approval of travel expenses and to ensure the expenses are appropriately reviewed, approved, and reimbursed.

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TRAVEL POLICY.

To be used in conjunction with a company travel guideline policy, this policy describes the planning, submission, and approval of travel expenses incurred while traveling on official company business.

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DATA CLASSIFICATION POLICY.

This state policy provides a data classification methodology to state agencies for understanding and managing the confidentiality & criticality level of data & information systems.

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DATA CLASSIFICATION PROJECT.

This poject ensures conformance with the information resources management program and that information resources are adequately protected. It also identifies the business owner responsible for the identification and classification of information.

13 20-454 Blank NORCON 05/2018 Add to My Library
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IT SECURITY: NATION STATE ACTORS.

This presentation was given at a NOREX Security Workshop, and discusses advanced threats, nation states, attack tactics, and follow-up ideas.

22 50-265 Blank NORCON 05/2018 Add to My Library
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CIO OUTSOURCING

This May 2018 CIO session focused on Outsourcing decisions, experiences, and best practices.

13 CV068 Blank Transcript 05/2018 Add to My Library
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HOSTED ERP SYSTEMS

NOREX members discuss the pros and cons of migrating Enterprise Resource Planning software to the cloud during this May 2018 WebForum.

24 NV2218 Blank Transcript 05/2018 Add to My Library
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DISASTER RECOVERY

NOREX members discuss Disaster Recovery and Business Continuity strategies and tool usage during this May 2018 WebForum.

20 NV2217 Blank Transcript 05/2018 Add to My Library
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