Unified Communication strategy; operationalizing the rapid changes in M365; use cases for a Team vs a Channel; the Wiki app to provide a knowledge base of articles; integrating Records Retention Schedule (RRS) into MS Teams / SharePoint / OneDrive; workarounds used if MS Teams / SharePoint / OneDrive is unavailable; integrating Azure / Azure AD with M365; processes used to manage business requests to add Teams apps; managing access in the SharePoint site that comes automatically with a Team; and internal support structure implemented to support Teams / M365 within IT and / or the business.