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The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

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Documents

YOUR DATA: 2017 REAL WORLD IT TRENDS

The IT professionals that make up NOREX realize the benefits of no vendor bias when analyzing IT polls and trends. Your Data is a collection of the real world member input captured in all twelve months of 2017 WebForum polls.

39 DT2017 Blank Poll Result 02/2018 Add to My Library
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LOGGING RECORDER POLICY.

Especially useful for those who use dispatching, this document is designed to provide for a secure and uniform method of recording and storing recorded media.

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WINDOWS 10 DEPLOYMENT & REFRESH.

Included are directions and processes for new deployments and refreshes on laptops and desktops.

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RESPECTFUL WORKPLACE POLICY.

This policy is designed to ensure that employees work in a respectful workplace, free of bullying, harassment, discrimination, and violence.

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WIRELESS CONFIGURATION POLICY.

Wireless configuration as it relates to the security management process for Information Technology resources is defined here.

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WIRELESS CONFIGURATION STANDARD.

The purpose of this standard is to define wireless configuration as it relates to the security management process for information technology resources.

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DATA BACKUP POLICY.

This policy defines the security management process for information technology resources.

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IDENTITY MANAGEMENT & ACCESS CONTROL POLICY.

This policy establishes procedures controlling system access and defining the security management process for information technology resources.

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E-MAIL USE & STORAGE POLICY.

The rules for the use and management of company systems for sending, receiving or storing of e-mail and electronic faxes (e-Fax) are established.

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FAXING POLICY & PROCEDURE.

The transmission of Protected Health Information (PHI) by fax or e-Fax.

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PROJECT MANAGEMENT TOOLKIT

These NOREX member-contributed documents include business case templates, project prioritization, project planning, project charters, staffing, as well as transcript and polls.

9 TK001 Blank Toolkits 02/2018 Add to My Library
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SECURITY TOOLKIT

These NOREX member-contributed documents include RPFs & contracts, staffing, policies & procedures, plans and manuals, security charter & framework, security awareness, risk assessment, incident management, encryption, electronic signature, anti-virus & malware, cyber security, PCI, mobile computing, eDiscovery, vendor management, PHI and discussions & polls.

19 TK002 Blank Toolkits 02/2018 Add to My Library
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DISASTER RECOVERY & BUSINESS CONTINUITY TOOLKIT

These NOREX member-contributed documents include vendor tools & requirements, RFPs, BIA, emergency response, incident management, disaster recovery, business continuity, testing, co-location, discussions and a quick poll.

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INFRASTRUCTURE TOOLKIT

These NOREX member-contributed documents include RFPs, project plans, policies & procedures, cloud computing, ITIL, asset management, data center, server management, storage & retention, equipment disposal, VDI and discussions.

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NETWORK MANAGEMENT & COMMUNICATIONS TOOLKIT

These NOREX member-contributed documents include Communication Plans, Network/Systems Plans, E-Mail, Records Retention, RFPs, Job Descriptions and discussion transcripts.

11 TK005 Blank Toolkits 02/2018 Add to My Library
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SHAREPOINT TOOLKIT

These NOREX member-contributed documents include getting started, governance, job descriptions, project planning, RFPs, content management, training, user guides, surveys & forms and discussion transcripts.

7 TK008 Blank Toolkits 02/2018 Add to My Library
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HELP DESK TOOLKIT

These NOREX member-contributed documents include RFPs, job descriptions, outsourcing, ticketing & tracking, incident management, guides & resources, scorecards & reports, surveys, service catalog, ITIL/ITSM and discussions.

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MOBILE DEVICE MANAGEMENT TOOLKIT

These NOREX member-contributed documents include policies, evaluations, RFP, a comparison and a questionnaire, connectivity, stipends/allowances, security, member polls and peer discussions.

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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

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JOB DESCRIPTIONS TOOLKIT

These are NOREX member-contributed job descriptions in the areas of applications, business analyst, change management, CIO/Director, communications, DBA, enterprise architecture, GIS, help desk/service desk, IT manager, network systems, operations, procurement, project management, quality assurance & compliance, security, training and web development..

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HUMAN RESOURCES TOOLKIT

These NOREX member-contributed documents include interview & questionnaires, org charts, new employee, lifecycle, administrative, skills assessment, training & development, telecommuting, discipline & termination, policies & procedures, time & attendance, RFPs, conflict of interest, whistleblower, and discussions around HR issues.

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PROCUREMENT TOOLKIT

These NOREX member-contributed documents include contracts & agreements, SLAs, non-disclosure agreement, SOWs, RFIs, RFQs, RFPs, vendor management, vendor comparison, vendor scorecards & requirements, pricing, leasing, merger & acquisition and discussions.

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CLOUD TOOLKIT

These NOREX member-contributed documents include RPFs, contracts & cgreements, evaluation & selection, cloud strategy, policies, and discussions & polls.

10 TK013 Blank Toolkits 02/2018 Add to My Library
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RISK REGISTER TEMPLATE.

This risk register contains typical risks that have been identified on previous projects, potential triggers, and possible responses. A contingency plan is also suggested.

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RISK REGISTRY DASHBOARD.

This dashboard template logs impact area, source risk factors, description, probability, assessment, and response.

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HEAT TICKET PRIORITIZATION.

Major, medium, and low impact classifications of incidents are described.

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WEB HELP DESK SLA.

Following is a Service Level Agreement for web help desk service requests and incidents, prioritized based on impact and urgency.

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RFI: PRODUCER INFORMATION MANAGEMENT.

This document is to request information on a product information management / product master data management solution (PIM).

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SQL DATABASE PROGRAMMER.

Job description.

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REMOTE OFFICE STIPEND POLICY.

This policy defines the necessary criteria and process for full time work-from-home employees to receive monthly stipend payment to use their personal computer equipment for job performance.

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TECHNOLOGY SUPPORT COORDINATOR.

Job description.

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SYSTEM ADMINISTRATOR.

Job description.

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NETWORK ADMINISTRATOR.

Job description.

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DIRECTOR OF INFORMATION SYSTEMS / COMMUNICATIONS.

Job description.

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CLINICAL INFORMATICS SPECIALIST.

Job description.

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DESKTOP / HELP DESK TECHNICIAN.

Job description.

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SERVICE DESK SPECIALIST I.

Job description.

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SERVICE DESK SPECIALIST II.

Job description.

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RFP: NETWORK FIREWALL & SECURITY APPLIANCE.

A larger-scale network firewall & security appliance is needed to meet specific connection speeds, protection, filtering, and Ethernet interfaces.

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RFP: WIRELESS ACCESS POINT.

Proposals are requested for installation of new wireless access point equipment such as Xirrus Wi-Fi or equivalent.

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SOCIAL MEDIA POLICY.

This policy is intended to assist employees in making appropriate decisions about work-related blogging and social media interaction.

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INCIDENT RESPONSE PLAN.

An IRP is a formal roadmap to follow when handling suspected intrusions, system misuse, a cyber incident, or any incident where unauthorized access to confidential information has been detected or suspected.

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ITS OUTAGE DASHBOARD.

This outage dashboard records critical incidents by count, duration, and cause.

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MONTHLY INCIDENT REPORTS.

Following are examples of monthly incident reports from various locations for a one to two year period.

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WEEKLY TREND INCIDENT REPORT.

Weekly ITS critical and high incident reports are demonstrated as enterprise-wide and divisional categories.

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SOFTWARE-DEFINED WAN.

This presentation describes the most compelling reasons to adopt or consider a software-defined Wide Area Network (SD-WAN).

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BUILDING A PMO

NOREX members share experiences implementing a Project Management Office during this January 2018 session.

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GDPR COMPLIANCE

NOREX members share their plans for meeting the May 25th deadline for compliance with the European General Data Privacy Regulation during this January 2018 session.

21 NV2203 Blank Transcript 01/2018 Add to My Library
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CORPORATE & REMOTE SECURITY.

The following policy documents standards and practices for onsite and remote location security badge access systems.

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MOBILE DEVICE MANAGEMENT POLICY.

This policy establishes the specific standards, guidelines, and procedures to manage the issuance, operation, and security of mobile devices and services (both company-issued and BYOD), to access company computing resources.

19 20-378 Blank NORCON 01/2018 Add to My Library
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