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The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document Pages Document
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File Type Blank Document TypeBlank Date PostedBlank Get
Documents

PROJECT MANAGEMENT TOOLKIT

These NOREX member-contributed documents include business case templates, project prioritization, project planning, project charters, staffing, as well as transcript and polls.

9 TK001 Blank Toolkits 09/2017 Add to My Library
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SECURITY TOOLKIT

These NOREX member-contributed documents include RPFs & contracts, staffing, policies & procedures, plans and manuals, security charter & framework, security awareness, risk assessment, incident management, encryption, electronic signature, anti-virus & malware, cyber security, PCI, mobile computing, eDiscovery, vendor management, PHI and discussions & polls.

19 TK002 Blank Toolkits 09/2017 Add to My Library
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DISASTER RECOVERY & BUSINESS CONTINUITY TOOLKIT

These NOREX member-contributed documents include vendor tools & requirements, RFPs, BIA, emergency response, incident management, disaster recovery, business continuity, testing, co-location, discussions and a quick poll.

7 TK003 Blank Toolkits 09/2017 Add to My Library
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INFRASTRUCTURE TOOLKIT

These NOREX member-contributed documents include RFPs, project plans, policies & procedures, cloud computing, ITIL, asset management, data center, server management, storage & retention, equipment disposal, VDI and discussions.

11 TK004 Blank Toolkits 09/2017 Add to My Library
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NETWORK MANAGEMENT & COMMUNICATIONS TOOLKIT

These NOREX member-contributed documents include Communication Plans, Network/Systems Plans, E-Mail, Records Retention, RFPs, Job Descriptions and discussion transcripts.

11 TK005 Blank Toolkits 09/2017 Add to My Library
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SHAREPOINT TOOLKIT

These NOREX member-contributed documents include getting started, governance, job descriptions, project planning, RFPs, content management, training, user guides, surveys & forms and discussion transcripts.

7 TK008 Blank Toolkits 09/2017 Add to My Library
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HELP DESK TOOLKIT

These NOREX member-contributed documents include RFPs, job descriptions, outsourcing, ticketing & tracking, incident management, guides & resources, scorecards & reports, surveys, service catalog, ITIL/ITSM and discussions.

9 TK006 Blank Toolkits 09/2017 Add to My Library
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MOBILE DEVICE MANAGEMENT TOOLKIT

These NOREX member-contributed documents include policies, evaluations, RFP, a comparison and a questionnaire, connectivity, stipends/allowances, security, member polls and peer discussions.

13 TK007 Blank Toolkits 09/2017 Add to My Library
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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

15 TK009 Blank Toolkits 09/2017 Add to My Library
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JOB DESCRIPTIONS TOOLKIT

These are NOREX member-contributed job descriptions in the areas of applications, business analyst, change management, CIO/Director, communications, DBA, enterprise architecture, GIS, help desk/service desk, IT manager, network systems, operations, procurement, project management, quality assurance & compliance, security, training and web development..

10 TK010 Blank Toolkits 09/2017 Add to My Library
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HUMAN RESOURCES TOOLKIT

These NOREX member-contributed documents include interview & questionnaires, org charts, new employee, lifecycle, administrative, skills assessment, training & development, telecommuting, discipline & termination, policies & procedures, time & attendance, RFPs, conflict of interest, whistleblower, and discussions around HR issues.

10 TK011 Blank Toolkits 09/2017 Add to My Library
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PROCUREMENT TOOLKIT

These NOREX member-contributed documents include contracts & agreements, SLAs, non-disclosure agreement, SOWs, RFIs, RFQs, RFPs, vendor management, vendor comparison, vendor scorecards & requirements, pricing, leasing, merger & acquisition and discussions.

16 TK012 Blank Toolkits 09/2017 Add to My Library
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CLOUD TOOLKIT

These NOREX member-contributed documents include RPFs, Contracts & Agreements, Evaluation & Selection, Cloud Strategy, Policies, and discussions & polls.

10 TK013 Blank Toolkits 09/2017 Add to My Library
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EMPLOYEE EXIT & TRANSFER FORM.

Tasks such as computer system access, phone transfers, and other Human Resources functions must be done as an employee exits or moves from one department to another.

2 20-275 Blank NORCON 09/2017 Add to My Library
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EMPLOYEE TERMINATION FORM.

This out-processing document lists tasks to be completed upon the termination of an employee, such as computer lock-out, return of company property, etc.

2 20-276 Blank NORCON 09/2017 Add to My Library
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APPLICATION SECURITY POLICY.

This document outlines the policies for cardholder data environment application security.

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CARDHOLDER DATA ENVIRONMENT.

The diagrams herein identify all connections between the cardholder data environment and other networks, including any wireless networks.

8 20-278 Blank NORCON 09/2017 Add to My Library
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CREDIT CARD SECURITY INCIDENT RESPONSE PLAN.

The Incident Response Team, comprised of the Controller, the IT Manager, the Facilities Director, the Loss Prevention Supervisor, and the Senior Systems Administrator have established specific guidelines for safeguarding cardholder information.

12 20-279 Blank NORCON 09/2017 Add to My Library
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INCIDENT RESPONSE POLICY.

This document outlines the credit card security incident response policy.

3 20-280 Blank NORCON 09/2017 Add to My Library
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PCI REQUIREMENTS KEY.

Payment Card Industry (PCI) requirements regarding security, development, and firewall/router configurations are outlined in this key.

19 20-281 Blank NORCON 09/2017 Add to My Library
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PHYSICAL ACCESS POLICY.

This document outlines the policies for providing physical access to system components.

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PCI ROLES & RESPONSIBILITIES.

This document identifies and explains the roles and responsibilities for various Company positions in regard to PCI compliance.

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PCI SERVICE PROVIDERS.

The roles and responsibilities related to service providers are outlined in this PCI compliance document.

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HOSPITALITY PAYMENT PROCEDURES.

In a hotel/motel industry, the following procedures are taken when accepting a credit card as payment.

6 20-285 Blank NORCON 09/2017 Add to My Library
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AMENITY & SERVICES PAYMENT PROCEDURES.

The hotel industry is linked to several others, such as gift shops, spas, and athletic clubs. The following are procedures for accepting payment for these types of services.

14 20-286 Blank NORCON 09/2017 Add to My Library
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HOSPITALITY LOSS PREVENTION.

This guide describes how the hospitality industry might handle loss prevention issues with hard keys, guest rooms, and guest property.

5 20-287 Blank NORCON 09/2017 Add to My Library
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2017 IRT Topic Summary

Topic Summary

2 NV2187 Blank Transcript 09/2017 Add to My Library
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IT CAREER PATH MODEL.

These flow charts represent CAD, GIT, and GID career paths. included also is a job stack showing business & professional competency levels.

3 20-271 Blank NORCON 09/2017 Add to My Library
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IT CAREER PATH COMPETENCIES.

Typical IT competencies for systems & processes, technical & infrastructure delivery, and their certifications are indexed.

3 20-272 Blank NORCON 09/2017 Add to My Library
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CORPORATE IT CAREER PATH MODEL.

This IT Career Path Model has two main concentrations of job paths and competencies: Application Delivery and Infrastructure Delivery.

17 20-273 Blank NORCON 09/2017 Add to My Library
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IT JOB COMPETENCIES.

This comprehensive list of IT jobs and responsibilities is broken down using efficiency and expertise levels ranging from "basic" up to the level of "strategist".

23 20-274 Blank NORCON 09/2017 Add to My Library
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WORK FROM HOME AGREEMENT.

This agreement documents the IT Department's flexible work arrangements with exempt professional staff that are working offsite one day a week on a regular schedule.

2 20-268 Blank NORCON 09/2017 Add to My Library
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SEPARATION OF EMPLOYMENT CHECKLISTS.

Topics such as records retention, security, web access, retirement, personnel records, and more are outlined in this series of employee exit checklists.

10 20-269 Blank NORCON 09/2017 Add to My Library
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REQUEST FOR QUALIFICATIONS.

A document designed to qualify consultants who have experience in Project Management and Business Analysis.

16 20-270 Blank NORCON 09/2017 Add to My Library
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GLOBAL IT ISSUES: EU GDPR & MORE

NOREX members share their plans for complying with the European Union’s confusing General Data Protection Regulation during this September 2017 session.

23 NV2186 Blank Transcript 09/2017 Add to My Library
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WaaS READINESS STRATEGY.

With the Windows 10 Operating System, Microsoft is using what it calls “Windows-as-a-Service” for the release of new features and functionality. This document is intended to prepare the organization for the WaaS process, which promises enhanced reliability and security while simplifying the deployment of new features.

20 20-267 Blank NORCON 08/2017 Add to My Library
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IT SECURITY POLICY.

This policy establishes standards for maintenance & protection of the IT infrastructure, including all equipment, software and systems owned, operated, or maintained by or on behalf of the IT Department.

8 20-266 Blank NORCON 08/2017 Add to My Library
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ONEDRIVE ADVANCED DOCUMENT LIBRARY SKILLS FOR SUCCESS.

The goal is to create an agenda to ensure that the communications / training plan introduces the user to key skills for managing document libraries.

2 20-262 Blank NORCON 08/2017 Add to My Library
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SOCIAL MEDIA GUIDELINES.

Originally prepared for an organization in education, this document includes discussion on professional social media use as well as site monitoring.

4 20-263 Blank NORCON 08/2017 Add to My Library
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PROJECT SCORECARD TEMPLATE.

Created for a medical environment, this scorecard template is suitable for device comparison and use as a decision matrix for many projects.

2 20-264 Blank NORCON 08/2017 Add to My Library
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PROJECT MANAGEMENT SOW.

The following Statement of Work template contains requirements for quality control, methodologies, and open source software.

5 20-265 Blank NORCON 08/2017 Add to My Library
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ONEDRIVE FOR BUSINESS/O365

NOREX members discuss Microsoft’s OneDrive for Business during this August 2017 session. Several links and polls are included.

22 NV2184 Blank Transcript 08/2017 Add to My Library
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CYBER SECURITY

NOREX members discuss cyber security best practices and share recommendations on security tools for endpoint protection, threat detection, etc. during this August 2017 session.

18 NV2183 Blank Transcript 08/2017 Add to My Library
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RFP: MOBILE WIRELESS SERVICES.

To meet current and future communication needs, the company is requesting proposals from qualified mobile communications firms to provide nationwide mobile voice & data services and equipment for a period of two years with two additional one-year options.

8 20-258 Blank NORCON 08/2017 Add to My Library
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SaaS CONTRACT REVIEWS.

A presentation delivered during a NOREX WebForum shows SaaS volume, deal breakers, must-haves, and more.

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INDIVIDUAL DEVELOPMENT PLAN.

This worksheet surveys professional and personal goals, strengths, and weaknesses as they relate to the workplace.

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INDIVIDUAL DEVELOPMENT TEMPLATE.

This template records, short to long term goals, learning & development activities, and success measures.

1 20-261 Blank NORCON 08/2017 Add to My Library
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OPERATIONALIZING ITSM.

The role of the IT Service Management Office is presented with lessons learned regarding orchestration, ServiceNow, and ServiceNow Discovery.

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SERVICE REQUEST CATALOG.

This presentation includes topics of conversation regarding scope, service owners, request approvals, workflow, and user experience.

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SaaS CONTRACT MANAGEMENT

This August 2017 discussion on Software-as-a-Service contracts featured a member presentation on items that should be included in contracts including those that are “must haves” and “deal breakers”.

19 NV2182 Blank Transcript 08/2017 Add to My Library
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