NOREX
IT Roundtable 55:
ITSM Metrics & Reporting

Join IT peers to share real-world approaches for selecting meaningful metrics, designing effective dashboards, analyzing trends, and communicating IT’s value across the organization. Discuss KPIs for incident, problem, and change management, SLAs, customer satisfaction (CSAT) scores, and reporting best practices. How is your organization using ITSM metrics to enhance visibility, ensure accountability, and align service performance with business goals?

Date: Thursday, August 21, 2025 (1:00PM – 1:55PM CT)
 

Reserve Your Spot

The event agenda and link to participate will be sent to the above email.
Explore Trending IT Topics at RT55s

Thursday, November 16, 2023 (1:00 PM – 1:55 PM) (CST)

  • Roundtable 55s are candid virtual discussions that allow Members and invited guests to explore specific trending IT topics.
  • Discussion items are participant-driven, and the dialogue is professionally moderated.
  • The engaging discussion occurs simultaneously with a robust chat.
  • To ensure greater objectivity and honesty, vendors may not sponsor or attend.
  • The 55-minute, videoconferencing format enables you to participate efficiently from your office or remote location.
  • RT55 transcripts (including an executive summary and the chat discussion) are sent to attendees.

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