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SELECT WORKSHOP ATLANTA, GEORGIA 

Orange calendar 04.07.2020 at 8:00 AM EDT Through 04.08.2020 at 4:00 PM EDT NOREXselect
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Event location

IT Service Management


Crowne Plaza Atlanta Midtown
590 West Peachtree Street NW
Atlanta, GA 30308
404.877.9000
For driving directions, click here
Info

Request More Info

Bob Stolt
Director, NOREX Select
BobS@norex.net
952.440.9018

Zac Miller
Vice President, Sales
ZacM@norex.net
952.440.9026
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Topics

Roundtable topics are submitted by participants and commonly include:

Evaluating the Organization’s IT Service Management Needs

IT Service Management and ESM (Enterprise Service Management)

Measuring IT Service Management Performance and User Satisfaction

Service Desk Processes

Modernized Change Management

Service Desk Processes and Service Delivery

IT Service Management Tool Selection

The Importance of the CMDB and ITAM

Calendar

About the event

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The NOREX Select IT Service Management Workshop will be held on Tuesday and Wednesday, April 7 and 8 at the Crowne Plaza Atlanta Midtown in Atlanta, Georgia. Join your peers for two days of meaningful IT collaboration!

Delivering outstanding IT services that align with the needs of the enterprise is the foundation of ITSM. Join member organizations as they share best practices on the policy, process, method, and tools they use to continually improve upon and support IT services to the organization. Take in presentations and panel discussions, 7 robust sessions, and all the additional advantages of networking exclusively with fellow members in April 2020.

NOREX Select  is a private network of technology professionals from large organizations who exchange information in a highly confidential, vendor-free environment. This is a no cost  Workshop for NOREX Select  members and invited guests.

AGENDA

Tuesday, April 7

8:00am

Breakfast (provided by NOREX)

9:00am

Attendee Introductions and Company Overviews
Where is your organization in your IT Service Management journey? We begin with an understanding of each organization’s ITSM initiatives.

10:00am

Session 1: Evaluating the Organization’s IT Service Management Needs
Whether just getting started or have in-depth experience, this session will focus on how Members are evaluating the organization’s core ITSM needs and the framework(s) that serve as the foundation.

11:00am

Session 2: IT Service Management and Enterprise Service Management (ESM)
This session will include a member presentation on the differences and how mirroring the principles of ITSM to the entire enterprise can increase benefit and corporate ROI.

12:00pm 

Lunch (provided by NOREX)

1:00pm

Session 3: Measuring IT Service Management Performance and User Satisfaction

2:30pm

Session 4: Service Desk Processes and Service Delivery
Best practices in service portfolio management and service catalog.

4:00pm

Adjourn

5:30pm

Evening Social and Dinner (provided by NOREX) – Negril Village Atlanta

Wednesday, April 8

8:00am

Breakfast (provided by NOREX)

9:00am

Session 5: Modernized Change Management
With a more agile / fast paced approach to delivery, the responsibility of managing risk and keeping systems and applications stable has redefined how to approach change management and the Change Advisory Board (CAB).

11:00am

Session 6: IT Service Management Tool Selection

12:00pm

Lunch (provided by NOREX)

1:00pm

Session 6: IT Service Management Tool Selection (continued)

2:30pm

Session 7: The Importance of the CMDB and IT Asset Management (ITAM)

4:00pm

Adjourn

Crowne Plaza Atlanta Midtown
590 West Peachtree Street NW
Atlanta, GA 30308
404.877.9000
(A room rate of $149 is guaranteed until Friday, March 13)

IT Service Management

Orange calendar 04.07.2020 Through 04.08.2020
REGISTER NOW!

Agenda

Agenda

AGENDA

Tuesday, April 7

8:00am

Breakfast (provided by NOREX)

9:00am

Attendee Introductions and Company Overviews

10:00am

Session 1: Evaluating the Organization’s IT Service Management Needs

11:00am

Session 2: IT Service Management and Enterprise Service Management (ESM)

12:00pm 

Lunch (provided by NOREX)

1:00pm

Session 3: Measuring IT Service Management Performance and User Satisfaction

2:30pm

Session 4: Service Desk Processes and Service Delivery

4:00pm

Adjourn

5:30pm

Evening Social and Dinner (provided by NOREX) – Negril Village Atlanta

Wednesday, April 8

8:00am

Breakfast (provided by NOREX)

9:00am

Session 5: Modernized Change Management

11:00am

Session 6: IT Service Management Tool Selection

12:00pm

Lunch (provided by NOREX)

1:00pm

Session 6: IT Service Management Tool Selection (continued)

2:30pm

Session 7: The Importance of the CMDB and IT Asset Management (ITAM)

4:00pm

Adjourn

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FAQ

Who should attend the Workshop?

Senior IT Leadership, Service Desk Managers, IT Infrastructure, Operations and Network Manager, Senior Support Analysts/ Engineers, Technical Support Analyst, Quality / QOS Managers, ITSM / ITIL Leadership and Project Managers. 

Why should you or your staff be there?

This is your opportunity to compare best practices and find out how others have handled your current challenges. Remember, there is NO CHARGE for attending.

What happens at the Workshops?

Members submit topics of interest and receive honest feedback from other members in a relaxed, vendor-free environment. Contact your NOREX representative for example topics from previous roundtable meetings.

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What Members Say

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NOREX has never failed me when I asked for help. One of the best things that we have going for us is having NOREX as a right had support. Thank you Kevin for having us be members of NOREX. - EH
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Good way to find networking contacts, product recommendations, solutions to common problems, real world advice, and experiences from the field. - AS
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Very worth my time, I gained a lot of information on topics that I wasn’t familiar with. - JK
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1st time attendee, I liked the free flowing volunteer of information. The facilitation of topics flow quickly. - JS
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Always a great event! I really enjoy this being a networking & sharing event without vendors. It is super beneficial to learn from each other & make new connections. - RM
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Always solid value and time well spent. - BS
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Really enjoy the interactive format. A much better investment than consultants. - JM
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Topics are very 'on-track' with the technologies we’re using or considering. - PT
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Enjoyed the session, tons of insight from seasoned professionals. - JK
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Fantastic, fast-paced discussion to get feedback & experiences from other companies. - AH
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This is my first roundtable and I found it to be very open minded, welcoming, and a great place to share ideas with great individuals. - CX
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Informative & educational to learn from others experiences in a sales pitch free environment. - AB
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Gets better each year. - SF
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A very wide group of knowledge and participation led to some fantastic ideas, discussion, and insight. - TT
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Loved the session today, seemed to have a lot of relevant content. - MW
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This was my first time participating at a NOREX roundtable. I gained a ton of good information and resources. - RP
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It’s great to have so much input on pertinent topics. My team is small so it makes my team effectively bigger. - BB
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This was the most useful user group meeting I’ve ever been to. - SY
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This was fantastic. Super collaborative and very timely topics. - JM
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Best session I’ve attended yet. - ES
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Good session, this is my first time attending, it was very informative and helpful. - JR
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I really enjoyed the event and found the format fantastic. - JW
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Great discussion all around. Smart people willing to share. - PB
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Great experience. 1st time and I loved it!! - N/A
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Really good, loved that no vendors are involved. - JP
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Workshop with peers and without vendors is much more useful than a conference. - RC
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Good meeting, very diverse group of people and issues. - PI

Don't miss your chance...

at participating in this innovative discussion

REGISTER NOW!
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