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The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document Pages Document
Number
File Type Blank Document TypeBlank Date PostedBlank Get
Documents

E-MAIL & DATA RETENTION.

The following is an e-mail retention policy and a general data retention policy overview.

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IT NEWSLETTER TEMPLATE.

The following are templates an IT Department might use to regularly communicate tips and news with the rest of the company.

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EDI ANALYST.

Job description.

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EDI ANALYST/DEVELOPER.

Job description.

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PROJECT MANAGEMENT TOOLKIT

These NOREX member-contributed documents include business case templates, project prioritization, project planning, project charters, staffing, as well as transcript and polls.

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SECURITY TOOLKIT

These NOREX member-contributed documents include RPFs & contracts, staffing, policies & procedures, plans and manuals, security charter & framework, security awareness, risk assessment, incident management, encryption, electronic signature, anti-virus & malware, cyber security, PCI, mobile computing, eDiscovery, vendor management, PHI and discussions & polls.

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DISASTER RECOVERY & BUSINESS CONTINUITY TOOLKIT

These NOREX member-contributed documents include vendor tools & requirements, RFPs, BIA, emergency response, incident management, disaster recovery, business continuity, testing, co-location, discussions and a quick poll.

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INFRASTRUCTURE TOOLKIT

These NOREX member-contributed documents include RFPs, project plans, policies & procedures, cloud computing, ITIL, asset management, data center, server management, storage & retention, equipment disposal, VDI and discussions.

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NETWORK MANAGEMENT & COMMUNICATIONS TOOLKIT

These NOREX member-contributed documents include Communication Plans, Network/Systems Plans, E-Mail, Records Retention, RFPs, Job Descriptions and discussion transcripts.

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SHAREPOINT TOOLKIT

These NOREX member-contributed documents include getting started, governance, job descriptions, project planning, RFPs, content management, training, user guides, surveys & forms and discussion transcripts.

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HELP DESK TOOLKIT

These NOREX member-contributed documents include RFPs, job descriptions, outsourcing, ticketing & tracking, incident management, guides & resources, scorecards & reports, surveys, service catalog, ITIL/ITSM and discussions.

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MOBILE DEVICE MANAGEMENT TOOLKIT

These NOREX member-contributed documents include policies, evaluations, RFP, a comparison and a questionnaire, connectivity, stipends/allowances, security, member polls and peer discussions.

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POLICIES AND PROCEDURES TOOLKIT

These NOREX member-contributed documents include Acceptable Use, Cloud Computing, Data Management, E-Mail, Equipment, HR/Personnel, Incident Management, Mobile Computing, Network Access, Password, Project/Change Management, Records Management, Remote Access, Security, Social Media, Storage, Telecommuting and Vendor Management.

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JOB DESCRIPTIONS TOOLKIT

These are NOREX member-contributed job descriptions in the areas of applications, business analyst, change management, CIO/Director, communications, DBA, enterprise architecture, GIS, help desk/service desk, IT manager, network systems, operations, procurement, project management, quality assurance & compliance, security, training and web development..

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HUMAN RESOURCES TOOLKIT

These NOREX member-contributed documents include interview & questionnaires, org charts, new employee, lifecycle, administrative, skills assessment, training & development, telecommuting, discipline & termination, policies & procedures, time & attendance, RFPs, conflict of interest, whistleblower, and discussions around HR issues.

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PROCUREMENT TOOLKIT

These NOREX member-contributed documents include contracts & agreements, SLAs, non-disclosure agreement, SOWs, RFIs, RFQs, RFPs, vendor management, vendor comparison, vendor scorecards & requirements, pricing, leasing, merger & acquisition and discussions.

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CLOUD TOOLKIT

These NOREX member-contributed documents include RPFs, Contracts & Agreements, Evaluation & Selection, Cloud Strategy, Policies, and discussions & polls.

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INCIDENT REPORT LOG.

This document provides the guidelines for the creation, maintenance, management, and secured storage of the Incident Report Log (IRL).

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SAFE TECH MOBILE DEVICE GUIDELINES.

This document is intended to provide safe technical mobile device guidelines and to provide background on handling technical mobile device situations.

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DISASTER RECOVERY & BUSINESS CONTINUITY STANDARD.

In order to quickly restore critical business systems in the event of a disaster, Business Impact and Risk Assessment tools can be used to determine dependencies, strategies, and safeguards.

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RETAIL MOBILE DEVICE SURVEY.

The following are from a survey completed by retail organizations, with results in BYOD, device policies, MDM applications, and stipends.

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KPI DASHBOARD SAMPLES.

Following are two examples of KPI dashboards using Power BI for reporting along with ManageEngine's ServiceDesk Plus.

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ITSM TOOL EVALUATION.

This workbook categorizes requirements for a replacement ITSM tool. Categories include security, storage & archiving, integration requirements, and service catalog.

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RFP: CLOUD BASED CALL CENTER.

In order to create an integrated contact center solution, responses to this RFP will be used to evaluate the functional & technical fit of vendor packages based on requirements, the vendor's overall capabilities, and value.

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INCIDENT RESPONSE PLAN.

This document details the procedure to follow when a potential incident is identified. An incident may be a malicious code attack, unauthorized access to systems, unauthorized utilization of services, denial of service attacks, general misuse of systems, or sabotage/theft.

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AUTHENTICATION PROTOCOLS

NOREX members discuss multi-factor authentication, password procedures, biometrics and other topics during this November 2017 session.

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ITSM TOOLS

NOREX members discuss Information Technology Service Management procedures and tools during this October 2017 session.

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CHANGE MANAGEMENT POLICY.

This Change Management process will assess the impact and risks of change, and document, identify, define, and formalize processes involved.

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SHAREPOINT BUILD & MIGRATION.

A company builds a new SharePoint 2016 environment and migrates the content from the current SharePoint 2010 environment.

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BIG DATA & ANALYTICS.

In this presentation from a NOREX Workshop, big data and analytics is explored. Discussed were initiative progress, future state, lessons learned, and a variety of big data programs.

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ENTERPRISE DATA GOVERNANCE.

This journey into Enterprise Data Governance as seen by an experienced NOREX member gives insight into resources and directives.

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UNIFIED COMMUNICATIONS SPECIALIST.

Job description.

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IT DIRECTOR.

Job description.

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SYSTEMS ADMINISTRATOR.

Job description.

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CAD ADMINISTRATOR.

Job description.

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BUSINESS/ENGINEERING SYSTEMS SUPERVISOR.

Job description.

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CLIENT & INFRASTRUCTURE SERVICE MANAGER.

Job description.

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ASSOCIATE PROJECT MANAGER.

Job description.

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DESKTOP & NETWORK SUPPORT ANALYST.

Job description.

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BUSINESS ANALYST.

Job description.

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SHAREPOINT ENTERPRISE PRODUCTION FARM.

This is an example of a SharePoint 2013 production farm, showing size requirements for load balancing.

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SHAREPOINT STANDARDS.

Standards, training, and best practices for the SharePoint platform are outlined here.

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SHAREPOINT SITE OWNER HANDBOOK.

This document provides an overview of the SharePoint Site Owner Handbook and the responsibilities of a SharePoint Site Owner.

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PROJECT ORGANIZATION CHART.

This chart shows typical organization for business systems or information systems projects between project core team, project team , and stakeholders.

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IT ORGANIZATION PLAN.

Changes in IT organization from current to following year, summer plan, long-term plan, and function based development teams are charted in this presentation.

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PROJECT MANAGEMENT FLOWCHART.

This flowchart template is an example of the disbursement of responsibility within the IT department.

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RACI FOR PROJECT TEAMS.

Following is a responsibility assignment matrix for various project teams.

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SYSTEM PORTFOLIO DEFINITIONS.

Defined below is a system portfolio including application types, category types, availability, and software type.

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SYSTEM PORTFOLIO DATABASE FIELD LIST.

This spreadsheet provides a format for recording database fields with system detail, cost/resources, and user group & function.

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CHANGE MANAGEMENT GUIDE.

A four-phased approach to Change Management is described in this manual of tips, resources, and samples.

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