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17102 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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02/23/18

Looking to talk to members who have set up group texting in the event of an emergency

Looking to talk to members who have set up group texting in the event of an emergency when the email system is down. Looking to … read more ›

1 Comments
02/21/18

Most cost effective method for printing large volumes

I'm looking for feedback regarding the most cost effective method for printing large volumes. We are a Government agency with 4000 employees. When forms are … read more ›

1 Comments
02/14/18

Cisco WebEx Quick Reference Card

We are looking for a Cisco WebEx “Quick Reference Card” that we can share with our users to walk them through how to use the … read more ›

2 Comments
02/06/18

Costs for a Technology Assessment

We are a transit agency and are evaluating our business technology systems for overlap or gaps and currently looking for examples of cost proposals from … read more ›

1 Comments
02/16/18

Differing Data Retention Requirements and Tape Backup

We are working on a data retention strategy for our company, and one of the challenges we are running into is data saved on backup … read more ›

3 Comments
02/19/18

Password Expiration and Lockout

A member is looking for feedback on what other companies are doing in regards to password expiration and lockout. They are looking for responses to … read more ›

4 Comments
02/22/18

CyberArk to Manage Service Accounts

Are you using CyberArk to fully manage service accounts? Today, our service accounts are not automatically managed in CyberArk. They are vaulted & verified only. … read more ›

0 Comments
02/22/18

Template for Server Request Requirements

Looking for a document that I would provide to someone that requests to have a virtual server build for their application. The following but not … read more ›

0 Comments
02/22/18

Readiness Review and Operations Handover Documents Needed

Looking for Readiness Review and Operations Handover documents that would assist with transitioning IT projects to operations. … read more ›

0 Comments
06/26/17

Mobile Device Patching Policy

I'm curious what other organizations are doing for patching their mobile devices? We have an EMM solution (AirWatch), but even with that we have little … read more ›

4 Comments
02/16/18

Recommendations for Security Access Systems

I'm looking for recommendations for Physical Security Access Control systems. In particular, the badging system that provides access to the company’s sites and also more … read more ›

3 Comments
02/09/18

Quest KACE vs. Microsoft SCCM

We are looking at switching to Microsoft System Center Configuration Manager for doing system imaging, updates, USMT, and application delivery. Currently we are using Quest … read more ›

3 Comments
02/21/18

SCCM Alternatives

We are a losing faith in SCCM and are considering alternatives. Even when the server works right, a significant percentage of the clients fail. If … read more ›

0 Comments
02/08/18

In Search of HRIS/HCMS System Vendors

We are investigating HRIS/HCMS systems to support HR. Looking for suggestions on vendors that serve the mid-market. We are in search of a product (other … read more ›

2 Comments
02/21/18

EDI integration platform Cleo Extol (Clarify)

We are in the final stages of selecting an EDI (Electronic Data Interchange) integration platform. One of the finalist is Cleo Extol (Clarify). Can anyone … read more ›

0 Comments
02/19/18

Web Service Monitoring

Looking for an external service that can monitor the health and responsiveness of a web application on the network. We are trying to find a … read more ›

1 Comments
02/21/18

How to Select Security Assessment Consultants

We plan to conduct a comprehensive assessment of our security, with the goal of identifying gaps and determining priorities for remediation. We consider this assessment … read more ›

1 Comments
01/25/18

Software documentation

What are the methods used for documenting projects? We currently have very little documentation for most of the projects done here and we are looking … read more ›

2 Comments
02/20/18

Setting Up Radius with Devices that Require Authentication for Network Access

We are looking for any information on how to properly set up Radius for use with any type of device that requires authentication to grant … read more ›

1 Comments
02/21/18

In Search of an On-Prem Workflow BPM System

Working with a member who is looking at alternative workflow Business Process Management systems. Any feedback or recommendations would be greatly appreciated. … read more ›

0 Comments
02/20/18

Disclaimer for Employees Using iPads / Surface Devices

Looking for disclaimer language for employees using iPads or Surface devices that intentionally or perhaps negligently damage a device. … read more ›

0 Comments
02/20/18

Information on Agile Change Management

I am working with a member who is asking: 1. Do you know of a municipality that has implemented it? 2. What are the pros … read more ›

0 Comments
02/12/18

Recommendations on ITSM Systems

Our organization is looking at the different option for our ticketing system with ITIL in mind. The goal is to identify and select the correct … read more ›

3 Comments
02/09/18

SOW needed for Implementing Contact Center Solution

We are currently in the early stages of preparing a statement of work for a new contact center solution. Ideally this would be a SAAS … read more ›

1 Comments
02/09/18

Document for Product Justification needed

Member looking to write a document that details the needs for a software/hardware solution, potential impact of NOT implementing a solution, and justification for the … read more ›

1 Comments
02/14/18

Experiences with migration from Java EE to the Spring Framework needed

Our organization is looking for the scope of work and LOE it will take to migrate an enterprise application from Java EE to the Spring … read more ›

2 Comments
02/20/18

Windows 10 Blue Screen after updates version 1709

We have recently begun to see several systems go to the blue screen after performing updates. These affected systems all appear to be on version … read more ›

0 Comments
02/19/18

Microsoft SCSM Implementation Partners

We are seeking recommendations for vendors who can assist us with implementation and process improvement of Microsoft SCSM (System Center Service Manager). … read more ›

1 Comments
02/20/18

Plugin Software to Dynamics GP Recommendation Needed

A member is looking for a recommendation for a plugin software to Dynamics GP to help make the budgeting process easier. … read more ›

0 Comments
02/20/18

Recommendations for a Non-Cloud Based CRM System

Looking for recommendations on a non-Cloud based Customer Relationship Management (CRM) system. Coming from a government perspective. Do not sell but manage large clients. Preference … read more ›

0 Comments
02/19/18

Equipment Surrender Document

Looking for a template or document that organizations can utilize when surrendering depreciated equipment such as laptops to employees so they will be taken off … read more ›

0 Comments
02/19/18

How are Companies Handling Cell Phone Payment?

A member is looking for information regarding how companies handle cell phone payment. They are interested in the popularity of: Direct pay (company liability) Reimbursed … read more ›

0 Comments
02/13/18

SOW Request for On-Prem Exchange Solution move to O365

I'm trying to develop a scope document for a move from Exchange 2010/Office 2010 to O365 Pro Plus and Exchange Online. We have purchased O365 … read more ›

1 Comments
12/19/17

Skype for Business Performance Challenge

Our organization is looking to find solutions for a Skype for Business performance challenge. We recently migrated over to Skype for Business Online, not On-Prem. … read more ›

3 Comments
12/19/17

Big Data Vendors

We are looking at moving into the Big Data space and would like recommendations for a third-party to discuss implementation options. … read more ›

2 Comments
02/19/18

Looking for Recommendations for General Ledger Reconciliation Software

I'm working with a member who is looking into alternate solutions for their accounting software. Any suggestions would be greatly appreciated. … read more ›

0 Comments
02/16/18

AirWatch Enrollment Process - Android for Work

We have a 55 step enrollment process for phones into AirWatch (Android for Work), which just seems should be simpler. Can anyone share their process … read more ›

1 Comments
02/02/18

Vendor Recommendations for DBA SQL Support

Does anyone have vendor recommendations for database administration support? We are a Microsoft shop, and SQL is our database platform. We recently lost our in-house … read more ›

3 Comments
02/16/18

Work plan for an Application Lifecycle Management software implementation

Does anyone have a project charter and/or work plan for the implementation of an Application Lifecycle Management (ALM) software package that they are willing to … read more ›

0 Comments
02/16/18

Budget Structure and Process

How do you structure your budgets? We would be especially interested in finding out how others use General Ledger (GL) codes and seeing examples of … read more ›

0 Comments
02/07/18

Call recording policies and retention documents

We are getting ready to deploy call recording capabilities for quality assurance purposes. However, we do not have any policies in place to govern the … read more ›

2 Comments
02/13/18

Project Plan for Upgrading Exchange Server from 2010 to 2016

A member is seeking a project plan for their exchange upgrade from 2010 to 2016. Does anyone have anything they can share on this? … read more ›

1 Comments
02/15/18

Help Desk/Service Desk ITAM Solutions

I am working with a member who is asking what system other members are using for their HD/SD/ITAM? Does your organization have a separate contact … read more ›

0 Comments
02/15/18

Construction-Delivery of closeout documents

Construction members: What methods are you using to deliver closeout documents (manuals, training videos, warranty information, as-builts, etc.) to owners? Physical (paper) delivery? Electronic physical … read more ›

0 Comments
01/30/18

What are Hospitals Using for Data Loss Prevention Services?

Looking to find out what other hospitals are using for data loss prevention (real time) services? … read more ›

1 Comments
02/15/18

Colocation Contract

Does anyone have an example of a colocation contract that a member can reference? … read more ›

0 Comments
02/14/18

Mobile printers used in the field

A member is looking for suggestions for mobile printers that others are using in the field workforce to provide printed forms for customers with visit … read more ›

1 Comments
01/12/18

Desktop management of Mac devices

A member is looking for a policy for desktop management of Apple Macintosh devices. They are currently a 100% Windows environment but would like to … read more ›

3 Comments
02/14/18

IBM TRIRIGA Software Solution

A member is starting a short evaluation of the IBM TRIRIGA software solution. (A full-suite Integrated Workplace Management Solution (IWMS.)) Looking to discuss with a … read more ›

0 Comments
02/08/18

Mobile Desktop Options

I am in the Healthcare industry. One of our requirements is to have a mobile device on a cart in patient rooms for barcode scanning … read more ›

2 Comments
02/06/18

Macs on the network

We are 100% PCs and we have all the security in place for PCs. We have a department that is asking to put some MACs … read more ›

1 Comments
01/24/18

Charging for ERP customizations

I would be interested in knowing if anyone has a model in place where you charge your business partners for customizations to your ERP system. … read more ›

2 Comments
02/13/18

Code of Conduct Policy

Can anyone share their Code of Conduct policy. Could also be labeled as Respectful Workplace policy or Employee Ethics policy. … read more ›

2 Comments
02/14/18

Data Protection / Backup and Recovery for Higher Education Organizations

Can other Higher Education Members share feedback regarding this topic? A Higher Education member asks what are other Higher Education organizations using for Data Protection … read more ›

0 Comments
02/13/18

IT Organization by Role Based on Size

Looking for information about Information Technology organization by role (application, desktop support, programmers) based on organization size. For example, ratio based on revenue, number of … read more ›

1 Comments
02/13/18

RFx / IT Contract Review and Assessment

Our organization needs to create an RFx for an IT contract/agreement review and assessment with the ultimate goal of rationalization and cost savings. Can you … read more ›

0 Comments
02/13/18

Project Plan/Outline for Upgrading ADFS Server

A member is seeking an outline or project plan to assist with the upgrading of their ADFS server. Does anyone have something they can share … read more ›

0 Comments
02/13/18

Any feedback on Atlantix for 3rd Party Cisco HW Support

I'm being pressured to evaluate 3rd party hardware support from Atlantix and haven't found positive information about the company. Can anyone provide feedback on using … read more ›

0 Comments
02/13/18

Cisco Packaged Contact Center Enterprise (PCCE)

Is anybody using Cisco PCCE? We're just learning about it and would love to hear others' experiences with it. … read more ›

0 Comments
02/13/18

Intergrating MDM/EMM with ServiceNow

Looking for feedback on integration of MDM/EMM solutions with ServiceNow. Interested in particular in AirWatch and Intune. … read more ›

0 Comments
02/07/18

Open-Sourced Knowledge Base Tool Recommendations

Do members have recommendations for any open-sourced Knowledge Base tools? Ideally they'd be free of charge, but also intuitive to use. … read more ›

2 Comments
02/12/18

Utility Construction Estimation Products

Looking for suggestions on SaaS or Cloud software products related to Utility Construction Estimating Applications. … read more ›

0 Comments
02/12/18

System Refresh

Does anyone have any recommendations for when the helpdesk staff should begin a system refresh to roll out new systems what kind of software should … read more ›

1 Comments
02/02/18

Help Desk / Service Desk SLA Standards

I am looking for information pertaining what are the SLAs that other companies are using for their Help Desk/Service Desk, we are trying to compare … read more ›

1 Comments
01/26/18

User Behavior Data Collection Procedures

I’m looking for a protocol for observing a technology user for a period of time (day, hours) in order to gain insight into which technology … read more ›

3 Comments
01/29/18

Printer Incident Statistics

I am trying to find industry averages for the number of incidents that an organization should have on printers. We seem to have a high … read more ›

3 Comments
01/25/18

Enterprise Content Management Alternatives to SharePoint

A member is looking for recommendations for Enterprise Content Management alternatives to SharePoint from Microsoft. … read more ›

1 Comments
01/10/18

Moving from AirWatch to Intune for MDM Solution

We are thinking about moving from AirWatch to Intune for our MDM solution. Wondering if others have made this move and can share their experiences? … read more ›

3 Comments
02/09/18

Microsoft Meltdown and Spectre Patches

My team is looking to talk to other members about their plans for applying, or not applying Microsoft Meltdown and Spectre vulnerabilities patches Or other … read more ›

1 Comments
01/17/18

Spectre and Meltdown Patching

Does anyone have a plan to update computer systems regarding the Spectre/Meltdown vulnerability? … read more ›

4 Comments
02/06/18

Best option to consider for a CLEC (Competitive Local Exchange Carrier)

Looking for feedback on the best option to consider for a CLEC (Competitive Local Exchange Carrier). Member is currently reviewing their telecommunications company and is … read more ›

1 Comments
01/17/18

Personally Identifiable Information (PII) Training

Looking for suggestions on a 1-2 day on-line class for PII training. Preferably with some type of test after the training, although this isn't required. … read more ›

1 Comments
02/02/18

Network Patching - Quick Poll

How often do you patch your network gear? - Quarterly - Semi-annually - Annually - When something breaks - As needed What do you use … read more ›

3 Comments
02/02/18

Outlook 2016 calendar and tools organization help

I’m looking for assistance from someone at a large company with lots of shared calendars and other resources in Outlook to give me some direction … read more ›

2 Comments
02/07/18

Migration journey to Office 365

I'm looking to connect with other members that have made the migration to Office 365. We want to spend some time talking with them about … read more ›

1 Comments
02/08/18

Learning Management System Implementation

What are others using for LMS (Learning Management System), What kind/brand (Moodle, Adobe etc.), if they like it, what problems were they having during the … read more ›

0 Comments
02/08/18

O365 Scope Document Help

I'm trying to develop a scope document for a move from Exchange 2010 / Office 2010 -> O365 Pro Plus and Exchange Online. We have … read more ›

0 Comments
02/08/18

SharePoint alternatives?

Can anyone share feedback or documentation regarding alternatives to SharePoint? … read more ›

0 Comments
02/08/18

Looking for Assistance with Secure Email Gateways

We are doing research on secure email gateways and need to gather some information. We are evaluating ProofPoint, Cisco and Fortinet. Looking for member feedback … read more ›

0 Comments
02/07/18

RFP Template for Managed Services

Hello - Three years ago our company did a mass housecleaning of our IT department which resulted in partnering with a third-party Managed Service provider. … read more ›

0 Comments
11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

3 Comments
01/23/18

Artificial Intelligence vs. Robotic Process Automation

A member asks, are companies favoring Artificial Intelligence over Robotic Process Automation? There seems to be a lot of literature around the drawbacks with Robotic … read more ›

1 Comments
01/25/18

ITSM Software

We're currently evaluating ManageEngine Service Desk Plus and Samanage. Has anyone used either platform? What are your thoughts/feedback? Thanks … read more ›

2 Comments
01/12/18

Development of asset management strategy

Please share recommendations for a consulting firm that can help develop a global asset management strategy. … read more ›

1 Comments
01/12/18

Windows 10 constant branch update management

Windows 10 constant branch update management: How do other large companies handle this? What’s the work effort / staffing impact? How are application compabitility issues … read more ›

1 Comments
02/05/18

Lean IT

Has anyone implemented Lean IT in their organization? … read more ›

0 Comments
02/05/18

UAE blocking VoIP and Streaming

Hello all, we have some contractors in UAE and they have problems connecting to web meetings. Since VoIP is blocked we have told them to … read more ›

0 Comments
12/28/17

Payroll and Tax Services

A Member's Payroll and Tax Service charges $5.00 per check. They are considering switching payroll providers and are looking for feedback regarding what other organizations … read more ›

2 Comments
02/02/18

eCommerce Solution

A member is looking for the following information for their ecommerce solution: - Payment Processor that can support multiple payment gateways globally. Based on our … read more ›

0 Comments
01/29/18

Security configuration policy for custom built applications

Can anyone share an example of a security policy for security configuration of custom built applications? … read more ›

2 Comments
02/02/18

SOW/Contract or RFP for Security Breach Response Services

I’m looking for a statement of work (SOW) / contract or RFP for ‘Security Breach Response Services’. Does anyone have documents that they might be … read more ›

0 Comments
12/01/17

phone number look up

Is anyone using a web based API that determines whether a phone number is a cell phone, land line or VoIp? … read more ›

1 Comments
12/01/17

Cloud based / hosted VoIP adoption

I am looking for feed back on adoption of hosted VoIP solutions for both small remote offices as well as our corporate campus. Regarding the … read more ›

3 Comments
01/30/18

Password Management Solutions

In search of information or recommendations on Password Management solutions. Any feedback would be greatly appreciated. … read more ›

2 Comments
02/02/18

Incident Management KPI's and Reporting

We are looking for examples of a mature set of KPI(Key Performance Indicators)reports for Incident Management. What variables do the IT shops keep an eye … read more ›

0 Comments
02/02/18

Service Desk portals

We are looking for examples of IT Service Desk portals that departments are using for their customers to do self service on. Report Incidents, make … read more ›

0 Comments
02/01/18

Windows Server 2016 Datacenter VMWare Template

I'm looking for input on what others have done to the standard Windows Server 2016 Datacenter installation before sysprepping/using as a VMWare template. In previous … read more ›

0 Comments
02/01/18

SCCM Governance and Implementation

Member is looking for information regarding how other members handle governance and/or implementation/integration of SCCM (System Center Configuration Manager). … read more ›

0 Comments
02/01/18

Microsoft License Baseline and Ongoing License Management

I am looking for a template scope of work to send out to potential bidders that will do a comprehensive report of our current Microsoft … read more ›

1 Comments
02/01/18

Business rules management discussion desired

I am looking to connect with someone who has introduced a business rules management system into their company. A technical discussion is interesting of course, … read more ›

0 Comments
02/01/18

Faxing Number Management

Looking for anything related to management (including distribution/approval process) around faxing numbers. … read more ›

0 Comments
01/31/18

Sungard/Superion Naviline Administration

We are looking for someone that can assist us with the ongoing system administration of our older iSeries based software package from Superion, formally HTE/SunGard. … read more ›

0 Comments
01/31/18

Workfront Project Management Software

Can anyone share feedback or experiences on their Workfront rollout? Working with a member who is implementing soon and would appreciate any information or helpful … read more ›

0 Comments
01/31/18

Warehouse Management

Lets help the community on this topic. … read more ›

0 Comments
01/31/18

Pick to Light, Put to Light and PANDA (Print and Apply)

Lets help the community on this topic. … read more ›

0 Comments
01/10/18

Oracle Hyperion Implementation Partners

A member is seeking feedback from others who have had a positive experience with an implementation partner they used for Oracle Hyperion? … read more ›

3 Comments
10/19/17

Tablets for a manufacturing shop environment

We manufacture railroad maintenance equipment. Our shop employees would like to utilize tablets while on the shop floor to replace paper copies of drawings and … read more ›

6 Comments
01/26/18

How do you strive to be Best Place to Work?

What can IT companies do for employees to keep them happy? What are some of the perks that your company has implemented? … read more ›

3 Comments
10/02/17

Shipping Software Recommendations to Integrate With Oracle

We are running Oracle E-Business Suite and need to replace our shipping software. Looking for specific recommendations that are integrated with Oracle. … read more ›

1 Comments
01/25/18

Windows Updates: Anniversary updates

How are others handling Windows 10 anniversary updates? These are essentially service packs. They are very large and time consuming for our end users. Are … read more ›

3 Comments
01/30/18

ServiceNow Escalation Templates

We have recently implemented ServiceNow. We are wondering if there is a way to create escalation templates for Incidents. Example: If an Incident comes in … read more ›

1 Comments
01/24/18

enterprise grade anti-virus for smartphones

I am looking for software that would perform anti-virus and other security functions on Apple IOS and Android smartphones. I am not looking for a … read more ›

2 Comments
01/30/18

Risk Register Template

Do any members have a template for a Risk Register that they could share? … read more ›

1 Comments
01/29/18

Enterprise Monitoring & Alerting Solutions

We are researching replacements for enterprise system monitoring and alerting. Which products are trending in this space? We are looking at the following products right … read more ›

1 Comments
01/30/18

SolidWorks PDM Vault add issue

We are working on some PDM vault deployment issues, and would like to hear from companies that are using batch files to modify permissions. In … read more ›

0 Comments
01/18/18

Structure/Organization of Security Teams to meet various security needs for the Organization

A member would like to hear the organizational structure and roles/responsibilities for security teams that other members have in place to fulfill the various security … read more ›

5 Comments
01/30/18

Networking requested regarding Kofax Express for scanning documents

Member looking to network with others who have experience using Kofax Express for scanning documents. … read more ›

0 Comments
01/29/18

IT Metrics / Scorecards

Looking for examples of IT Metrics and Scorecards as our plan is to create a dashboard for the CIO. The focus would be on Enterprise … read more ›

1 Comments
11/29/17

IT Administrator Acceptable Use Policy

Looking for an IT Administrator Acceptable Use Policy. I am also seeking a related agreement or attestment document to be used as a basis for … read more ›

2 Comments
01/05/18

Clearcase to GIT migration

We are planning on migrating from Clearcase to GitHub in cloud. I would like get your experience on how it was done 1) Any scripts … read more ›

1 Comments
01/29/18

Job title for Service Now Incident and Request Process Owner and Manager, KB Owner and Manager

Recently, I have been given the roles of Service Now Incident and Request Process Owner and Manager; Knowledge Base Owner and Manager; trainer, implementation coordinator. … read more ›

1 Comments
01/29/18

Sensitive Data Migration to the Cloud

Does anyone have documentation on secure migration of sensitive data (i.e. SOX-compliant data) to the cloud? … read more ›

0 Comments
01/29/18

Legal Caller ID Spoofing

Does anyone have experience with legal Caller ID Spoofing? What measures are taken to ensure you are operating within legal boundaries? What vendors have you … read more ›

0 Comments
01/25/18

How to manage risk of data duplication due to no interface with enterprise systems

Member looking to find out how other agencies are handling the vast amount of cloud based solutions on the market. As a centralized IT department … read more ›

2 Comments
01/26/18

Preboot Environment for Client Workstations

I am looking to gather some feedback on the use or non-use of a Preboot environment for client workstations. We use one in conjunction with … read more ›

0 Comments
01/26/18

Perfecting and defining Business Analytics Skills

Member looking to define and perfect Business Analytic Skills and requesting feedback from other members. How are their business analysts dealing with elicitation, documentation, knowing … read more ›

0 Comments
01/17/18

ERP Systems Company or Consulting Recommendations

Member is looking for a replacement ERP System, and are looking for companies or consulting groups that assist companies in projects like this. Member has … read more ›

4 Comments
01/17/18

Windows 7 and Intel CPU's

Based on the lack of testing on legacy applications, does anyone have information in regards to staying with Windows 7 and Intel's 6th generation CPU, … read more ›

1 Comments
01/16/18

Static code analysis tools

We would like information/feedback from folks who have worked with any static analysis/code quality tools. SonarQube and Coverity are at the top of our list, … read more ›

3 Comments
01/18/18

SD-WAN Velocloud

Hello, We are in the process of introducing SD-WAN to our business. After meeting with the vendors demoing the solutions we are leaning towards Velocloud. … read more ›

1 Comments
01/24/18

Researching Best Imaging Process

I am currently researching an imaging process for our department that will utilize a local flash drive (256GB) or external Portable HDD/ SSD to house … read more ›

1 Comments
11/22/17

Onboarding - IT Portion

Anyone able to share the number of staff on-boardings that are requested/completed yearly by IT and the length of time it takes to complete an … read more ›

3 Comments
01/24/18

Participation in Privacy Shield as part of GDPR compliance

A member would like to connect with others who have, or are attempting to meet the European regulation “GDPR”. Specifically someone who, as a part … read more ›

0 Comments
01/24/18

Red Hat JBoss Data Virtualization

Looking to speak with an organization that utilizes Red Hat JBoss Data Virtualization. … read more ›

0 Comments
01/24/18

Infor M3 ERP Experiences Needed

A member is looking for feedback from members using Infor M3 ERP System. They currently use an older version of Infor BPCS (Business Planning and … read more ›

0 Comments
01/24/18

Pros/Cons of Moving to SD-WAN

A member would like to hear pros/cons of moving to SD-WAN. Why did others move to SD-WAN. Was anyone on MPLS and made the move? … read more ›

0 Comments
01/19/18

Unified Communications Platform

We are looking into a UC platform. What are other members doing in this area? Who are you using and what are the pro's and … read more ›

1 Comments
01/24/18

Contract Management Systems

In search of recommendations for a software that could track, act as repository, and have workflow etc. related to all forms of contracts. Feedback and … read more ›

0 Comments
01/23/18

Who is using DMARC? Looking for help with DKIM setup.

We are taking part in the 90 days to DMARC campaign from Global Cyber Alliance. For those who don't know DMARC provides email message authentication … read more ›

1 Comments
12/27/17

Dealing with Apple's two factor Authentication in enterprise enviroment

We are wondering how people are dealing with apple's two factor authentication involving Iphones in the enterprise environment. While the idea is good, dealing with … read more ›

5 Comments
01/22/18

Oracle to SQL Server

Looking for someone that has recently made the switch from Oracle to SQL Server. Looking for any experiences and comparisons. … read more ›

1 Comments
01/19/18

SSN Policies/Procedures Related to Sharing Information in Education

Member interested in seeing social security number policies or policies related to how organizations share or don't share social security numbers. Organizations that work with … read more ›

2 Comments
01/19/18

Customizing Security Awareness Training Materials

We're looking at security awareness training options to create and manage an employee security awareness training program. Are there any tools or services that will … read more ›

2 Comments
01/22/18

eFax Solution

Is anyone using eFax and leveraging their API? … read more ›

0 Comments
01/22/18

Oracle Database Vault, Audit Vault and Database Firewall

Does anyone use the Oracle Security Tools: Oracle Database Vault, Audit Vault and Database Firewall? I'm looking for some defined processes for report reviews along … read more ›

0 Comments
01/19/18

Alert: Voice Mail Hacking

This share is from an actual life incident we went through this week. Several of our phone voicemail boxes were compromised in the last week. … read more ›

0 Comments
01/19/18

Microsoft BitLocker Administration & Monitoring Tool

A member is looking for feedback/experiences regarding the Microsoft BitLocker Administration & Monitoring Tool. He is interested in talking with other members. … read more ›

1 Comments
01/19/18

Vendor Recommendations in the Denver Area for Security Related Projects

We are looking to find a company based out of Denver that can help us with the selection and implementation of a whitelisting solution, a … read more ›

1 Comments
01/19/18

Standard Operating Procedure for Email Communication & Social Media Management

Seeking a Standard Operating Procedure (SOP) for an organizational standard for email communication (formatting, branding, mass mailing, third party utilization, etc.) and for social media … read more ›

0 Comments
01/19/18

Hiring Questions for a Web Developer Position

Can anyone provide interview questions for a Web Developer position? … read more ›

0 Comments
01/18/18

Oracle Cloud operating procedure documents

A member is looking for Oracle Cloud operating procedures - SOP's for purchasing, A/R, A/P, etc. If you are able to contribute documents please respond … read more ›

0 Comments
01/12/18

PDF Web App Recommendations

Member looking to explore the capability of providing PDF viewing, searching, and annotation capability via a web app. Have any members come across such type … read more ›

1 Comments
01/17/18

Network Engineering Service Catalog

A member is is looking to create an ITIL based Network Engineering Service Catalog, including services offered, manual service, professional service, SLA, etc. Can anyone … read more ›

0 Comments
01/16/18

Tier 1 Help Desk Outsourced Contracts and Cost per Call

If you are outsourcing your Tier 1 help desk, how are your outsourcing contracts structured? What is the range of cost per call indicators for … read more ›

5 Comments
01/11/18

Encrypting all MPLS network traffic

We are interested in hearing if anyone is currently or has plans to encrypt their network traffic across your MPLS network. If so, what's driving … read more ›

1 Comments
12/05/17

GDPR approved Incident Response Plan

Can anyone share examples of policies around a GDPR approved incident plan? … read more ›

2 Comments
01/17/18

BYOD Risk Assessment

Does anyone have a Risk Assessment to assess what threat/risks exist in allowing employees BYOD? … read more ›

0 Comments
01/12/18

BCP Table Top Exercises Consultant

I am looking to connect with member who may have used a consultant to do BCP table top exercises with senior management and lines of … read more ›

1 Comments
01/17/18

Hong Kong VPN

Do any other members have locations in Hong Kong? If so, is the location on your company network and what technology are you using to … read more ›

1 Comments
01/17/18

IT Satisfaction Survey Questionnaire

Looking for an IT Satisfaction Survey Questionnaire. … read more ›

0 Comments
12/08/17

Patching Laptops on Windows 10

For companies larger than 500 users, how do you patch laptops running Windows 10? Curious if you are forcing patches down or do youy try … read more ›

4 Comments
01/10/18

Vitrual Phone use (switching from desktop phones)

Has anyone switched from using desktop phones to IP phones? We are considering removing the Cisco hardware as it reaches end-of-life and replacing it with … read more ›

1 Comments
01/12/18

Patch Management and Compliance of Apple Computers in the Enterprise

What are others using for patch management and compliance of Apple computers in the enterprise? We are getting more and more and need to manage. … read more ›

2 Comments
12/06/17

Access Management request/tracking tool

I'm looking for a tool to help a small organization track the Access Management requests (adds, changes and deletions) made via service requests or RFCs. … read more ›

4 Comments
01/03/18

Prioritizing the Backlog

How does your organization prioritize the Product Backlog on a Scrum project? We've been using Scrum for a few years and we simply assign high/medium/low … read more ›

2 Comments
01/16/18

Feedback on Lean White Belt Training for Process Automation

Member looking for feedback on process automation training. Currently, the member's organization is pushing Lean White Belt training. Do any other members have experience/feedback they … read more ›

0 Comments
01/15/18

Oracle Financials Cloud

Looking to connect with a global company using Oracle Financials Cloud. We're in the process of evaluating and would like to understand their operational model … read more ›

0 Comments
01/12/18

Managing Director - job description needed

Can anyone share their organization's job description for Managing Director? … read more ›

0 Comments
01/12/18

Amazon Web Services

A member is asking if anyone has written AWS (Amazon Web Services) contract language into a vendor assisted migration? … read more ›

0 Comments
01/04/18

End User License Agreements question for other Public Entities

We have encountered a bit of a legal challenge, and we are hoping to understand how organizations similar us have handled it. Being a public … read more ›

2 Comments
01/09/18

Securing eSignatures in the form of an image

What are best practices for securing e-signatures in the form of an image? The challenge is how to protect executive signatures on official electronic documents … read more ›

1 Comments
12/08/17

Losing Mapped Network Drives

We are losing our mapped network drives sporadically at multiple locations. The common threads so far are: 1. Windows 10 OS machines 2. Sites that … read more ›

5 Comments
12/12/17

BranchCache and Delivery Optimization for Windows 10 Updates

Looking for information or documentation on BranchCache and Delivery Optimization for Windows 10 updates. … read more ›

1 Comments
12/20/17

General Business Case Template

We have recently formed a Technology Advisory Committee and one of the mandates for the committee is to draft “business cases” for anything we would … read more ›

1 Comments
01/10/18

Solution for Outlook CRM Email Tracking from Shared Mailbox

A member is trying to find a solution for Outlook CRM email tracking from a shared mailbox, that does not involve copying messages from the … read more ›

1 Comments
01/12/18

Is anyone using RFID tagging in asset inventory?

We have a use case to RFID tag our desktop assets, computers, monitors, etc. … read more ›

0 Comments
01/11/18

3rd Party Support for NetApp in Disaster Recovery

A member is considering using 3rd Party Support (TERiX) for their NetApp FAS 3220 system at their Disaster Recovery site. Have any members used 3rd … read more ›

0 Comments
01/10/18

Adding an item to shared calendars in Outlook 2016

We use Outlook 2016 (not office 365) at our organization. Our boss would like to find out if there is a way to add an … read more ›

2 Comments
01/04/18

Company to Compete with Darktrace

Member looking for recommendations on companies that can compete with Darktrace (https://www.darktrace.com/) other than Trend Micro's Deep Discovery, SS8 and Vectra. … read more ›

3 Comments
01/08/18

What percentage of endpoints have local admin rights?

A member in the manufacturing sector is asking what percent or count of endpoints have local admin rights? This can be for any reason, they … read more ›

3 Comments
01/05/18

Palo Alto Networks

A member would like to hear other's experiences using Palo Alto Networks for their firewall. The member is considering model PA-5260. They are also wondering … read more ›

3 Comments
01/10/18

Rep Payee Software

Is anyone using RepPayee software to manage Rep Payee financial responsibilities. Looking for good and bad feed about packages. If people are not using a … read more ›

0 Comments
01/10/18

Configuration Management Plans or Policies

Member looking for documentation relating to configuration management plans, policies and procedures that other members are willing to share. … read more ›

0 Comments
12/26/17

Convio and Raiser's Edge

We are using both (Convio and Raiser's Edge) and are looking for better ways to utilize the solutions (i.e. drive higher rates of internal usage; … read more ›

1 Comments
01/08/18

Cloud Access Security Brokers (CASB)

What are others doing in this area? Looking for information or documents around this topic. … read more ›

1 Comments
01/03/18

Requesting feedback regarding Ivanti Products

Is there someone we could reach out to in the NOREX community that is using Ivanti products such as 3rd party patching, license optimizer, life … read more ›

1 Comments
10/02/17

AutoDesk Vault Backup Strategy?

Is anyone here using AutoDesk Vault and if so, how are you backing up your Vault instance(s)? I am told that AutoDesk only recommends a … read more ›

2 Comments
01/09/18

High Level System interface Documentation Examples

A member is looking for any examples of high level system interface documentation showing which software packages talk to each other. His goal is to … read more ›

0 Comments
01/09/18

Vendor Solicitations for Procurement Opportunities

I have a customer who is looking to buy a tool to solicit vendors to provide bids for services and products to satisfy supply chain … read more ›

0 Comments
01/08/18

Higher Education Multi Media Lab Job Description Needed

A Higher Education Member is looking for a job description for a Multi Media Lab which will contain a recording studio, graphic design station, color … read more ›

0 Comments
01/04/18

Minimum security standards for web solutions

Can anyone share baseline security standards that should be applied to hosted, developed, or purchased internet solutions? … read more ›

2 Comments
12/20/17

Cloud-based Fax Solutions

We are modernizing our IBMi based ERP solution (converting to java), and in doing so we must also find a replacement solution that will integrate … read more ›

1 Comments
10/10/17

In search of Minneapolis / St Paul Security company to help with ISO 27001 Certification

We are looking at partnering with a security company to help us work towards ISO 27001 certification. Has anyone in the group partnered with a … read more ›

2 Comments
01/04/18

Best Practices for Penetration Testing

A member is looking for feedback regarding Best Practices for penetration testing and for hiring penetration testers. … read more ›

1 Comments
01/05/18

Migration Documentum to Sharepoint

We are looking at migrating content from Documentum to Sharepoint. I would like to request your help in assessing the following : 1) What was … read more ›

0 Comments
12/12/17

Adding employee images to Active Directory

Does anyone have a recommendation for adding images to MS AD for each employee? Is there anyone currently doing this? If so, do you use … read more ›

4 Comments
12/12/17

Network Connection Status Indicator in Windows

We’re having issues with the Network Connection Status Indicator in Windows. Has anyone had issues with PCs in their office connected to the LAN and … read more ›

5 Comments
12/27/17

Email Spam Filter Not Sending out NDRs

We use Barracuda for our email spam filter and our policy is set up to not send out NDRs. I understand the security risks and … read more ›

2 Comments
01/05/18

Digital Signage - passing credentials - production enviornment (food/pharmaceuticals)

I have a unique question and though I might throw it out there to see if anyone might have any thoughts/suggestions. Background: We are a … read more ›

0 Comments
01/04/18

Code Signing System in a Hardware Security Module

We would like to provide a code signing system to our internal development teams that must be capable of digitally signing Windows applications, Android apps, … read more ›

0 Comments
01/04/18

Recovery Plan / Playbook for a Critical Ransomware Event

Does anyone have a recovery plan/playbook for a critical ransomware event where all systems are brought down? … read more ›

0 Comments
12/18/17

Project Plan for SharePoint Migration

Member looking to migrate from SharePoint 2010 to 2016. Looking for resources, tools, "gotchas", etc. others have used in the planning of the SharePoint intranet … read more ›

1 Comments
12/20/17

Change Management Metrics

I am hoping to find change management metrics that are tied to business value/outcomes. I am looking to develop a change management scorecard in 2018 … read more ›

1 Comments
01/02/18

Retirement Agency seeking Vendor Management Tools

Seeking vendor management tools/procedures/managing vendors documents that other members are able to share. Would be exceptionally helpful if it relates to the Retirement Agency field. … read more ›

0 Comments
01/02/18

Workstation RFP template

Does anyone have a recent (within last year) RFP template that was used for acquisition of desktops, laptops, tablets and thin client devices from OEM's … read more ›

0 Comments
12/29/17

Awareness for PeopleSoft or Oracle WebLogic users

A member asked us to share this message: If you know any clients that use PeopleSoft or Oracle WebLogic you might want to let them … read more ›

0 Comments
12/14/17

ServiceNow implementation with Contender Solutions

Has anyone worked with Contender Solutions and what was your experience as far as thoroughness, accuracy, timeliness of delivery, etc.? Regarding the ServiceNow implementation itself: … read more ›

4 Comments
12/08/17

Microsoft Azure Multi-Factor Authentication

Is anyone using Microsoft MFA and can speak to the differences between E3 and E5 in terms of user experience? … read more ›

3 Comments
11/01/17

Managed File Sharing in China

Does anyone have a recommendation for a SaaS managed file sharing product that they have had success using within China and in and out of … read more ›

1 Comments
12/12/17

Digital Forms Solutions

We’re considering digitizing all our paper forms. Does anyone have any digital/electronic form solutions they’ve implemented that are easy for non-technical staff to administer / … read more ›

3 Comments
12/15/17

Backfilling talent on older technology

How do other organizations manage backfilling talent on older technologies? We have an esoteric database/programming system (I’ve never heard of it before) that comprises a … read more ›

2 Comments
12/20/17

Request to network with member using ManageEngine

Member is looking to network with the technical resource for members using the APPLICATION MANAGER product from ManageEngine. … read more ›

2 Comments
12/18/17

Warranty Management Solutions

Can anyone provide feedback/information on systems for Warranty Management (Claims processing, field service, extended warranty management)? We are specifically looking at Tavant Technologies, https://www.tavant.com/warranty-management, and … read more ›

1 Comments
12/21/17

Justification to move away from Microsoft DNS/DHCP Services

A member is searching for documentation/justification for moving away from using MS DNS/DHCP services. Can anyone share feedback or documentation on this? … read more ›

1 Comments
12/20/17

Email Migration Tools

What tools have other organizations used to perform a large mail copy and migration when they moved to a service like Mimecast or Proofpoint? We … read more ›

0 Comments
12/08/17

CRM needed for our Sales Team

I’m looking for information regarding CRM systems. We want to implement a small set of features initially to help the sales department. We were hoping … read more ›

5 Comments
12/15/17

Recommendations Online Data/Statistics Publishing Tools

Looking for member recommendations for Tableau or Online Data/Statistics Publishing tools. (Ex: If you had a multiple chapter report on (XXXX) issues, etc.). … read more ›

1 Comments
12/19/17

Oracle ERP Cloud

Looking to speak with another member who is running Oracle ERP Cloud. We are looking for overall experience and contracting advise. … read more ›

0 Comments
12/15/17

Tools for Authoring Online Training

What tools are members using in authoring online training (Camtasia, Moodle etc.)? Need to be able to generate training videos, audio, visual, screen captures while … read more ›

1 Comments
12/18/17

Tracking Non-Capitalized Inventory Assets

What processes and procedures do you use for tracking non-capitalized inventory assets? … read more ›

0 Comments
12/15/17

RFP for Moving Services to the Cloud

Looking for any documentation on an RFP for moving disaster recovery services, Office 365 and other hosting services to the Cloud. Anything from a healthcare … read more ›

0 Comments
11/22/17

Stragety for mass deployment of BIOS/UEFI Updates

With firmware-level security vulnerabilities being a growing threat in the industry, we’re seeing an increased importance on deploying BIOS/UEFI updates. We would like to mass … read more ›

4 Comments
12/15/17

American Megatrends - StorTrends

Searching for others that have purchased American Megatrends StorTrends san storage. Would you have a few minutes to share your experiences, pros/cons? … read more ›

0 Comments
12/08/17

NIST Password Poll

I would like to poll the NOREX community on the following password questions. Your feedback is greatly appreciated! 1. Have you heard/read of the new … read more ›

7 Comments
12/07/17

Alfresco ECM

A member has just implemented Alfresco ECM, and would like to connect with others using this. … read more ›

1 Comments
12/06/17

Business System Analyst Training

We have been looking for Business System Analyst (BSA) training, that will teach basics like SDLC, requirements definition, system analysis, testing, etc. to our BSA’s. … read more ›

2 Comments
12/11/17

Tools used to backup Salesforce Data

A member is asking what tools others are using to backup Salesforce data. … read more ›

2 Comments
12/08/17

Cloud Application Troubleshooting Tool

We are looking for a next generation cloud application troubleshooting tool to assist with apps such as Skype For Business, Office365, Salesforce, ClickSense, video conferencing, … read more ›

1 Comments
12/06/17

Publishing an App

Looking for information on the requirements to develop an application for publishing an app on iTunes or the Google Play Store? … read more ›

1 Comments
12/05/17

Avaya IP Office Server Edition - Web Collaboration

Hello, We recently installed an Avaya IP Office Server Edition phone system. One of the things we were really excited about was the ability to … read more ›

2 Comments
12/07/17

Epic Cogito/Analytics

A member is asking for feedback or to connect with other hospitals that have deployed Epic Cogito/Analytics. They would like to hear of any issues … read more ›

0 Comments
09/25/17

Twin Cities: ethernet cabling companies?

Twin Cities Folks, We are looking to select a low voltage/Ethernet cabling company to take over our cable pulls, etc. Who do you use and … read more ›

5 Comments
11/17/17

Remote Vendor Access

Looking for best practices about how to allow remote vendor access inside of our network. We are wondering how other organizations are handling this. Looking … read more ›

1 Comments
11/22/17

Mobile Scanner Recommendations?

We are in the middle of evaluating a bunch of different mobile scanners using Windows CE, iOS, and Android. I am wondering if anyone has … read more ›

5 Comments
10/02/17

Testing Procedures for Web Applications

We are interested to know if anyone has a procedure for testing browser and OS compatibility with internally developed Web Applications. How often do you … read more ›

2 Comments
11/28/17

Experience with Deltek Vision for Professional Services?

Curious if anyone had experience with Deltek's Vision accounting software for professional services firm, or one of Sage's products? We are a smaller professional services … read more ›

2 Comments
12/05/17

Data center colocation consultant needed

Can anyone recommend a (Northeastern Florida) consulting company to help migrate our data center to a colocation site? … read more ›

2 Comments
10/18/17

DocXellent document control system

Does anyone have experience working with DocXellent or using their ENSUR document control system? … read more ›

2 Comments
11/27/17

Windows 10 Camera App

We have recently made the jump from windows 7 to windows 10 - we are now mostly 10 and are in the process of migrating … read more ›

3 Comments
11/09/17

Business Continuity Crisis Team and Cyber Incident Response Team Organization Charts

We are looking for examples of organization charts (including Team Roles & Responsibilities but no employee names) specific to Business Continuity Crisis Team, Cyber Incident … read more ›

1 Comments
10/02/17

Implementing a Customer Preference Management Center

We are looking into creating a Preference Management Center to allow our customer base to inform us of their communication preferences. This could include sending … read more ›

1 Comments
11/16/17

Requirements Life Cycle Management Practices and Tools

The Business Analyst practice at my company would like to implement Requirements Life Cycle Management to organize requirements, make them easy to find and update … read more ›

1 Comments
11/30/17

Defense Industry: DFARS, NIST 800-171

We would be interested in talking with other members that are dealing with the year-end NIST 800-171 requirement to continue being part of the defense … read more ›

2 Comments
11/14/17

Storage Solution for Editing Video

I am wondering what other companies are using to store and edit large video files. Today we have a single employee that stores and edits … read more ›

4 Comments
11/29/17

Any experience in Implementing IBM OMS(Sterling Order management)

We are a retail company and in the initial stages of implementing IBM OMS. Looking to here experiences from others and any best practice documents. … read more ›

0 Comments
11/29/17

C# Programming Guidelines and Standards

We are looking for documentation on the process to follow for setting up programming guidelines and standards in C#. … read more ›

0 Comments
11/28/17

Email Signatures - Xink Brand

Has anyone used Xink Brand for Email Signature Management? … read more ›

2 Comments
09/20/17

Forms and workflow

We are considering changing our electronic forms/workflow solution. At the moment we are using Intapp. While it works great it requires someone from IT to … read more ›

2 Comments
11/22/17

SMB with Windows 10

We are having issues having windows 10 PCs map a drive to an AIX server using SAMBA. Our SAMBA server is running version 3.5.1 We … read more ›

0 Comments
11/16/17

Cash Management/Positionig systems - vendor feedback - GT Treasury, Kyriba, others?

Does anyone have experience with Cash Management/Positioning vendors and systems? We've had some contact with GT Treasury and Kyriba. Any feedback on these vendors or … read more ›

1 Comments
11/01/17

Badge Building Access Policy

I’m looking for a policy to allow highway patrolmen access to our buildings via security badges. Does anyone have a badge building access policy that … read more ›

3 Comments
11/06/17

Learning Management System Options

We are currently using Cornerstone as our Learning Management System (LMS) provider and are looking to move to a model where each employee is covered … read more ›

5 Comments
11/08/17

Unicorn Human Resources Software

Is anyone using Unicorn HRO for their human resources software? Our company is considering purchasing it, and I am interested in any information on “gotchas”, … read more ›

1 Comments
11/01/17

Sharepoint Developer

We are planning on porting our DNN based Intranet to SharePoint Online. Does any one have a recommendation on a reputable SharePoint development company? … read more ›

6 Comments
09/13/17

Moving Oracle from a Power 8 frame to VMWare.

We are currently looking at the possibility of moving our Oracle workload off a 17 core Power 8 machine. We currently pay for 22 oracle … read more ›

1 Comments
11/03/17

Bitdefender for Endpoint Security

Is anyone using Bitdefender endpoint security? We are testing and considering switching to their service. We would be especially interested in anyone’s experience in Bitdefender’s … read more ›

1 Comments
11/08/17

Cloud Contract Pricing Template

We are in the process of writing an RFP for the procurement of a cloud-only AP solution. Does anyone have a template or general guide … read more ›

0 Comments
09/13/17

One-Slide IT Dashboard

We are a retail company. Our IT leadership has a need to create a weekly/bi-weekly "One slide" IT dashboard update out to the leadership from … read more ›

1 Comments
10/26/17

How do you determine the size of your IT staff?

We are working on right sizing our IT head count. Our company has been in a constant state of growth for several years and our … read more ›

3 Comments
09/01/17

OneDrive Data Access

Does anyone have experience connecting virtualized desktops to their data on a separate cloud? How is security access managed/implemented in OneDrive? We are not looking … read more ›

1 Comments
08/01/17

Cisco Clock Signal Component Recall

We have several Cisco devices that are affected by the Clock Signal Component issue (http://www.cisco.com/c/en/us/support/web/clock-signal.html). Some of these devices are in service and some are … read more ›

5 Comments
10/16/17

Voicemail to Text Applications

Looking for recommendations on software which converts voicemail to text. Cisco Speechview is one option, but I would like a few alternate vendors to look … read more ›

3 Comments
11/01/17

Documentation for Closing Down or Moving a Facility

Looking for documentation (best practices, check lists, processes and procedures for closing down a facility and also for moving a facility. … read more ›

0 Comments
10/31/17

Dynamics 365 working with functionality in Public Preview

With the recent July 2017 update (that actually came out in October, aka version 9) several pieces of functionality that previously worked like Mobile Offline … read more ›

0 Comments
10/18/17

Anyone have experience working with Arctic Wolf?

We had them out for a presentation recently and are considering some of their services. Just curious if anyone out there has worked with them … read more ›

1 Comments
10/25/17

How to fix October 10 update causing 'Inaccessible Boot Device' error in Windows 10

The windows 10 update released by Microsoft on October 10, 2017 is causing some Windows 10 computer to crash giving a blue screen with “Inaccessible … read more ›

0 Comments
08/24/17

JIRA ServiceDesk

We are looking at possibly moving to JIRA ServiceDesk. I would like to connect with anyone that has implemented this in the past 3 years. … read more ›

2 Comments
09/15/17

Questions regarding backup of O365 Exchange Online

Who is backing up data in Office 365 Exchange Online? What third-party solution would you recommend? What were reasons for adoption and use? Is encryption … read more ›

3 Comments
10/24/17

Issues with Adobe Reader X and XI and MCN Policy Manager

We are having issues with Adobe reader X and XI and MCN policy manager. Things go great for anywhere from 1 day to a month, … read more ›

0 Comments
10/23/17

ISO Expert Facilitator with Knowledge of IT Strategic Planning

Does anyone know of an expert facilitator to facilitate senior managers in developing an IT strategic plan? We don't need for someone to create a … read more ›

0 Comments
10/13/17

What is your PDF reader of choice?

With Adobe Reader 11 support ending this Sunday, what is your organization's default .PDF reader? Is it the same for Win7 and Win10? Does it … read more ›

3 Comments
10/02/17

Windows 10 Update Locations

We are running into an issue where our Windows 10 PCs are getting Windows Updates that we have excluded from our WSUS server. I understand … read more ›

2 Comments
10/18/17

Home Users, Home Offices

Looking for procedures and documents used to setup home users. Such as checklists of what they will need. Documents that employee signs for received and … read more ›

1 Comments
09/29/17

Cloud based phone service

Has anyone experience with Windstream's Ucaas system run by Mitel? Also, has anyone used cloud based call center technology over an MPLS connection? What were … read more ›

2 Comments
09/26/17

Supplemental Microsoft Offices 365 Backups

Our company has about 1400-1500 employees all with O365 accounts, OneDrive, and a dozen or so Sharepoint sites. We are ending a trial on a … read more ›

4 Comments
10/04/17

Adobe Acrobat redacting tool

Does anyone know if there is a third party redacting tool for Adobe Acrobat? Acrobat Pro has it natively. We do not want to invest … read more ›

2 Comments
09/26/17

Active Directory and DMZ security

We are redesigning our AD environment. Microsoft is telling recommends for security reasons that we need a separate domain for the DMZ, and would prefer … read more ›

4 Comments
10/09/17

Managing Devices and Software in an environment with O365 and Windows 10

I want to start a conversation in regards to managing, securing and regularly updating devices and software in an environment where users are working from … read more ›

1 Comments
09/14/17

Looking for Cyber Physical Intrusion Testing Providers - EU, APAC, & Latin America

My firm performs blind physical intrusion tests at our manufacturing locations 4 times per year. Have a need for local service providers who do such … read more ›

1 Comments
08/02/17

Contact Center Software

Is anyone else using the Cisco Contact Center software? If so, what has your experience been and who did you use as a partner? And … read more ›

2 Comments
09/28/17

Mac repair vendor near NYC area

Would like a recommendation for a Mac repair vendor in NYC area. My issues are typically hardware related so pick up and drop off would … read more ›

0 Comments
09/15/17

Smart Deploy Imaging Software

Anyone using Smart Deploy as an OS imaging tool? Any feedback? … read more ›

2 Comments
09/13/17

Downtime Reporting: Planned vs. Unplanned

I was hoping to see if anyone has suggestions for how we might be able to report on planned vs unplanned downtime for business critical … read more ›

4 Comments
08/17/17

BYOD: Managing the transition

As we get closer to implementing our BYOD, we are wondering what other companies have done to handle the transition. Specifically - What did you … read more ›

4 Comments
09/07/17

Camera DVR

We are currently using a Hikvision DVR along with a variety of Bosch and Hikvision cameras for our building security. I am looking to replace … read more ›

5 Comments
08/25/17

Citrix XenDesktop versus VMWare Horizon

We are looking at deploying a new VDI environment for approximately 140 users. If anyone has an opinion one way or another on Citrix XenDesktop … read more ›

5 Comments
09/05/17

MS Dynamics 365 Cloud Integration

We are looking to build an integration between MS Dynamics 365 Cloud and our internal systems. Any recommendations for SSIS 3rd party adapters for MS … read more ›

1 Comments
09/08/17

Office 365 File Sharing

Will moving to Office 365 allow me to no longer have a file share/file server in the office network? … read more ›

3 Comments
09/11/17

IT Staffing Roles and Levels

We are looking to provide our helpdesk and infrastructure team members with a more defined career path. Our current titles and levels are fairly flat. … read more ›

0 Comments
08/21/17

12 hour shift vs. 8 hour shift schedule in a true 24x7 support organisation

We have teams in Russia working 2 12 hour shifts to provide coverage 24 hours a day and teams in India working 3 8 hour … read more ›

2 Comments
08/23/17

Apple Business Device Enrollment Program

Is anyone using Apple Device Enrollment Program? If so how is it used with your MDM? … read more ›

4 Comments
08/21/17

Compressed work schedule for salary exempt employees

Is anyone offering compressed or alternative work schedules to their IT staff? We have seen an increase in asks for compressed work weeks from our … read more ›

5 Comments
08/30/17

Establishing BI standards and procedures

We recently purchased Tableau and are working on our implementation. We have our Tableau Server up and live but need to formulate a plan for … read more ›

0 Comments
08/30/17

Contract Closeout Process

Does anyone have a process documented for contract closeout that they would be willing to share? This would include (but not limited to) steps such … read more ›

0 Comments
07/10/17

Looking for Organizations Who have entered into revenue sharing agreements for IP and Applicaitons devloped on SalesForce Platform

My organization is exploring an offer via an SI to license IP that we own via a custom development on the SalesForce platform. The SI … read more ›

1 Comments
08/11/17

Citrix Licensing Costs

We're trying to find out what others are paying for Citrix licenses. Are they perpetual licenses or subscription model. Any help appreciated. Pat Ryan Information … read more ›

2 Comments
08/18/17

How do you determine what devices to purchase?

We are looking at creating a new Decision matrix to compare new devices against as we evaluate new hardware. Does anyone have anything they can … read more ›

1 Comments
07/27/17

Windows 10 v1703 issues

Anyone having issues deploying in place upgrades from Windows 7 to Windows 10 v1703? Or is it easier to deploy a new clean image on … read more ›

3 Comments
08/16/17

Building security video in the cloud

Anyone have experience with uploading their building security in the could vs onsite? Any drawbacks? Any changes/upgrades needed in bandwidth? … read more ›

1 Comments
08/16/17

Programming Standards Written in RPG

Looking for examples of programming standards using RPG (Report Program Generator) Also looking for examples of standards concerning the install of new or changed software … read more ›

1 Comments
08/10/17

Windows 10/Office 2016 side by side comparison

Working on a presentation to end users over high-level differences between Windows 7 and Windows 10 and then Office 2010 and Office 2016. I will … read more ›

4 Comments
08/04/17

Adobe Enterprise License (ETLA) Experience

We're considering negotiating an enterprise license with Adobe; I'm wondering if there's anyone out there who has recently done the same and wouldn't mind sharing … read more ›

3 Comments
06/14/17

Invoice Scanning and Processing

Does anyone have experience in writing requirements, sourcing and implementing an invoice scanning and processing system? The P2P marketplace seems to trend to offering entire … read more ›

5 Comments
08/03/17

Anti-virus or malware protection for iPads

What are other members using to protect company owned iPads? … read more ›

2 Comments
07/21/17

Office 365 Admins That Have Implemented Multi-Factor Authentication, How is it?

We are pilot testing O365 MFA (free version, not paid) within our IT group and I'm looking for any issues or "gotchas" that you have … read more ›

2 Comments
08/07/17

Chatbot intelligence built-in to ServiceNow or Remedy

We are looking to replace our Service Manager implementation in the coming year with either ServiceNow or Remedy Help Desk. As part of our migration, … read more ›

0 Comments
07/14/17

Outsourcing application development

I am looking for some feedback regarding experiences using outsourced development companies, whether in the US or not. Thanks … read more ›

4 Comments
08/02/17

Automate the windows 10 In-Place Upgrades from the Command Line

Automate the windows 10 In-Place Upgrades from the Command Line 1. The first step is to copy all the windows 10 setup files into one … read more ›

0 Comments
07/07/17

Company SSL decryption policy

Looking for help with a Company SSL decryption policy template. Thanks, Don … read more ›

1 Comments
07/26/17

Legacy PC Migrations

We have some legacy shop floor systems (DOS 6.22, Win 95, Win 98, etc.) that are not very easily migrated to current operating systems. Are … read more ›

6 Comments
07/27/17

CA Service Management

Has anyone implemented CA Service Management as their incident/inventory management solution? We want to move to a new application, we are currently using Track-It! and … read more ›

0 Comments
07/07/17

Windows Updates Group Policy Settings for Windows 7 and 10

In a Windows 7 and Windows 10 environment, what are the Windows Updates Group Policy settings needed to ensure that updates are applied within a … read more ›

1 Comments
07/26/17

Single Enterprise Contact List

Have other organizations created an Enterprise Contact List, or Universal Contact List as a central storage for contact information for corporations, employees etc.? We are … read more ›

1 Comments
07/26/17

Baseline Current ERP against market products

Has anyone engaged a vendor or has performed a baselining process in the industry to compare their current ERP with other solutions in the marketplace? … read more ›

0 Comments
07/11/17

CISSP Training

I'm going to be working toward obtaining my CISSP certification. ISC2 offers training. SANS offers training as well. Has anyone taken either program? Did they … read more ›

5 Comments
07/18/17

Windows 10 - Default Apps

Our goal: Set the Default Apps so that Adobe Reader is the Default PDF Reader and IE11 is the Default Browser. Users can change this … read more ›

4 Comments
07/21/17

CUPS on Linux with JDEdwards

We would like to know if anyone is using CUPS on Linux with JDEdwards. We have a few issues with this and would like to … read more ›

0 Comments
07/19/17

ServiceNow Archiving & Retention Practices

Has anyone created archival rules and best practices for Service Now modules? Also, has anyone been faced with or considered retention policies within the solution? … read more ›

0 Comments
07/12/17

802.1x Network Controls Implementation.

Greetings, We are set to begin down the path of using 802.1x, having just implemented Cisco ISE in our environment. We are facing some questions … read more ›

1 Comments
07/06/17

Process for creating a Statement of Work (SoW) via an RFP

What's the best way to go about this, considering that often the purchasing or end-user department is not in a position to write a detailed … read more ›

4 Comments
07/03/17

Board vs Halo BI platforms

We want to implement a BI platform that is also a robust budgeting and forecasting system. We found to SaaS products: Board and Halo to … read more ›

1 Comments
06/27/17

ManageEngine Password Reset tool Evaluation

We have been evaluating the tool and run thru User Testing (UAT).Some of the feedback was less than appreciative of the "captcha" and user interface. … read more ›

1 Comments
06/28/17

Integration of Enterprise Service Bus

We are implementing ESB into an existing Service Oriented Architecture (SOA) and Extract Transform Load (ETL) architecture. What patterns would you suggest to start with? … read more ›

1 Comments
06/19/17

Multi-Factor for Office 365 - 3rd party options

Does anyone have any tips for a Multi-Factor for Office 365 outside of the multi-factor that Microsoft offers? We have been asked to find a … read more ›

7 Comments
07/11/17

Release and Deployment RACI Matrix

Hello, Does anyone have the RACI matrix that goes well for the task/ activities required for Release and Deployment Management. I am surely missing few … read more ›

0 Comments
07/05/17

Benefit Enrollment Systems

We are considering changing our web based benefit enrollment provider to a new vendor. Does anyone have any suggestions? Ideally, we want to work with … read more ›

3 Comments
05/10/17

Looking forTemplate for RFI/RFQ for Grant Proposals

Am in search for a Template for an RFI/RFQ that would be useful in the healthcare space for Grant Proposals. Thank you for direction or … read more ›

1 Comments
07/10/17

Navisite

We are moving to Office 365 and a company called Navisite that is owned by Time Warner (Spectrum) has approached us with their offering. Managed … read more ›

0 Comments
06/29/17

Microsoft LAPS

What are the pros and cons of implementing LAPS. Are there any big problems to be aware of? … read more ›

1 Comments
06/27/17

Setting Ranges Using the SIG

As part of the annual vendor review we are planning on increasing the use of the full SIG. Using the tool provided we are looking … read more ›

0 Comments
06/21/17

Windows 10 Easy Transfer

We had been using the Easy Transfer Wizard in Windows 7 to migrate user profiles et al to new computers. With new machines shipping with … read more ›

1 Comments
06/20/17

Project/Client Records Closout Checklist

Does anyone have a template or an example for a checklist that their end users use to do a Project Records Closeout or Client records … read more ›

0 Comments
06/14/17

Commercial MSSP Certification?

Hi there, I come from the world of the U.S. Depart of Defense (DoD) and this is my first foray into the commercial world. When … read more ›

2 Comments
06/12/17

security controls for Microsoft One Drive for Business, SharePoint, and Skype

I am looking for security policy/standard/configuration documents to implement security controls for Microsoft One Drive for Business, SharePoint, and Skype. … read more ›

0 Comments
05/15/17

SalesForce Communities Implementation and Support

I am interested in SalesForce Communities experiences, including any implementation best practices or lessons learned, and how you support your Communities (e.g. dedicated staff or … read more ›

1 Comments
05/08/17

Project Manager Job Description

Does anyone have a general job description of a Project Manager? … read more ›

0 Comments
04/27/17

C:\Users\Public Deleted

Anyone knows of a way to restore or re-install the Public User folder on a Win7 machine that doesn't have any restoration points? also trying … read more ›

0 Comments
12/11/17

Corporate Performance Management Tools

Has your organization implemented Corporate Performance Management tools that support budgeting, forecasting and reporting? … read more ›

3 Comments
Closed Topic
12/12/17

Cloud Based Content Management Solution

A member asks: Has anyone found a cloud-based content management solution that integrates with G Suite and Google Drive? … read more ›

1 Comments
Closed Topic
12/08/17

Hosting Large Teleconferences Cost Effectively

We need to host large “townhalls” – inviting 600 or so people to large teleconferences. Our current service does not have this capability/capacity out of … read more ›

2 Comments
Closed Topic
12/04/17

On-line Backup Solutions for Mid-Sized (60 Server Range) Company

A member is just starting to look into on-line backup solutions. They are asking what other mid-size (60 server range) companies are using. They would … read more ›

3 Comments
Closed Topic
12/04/17

Microsoft BitLocker to Manage Laptops

Is anyone using BitLocker to manage their laptops? We have a large fleet of laptops, and we need to secure them, encrypt hard-drives, etc. We … read more ›

1 Comments
Closed Topic
12/01/17

Video Streaming Vendor Recommendations

Member looking for vendors that provide Video Streaming Solutions and Services. Must provide both 24/7 live streaming and archive capabilities. … read more ›

5 Comments
Closed Topic
12/01/17

Requirement for multi-factor authentication for PCI DSS compliance

I am looking for information anyone can share (other than reading LONG regulation specs) about the January 2018 requirement for multi-factor authentication for Payment Card … read more ›

2 Comments
Closed Topic
11/30/17

Help Desk Rotation scheduling

A member is interested in hearing how other similar organizations are scheduling their in-house help desk on-call rotation. Here are their specifics: • US-Based • … read more ›

4 Comments
Closed Topic
11/30/17

Best Practices for Building Access Security & Control

A member is seeking best practices for building access security and control. They are implementing an upgrade to their door access control system … read more ›

1 Comments
Closed Topic
11/30/17

Seeking a policy for Secure File Transfer Protocol (SFTP)

A member is seeking a policy on Secure File Transfer Protocol (SFTP). Specifically, how long data resides on site before being removed. … read more ›

2 Comments
Closed Topic
11/27/17

Hyper-converged vs. traditional infrastructure

A member will be moving out of their existing on premise datacenter at the corporate office and moving the virtual server infrastructure to a colo … read more ›

3 Comments
Closed Topic
12/05/17

Browser Suggestions for Windows 10

Member is moving forward with upgrading to Windows 10. Inquiring what other members are doing with the browser. If members are keeping EDGE as the … read more ›

7 Comments
Closed Topic
12/05/17

Office 2016 Volume Key Issues

Member has Office 2016 standard with volume keys. One user out of 26 in the office who has the same setup has the issue of … read more ›

1 Comments
Closed Topic
11/28/17

Email Signature Images Impact

My organization is currently in the process of determining whether or not to include images (such as a logo and social media icons) in our … read more ›

3 Comments
Closed Topic
11/27/17

Windows Defender

Are others using Microsoft Windows Defender instead of a 3rd-party reseller for endpoint AV? Are organizations as large or larger than us (7K associates) using … read more ›

8 Comments
Closed Topic
11/27/17

Data transfer from one SAN to a new SAN

I’m preparing for a lease refresh of one of our SAN. The old SAN is an Dell Equalogic PS4100, the new SAN will be a … read more ›

2 Comments
Closed Topic
11/22/17

Office 365 Test Documentation

I would appreciate if you can reach out to the membership if anyone will be able to help out in the following: What the industry … read more ›

1 Comments
Closed Topic
11/22/17

Cisco Umbrella Email Security Solution

We are considering a proof of concept with Cisco and their Umbrella email security solution (formerly called Cisco OpenDNS). Has anyone implemented this system? Any … read more ›

10 Comments
Closed Topic
11/21/17

ERP Scoping/Requirements

We are undertaking an ERP project and looking at Oracle as a solution, however, I am looking to find an organization that is willing to … read more ›

1 Comments
Closed Topic
11/20/17

Workstation/Server Support Best Practices

A member is looking for feedback from others on the following questions: 1) Workstation Support: What is industry best practices related to number of Workstation … read more ›

1 Comments
Closed Topic
11/20/17

Recommendations for Off-Site Storage other than Iron Mountain

Can anyone share recommendations for off-site storage other than Iron Mountain? … read more ›

3 Comments
Closed Topic
11/20/17

Strategy used to segment your networks

A member is asking to hear what strategies others are using to segment their networks (zero trus, mapping user to app, etc). … read more ›

1 Comments
Closed Topic
11/20/17

Vulnerability & Patch Management

A member is asking what are others doing to automate vulnerability scans and the resulting patch management of critical/high CVEs. Also, when a system is … read more ›

5 Comments
Closed Topic
11/27/17

Networking on Asset Management Conversion

Looking to network with members who have converted their asset management over to Jakarta along with corresponding their base asset with configuration item’s to where … read more ›

1 Comments
Closed Topic
11/28/17

Operations and Infrastructure Work Intake

Can anyone share their work intake process/model/tools for Operations/Infrastructure areas? We specifically have Telecom, Collaboration (Office products, mobile, etc.), Network, Identity and Access Management, Data … read more ›

2 Comments
Closed Topic
11/27/17

Rimini Street Support for Oracle Databases

Looking for organizations who have experience with Rimini Street support for their Oracle databases. … read more ›

3 Comments
Closed Topic
11/22/17

Searching for Problem Tracking/Provisioning Software Recommendations

We currently use HEAT as our help desk trouble ticket system and we are looking for a problem tracking/provisioning software. Seeking member input on vendor … read more ›

3 Comments
Closed Topic
11/20/17

Seeking Process for Oracle Patching

Member recently have begun a patching cycle for Oracle and is looking for processes or procedures other members use for patching Oracle and other databases. … read more ›

3 Comments
Closed Topic
11/20/17

Looking for members using InContact as a SAAS solution

We are currently in the process of seeking out new options for our 40 person call center. One of the options we are looking at … read more ›

1 Comments
Closed Topic
11/17/17

Multi-Factor Authentication for Vendor Remote Access

We have been having multiple internal conversations about MFA and vendor access. Is there anyone that is handling an MFA solution for vendors to provide … read more ›

2 Comments
Closed Topic
11/16/17

ERP Systems Comparison

Does anyone have any information that compares the strengths/weaknesses of ERP systems? It would be ideal if this were oriented toward the needs of the … read more ›

4 Comments
Closed Topic
11/16/17

Username Formats and Standards

We are looking at possibly renaming our username standards (i.e. How you login to computers etc.) Trying to gather information around whether to keep usernames … read more ›

2 Comments
Closed Topic
11/16/17

Windows 10/Office 365 training programs

We are rolling out new Windows 10 PCs to 25% of our staff…around 300 people. We would like to know if there has been some … read more ›

3 Comments
Closed Topic
11/15/17

Key Reinstallation Attack (KRACK) WiFi Security Message

Member is working on trying to get the KRACK (Key Reinstallation Attack) message out to all their end-users. Has anyone else done this and willing … read more ›

1 Comments
Closed Topic
11/15/17

ManageEngine Desktop Central

Looking for assistance with ManageEngine Desktop Central software deployment, inventory, etc. Any information or feedback would be greatly appreciated. … read more ›

2 Comments
Closed Topic
11/14/17

ITIL Runbook Example for Cloud Based Applications

In search of members who may have an ITIL Runbook Example for Cloud Based Applications. … read more ›

1 Comments
Closed Topic
11/14/17

Converting Crystal Reports to SQL Server Reporting Services

We were curious to see if there are any members that have gone through the process of converting Crystal Reports to SQL Server Reporting Services, … read more ›

1 Comments
Closed Topic
11/13/17

Retention Policies in Exchange

I am looking for some knowledge on implementing Retention Policies in an Exchange 2010 environment. We would like to have the same retention policy (delete … read more ›

1 Comments
Closed Topic
11/13/17

Tableau for Business Intelligence (BI) tool implementation checklist

Member is looking for major milestones/steps/checklists to implement Tableau as their BI tool correctly so the support and maintenance is easy. … read more ›

2 Comments
Closed Topic
11/10/17

Web Browser Standards

I’m looking for a standards document that highlights Organization Web Browser standards. Looking at something like this Our standard web browsers our company support is … read more ›

2 Comments
Closed Topic
11/10/17

Software-defined WAN (SD-WAN) services provider

A member is seeking recommendations for vendors who can: • Be a Single PoC for broadband provisioning, monitoring and invoicing - globally (CALA, North America, … read more ›

2 Comments
Closed Topic
11/10/17

Firmware Updates on LAN Switches

I’m looking for a tool or spreadsheet or method for performing scheduled firmware updates on LAN switches (Cisco). How are updates evaluated? How often are … read more ›

1 Comments
Closed Topic
11/10/17

Incident Categorization

We are in process of defining incident categorization. Is there a document available that tells about how other organizations are categorizing incidents? I am looking … read more ›

3 Comments
Closed Topic
11/09/17

Is anyone using Carbon Black for their endpoint security solution?

A member is seeking feedback from others that are using Carbon Black as their endpoint security solution. … read more ›

6 Comments
Closed Topic
11/09/17

Office 365 Backup

I’d like to know how members are backing up their O356 services: • Backup to which vendor and how? • Relying on Microsoft replication and … read more ›

3 Comments
Closed Topic
11/07/17

Solution For Locations With No Power

Looking for a solution for locations that do not have access to power. I have a location where there is no power but I need … read more ›

4 Comments
Closed Topic
11/06/17

Members Using Unitrends For Their Backup Solution

Requesting to network with a Member who uses Unitrends for their backup solution and also uses Unitrends Forever Backup cloud solution or AWS to store … read more ›

1 Comments
Closed Topic
11/03/17

Promotion Justification

Does anyone have any forms or documents for review/promotion justification? How to justify why you want to promote an employee. … read more ›

1 Comments
Closed Topic
11/02/17

Text Messaging Retrieval Tool

Can anyone recommend a good tool to capture/extract text messages, including images from smartphones? … read more ›

1 Comments
Closed Topic
11/02/17

Information on Microsoft System Center Service Manager (SCSM)

Does anyone currently use Microsoft System Center Service Manager (SCSM)? I’d like to talk with someone who has implemented the solution to see how they … read more ›

3 Comments
Closed Topic
10/30/17

Enabling the TPM Chip

A member would like assistance on enabling the TPM (Trusted Platform Module) Chip in the BIOS (Basic Input Output System) on multiple computers through SCCM … read more ›

4 Comments
Closed Topic
10/30/17

IT Department Communication

I’m looking for ideas on how to improve communication internal to the IT department. With the different roles and responsibilities each team member has, not … read more ›

3 Comments
Closed Topic
10/30/17

Looking for Recommendations on Rugged Barcode Scanners

I am looking for recommendations on rugged barcode scanners that will be used with our warehouse management system. Any suggestions would be great. … read more ›

5 Comments
Closed Topic
10/26/17

Looking for Policy and Procedure Related to USB Port Usage

We want to structure who is allowed to use the hospital's USB ports and when as part of our cyber security strategy to ensure no … read more ›

2 Comments
Closed Topic
10/25/17

Microsoft BitLocker with Microsoft System Center Configuration Manager (SCCM)

Is anyone currently using Microsoft BitLocker to encrypt your machines, and if so, do you manage that with Microsoft System Center Configuration Manager? We are … read more ›

3 Comments
Closed Topic
10/25/17

Guest WiFi Acceptable Use Document

A member is in search of a Guest WiFi Acceptable Use document. … read more ›

1 Comments
Closed Topic
10/25/17

Texting Aggregator Services

Looking for vendor recommendations and different ways external customers have (or have not) used and engaged in the process of 2-way texting with or without … read more ›

1 Comments
Closed Topic
10/23/17

Vendor Recommendations for Converting PDF's to Online Accessible Versions

I'm working on a project that involves posting 50-100 page PDFs online. Because our organization is committed to accessibility, we need those PDFs to be … read more ›

3 Comments
Closed Topic
11/16/17

Industry Standards for Page Load Times for the End-User

A member is looking for information on industry standards of page load times for end-users and is looking for the following information: 1. What of … read more ›

2 Comments
Closed Topic
11/14/17

Technical and Contractual Requirements for 3rd Party Entities

How are other Member organizations handling highly sensitive personal information that is hosted or shared with 3rd party entities? A member is developing specific technical … read more ›

3 Comments
Closed Topic
11/06/17

Can Anyone Share Their Backup Policy?

A member is searching for a backup policy. Does anyone have one that they can share? … read more ›

1 Comments
Closed Topic
11/07/17

Hosted VoIP System - Anyone using one system? Hybrid?

A member is looking at moving to one system for hosted VoIP. They are asking if anyone is using one system or Hybrid. … read more ›

1 Comments
Closed Topic
10/31/17

Need Assistance deploying Revit 2018

I am looking for assistance with an issue I am having with SCCM 2012 R2. This issue is specifically related to deploying Revit 2018 (Autodesk … read more ›

1 Comments
Closed Topic
10/24/17

Mobile Phone/BYOD benchmark questions

We are trying to figure out the best path forward for mobile phones at our organization. I’m interested in gathering benchmark information from other members. … read more ›

5 Comments
Closed Topic
11/07/17

EDI Specialist and/or Order Flow Analyst/Specialist Job Descriptions

A member is looking for examples of EDI Specialist and/or Order Flow Analyst/Specialist Job Descriptions. … read more ›

2 Comments
Closed Topic
11/07/17

Office 365 Backup in the Cloud

A member is interested in Office 365 Backup in the cloud. They have looked at the below companies, but would like to know who has … read more ›

3 Comments
Closed Topic
11/10/17

Accounts Payable / Invoice Automation Solution

Has anyone deployed an Accounts Payable / Invoice Automation solution? A member is looking at document scanning, OCR of PDFs / scanned documents, approval / … read more ›

2 Comments
Closed Topic
11/03/17

Virtual Studio Team Services (TFS) Implementation Checklist

Member is looking for documents such as checklists/steps/major milestones for a Virtual Studio Team Services (VSTS)Team Foundation Server (TFS) Implementation project. … read more ›

1 Comments
Closed Topic
10/31/17

Network Assessment RFQ

Member requesting feedback or networking opportunities relating to Network/IT Assessments. 1. Have you done a network / IT assessment and to what level of detail? … read more ›

2 Comments
Closed Topic
11/01/17

Third Party Hardware Warranty Extension Vendor Recommendations / Reviews

Looking for recommendations for third party hardware warranty extensions for parts / repair / support on a device that is EOL (End of Life) very … read more ›

3 Comments
Closed Topic
11/01/17

F5 Appliance alternatives

We want to see what other companies have deployed to replace their F5 appliances. F5 is very expensive in terms of annual maintenance. We wanted … read more ›

2 Comments
Closed Topic
10/25/17

Salesforce Training

What training is given by Corporations for Salesforce Administrators of new implementations? (ex: SalesForce training courses / Premier+ online courses / Trailblazer / learn as … read more ›

1 Comments
Closed Topic
10/31/17

Cybersecurity Incident Response

Does anyone have a Cybersecurity incident response process or plan they can share? … read more ›

2 Comments
Closed Topic
10/30/17

SOX Internal Controls and Processes

Our organization is looking for SOX documentation regarding backups. We are looking to review what other companies have done as this will help us to … read more ›

2 Comments
Closed Topic
08/29/17

Skills/Competencies for IT Job Families and Employee Training/Development Paths

Has anyone defined skills/competencies for IT job families along with employee training & development paths? We’d like to break out skills/competencies by collective vs. individual … read more ›

2 Comments
Closed Topic
08/30/17

Active Directory Tools

What tools is your organization using for Active Directory? How was your implementation process? What do you know now that you didn't before? … read more ›

3 Comments
Closed Topic
08/08/17

AlienVault

Looking for some feedback from others related to AlienVault. My infosec team is looking to start doing SIEM type work. Any opinions or advice would … read more ›

2 Comments
Closed Topic
05/04/17

Address Verification Software and Implementation

We have been using address validation software in batch for years to apply standards and receive postage discounts on mailing. We are implementing address verification … read more ›

2 Comments
Closed Topic
05/10/17

2013 Crystal Server to Access database connection

I am having a hard time getting a 2013 Crystal Report to connect to a 2010 Access database from the CMC. Keep getting "The database … read more ›

1 Comments
Closed Topic
05/09/17

Audit of Voice & Data communications

Has anyone every used a company that will do an audit of all voice & data circuits owned by your company? … read more ›

3 Comments
Closed Topic
05/03/17

Exchange Online Migration Times/Performance

We're preparing to migrate from our on-premise Exchange 2007 server to Exchange Online. We've been doing some testing to become familiar with the migration process … read more ›

2 Comments
Closed Topic
04/17/17

Skype Conferencing and PTSN from o365 - How are you supporting it?

As my company considers a migration to conferencing services, PTSN, and MDM with Microsoft 0365/InTune, my telecom team is working to understand how our technology … read more ›

1 Comments
Closed Topic
03/29/17

Service Testing – Tools and technologies used

Would like to hear from members on what are the tools and techniques that they are using to do service testing. … read more ›

3 Comments
Closed Topic
03/29/17

Continuous Integration / Continuous Development with Jenkins

Currently we use Jenkins for our continuous integration and would like to hear from members on their experiences on this topic and would love to … read more ›

3 Comments
Closed Topic
03/29/17

Automated Web UI Testing

Currently we are trying to Automate our UI testing with Selenium. Please share your experiences in this area. … read more ›

1 Comments
Closed Topic
03/29/17

Devops Journey

Looking for feedback from members on moving from traditional AppDev/Operations to DevOPS. … read more ›

2 Comments
Closed Topic
06/01/17

Request for Change Process

Hello - were looking to establish a request for change (RFC) process that would be in addition to our change process. We currently use Service … read more ›

2 Comments
Closed Topic
03/13/17

Test Case Management Tools with JIRA integration.

I work in QA and currently looking for test case management tools for our extensive regression library full of excel spreadsheets. We use JIRA and … read more ›

2 Comments
Closed Topic
08/01/16

Project management software experience

Our PMO will be making a decision in the near future about the software that we use for project management. We're interested in your observations … read more ›

8 Comments
Closed Topic
04/28/16

NOREX Select IT Project Management Workshop - Tooling

Continuation of the discussion around tooling used to facilitate project, program and portfolio management. … read more ›

3 Comments
Closed Topic
09/28/16

Enterprise Network Uptime/Availability

Greetings, We are looking for some feedback on benchmark numbers around network uptime/availability for enterprise WAN services. To provide some context, we are a public, … read more ›

3 Comments
Closed Topic
06/10/17

AHRQ Patient Safety Culture Survey

I am looking for members who have done the AHRQ Hospital and Clinics Survey. I would like to exchange ideas on how you have managed … read more ›

3 Comments
Closed Topic
06/08/17

Instant Messaging message retention

Does anyone have a requirement for IM retention and if so what product do you use? Is anyone familiar with Donoma StoneScribe? … read more ›

5 Comments
Closed Topic
06/06/17

Cloud Security - Containers and Linux Kernel

What new tools or approaches are organizations using to protect containers in the cloud. As well, have you implemented more in depth Linux kernel level … read more ›

1 Comments
Closed Topic
05/30/17

Cyber Security Risk Assessments through Managed Services

Does your organization use an outsourced 'managed service' model for performing cyber security risk assessments? If yes, I would like to know how that is … read more ›

1 Comments
Closed Topic
05/30/17

Two-Factor Auth and RSA Keys

We are considering implementing another level of authentication. Primary goal will be to have a more secure method for logging into computers and remote services … read more ›

6 Comments
Closed Topic
05/04/17

Sophos Endpoint Protection deployment

We are about to deploy Sophos Endpoint Protection to replace Microsoft Defender and Malwarebytes. Just wondering if any other members have done this with Sophos … read more ›

2 Comments
Closed Topic
04/28/17

Automated App Scanning for security

curious to know which solutions are being used by members doing automated application security scanning in your build process. Possibly IBM Appscan, Veracode or HP … read more ›

2 Comments
Closed Topic
04/20/17

SolarWinds and Watchgard Netflow

We own Solarwinds and WatchGuard firewall and AP's. I am wanting to find a way that can get the data from all my WatchGuard's and … read more ›

2 Comments
Closed Topic
03/24/17

Upgrade Active Directory from 2007 to 2013

What are the prerequisites for converting. what are the gotchas? I would like to discuss this on the phone with someone who has done it … read more ›

3 Comments
Closed Topic
01/30/17

Cisco IPS (FireSIght) Administration and Reporting

We are currently looking onto deploying a Cisco IPS hardware module into our ASA 5525 and I would like to know if anyone has experience … read more ›

1 Comments
Closed Topic
01/26/17

Looking to retain Cyber Security Forensics Firm

My company is in the global mid-market industrial manufacturing space. We are looking to retain 1-3 forensics firms if the event of a level 1 … read more ›

6 Comments
Closed Topic
01/18/17

Security Onion

Is anyone using Security Onion for monitoring security events on their network or endpoints? … read more ›

2 Comments
Closed Topic
01/16/17

Log Management with Splunk

We will be collecting logs from about 150 devices. The information collected will be on activities surrounding: privileged operations, authorized access, unauthorized access attempts, and … read more ›

2 Comments
Closed Topic
12/14/16

Cisco OpenDNS or similar tool

I am currently evaluating the Cisco OpenDNS offering. It provide DNS security for enterprise networks. Does anyone have any opinions on this or a similar … read more ›

6 Comments
Closed Topic
12/07/16

Anti virus protection on data base servers.

Are others installing anti virus protection on data base servers? If so, has this created any problems? Are there any lessons learned to share? … read more ›

4 Comments
Closed Topic
12/02/16

Data security audit best practice

We are seeking resources for best practices in conducting internal data security audits. Any suggestions are appreciated. … read more ›

2 Comments
Closed Topic
11/28/16

Barracuda SPAM

Question in regards to Barracuda and SPAM control: For those using Barracuda, what settings are you using for 'Inbound Settings' Anti-SPAM? For Cloudscan I currently … read more ›

3 Comments
Closed Topic
09/22/16

Ransomware Lessons Learned?

Hello All, I am interested in hearing from anyone who has been infected with Ransomware and any Lessons Learned / actions implemented to prevent future … read more ›

11 Comments
Closed Topic
09/21/16

Firewall research

What types of firewall's are people using ? Can you list any pros and cons ? Thank you! … read more ›

5 Comments
Closed Topic
09/07/16

PCI 3.2 Quality Assurance Manual

Hello everyone, I'm looking for a sample of a PCI 3.2 Quality Assurance Manual. Does anyone have one they can share? Thank you! … read more ›

1 Comments
Closed Topic
07/25/16

Next Gen Endpoint Protection

We are quickly looking to deploy next gen endpoint protection on our datacenter servers. Would like to get thoughts on what works for everyone. Heard … read more ›

2 Comments
Closed Topic
06/22/16

LogRhythm SIEM references

Hi, We're interested in talking with current LogRhythm customers about their experiences with LogRhythm SIEM and their support. I can share questions ahead of time … read more ›

2 Comments
Closed Topic
06/02/16

Direct Access and RSA 2 Factor

We are currently trying to implement Direct Access and RSA SecureID but we are finding that the two are not very user friendly. Is anyone … read more ›

2 Comments
Closed Topic
05/03/16

Spam Reporting User Process

We recently implemented Exchange Online Protection with Advanced Threat Protection. Currently we maintain about 6K mailboxes that mainly have a mix of Outlook 2013 and … read more ›

3 Comments
Closed Topic
04/29/16

Looking for SaaS Spam Filtering Solution

We have been using McAfee's spam filtering SaaS solution for years and a happy camper. Unfortunately Intel decided to end this product. Can someone recommend … read more ›

9 Comments
Closed Topic
04/19/16

ITIL Training

Hi, Has anyone used a consultant for providing ITIL Training? Looking for recommendations on who to use for training and certification training? … read more ›

6 Comments
Closed Topic
04/06/16

Splunk and Secureworks

any members using Splunk for centralized syslog and also Secureworks. Would like to talk about that interface design and how its working. … read more ›

3 Comments
Closed Topic
03/03/16

E-discovery / Litigation Hold Software

Looking for information around Software/Tools that are used in larger Fortune 500 companies, specifically looking for information Guidance Software's E-Discovery suite, other software options welcome … read more ›

5 Comments
Closed Topic
05/30/17

How do organizations implement Service Transition for Dev/Ops?

How does your organization implement clear processes for transitioning from custom application development to the operational support of the applications? How does your organization disseminate … read more ›

1 Comments
Closed Topic
09/28/16

Windows 10 automatic updates

We are running into an issue where our users are having their Win 10 patches updated automatically. Is there a way to have a notification … read more ›

3 Comments
Closed Topic
03/08/16

Email Signatures in Office 365

We are looking for a way to easily manage email signatures in an Office 365 environment. We would like a consistent look with our company … read more ›

3 Comments
Closed Topic
03/10/16

Global Standard Anti-Virus

We are looking at options to replace out Client Side Anti-Virus Application. We are looking to see who has deployed AV on a Global Scale? … read more ›

2 Comments
Closed Topic
05/16/16

Lync 2010 client notification and alerting...SuperToast?

We have a need for a more notifications and alerting for our Lync 2010 users. We came from Lotus Sametime where alerts/chats would pop to … read more ›

1 Comments
Closed Topic
06/08/16

McKesson ClaimCheck Dental - competitive products

Does anyone know of any competitive products to McKesson's ClaimCheck Dental software, and if so, what are they? … read more ›

1 Comments
Closed Topic
06/09/16

PDF reader opening and printing

It seems like ever since the new version of Adobe Reader DC has came out a lot of our users are having issues opening or … read more ›

6 Comments
Closed Topic
08/18/16

Looking for company budget software any recomendations ?

Currently we are preparing to look at and contact vendors to see what packages are available in this space. Does anyone have any recommendations pro … read more ›

2 Comments
Closed Topic
09/08/16

Windows 10 application validation

We’re in the process of migrating from Windows 7/8.1 to Windows 10 and are running into a snag of how to test the 300+ applications … read more ›

1 Comments
Closed Topic
03/23/17

Managing DB2 Native Stored Procedures Lifecycle

We are looking to see what peers are doing around database lifecycle management of DB2 Native Stored Procedures - specifically creation/editing of packages, source control, … read more ›

1 Comments
Closed Topic
02/01/17

Migrating MS Access 2007 application (ADP) MS Access 20116

We have a legacy 2007 MS Access application, using ADP (*.adp file). Access is only used for the front end, The data resides in MS … read more ›

1 Comments
Closed Topic
01/19/17

OCR and Claim Forms

Are other companies are using OCR (Optical Character Recognition) for collecting data on medical bills, specifically the Health Insurance Claim Form 1500? We are interested … read more ›

1 Comments
Closed Topic
10/12/16

Dropping Microsoft Software Assurance for Office

Has anyone dropped their SA for Office Products? We are renewing our EA agreement for the next three years and considering dropping SA for Office … read more ›

3 Comments
Closed Topic
06/19/17

Users restoring their own files

We recently "evolved" to the ability of performing snapshots of all of our unstructured user data. This ties in to Windows allowing end users to … read more ›

3 Comments
Closed Topic
06/05/17

Backup(Data Domain) to Cloud

We currently use Data Domain as our backup solution. We are looking to backup to cloud to reduce the storage in Data Domain. I would … read more ›

4 Comments
Closed Topic
06/17/16

Exchange 2013 E-mail archive options

We have been using Netmail Store/Search but are looking for a better and more affordable email archive option which will allow users easy access to … read more ›

3 Comments
Closed Topic
05/22/17

Abacus Solutions

We are looking for a vendor that supports IBM AS400 hardware and OS. Abacus Solutions looks like a solid company. Does anyone have any experience … read more ›

1 Comments
Closed Topic
05/04/17

3rd party Active Directory Integration

Hi, I'm curious how others have approached 3rd party Active Directory Integration. We are subscribed to an security training service for our users where it … read more ›

4 Comments
Closed Topic
07/29/16

Third Party IT Security Auditors

We are looking for a third-party IT auditor. Can anyone tell me who they are using and answer the following questions: 1. What was your … read more ›

6 Comments
Closed Topic
06/14/16

Vendor assessment of risk from financial perspective

Does your company perform financial risk assessments of vendors you are considering for IT solutions, and if so, what area/department/division of your company performs those … read more ›

3 Comments
Closed Topic
02/24/16

Managed Service Providers (infrastructure) in the Minneapolis area

We are contemplating a managed services partner in the Twin Cities for our infrastructure services (VM ware, Citrix, SAN, etc.) Any suggestions would be greatly … read more ›

1 Comments
Closed Topic
04/27/17

Oracle licensing on VM Ware's VSPHERE 6

We are thinking of consolidating our databases onto VM Ware servers. At this point, we are still in the planning phase. Googling, I found information … read more ›

7 Comments
Closed Topic
09/07/16

VDI with thin client and personal video

anyone having success doing personal video with users in a remote vdi thin client environment or is that just an impossible goal since the camera … read more ›

1 Comments
Closed Topic
08/10/16

Unidesk or App Volumes - Application and Profile Layering

We are researching the application layering technologies available for our VMware Horizon View VDI environment. Unidesk seems too good to be true in the demos … read more ›

1 Comments
Closed Topic
11/17/16

Wireless POC

Does anyone have a POC document for choosing a vendor for wireless APs? We are looking at a couple vendors including our existing one and … read more ›

1 Comments
Closed Topic
02/22/17

MacBook Pro vs Dell XPS 15

Both of these machines have been "Front runners" on all of the top laptop lists the past few months. The biggest differences are Price and … read more ›

3 Comments
Closed Topic
01/11/17

Contracted printer solution implemented - surplus toner for sale

TREND Box Item Description Amount Compatible with S0931 HP 311A (CYAN, Q2681A) 1 HP Color LaserJet 3700 S0911 TRD64015HA 3 Lexmark T640/T642/T644 S0934 TRDF050ND 2 … read more ›

1 Comments
Closed Topic
04/22/16

Anyone interested in buying a Edgewave NGFW appliance?

A year ago we bought a next generation firewall (NGFW) appliance from Edgewave (appliance model -6330 - 300GB) to replace our old Cisco firewall. We … read more ›

1 Comments
Closed Topic
05/30/17

When to hire a CISO?

We are considering hiring a CISO. Would like some information from other companies that may have one or are considering hiring. How many employees did … read more ›

2 Comments
Closed Topic
05/22/17

Asset Management with ERP Integration

Our organization is looking for an asset management tool that will integrate cleanly with our ERP system to manage depreciation and tax. The current ERP … read more ›

1 Comments
Closed Topic
05/11/17

IT Network Manager Interview Questions

I am seeking interview questions to gauge technical knowledge and skills for an IT network manager position. Can you suggest some good questions or direct … read more ›

1 Comments
Closed Topic
04/26/17

Windows 10 application updates with WSUS

How do we get Windows 10 to install critical updates for Microsoft applications (i.e. Outlook, Word) using WSUS on Datacenter 2012 R2? The operating system … read more ›

1 Comments
Closed Topic
03/28/17

Investigating using Jumpcloud

We have a distributed environment across many offices, some as few as 2 users, others upwards of 60 users. Has anybody used or known somebody … read more ›

1 Comments
Closed Topic
03/10/17

Capital vs Operating Expenditure for Websites

Just looking for how other gov't agencies categorize the expenditures for building a new website? We are starting the process to look for a contractor … read more ›

2 Comments
Closed Topic
10/21/16

Better Job Descriptions and role expectations for Project and Program Managers

We are trying to get a better understanding of best practices in job descriptions and ongoing expectations for Project Managers, Senior Project Managers and Program … read more ›

2 Comments
Closed Topic
10/04/16

Vendor Recommendations for Independent Physical Security Evaluation

Seeking Norex member recommendations for vendors who do independent physical security evaluations for new and existing facilities related to access control, surveillance, burglar alarming, tenant … read more ›

2 Comments
Closed Topic
07/01/16

Cyber Security Awareness Training

We are looking to replace SANS Securing the Human cyber-security training with a new product. We want a product that is 1) cloud based, 2) … read more ›

4 Comments
Closed Topic
06/17/16

Recommendations for Equipment Reuse and Disposal

Hello. My company has a large amount of used computers (desktops and laptops) that should either be refurbished and reused...or securely disposed of. We are … read more ›

3 Comments
Closed Topic
03/16/16

IT Budget as a percent of total revenue

I am interested in member feedback on your percent of IT spend in relation to total annual revenue. Also, the relationship of IT staff count … read more ›

5 Comments
Closed Topic
03/03/16

Troubleshooting scenarios and skill tests

We are looking to hire a new technician soon, and want to implement a "lab" or "troubleshooting scenario" into our interview process to get a … read more ›

2 Comments
Closed Topic
03/08/17

Cyber Security & High Risk Travel

Our international business requires travel to areas of the world that are considered high risk from a cyber security standpoint. We’re looking for advise from … read more ›

5 Comments
Closed Topic
01/06/17

wePresent Wireless Presenter WiPG-2000

I am looking for a wireless presentation device for our corporate conference room. I am interested if anyone has had experience with wePresent WiPG. Or … read more ›

6 Comments
Closed Topic
03/03/16

BYOD for laptops and accessories (monitor, keyboard, mouse, etc.)

What are experiences with companies either allowing or disallowing BYOD accessories? 1.) Policies around this 2.) Purchase and licensing 3.) Supportability (incompatible drivers, pointing fingers) … read more ›

1 Comments
Closed Topic
06/21/17

Enterprise alternatives to OneDrive

We are looking to implement a cloud storage solution that accomplishes the following: 01. Given the user is working from work issued laptop that can … read more ›

4 Comments
Closed Topic
05/16/17

Open Source Software Governance Process

We're looking for process examples for how to manage intake of Open Source software components and solutions into the Enterprise. Primarily focused on API and … read more ›

6 Comments
Closed Topic
04/27/17

Anyone Using LIghtower Fiber Networks for Internet or Extended LAN serivces?

We have been using Level3, formerly TW Telecom, for years. We are considering Lightower Fiber Networks who reminds us of what TW Telecom used to … read more ›

2 Comments
Closed Topic
04/26/17

Sharepoint 2016 cross site list rollup

Looking for anyone that has a tool to do cross site list rollup in sharepoint 2016. We are going to 2016 soon and currently use … read more ›

1 Comments
Closed Topic
03/06/17

Chrome Extensions

Has anyone used Chrome Extensions to improve user interface when working in a web based applications? Are there any major risks in doing this? Is … read more ›

1 Comments
Closed Topic
03/03/17

SSL Certificates

Looking for any material regarding moving from SHA-1 to SHA-2 with respect to SSL certificates for websites. … read more ›

3 Comments
Closed Topic
12/05/16

Wifi WAN bandwidth and IP address space

We will be implementing public access wifi in several of our buildings across our WAN. We're looking for recommendations for two items. 1. Minimum WAN … read more ›

4 Comments
Closed Topic
10/25/16

Palo Alto

What are the best practices? Policy administration, IPSEC Setup? I would like to have a conversation with someone. … read more ›

1 Comments
Closed Topic
07/26/16

Groups for Web Filtering

Looking for ideas on groups for web filtering. Are companies grouping by department or by categories on the web filter. Also are there multiple groups, … read more ›

3 Comments
Closed Topic
07/21/16

Employee Portal/Intranet

We are currently looking at vendors for our employee portal/intranet. Would anyone recommend their current intranet/employee portal solution? We would need this for aprox 25K … read more ›

2 Comments
Closed Topic
06/02/16

Video Hosting

My company has a number of videos related to the application, installation, troubleshooting, etc of our products. Currently, these videos are provided to our service … read more ›

1 Comments
Closed Topic
05/16/16

Employee Portal vs. Intranets

We currently have an intranet project going on and are kicking off a project for an employee portal. I am wondering if any companies share … read more ›

3 Comments
Closed Topic
04/27/16

Web Application Firewalls

We are looking at where/which web application firewall to deploy. This is to go in our DMZ in front of various web apps, and also … read more ›

1 Comments
Closed Topic
04/14/16

Intranet Consultant

Has anyone used a company to help them build their intranet? If so, who did you use and would you recommend them? … read more ›

4 Comments
Closed Topic
03/22/16

How to survey Cell Signal at remote locations

With the advances of Cell routers and the underlying cell data networks improving, we have found ourselves deploying more of these devices to support our … read more ›

2 Comments
Closed Topic
03/22/16

Looking for anyone that has either made a sole source justification for OpenDNS or created an RFP for OpenDNS type services

Looking for anyone that has either made a sole source justification for OpenDNS or created an RFP for OpenDNS type services. Thanks in advance! … read more ›

1 Comments
Closed Topic
02/29/16

Firewall - Palo Alto vs Check Point

We are evaluating Palo Alto and Check Point as a replacement firewall. Looking for feedback on these devices. … read more ›

1 Comments
Closed Topic
05/11/17

Department of Homeland Defense Laptop Ban

Looking to understand what businesses are doing, how they are advising their employees that travel internationally to navigate the laptop ban in airplane cabins? How … read more ›

3 Comments
Closed Topic
04/25/17

Ivanti/LANDesk Implementation Refernces

We're looking at implementing LANDesk's patching, server protect, imaging, and asset management/intelligence. The quote has come back with a rather large professional services (10 days) … read more ›

2 Comments
Closed Topic
04/25/17

Seeking Cherwell CSM Implementation Partner

We love our new Cherwell Service Management product, and we have already started using parts of, however we bought it thinking that we would probably … read more ›

3 Comments
Closed Topic
04/20/17

Online Help Desk Solution

Our team is looking for an online help desk solution, specifically for an application that our employees can use to troubleshoot their issues. We would … read more ›

3 Comments
Closed Topic
04/20/17

MS Excel 2016 Crashing

screen/program freezes. appears data can be entered but nothing happens. both Windows 7 and Windows 10. Can I talk to a member or members on … read more ›

3 Comments
Closed Topic
04/12/17

Inventory Tracking Tool

Is anyone using a tool that can track inventory and automatically open tickets and email end users when their devices need to be brought in. … read more ›

1 Comments
Closed Topic
04/04/17

Chrome books in the enterprise

We are in the process of doing a POC on using a Chrome book with our Xenapp environment for loaner laptops when a users system … read more ›

2 Comments
Closed Topic
04/03/17

IT service company recommendation for small business

I am looking for a recommendation for an IT service company in the Los Angeles area that caters to small businesses. They would need to … read more ›

2 Comments
Closed Topic
02/27/17

Customer Surveys - How often, how soon and how many respond?

We have a few questions on Service Desk customer satisfaction surveys: Do you send a survey for every support ticket or to a customer only … read more ›

5 Comments
Closed Topic
02/22/17

Active Directory User Account Management

In my organization today, the standard practice is to disable a User's Active Directory account for Off-Boarding (e.g.; employee termination, temp worker contract ends, etc.). … read more ›

3 Comments
Closed Topic
02/14/17

Identity & Access Management

We are looking to purchase an Identity & Access Management product for our organization of around 600 employees. SailPoint is the industry leader but prices … read more ›

1 Comments
Closed Topic
02/10/17

Ghost Solutions Suite for Windows 10 Imaging

We are looking to connect with members who successfully use Ghost Solutions Suite to create a Win10 Image. Thank you! … read more ›

2 Comments
Closed Topic
01/18/17

Job Title Suggestions - Service Desk Triage Role

We are trying to put a new position in at the lowest level of our Service Desk Team. Currently we have only one "tier" of … read more ›

3 Comments
Closed Topic
10/24/16

Imaging laptops and Desktops

What are some of the programs people use currently for imaging laptops or desktops? We have an out-dated Ghost from 2003 and would like to … read more ›

6 Comments
Closed Topic
10/13/16

Appointment for Assistance with Service Desk

I'm curious if anybody has thoughts or experience offering time slots for customers to reserve Help Desk appointments to get I.T. problems resolved. This enhancing … read more ›

1 Comments
Closed Topic
03/04/16

Executive / VIP Support in AZ

I have a remote office in AZ that we are looking to provide Executive / VIP white glove support too. I'm wondering if anyone has … read more ›

1 Comments
Closed Topic
03/23/16

Guiding Principles for decision making - Service Desk

I'm wondering what others are using for guiding principles when making different decision for the Service Desk? The decision could be anything from do we … read more ›

1 Comments
Closed Topic
03/24/16

Self Help Portals

I'm interested in finding an organization that has matured their Help Desk services with a well developed self-help portal for their customers to help themselves. … read more ›

4 Comments
Closed Topic
04/13/16

Winddows Workstation and Profile Management

We are looking to automate deployment of our Windows PCs to accomplish refresh of the PC within 1-2 hours. One of the objectives is also … read more ›

2 Comments
Closed Topic
05/23/16

Accessing an encrypted Bootcamp partition from Parallels

We have a Mac that can dual boot using Boot Camp to either OSX El Capitan or Windows 10. The partition that runs OSX is … read more ›

1 Comments
Closed Topic
06/22/16

Handling influx of E-mails

For companies that do not have a help desk ticket system. How do you go about handling the influx of e-mails? All come into one … read more ›

9 Comments
Closed Topic
06/30/16

Helpdesk Staff Interview Questions

I noticed that there are a lot of interview guides posted here but I don't see one for an entry level help desk position. Does … read more ›

3 Comments
Closed Topic
08/22/16

SharePoint 2013 - User Being Removed from Group After Already being Added

After adding a particular user into a SharePoint 2013 group, they reside in that group for awhile but then the system automatically removes them and … read more ›

5 Comments
Closed Topic
08/31/16

TROY M506 Check Printer

SUMMARY: We are trying to get a new TROY M506 Check Printer to properly print checks from our core financial systems, but have been unsuccessful. … read more ›

1 Comments
Closed Topic
09/08/16

Global cloud based Helpdesk solution

We’re looking to replace our current on premise HelpDesk systems (4 individual systems in 4 regions) with a cloud based solution that will cover all … read more ›

2 Comments
Closed Topic
09/23/16

Bundling ITIL Process Roles

Hi all - looking for some help in establishing which ITIL process make sense to bundled together under one role. As an example: Change, Configuration … read more ›

4 Comments
Closed Topic
04/25/17

Project Portfolio Management (PPM) and Resource Management (RM) SaaS solutions

Looking for recommendations on Project Portfolio Management (PPM) and Resource Management (RM) SaaS solutions. Demo'd Workfront and Clarizen and both look like possible options. We … read more ›

3 Comments
Closed Topic
04/19/17

Recommendations for production scanners

Hi. We are an Insurance company that currently uses 2 Kodak Ngenuity 9150 scanners to scan policies, faxes etc. (everything business related). I am looking … read more ›

2 Comments
Closed Topic
01/17/17

Freedom of Information (FOI) compliance tool

We are a provincial government entity seeking a tool to support freedom of information compliance. Vendor support is being discontinued for the current tool, CSDC … read more ›

1 Comments
Closed Topic
09/30/16

Max Check-In for Items - SharePoint 2013

Hoping someone can shed some light on this issue for me. To my knowledge, there is not a set limit on the number of items … read more ›

2 Comments
Closed Topic
09/09/16

Jabber Deployment and User Documentation

Does anyone have examples of good deployment plans/docs and end user documentation for a Jabber rollout? I'm interested in seeing examples of how other organizations … read more ›

2 Comments
Closed Topic
09/06/16

InfoPath Form Field not Showing Boarder

I am designing a form in InfoPath and upon publishing the right side border of my Comments box is not showing up. When viewed in … read more ›

3 Comments
Closed Topic
06/27/16

Indexing photos and videos sent from mobile phone

We are looking for a way to receive and index photos and videos from mobile devices. Ultimately we would like them searchable on 5 or … read more ›

1 Comments
Closed Topic
05/12/16

Mobile Device Management, Managing Docs on Multiple Tablets

Does anyone manage multiple tablets that they can centrally manage and push updated documents to them? We’d like to equip our crew with electronic crew … read more ›

3 Comments
Closed Topic
04/22/16

Archiving SharePoint Documents

Looking for tools that will archiving documents from SharePoint to file shares, then accessing them via SharePoint. … read more ›

1 Comments
Closed Topic
04/06/16

Device Hardening Policy

windows 7 and server 2012 device hardening document … read more ›

2 Comments
Closed Topic
04/22/16

DocAve by AvePoint

Looking for feedback from company's that have implemented DocAve products for their SharePoint environment. Specifically interested in archiving documents from SharePoint to file shares, then … read more ›

2 Comments
Closed Topic
05/11/17

Salesforce Managed Services Options

My Salesforce admin is moving on and we're looking at short and long term replacement options. We were solicited by a company who offers subscription-based … read more ›

3 Comments
Closed Topic
03/15/17

Oracle EBS - Linux and DB Upgrade Only

We have a project that we are working on to transition from Oracle Linux 5 to 7 in conjunction with moving the Oracle EBS database … read more ›

1 Comments
Closed Topic
01/03/17

Upgrade Oracle EBS to R12.2.4/5

We use Oracle EBS for finance and procurement (GL, AP, AR, CM, FA, Proc, Grants and Projects). We are on R12.1.3. We are planning to … read more ›

1 Comments
Closed Topic
09/09/16

Storage

Hello, Currently at our DR location we have EqualLogic SAN and we are looking to replace with either Dell Compellent 4020 or Nimble CS500. Below … read more ›

2 Comments
Closed Topic
07/21/16

Looking for Dynamics SL Integration Partners

Does anyone use Dynamics SL? And do you leverage the services of an integration partner to assist with application support, troubleshooting, etc.? Looking for good … read more ›

2 Comments
Closed Topic
07/19/16

Running SAP on Oracle VM

I would like to hear from any member that is running SAP on an x86 platform using Oracle's server virtualization. We are thinking of using … read more ›

2 Comments
Closed Topic
06/16/16

UPS WorldShip ODBC connection unreliable

We use UPS WorldShip software for our small package shipment. It has a feature to connect via ODBC to our ERP's SQL database table containing … read more ›

2 Comments
Closed Topic
05/12/16

Oracel Applications GL Module

Member would like to contact a company that uses Oracle Applications version 12.1.3, that has implemented security rules that would limit access to specific GL … read more ›

2 Comments
Closed Topic
04/18/17

Exchange 2013 Conference Room Management

We use the native Exchange resource mailboxes for the majority of our conference rooms and use the Room Finder within Outlook to schedule these rooms. … read more ›

1 Comments
Closed Topic
04/13/17

OCR integration for AP invoice processing

We use Oracle EBS for financials and Documentum's Application Xtender for imaging. Our AP invoice images are indexed and stored in AX and interfaced to … read more ›

5 Comments
Closed Topic
12/14/16

What are some efficient network DLP products that help with enforcing HIPAA compliance in your opinion?

The goal is to find a product which can detect HIPAA data and block/quarantine/allow accordingly. Ability for the admin to review the data and allow/block … read more ›

8 Comments
Closed Topic
11/17/16

EMC centera / source one

looking for email archiving solutions to replace EMC centerra and sourceone. … read more ›

5 Comments
Closed Topic
03/03/16

Room Manager for Sharepont

Does anyone have any vendors for managing rooms and resources in SharePoint? … read more ›

1 Comments
Closed Topic
03/22/17

Innotas

Has anyone implemented Innotas? How does your group like it? Please share your experience. … read more ›

2 Comments
Closed Topic
01/31/17

Sophos Safeguard for bitlocker management

Has anyone used Sophos Safeguard? How about for specifically bitlocker management? How do you like it? Have you run into any problems with it? … read more ›

2 Comments
Closed Topic
01/31/17

Bitlocker Management through Active Directory

We are looking to change our AD schema to allow for bitlocker key management. Has anyone done this? How did it go? Did you run … read more ›

2 Comments
Closed Topic
12/13/16

VDI Cost

What is the hardware cost for 150 users. … read more ›

3 Comments
Closed Topic
11/23/16

Web Content Filtering for Roaming Devices

We are looking at options for web content filtering on roaming mobile devices. The primary focus is laptops, but this could possibly include smart phones, … read more ›

3 Comments
Closed Topic
09/21/16

Dell DDPE (Dell Data Protection Enterprise)

Hello, Has anyone rolled this encryption software out to an organization over 500+ seats? Can anyone please comment on the following topics: Pilot Solution Deployment … read more ›

2 Comments
Closed Topic
11/17/16

IAM Manager or IAM Architect Job Descriptions

We are looking for job descriptions for IAM Manager or Architect. Does anyone have something they would be willing to share? Thanks! … read more ›

1 Comments
Closed Topic
09/01/16

SCCM configuration

anyone familiar with SCCM and Kaspersky compatibility issues? … read more ›

2 Comments
Closed Topic
08/29/16

Using Cherwell Outside of IT

Has anyone use Cherwell outside of IT? If yes, what business areas did you deploy Cherwell to and for what functions? Thank You. Gina Sia … read more ›

5 Comments
Closed Topic
07/21/16

Mobile Proxy / Mobile Data Consumption

The Sherwin-Williams Company is investigating a use case for a global mobile proxy for our iOS device population. We have been working with a vendor … read more ›

1 Comments
Closed Topic
07/11/16

Software Enterprise Life Cycle Management

Has anyone had experience in planning lifecycles for enterprise solutions? We’re currently attempting to define and IT plan for managing the lifecycle of core software … read more ›

3 Comments
Closed Topic
05/12/16

Cisco ASA Firewall

Anyone using a Cisco ASA 5508 (or Cisco ASA in general) firewall? If so do you like it for web filtering or have you gone … read more ›

3 Comments
Closed Topic
03/08/16

Surface Pro 3 WiFi issues with Enterprise WLAN and Radius

We’ve been trying to solve a very persistent issue in the last 2 months without good results so far. I was wondering if other companies … read more ›

6 Comments
Closed Topic
05/27/16

credit card fraud screening services

We currently use a service for fraud detection prior to sending a request to our gateway to authorize credit card payments. We are looking at … read more ›

1 Comments
Closed Topic
04/13/16

Fullfilling PCI Requirements 10 and 11 at AWS

Looking for feedback from members have implemented solutions for meeting PCI compliance requirements 10 and 11 while hosted in AWS. What methods, tools or providers … read more ›

2 Comments
Closed Topic
05/26/17

Hybrid DR With Azure

We have a project moving two applications to Azure. I am trying to work out how to manage a DR exercise when the connectivity to … read more ›

4 Comments
Closed Topic
05/17/17

IT Emergency Reserve Fund

I’ve been tasked with establishing an IT Emergency Reserve Fund, basically a pool of money that IT should have on hand for “Just in case” … read more ›

4 Comments
Closed Topic
07/26/16

DR Printing Services

We are looking to gather information on what companies have done with respect to recovering printing capabilities. We're specifically interested in those that have contracted … read more ›

1 Comments
Closed Topic
06/08/16

DR and Backup revisted

I read through a number of the previous discussion group transcripts and found a lot of helpful information. My company is small to mid sized … read more ›

3 Comments
Closed Topic
03/22/17

Self Help SharePoint Site

I have been tasked with helping design and create a “self-help” SharePoint site for our end users so they can resolve basic technology problems without … read more ›

2 Comments
Closed Topic
03/07/16

Employee Access

Wondering if anyone is willing to share some of their approaches to providing employee (especially non-information worker/production worker) access to corporate personal information. We are … read more ›

1 Comments
Closed Topic
03/21/17

Storage of large Video and High Res image files

My organization has lots of meetings and as a result of the type of work we do, many of these meetings lead to the creation … read more ›

3 Comments
Closed Topic
03/12/17

Virtual Tape Library - VTL

Does anyone have any experience with using VTL software? What are your thoughts? How did the costs match up to maintaining tapes? Have you moved … read more ›

6 Comments
Closed Topic
12/14/16

Document Retention

We are looking for a consultant that specializes in helping mid size companies develop a document retention strategy and leading a project to clean up … read more ›

3 Comments
Closed Topic
11/23/16

Pen Test or Security Assessment recommendations?

Hello! We are looking to have an external (network) pen test done and possibly some other security assessments such as a physical pen test, internal … read more ›

4 Comments
Closed Topic
08/29/16

Long-term document retention

Looking for suggestions and best practices for long-term storage of documents with an "Outdated + 50 Years" retention requirements (or similar). Assuming standard file shares … read more ›

1 Comments
Closed Topic
08/05/16

Oracle r12 or Fusion?

We are contemplating an Oracle upgrade. Trying to decide between r12 or Fusion. Does anyone have any experience with this decision who could offer insight? … read more ›

3 Comments
Closed Topic
05/03/16

Data Governance Project Deliverables

We are implementing a phase/gate approach to project management and have the opportunity to add data governance deliverables into the gates. I am looking for … read more ›

1 Comments
Closed Topic
05/03/16

Managing Permissions on network shares

How are members managing permissions on their network shares? Do they have security groups for each folder? Is their a piece of software that you … read more ›

6 Comments
Closed Topic
04/28/16

Data / Report Catalog

Wondering if anyone has a good template or wireframe for a data/reporting catalog. The idea is for an intranet accessible search engine where users could … read more ›

1 Comments
Closed Topic
06/08/16

SolarWinds and Spiceworks for Network and System Monitoring

Good morning, Our team is evaluating a new monitoring solution to replace our older Nagios system. We've narrowed it down to a smaller Solarwinds install … read more ›

4 Comments
Closed Topic
04/14/16

System Status Portal

I'm wondering if anyone knows of any off the shelf solutions that can show system status? My thought is a web portal that we can … read more ›

1 Comments
Closed Topic
05/20/16

Anyone having success running SCCM with SQL Offloaded to SQL Cluster

We are currently going through architecting our implementation of SCCM 1511/1602 and we are contemplating whether we should keep SQL on the primary site server … read more ›

2 Comments
Closed Topic
06/29/16

Nvidia VCA/Grid Technology

Has anyone implemented either of these technologies recently? Would like to find out what benefits were seen from going to this technology. What areas benefited … read more ›

2 Comments
Closed Topic
08/17/16

Outsourcing Mainframe Services Project Plan

Does anyone have a project plan for outsourcing mainframe services you are willing to share? … read more ›

2 Comments
Closed Topic
09/19/16

Map SharePoint Online Document Libraries to a local drive

We are decommissioning our File Share servers and moving all our documents to SharePoint online. Users are ok with this, but our biggest push back … read more ›

4 Comments
Closed Topic
11/04/16

Future IT facilities

We are conducting a feasibility study for building a new central IT facility. We are a municipal government serving a metropolitan area of about 90 … read more ›

1 Comments
Closed Topic
11/15/16

Network Performance Monitoring Tools

Looking to compare notes on solving how to implement an overarching network performance monitoring approach that allows for: *Proactive alerting of Network issues *Trending and … read more ›

3 Comments
Closed Topic
12/13/16

Individual “Created By” User is not Receiving Workflow Email in SharePoint 2013

I have an individual user that is not receiving emails when my 2013 SharePoint workflow runs (the workflow is written so that it sends to … read more ›

1 Comments
Closed Topic
11/09/16

Using Telco auditor to reduce telco spend

We've been approached by a Telco auditing firm to have our Telco invoices reviewed for errors, utilization and potential savings. We provide them a few … read more ›

6 Comments
Closed Topic
10/31/16

SAP Support - moving from manufacturer to 3rd Party

I'm looking at moving from manufacturer to 3rd party support on our ERP (SAP) platform. Have looked at Rimini Street and Spinnaker briefly - has … read more ›

1 Comments
Closed Topic
09/23/16

Contract Management Software

Can anyone share their experience with contract management solutions? We're looking for a solution that will help us manage agreements with our customers and vendors. … read more ›

2 Comments
Closed Topic
09/02/16

Recommended suppliers in SF Bay Area for Project Management services

Looking to see if anyone can recommend high quality suppliers located in the SF Bay area that provide project management services (e.g., Project Managers, Business … read more ›

2 Comments
Closed Topic
08/08/16

Experience with SoftwareOne

Considering partnering with SoftwareOne for our Microsoft EA Renewal. Currently use CDW. After meetings with SHI, CDW, and SoftwareOne, we were most impressed with SoftwareOne. … read more ›

5 Comments
Closed Topic
06/21/16

Contract Module in ServiceNow

Is anyone using the Contract Module in ServiceNow? We are looking to utilize this specifically for Software Contracts - both subscription and enterprise. Any information … read more ›

1 Comments
Closed Topic
03/07/16

RFP and ICE for Video Surveillance System (cameras)

We are a transit agency with two rail systems and a large bus system. Currently, the two trains have similar video surveillance systems which are … read more ›

2 Comments
Closed Topic
02/18/16

Large-volume Print technology and services selection

An upcoming effort is asking that we look at alternatives to Xerox (our current vendor) for large-volume print technologies and services. We're seeking members that … read more ›

7 Comments
Closed Topic
03/27/17

Walk In Lobby Kiosks

Does anyone use or can recommend a self service lobby check-in kiosk (vendor and associated hw/sw)? We are looking to replace what we have currently. … read more ›

2 Comments
Closed Topic
03/24/16

Transition to Cisco Jabber Softphone Solution

Has anyone transitioned their staff from regular hard phones at their desk to the Cisco Jabber Softphone solution? We have been going through this transition … read more ›

1 Comments
Closed Topic
03/24/16

What Audio/Video Installers do you use?

I am curious what companies people are using to do Audio/Video installs? We need to move a conference room and wondering who you hire to … read more ›

5 Comments
Closed Topic
03/01/16

Board Room Audio Visual Installation - Looking for Recommendation

We are currently looking to replace existing audio and visual equipment into our Board Room and we are looking at vendors servicing the Greater Cleveland … read more ›

2 Comments
Closed Topic
02/26/16

On MDM, does anybody have experience with both Airwatch and Mobil Iron?

Looking for pros and cons about those 2 providers. Many thanks. … read more ›

2 Comments
Closed Topic
03/20/17

Signature and write on a PDF -- not using digital signature

I am looking for a solution that will allow our credit manager to write on a pdf, and sign it using her handwriting, and then … read more ›

5 Comments
Closed Topic
01/24/17

Use of Social Media to supplement Knowledge Base

Has anyone had any success in integration of Content from FaceBook@Work (Workplace) with a Service Desk ticket system and a Knowledge Base? … read more ›

1 Comments
Closed Topic
11/10/16

Juniper Wireless (Formerly Trapeze) Users out there?

Hi all, We have been having some issues with auto power tuning and auto frequency tuning with our Juniper equipment. I am curious if there … read more ›

1 Comments
Closed Topic
11/03/16

Hosted Voice provider experiences

We have been running about half our organization on a hosted PBX platform. Interested in other experiences and vendors. Are you running any hosted pbx … read more ›

3 Comments
Closed Topic
10/18/16

Planning to migrate from PRI (to SIP)

We are currently using PRIs for incoming 800 lines and outbound long distance. Our vendor is doing a terrible job, so we are considering switching … read more ›

5 Comments
Closed Topic
07/25/16

Conversion from NEC PBX phone system to Cisco VOIP

Looking for anyone who has had experience doing a gradual migration from a NEC PBX phone system to a Cisco VOIP system who is willing … read more ›

2 Comments
Closed Topic
07/08/16

Video Surveillance Systems

We are testing a camera surveillance system. We have 13 plants, many that have a Lorex camera system, and we are testing out an IP … read more ›

4 Comments
Closed Topic
06/29/16

Faxing over SIP

We are currently evaluating our phone services, and looking to go to VOIP. Our users do a lot of faxing. How reliable is faxing over … read more ›

3 Comments
Closed Topic
06/21/16

What is your percentage of IT Budget spent on Security

I'm looking to identify if I'm under or over spending on security. It's such a big space, and touches everything, and there is so much … read more ›

4 Comments
Closed Topic
06/20/16

Consultants for Video Security Electronic Surveillance Systems in Jails

We commissioned a “Video Conferencing / Visitation / Security System” analysis and recommendation report for our jails from consultant Mead & Hunt that fell way … read more ›

3 Comments
Closed Topic
05/18/16

Simple Resource Planning Software

We are looking for a simple, user-friendly resource planning tool for an internal team. This system would need to allow us to view all of … read more ›

2 Comments
Closed Topic
05/04/16

Interactive Intelligence & Skype for Business - support for reporting, 'how to' questions

We implemented Lync 2013 Enterprise Voice as a full PBX replacement for our legacy Nortel systems. This included purchasing Interactive Intelligence's Customer Interaction Center for … read more ›

2 Comments
Closed Topic
04/04/16

Temporary Helpdesk for Outlook Needed

Does anyone have a company they have used for temporary helpdesk augmentation? We're in the process of moving from Novell GroupWise to Microsoft Outlook (Office … read more ›

1 Comments
Closed Topic
03/31/16

Yammer - Looking for feedback if its worth rolling out.

Our comms team is looking for an internal social meeting tool to communicate outside of email. Currently we use box as document sharing. Yammer is … read more ›

5 Comments
Closed Topic
03/25/16

Conference Calling

A lot more Departments here are wanting to hold conference calls. We have a couple of "hot" numbers available but are looking into a way … read more ›

1 Comments
Closed Topic
03/17/17

Call Center Vendor Scorecard

Does anyone have a scorecard for vendor selection of a hosted call center platform that they could share? … read more ›

1 Comments
Closed Topic
03/15/17

O365 Tenant Move

Has anyone moved their Office 365 tenant to a new location? As a Canadian company, there was no Canadian data center when we originally created … read more ›

1 Comments
Closed Topic
03/09/17

Cloud PBX to PSTN / round robin

A marketing user wants to create a single number that rings through to multiple offices that use separate PBX systems. Our telecom carrier might be … read more ›

3 Comments
Closed Topic
03/07/17

Secure FTP Server replacement options; on prem drop box equivalent.

We are working on replacing our Secure FTP server with something a little more Dropbox like. We basically want to remove the need for our … read more ›

5 Comments
Closed Topic
02/02/17

Long Term Backup Solution for Mailboxes in Office 365

We have been testing Exchange Online for a few months and the question has come up regarding how to restore mailboxes/messages from months ago. I … read more ›

1 Comments
Closed Topic
01/27/17

Track Changes in O365

Has anyone had issues with using Track Changes when using Office 365 in the cloud? My company is looking to move to 0365 and I'm … read more ›

2 Comments
Closed Topic
01/24/17

Office 365 - OneDrive use cases? How are you using OneDrive?

We are wondering how other organizations are using OneDrive for Business? 1. Are you just replacing Dropbox with OneDrive, or are you moving all user … read more ›

2 Comments
Closed Topic
01/07/17

Business Associate Agreement samples for cloud hosts

Our safety & risk folks would like us to develop a business associate agreement (BAA) with any cloud vendor that we do business with that … read more ›

3 Comments
Closed Topic
03/29/16

Has anyone used a third party VPN solution on AWS?

The AWS VPN service does not provide a feature that we need: a NATd VPN. Have you used a third party VPN at AWS that … read more ›

3 Comments
Closed Topic
04/04/16

OpenDrive for Business Cloud Storage

Greetings. My organization is starting to evaluate Cloud Storage Options, and one we are interested in is OpenDrive. Has anyone came across, or used their … read more ›

3 Comments
Closed Topic
04/12/16

SSAE16

Does anyone have policy regarding SSAE16 requirements? I am hoping to develop policy to require contractually a SSAE16 SOC2 Type2 on any cloud provider that … read more ›

3 Comments
Closed Topic
05/04/16

Looking for feedback about hosted services

We are looking for any information or experience others have about Infrastructure as a Servvice (IaaS), Platform as a Service (PaaS) or Software as a … read more ›

3 Comments
Closed Topic
05/16/16

Simple list to track SaaS providers

Looking a someone that might have created a list/document to keep track of the ever growing number of SaaS providers being used. … read more ›

3 Comments
Closed Topic
06/15/16

Active Directory - SharePoint/Microsoft Dynamics/Office 365/Azure etc.

Topic: SharePoint Hybrid and Active Directory – AD account management for the long haul We have interest in learning how Norex members are managing Active … read more ›

2 Comments
Closed Topic
06/15/16

iSeries Co-located and cloud hosting of production and DR

We currently have our own iSeries for our production ERP systems (BPCS and ERPLX) and DR and we are considering either a co-located or cloud … read more ›

2 Comments
Closed Topic
06/22/16

DDBOOST over IP (10Ge) vs. FC (Data Domain DDOS v5.7.0.3)

Our NetBackup (v7.7.1) environment is looking to convert our DD990's from using VTL to LSU (aka DDBOOST/disk pools). Just wanted to reach out to the … read more ›

1 Comments
Closed Topic
07/07/16

PTO scheduling solutions

We are currently researching PTO scheduling solutions, any feedback to stable and ease of use systems would be appreciated. We have looked at the TimeOut … read more ›

3 Comments
Closed Topic
07/20/16

Review of RingCentral, Nextiva, and 8x8

I would like to see if anyone has experience with RingCentral, Nextiva, or 8x8 for VoIP/fax. More specifically, I would be interested in knowing about … read more ›

2 Comments
Closed Topic
08/09/16

Move from Exchange Standard Server to a 3 host Exchange DAG, Office 365 or 3rd party

We currently have a single Exchange 2010 Standard server. We are looking at moving to either a 3 host Exchange DAG for failover/load balancing, Office … read more ›

6 Comments
Closed Topic
10/10/16

Backing up salesforce data

Does anyone have any experience backing up salesforce data. Has anyone used Spanning by EMC? … read more ›

2 Comments
Closed Topic
01/06/17

Google / Office 365 / ?

I’d like to set up a conference call with other members that have been in either of the following situations: 1. Researched alternatives for hosted … read more ›

4 Comments
Closed Topic
01/03/17

Exchange in the cloud and email filter

We currently have Exchange on prem, 2010. This year we are planning to migrate to Exchange in the cloud. Our current filter is Symantec Cloud, … read more ›

6 Comments
Closed Topic
11/18/16

Intranet -- hosted internally or hosted?

Opinions and advice requested: Is it common to host a company intranet within our company's own data center -- or is it more common to … read more ›

5 Comments
Closed Topic
03/23/17

Digital Asset Management (DAM)

Hello Norex Members, We are currently researching Digital Asset Management and would like to gather information from other organizations. If any Norex members are willing … read more ›

2 Comments
Closed Topic
04/25/16

Strategy implementation software

We are seeking suggestions for software used to track implementation of strategic plans, especially for municipal government. It needs to have an executive dashboard. Any … read more ›

3 Comments
Closed Topic
03/05/17

BYOD security / IT risks

Does anyone have a list of risks associated with supporting BYOD w.r.t. Security, IT, Legal and Governance? Here is what I have so far. IT … read more ›

3 Comments
Closed Topic
01/19/17

Windows 10 Updates Issue

We are starting to get some PCs that are Windows 10. We are used to, with Windows XP and 7, using WSUS for collecting and … read more ›

6 Comments
Closed Topic
01/05/17

Remedy to ServiceNow Migration question

I'm looking to connect with people who have experience migrating from Remedy to ServiceNow. We are a mature ITIL organization and are trying to estimate … read more ›

2 Comments
Closed Topic
01/04/17

System or Software for managing new users and user terminations

I would like to know what others are using to handle the provisioning workflows of new users and user terminations / decommissioning. Currently we use … read more ›

2 Comments
Closed Topic
11/29/16

Manual Creation & Management

Hi All, We are updating our intranet and are looking for information and recommendations of ways to manage manuals, that is, documents compiled from many … read more ›

2 Comments
Closed Topic
11/23/16

Change Management. Exempting items?

Do you exempt any routine maintenance items from your Change Control process? We currently run everything through our CC process and are considering letting routine … read more ›

6 Comments
Closed Topic
11/04/16

SharePoint 2016 Response

What's the most common feedback you've received from your end-users since implementing SharePoint 2016? What do they like most? What are their top complaints? What … read more ›

1 Comments
Closed Topic
07/07/16

IT Reorg Suggestions

With impending key retirements and succession planning, we have an opportunity to restructure our IT organization (serving municipal government). Do you have any suggestions on … read more ›

3 Comments
Closed Topic
03/01/17

Digital Asset Management (DAM)

Please review these questions below and provide your responses or feedback: 1. Does your organization have a Digital Asset Management (DAM) system or application? 2. … read more ›

2 Comments
Closed Topic
02/20/17

LMS

We are currently in the process of reviewing and selecting an LMS solution for both internal and external training needs. We have narrowed down the … read more ›

4 Comments
Closed Topic
02/06/17

Low-Code Platforms for faster development

Is anyone making significant use of a low-code platform to build applications faster? What low-code platform are you using (OutSystems, Appian, SalesForce, Mendix, etc...)? What … read more ›

3 Comments
Closed Topic
01/17/17

Expense Management Application Implementation - Best Practices

We have just issues a RFP for a new expense management application. We have been utilizing Concur for a number of years and evaluating options … read more ›

2 Comments
Closed Topic
04/28/16

Records Management with Sharepoint Online

Does Sharepoint online scale as well as claimed by Microsoft? Does anyone have practical experience? What is your experience? … read more ›

2 Comments
Closed Topic
04/20/16

Cumulative Updates

I am looking for the best practices, best efforts, regarding applying cumulative updates to servers and various applications housed within those servers. Very interested in … read more ›

1 Comments
Closed Topic
03/23/16

Document Retention and Destruction - 4 Question Questionairre

Hello everyone, We are doing a deep dive into our current document management, retention and destruction practices and would like to take a few moments … read more ›

3 Comments
Closed Topic
08/01/16

System Center Service Manager (SCSM)

I'd like to get some feedback on using System Center Service Manager (SCSM). We are considering using it for incident response, change requests, service requests, … read more ›

3 Comments
Closed Topic
08/02/16

Self help website using Sharepoint or Cherwell

My name is Matthew and I work for the City of Aurora in the help desk area. I have been tasked with helping design and … read more ›

1 Comments
Closed Topic
08/11/16

Process Improvement Tracking Tools

Is your organization currently using any automated Process Improvement/Quality Improvement Tracking and Reporting Tool? Any feedback? What do you like best about this tool? Pros … read more ›

2 Comments
Closed Topic
08/17/16

Defining for End Users IT supported verses business supported applications

I have been working on a Software Standards project for our client environment. I am currently trying to find a user friendly way to define … read more ›

1 Comments
Closed Topic
08/31/16

RFID Software for Asset Tracking

We are currently looking into using RFID as a method of tracking the IT assets. If this proves successful we will roll out to the … read more ›

2 Comments
Closed Topic
09/22/16

Domain Tracking System - what do you use?

How does your company track their domains, expiration dates, business owner, domain purpose, other contacts, etc.? We use Safenames for our registrar and we try … read more ›

2 Comments
Closed Topic
09/26/16

Email Retention Policy

Can anyone share with me their email retention policy? Do you automatically delete emails after a specified period of time? Do you Auto Archive then … read more ›

3 Comments
Closed Topic
10/05/16

File Share Reorg

We are looking to move our file shares to a new server with Data Duplication. Does anyone have any best practices or pitfalls to watch … read more ›

2 Comments
Closed Topic
10/07/16

SharePoint 2007/2013 Multiple Authentication for User

Currently, we have a user who is experiencing multiple authentication issues. The system required him to perform a password update, and after this was completed, … read more ›

2 Comments
Closed Topic
11/01/16

Email Bounce policy

Can anyone share with me the policy on sending bounces back from email address for employees that are no longer with the company, or for … read more ›

4 Comments
Closed Topic
11/10/16

Using OnBase (Unity) for Expense Reports?

We're starting a project to transition from an Excel-based Expense Report form and ink-signature routing/approvals to a Unity OnBase form and OnBase Workflow. I'd love … read more ›

2 Comments
Closed Topic
12/13/16

Form Solution with Workflow

Does anyone have experience with a good form solution with workflow? I know that InfoPath along with SharePoint services did this years ago, but InfoPath … read more ›

2 Comments
Closed Topic
11/30/16

Looking to replace enterprise BI/reporting tool

Thanks in advance. We are currently using IBI Webfocus and are looking to evaluate a replacement. We use DB2 and have a need to create … read more ›

4 Comments
Closed Topic
07/26/16

Cyber Security Assesment vendor

Has anyone had an external organization test their network for potential security vulnerabilities? If so, do you have an organization that you would recommend or … read more ›

6 Comments
Closed Topic
07/15/16

Enterprise Seach

Looking for a government organization that has successfully implemented Enterprise Search. We want to exchange ideas and see if we can get a few questions … read more ›

2 Comments
Closed Topic
02/17/16

Reporting/Data Warehousing as a % of IT spend

I'd like to know members' percent of overall IT budget is comprised by reporting + data warehousing + BI expense. What factors drive that percentage? … read more ›

1 Comments
Closed Topic
01/26/17

How are other organizations providing their external clients with robust applications with rich feature sets?

Background We are in the planning stages for a software application which will enable external clients to request and receive electronic documents and certificates. The … read more ›

1 Comments
Closed Topic
04/12/16

PC Tools for Mainframe Development

Looking for experiences/recommendations using PC tools like Microfocus Cobol and IBM Rational, or any alternatives, to increase mainframe programmer productivity. … read more ›

2 Comments
Closed Topic
01/25/17

Sending text updates to customers

We are looking to start sending Auto Claim updates to our customers via text messaging. Does anyone have experience with this? We have narrowed the … read more ›

1 Comments
Closed Topic
11/21/16

How long after a software purchase should a manufacturer be expected to maintain that software?

For how long after a software purchase should a manufacturer be expected to maintain that software? (Release of updates, patches etc.)? Interested to hear thoughts … read more ›

3 Comments
Closed Topic
11/18/16

Intranet -- software and technology options

We would like to create a new intranet and looking for advice on software or technologies to use. We want it to be mobile responsive … read more ›

4 Comments
Closed Topic
11/15/16

Looking for an available Adobe Cold Fusion 9 License

Our Data Center is taking over a SaaS software and we urgently need an Adobe Cold Fusion 9 License today 11/15/2016. If you organization has … read more ›

1 Comments
Closed Topic
10/24/16

'Availability of Qualified Staff' SLA Example for Applications Services

Hi, I'm looking for some SLA examples that cover 'Availability of Qualified Staff' for Applications Development and Maintenance services. We wish to make sure that … read more ›

1 Comments
Closed Topic
08/19/16

External Share Point Page

We are looking into have a page on our Share Point site that could be used externally. What we are looking to do is have … read more ›

5 Comments
Closed Topic
08/10/16

Web Portal

Does anyone have any suggestions regarding a web portal solution. The need is for a enterprise solution to tie to the back end office systems. … read more ›

1 Comments
Closed Topic
06/20/16

Code translation services

Does anyone have experience with code translation firms? If so, can you name the firm, perhaps provide an RFP if you went out to bid, … read more ›

3 Comments
Closed Topic
06/16/16

Can anyone compare TFS Scrum/Agile tools with Service Now Scrum/Agile tools?

We need to pick a Scrum/Agile tool and can use TFS or Service Now. If you have any feedback on the best tools to use … read more ›

1 Comments
Closed Topic
05/25/16

Software License Monitoring

Given the complexity of license agreements and the number of vendor software we purchase, I'm looking for an effective means to monitor software license deployment … read more ›

3 Comments
Closed Topic
05/19/16

Suitability of Open Source Software (OSS) in an Enterprise

Does anybody have infomation on how to vet and manage open source software in an enterprise. We are getting more and more requests internally to … read more ›

2 Comments
Closed Topic
05/18/16

Active Directory Auditing

Looking for how other organizations are auditing active directory to ensure security. Do you have a checklist of questions? Do you pull logs and analyze? … read more ›

3 Comments
Closed Topic
04/27/16

Kanban used as ERP Solution Tracker

We are chattering about using a Kanban board for tracking Support and Enhancement tickets assigned to our workgroup. Has anyone had success doing this? … read more ›

4 Comments
Closed Topic
04/27/16

ADA compliant websites

Would like to find a member who used a consulting company to make their websites ADA compliant … read more ›

1 Comments
Closed Topic
01/17/17

Tableau Development and Professional Services

We are engaged in a cross-functional business intelligence initiative using Tableau. Our goal is to automate and streamline manual processes in order to make more … read more ›

3 Comments
Closed Topic
01/17/17

Moodle Development and Optimization

We're looking for a supplier who has expertise in Moodle course development and existing course redesign and optimization. Does anyone have experience working with such … read more ›

2 Comments
Closed Topic
01/10/17

Organization options for application integration teams

I am looking for input on how different companies organize their teams that implement application integration and why they chose those strategies. We currently have … read more ›

1 Comments
Closed Topic
12/21/16

Test Plan for ERP system

Hi I am looking for example of test plan for an ERP system. At this point, only inventory, accounts payable, accounts receivable and procurement and … read more ›

3 Comments
Closed Topic
10/20/17

Looking for Operational Technology (IOT) used to manage facilities.

Looking for other organizations/contacts in similar field (public works or facilities management) who use OPERATIONAL TECHNOLOGY (IOT) to manage facilities systems such as lights, water, … read more ›

2 Comments
Closed Topic
10/24/17

Production Approval Processes / ERP Change Management

A member is looking for documents that outlines production approval processes and also a sign-off document for ERP change management. … read more ›

1 Comments
Closed Topic
10/23/17

Security policy for International Travel - Laptops & Phones

A member is searching for a security policy for international travel regarding laptops and phones. Does anyone have a document that relates to this that … read more ›

1 Comments
Closed Topic
10/23/17

What are others using for auto alerts/communication that integrates w/ServiceNow

A member is looking for ways to automate alerts and communication between their on-call technicians and their ServiceNow platform. There are many products available such … read more ›

2 Comments
Closed Topic
10/17/17

Time & Attendance Software/Hardware

Can anyone share the enterprise time and attendance software/hardware they are using? … read more ›

4 Comments
Closed Topic
10/16/17

Datrium an Open Converged Infrastructure Solution

Does anyone have experience with a product called Datrium? It is a network storage solution that can be bundled with compute. It looks very interesting … read more ›

2 Comments
Closed Topic
10/12/17

Off-Boarding Accounts with O365

I’d like to speak to a fellow member about how you offboard accounts with Office 365, especially in regards to OneDrive, Mail, Teams, and Yammer. … read more ›

2 Comments
Closed Topic
10/11/17

Payment Card Industry Questions

I am currently conducting a research and analysis for Mail Order/Telephone Order transactions within my organization. I was wondering if I could obtain information from … read more ›

1 Comments
Closed Topic
10/11/17

Onboarding and Offboarding User Provisioning Process Map

In search of any sample documents \ resources for a “user provisioning process map”. Would like to review (possibly adjust) and properly document our current … read more ›

1 Comments
Closed Topic
10/10/17

Mass Communication Services/Solutions via Text Messaging

Can anyone share the solution/service they are using for mass communication via text messaging? … read more ›

13 Comments
Closed Topic
10/10/17

In Search of a Faxing Policy

We now are looking to write a policy on faxing. Specifically the management of how approval is given for employees to be given a fax … read more ›

1 Comments
Closed Topic
10/09/17

Using a Firm/Consultant to Help Review/Negotiate Enterprise Agreement w/Microsoft

Has anyone used a firm/consultant to help them review/negotiate their MS Enterprise Agreement? … read more ›

2 Comments
Closed Topic
10/05/17

HIPAA Sanctions Example and HIPAA Breach Notification Policy

A Member is looking for a HIPAA Sanctions example and a HIPAA Breach Notification policy. If anyone can kindly share documents in these areas it … read more ›

1 Comments
Closed Topic
10/09/17

Phishing Tools

We are looking at tools to help protect us against phishing. Anybody have any experience with Mimecast for that? We have also looked at Barracuda … read more ›

4 Comments
Closed Topic
10/03/17

Experience with Managed Security Service Providers

What has been your experience using a managed security service provider? We are looking at using a third party MSSP for global endpoint security, NAC, … read more ›

4 Comments
Closed Topic
10/02/17

Central User Management for NVR Solution

Looking for a cost effective Network Video Recorder (NVR) solution for retail locations/remote offices where the user management can be done centrally for all devices? … read more ›

1 Comments
Closed Topic
09/28/17

Recommendations for a Small Office Document Management System

Looking for recommendations or feedback from members who have set up a small office document management system. … read more ›

2 Comments
Closed Topic
09/26/17

Application Performance Monitoring (APM) Solutions

Seeking recommendations for a robust application performance monitoring solution, that can monitor application from a user perspective by automating typical user interactions. … read more ›

6 Comments
Closed Topic
09/25/17

Publishing Internal Applications via OKTA

Does anyone have any experience publishing internal applications via OKTA? We’re considering using OKTA and want to publish internal applications through OKTA’s web page. OKTA … read more ›

5 Comments
Closed Topic
09/20/17

Looking for File Integrity Monitor Recommendations

Has anyone implemented a File Integrity Monitor (FIM) to detect undesired critical file changes? You can also use same to track who is making permission … read more ›

1 Comments
Closed Topic
10/16/17

Organizational Charts

A member is looking for examples of the following: • IT Organization Chart • ERP Organization Chart • Project Management organizational chart … read more ›

1 Comments
Closed Topic
10/17/17

SaaS Development Platforms

Does anyone use SaaS development platforms such as SalesForce, OutSystems, etc.? If so, which one and why did you choose that solution vs. others? … read more ›

4 Comments
Closed Topic
10/17/17

Evaluation Form for Comparing Phone Systems

Looking for an evaluation form to compare phone systems in a large call center environment. … read more ›

1 Comments
Closed Topic
10/26/17

Kaseya VSA for Patch Management

Are any members using Kaseya VSA for patch management? If so, could I speak with this organization? … read more ›

1 Comments
Closed Topic
10/13/17

SharePoint Online requirements document

We are working on an intranet replacement project with SharePoint Online and will need to develop a requirements document. Can anyone share feedback or sample … read more ›

1 Comments
Closed Topic
10/06/17

Recommendations needed for duress alarm and security consultants

Please share recommendations for duress alarm and camera systems. Also seeking recommendations for security consultants in the Pacific Northwest. … read more ›

1 Comments
Closed Topic
10/03/17

Job Scheduling applications

What are others using for job scheduling? We currently use Autosys (CA Workload Automation) and are wondering what experiences other companies have with other similar … read more ›

5 Comments
Closed Topic
09/28/17

HIPAA Training for non-medical professionals

Can anyone recommend a HIPAA training module for non-medical professionals? We are looking for a HIPAA training course that includes sound, build in testing, SCORM … read more ›

2 Comments
Closed Topic
09/19/17

Oracle Job Descriptions

Please share your Oracle Job Descriptions. Specifically looking for: Oracle Practice Manager Oracle Shift Manager Oracle Apps DBA Principle Oracle DBA Sr Oracle Apps DBA … read more ›

1 Comments
Closed Topic
10/06/17

Vendor / Product Recommendations for Simple Video Conferencing Solutions

We are looking for vendor and/or product recommendations for a simple, low end video solution that has good video presentation for conference rooms when using … read more ›

7 Comments
Closed Topic
10/10/17

Windows 10 User Acceptance Testing Plan

A member is in the beginning stages of Windows 10 User Acceptance testing and looking for a sample of a Windows 10 test plan. … read more ›

1 Comments
Closed Topic
09/22/17

Cloud vs. On-Premise

  1. What is driving your organization to move applications and workloads to the cloud? 2. Are you finding that you are spending more for cloud
read more ›

4 Comments
Closed Topic
09/28/17

Mobile Solutions for mobile expense management

I am interested in talking with others who are using Mobile Solutions, http://mobilesolutions.net. We are considering moving forward with them but would like to have … read more ›

2 Comments
Closed Topic
10/04/17

Policy for control over employee assigned IT assets

A member is seeking a documented policy that provides control over IT assets that are assigned to employees. They are seeking something that outlines IT … read more ›

1 Comments
Closed Topic
09/28/17

Putting User Profiles on Remote Workers Customized Desktops/Devices

A member is asking how others are putting user profiles on customized desktops/devices for remote workers, without the password. … read more ›

1 Comments
Closed Topic
09/27/17

Moving from Dropbox to MS OneDrive

Has anyone moved away from Dropbox to MS OneDrive? If so, can you share pros/con, any issues for users? … read more ›

2 Comments
Closed Topic
09/20/17

Moving from current ITSM solution to ServiceNow - Reasons for the move

A member is asking to hear feedback from others that have moved to ServiceNow from another type of ITSM solution. - What solution did you … read more ›

3 Comments
Closed Topic
10/04/17

BYOD Template User Contract

Do you have a template contract for BYOD users you could share? … read more ›

1 Comments
Closed Topic
09/25/17

The importance of a standard desktop image

A member is looking for feedback from others on the importance or economics of a standard desktop image. … read more ›

6 Comments
Closed Topic
10/05/17

Mimecast

We are looking at Spam Filter companies and are looking at Mimecast. Does anyone else use Mimecast and how do you like it? … read more ›

3 Comments
Closed Topic
09/25/17

Trend Micro Cloud Security

Is anyone using Trend Micro Antivirus products, specifically for the product Trend Micro Cloud security. How well do you like the product/service, what is the … read more ›

2 Comments
Closed Topic
09/20/17

CRM Recommendations Needed

We are looking at a few companies (eFront, Dynamo, and Backstop) and wanted to know if anyone utilizes them from a CRM perspective. … read more ›

1 Comments
Closed Topic
09/20/17

Patching for Desktops and Servers

At my company there is a dispute/research on patching desktops and servers. All of this stems from the Equifax situation. Our current practice is 30 … read more ›

4 Comments
Closed Topic
09/29/17

App for Tracking Expenses

Our users are starting a new service in which they will be buying items or otherwise spending money on behalf of the people they are … read more ›

1 Comments
Closed Topic
09/27/17

Call Flow Questionnaire for Phone System

A member is integrating an office that they acquired. The acquired office has an existing phone system that they want to audit via questionnaire. The … read more ›

1 Comments
Closed Topic
09/26/17

Cyber Risk Appetite Statement

A member is looking for a Cyber Risk Appetite Statement. … read more ›

1 Comments
Closed Topic
09/22/17

PC Remote Support Policy

A member is looking for an example remote support policy for providing PC support to customers. … read more ›

2 Comments
Closed Topic
08/08/17

Asset and Configuration Policy

A member is in the process of rolling out a new Asset and Configuration policy and standing up a Configuration Governance Committee. Can anyone share … read more ›

1 Comments
Closed Topic
10/11/17

Cloud vs. On-Premise Cost Analysis

Has anyone completed a cost analysis for moving to the Cloud vs. keeping everything On-Premise from a disaster recovery perspective? … read more ›

6 Comments
Closed Topic
09/21/17

Phishing Scenarios

Can anyone share email phishing scenarios or templates they have used in the past? … read more ›

3 Comments
Closed Topic
09/20/17

Mid-sized Organization Applications

Can others share information on customer service applications for mid-sized (approximately 1,000 employees) organizations? Looking for products and costs. Also looking for approximate costs for … read more ›

1 Comments
Closed Topic
09/19/17

Global IT Organizations

I would like to speak with small to medium sized members who are running Global IT. I’m interested in the international offices that are not … read more ›

2 Comments
Closed Topic
09/19/17

Conference Room Equipment Vendor Recommendations

We need to update our conference room equipment and audio visual setup. Can anyone recommend a reputable conference room design/implementation vendor in the New York/New … read more ›

4 Comments
Closed Topic
09/19/17

Password Policies

Given the recent changes in NIST's SP 800-63-3 and SP 800-63B about password length, is anyone making any changes in their password policies? For example, … read more ›

3 Comments
Closed Topic
09/18/17

Manufacturing Floor and Warehouse IT Communication Closets

How is your organization designing and building communication closets on your manufacturing floors and warehouses? Are you using small cabinets accessible only by ladder or … read more ›

3 Comments
Closed Topic
09/18/17

Social Media Policy

Does anyone have any general guidance or tools (from an IT perspective) for a social media policy they can share? … read more ›

4 Comments
Closed Topic
09/14/17

Smart Cities

A city member is seeking information on smart cities. Does anyone have a smart city strategic plan, RFP or RFI they can share? Or any … read more ›

1 Comments
Closed Topic
09/14/17

Active Directory contractor accounts

Can anyone share written policies that pertain to the creation and administration of contractor accounts in Active Directory? … read more ›

2 Comments
Closed Topic
09/13/17

Policy Framework

I am interested in things like core policies recommended for mid-sized organizations. What type of framework are companies using and how do they communicate policies … read more ›

1 Comments
Closed Topic
09/13/17

Vulnerability Scanning Standards and Best Practices

We are using Tenable’s Nessus for internal vulnerability scanning. We presently have a standard/policy defined, but it needs to be reviewed and revised. I would … read more ›

3 Comments
Closed Topic
09/12/17

Organizational Change Management

Does anyone have documentation pertaining to organizational change management (OCM)? Not technical change management, but rather how to prepare and support individuals and teams in … read more ›

2 Comments
Closed Topic
09/08/17

SQL Server Performance Issue after SQL Server 2014 upgrade

Since upgrading our PeopleSoft environments from SQL Server 2012 to SQL Server 2014 we have had issues with the performance in general, and a set … read more ›

2 Comments
Closed Topic
11/06/17

Windows 10 Training Videos

Looking for members willing to share videos that will train new users on Windows 10. … read more ›

4 Comments
Closed Topic
09/08/17

5 Year Roadmap

Looking for a template for a 5 year roadmap. … read more ›

1 Comments
Closed Topic
09/13/17

Oracle High Availability

If you have implemented Oracle High Availability recently via Oracle RAC (Real Application Clusters), did you pick an Oracle appliance (such as Exadata/ODA) or did … read more ›

2 Comments
Closed Topic
10/27/17

Salary Range for IT Positions within a Government Setting

Member is looking for base salary ranges for IT staff in the Government or Legal setting. Member company services 450-550 end users. … read more ›

2 Comments
Closed Topic
09/01/17

Microsoft System Center Service Manager

We are seeking feedback from members using Microsoft System Center Service Manager for their IT ticketing system and request management: Does SCSM have enough features … read more ›

2 Comments
Closed Topic
08/31/17

IT Strategic Plan

Looking for an IT Strategic Plan as a word document along with a supplemental power point presentation. Any type of document or template you are … read more ›

1 Comments
Closed Topic
08/31/17

RFP to outsource bringing up new locations

I am looking for an RFP to outsource bringing up new locations for a business from the site set up, obtaining telecom, ordering equipment and … read more ›

1 Comments
Closed Topic
08/30/17

RFP for migrating to Office 365 with on-premise e-mail

A member is looking for an RFP to get assistance with migrating to Office 365 with on-premise e-mail. … read more ›

1 Comments
Closed Topic
08/30/17

Project Collaboration Sites

Looking for feedback from other Construction Members: What they are using for a project collaboration site? Also, are they seeing team sites or web collaboration … read more ›

8 Comments
Closed Topic
08/24/17

Digital Rights Management Software Recommendations

Looking for information on tools such as Seclore for rights management software that members are using? Are they finding tools to secure PDF documents sufficient … read more ›

1 Comments
Closed Topic
08/23/17

Looking for Recommendations for External DNS Provider

We’re looking to change our external DNS provider from a basic service to an external provider that will support more features as part of our … read more ›

4 Comments
Closed Topic
08/18/17

Recommendations for an On-Premise Product to Trade Files Securely

Looking for recommendations for an on-premise product that will allow encrypted files to be traded securely to third parties. … read more ›

4 Comments
Closed Topic
08/15/17

Personal Development Plan Template

Looking for any work or PowerPoint templates to use for staff for Personal Development Plans. … read more ›

1 Comments
Closed Topic
08/14/17

End User File Retention Policy when Individual Leaves the Company

A member asks what standard practice do other companies follow for end user file retention when an individual leaves their company? The member is looking … read more ›

3 Comments
Closed Topic
09/13/17

Moving Files Without Modifying Them

Does anyone have a tool, or a process (maybe recording checksums,) that can provide documentation that a file that has been ‘moved’ and not ‘copied’ … read more ›

5 Comments
Closed Topic
09/05/17

Conference Room Setup

A member would like to hear from others who have recent experience with either upgrading an existing conference room or designing a new conference room … read more ›

3 Comments
Closed Topic
08/30/17

ReliaQuest

Is anyone using ReliaQuest as a MSSP or a co-manager for security devices and services and if so, what has your experience been? … read more ›

1 Comments
Closed Topic
08/29/17

AirWatch enrollment for Android devices

Currently we have 190 iOS devices connected to the MDM through DEP and now we are looking to enroll Android devices also. There are about … read more ›

3 Comments
Closed Topic
08/24/17

Digital Marketing

How have other companies built Digital Marketing teams? Specifically, where does the team sit on the org chart; what role does IT play on the … read more ›

1 Comments
Closed Topic
08/23/17

Artificial Intelligence

How are others leveraging artificial intelligence to influence your business? What was your evaluation process? Vendors used? … read more ›

1 Comments
Closed Topic
08/22/17

Application Software Support Guidelines

A member is trying to build some policy around Application Software Support guidelines. Can anyone share feedback or documentation? … read more ›

1 Comments
Closed Topic
08/17/17

Desktop engineering - Windows 10

A member would like to speak with others regarding their experiences and strategies for Windows 10, preferably in a virtualized space (VDI) with O365. They … read more ›

1 Comments
Closed Topic
08/07/17

Public facing website

Do you have publicly facing websites that are accessed outside of the US? If yes, how do you handle website tracker (such as cookies) compliance? … read more ›

1 Comments
Closed Topic
08/07/17

Do you periodically host all-employee meetings?

Do you periodically host all-employee meetings? If yes, how many participants do you have? 1 – 100; 101 – 500; 501 – 1000; More than … read more ›

4 Comments
Closed Topic
08/04/17

Procurement sources for International locations

Can others recommend procurement sources for computers, laptops, etc. in Nigeria, Iraq or Latin America? … read more ›

2 Comments
Closed Topic
08/04/17

ERP Maturity Model

Can anyone share an ERP Maturity Model or related documentation? Looking for a model with defined best practice of ERP capabilities (or functions) ideally by … read more ›

1 Comments
Closed Topic
09/07/17

SaaS solution for Business Process Management (BPM)

We are looking for a recommendation on a SaaS solution for BPM (Business Process Management; in particular for task workflow for a small to mid-sized … read more ›

2 Comments
Closed Topic
09/06/17

Cloud Services

I am tasked with creating enterprise-wide policy that address the ability of the enterprise to maintain management control when utilizing any or all of the … read more ›

2 Comments
Closed Topic
09/07/17

SalesForce Job Descriptions Needed

A member is looking for sample job descriptions and/or salary range for any of the following: SalesForce Administrator SalesForce Developer SalesForce Communities Manager SalesForce Dashboard/Reports … read more ›

1 Comments
Closed Topic
09/07/17

Kiosk Software for Mac Computers

A member is looking for kiosk software for their Mac computer in their business center. Can anyone share what they are using, or give recommendations … read more ›

1 Comments
Closed Topic
08/24/17

Windows 10/Office 2016 - ISO for Office 2016 32 bit instead of 64 bit

A member is doing a hardware refresh and windows 10 update. Their outside consultant is suggesting that they need the ISO for Office 2016 32 … read more ›

5 Comments
Closed Topic
08/18/17

Business Intelligence Tools

Is anyone using DataSense or PowerBI Business Intelligence tools? If so, can you share your experiences? Also seeking any other recommendations for BI tools. … read more ›

2 Comments
Closed Topic
08/18/17

Training Companies/Resources for SharePoint

A member is seeking member recommendations for companies that provide training for SharePoint. They would like to obtain quality professional development in SharePoint at the … read more ›

1 Comments
Closed Topic
09/01/17

Fraudulent Facebook pages

Can anyone provide information about removing fraudulent Facebook pages? … read more ›

1 Comments
Closed Topic
08/31/17

Cheat sheets for O365

Does anyone have any FAQs or "cheat sheets" related to O365, specifically related to the web version of Exchange? … read more ›

2 Comments
Closed Topic
08/31/17

Conversion of microfiche

Our organization has years of microfiche containing data that is used daily by staff. Is there any correspondence addressing the conversion of microfiche. Including: • … read more ›

3 Comments
Closed Topic
08/25/17

Staffing Ratios - Development

I am looking to make a case for more staff (or less work for current staff) and am trying to find "industry" standards for number … read more ›

2 Comments
Closed Topic
09/05/17

Kaspersky / Russia Concerns

A member asks: Are organizations that are using Kaspersky Anti-Virus concerned about the media attention and claims of Russia-Kaspersky ties? Are other organizations getting pressure … read more ›

8 Comments
Closed Topic
08/29/17

Personnel Counts

We are working on a project that addresses the IT headcount as a % of total enterprise headcount. Would you be able to kindly provide … read more ›

2 Comments
Closed Topic
08/28/17

Windows 10 "defer" updates

I just had a couple machines set to "defer" updates and the Win 10 machines still updated to the latest 1703 build which we are … read more ›

1 Comments
Closed Topic
08/24/17

Luminex virtual tape systems

Are there any mainframe shops that are using or have considered using Luminex virtual tape systems? We are evaluating replacement systems for our soon to … read more ›

2 Comments
Closed Topic
08/09/17

Moving from PBX Legacy to a Cloud Solution

Looking for experiences or information from members who have moved from PBX Legacy to a cloud solution. Fusion Communications, Inc. is being considered as an … read more ›

2 Comments
Closed Topic
08/08/17

SaaS/Cloud Based Mobile Time and Expense Entry Platforms

Does anyone have any recommendations or experience around Software as a service / cloud based mobile time and expense entry platforms? … read more ›

1 Comments
Closed Topic
08/31/17

VDI Documentation

Looking for any materials on technologies other companies are using for VDI and how they are being utilized. … read more ›

1 Comments
Closed Topic
08/08/17

From EMC VNX SAN to a Pure Storage SAN?

Looking for any information or network opportunity with someone who has moved from an EMC VNX SAN to a Pure Storage SAN? … read more ›

2 Comments
Closed Topic
08/10/17

Mailchimp

I am looking for training on Mailchimp as we are considering a move to them from Constant Contact. … read more ›

1 Comments
Closed Topic
08/09/17

Windows 10 Implementation

We are looking to learn the impact on end-users when migrating from Windows 7 to Windows 10. We are trying to identify some good selling … read more ›

1 Comments
Closed Topic
08/07/17

Windows 2012 R2 Hyper-V

Does anyone have information/documents regarding a build on Windows 2012 R2 Hyper-V? We are in the middle of a build and converting our current servers … read more ›

2 Comments
Closed Topic
08/22/17

Web-based Payroll/Time-keeping Systems

Can anyone share feedback regarding Paycom, or recommend a similar a web based payroll system, where employees enter their time, request vacation or sick leave, … read more ›

1 Comments
Closed Topic
08/29/17

File Retention when Employee leaves

How do other companies handle folders/files that employees leave behind when they leave the company? … read more ›

2 Comments
Closed Topic
08/24/17

Server Patch Management Process

For Server Patch Management process - We are primarily concerned with Microsoft Patching on Servers as it relates to CRITICAL and HIGH releases. How are … read more ›

2 Comments
Closed Topic
08/24/17

IP Faxing Solutions

We are looking at IP based faxing solutions, moving away from traditional faxing hardware and communication lines and use of internet connect to do this … read more ›

6 Comments
Closed Topic
08/03/17

Microsoft Surface Hub User Feedback

Are there any members using Microsoft Surface Hub, and if so any pros/cons you can share? Does anyone use any of the built in applications? … read more ›

1 Comments
Closed Topic
08/03/17

Laws and Regulations Regarding Data in Other Countries

Has any multinational company had experience they are willing to share on laws and regulations of where data must reside for any of the following … read more ›

2 Comments
Closed Topic
08/03/17

Conference room projectors

A member is in the process of designing a few conference rooms for a new location and wants to get input from others on what … read more ›

2 Comments
Closed Topic
07/31/17

Measuring Return on Investment

Can anyone share their knowledge of quick ways to estimate ROI for backup solutions and network monitoring (both on-premise). … read more ›

3 Comments
Closed Topic
07/26/17

Email Authentication Survey

  1. Has your organization enabled email authentication using the DMARC standard? a. Yes b. No 2. Does your organization publish an SPF TXT record for
read more ›

1 Comments
Closed Topic
07/26/17

Help Desk Categories

Looking for any type of document regarding Help Desk categories or a listing of what other organizations have as categories to update a current list. … read more ›

1 Comments
Closed Topic
07/20/17

IT Staff Temp. Labor Agency

Looking for recommendations for an IT Staff Temp. Labor Agency in the California area. … read more ›

1 Comments
Closed Topic
07/19/17

Project Classification

How do others classify projects (Small, Medium and Large) for a medium-sized company? … read more ›

1 Comments
Closed Topic
07/18/17

ProofPoint and Mimecast

I'm doing a comparison of ProofPoint and Mimecast and would appreciate some feedback. We will be moving to Office 356 by the end of the … read more ›

5 Comments
Closed Topic
07/14/17

Plan for Negotiating with IT Vendors

Looking for a plan for negotiating with IT Vendors for savings? … read more ›

2 Comments
Closed Topic
07/12/17

Desktop Support Statistics Survey

I would like to gather statistics on Desktop Support ratios being employed: a. How many desktop support personnel do you currently employ per 1000 desktops? … read more ›

4 Comments
Closed Topic
03/07/17

Batch Jobs & Batch Scheduling

Does anyone have any policies, procedures or processes for Batch Jobs or Batch Scheduling? Also, any feedback would be helpful. … read more ›

2 Comments
Closed Topic
08/21/17

Training programs for IT Support teams

Can anyone share recommendations for training programs for IT Support teams? Either in-person, books, online or other training systems that have worked well for IT … read more ›

4 Comments
Closed Topic
08/22/17

Tableau Dashboard

A member is interested in seeing standards for deployment of Tableau dashboards in an enterprise. Are any entities enforcing standards to make the dashboard experience … read more ›

2 Comments
Closed Topic
08/04/17

Benchmark Information for Help Desk Utilization

We are looking for benchmarking information for help desk utilization from other Higher education/schools of our size. We have 689 staff and faculty, and 4119 … read more ›

1 Comments
Closed Topic
08/03/17

Performance Management Tools

What applications are others using and are they happy with them? We are currently evaluating Trakstar, ReviewSnap, and SAP Success factors. I'm also curious about … read more ›

2 Comments
Closed Topic
08/02/17

Panel Interview questions for an IT Manager

I am looking for list of questions that I can use for a panel interview for an IT Manager. … read more ›

1 Comments
Closed Topic
08/23/17

OneDrive for Business Implementation

Lessons learned in implementation of One Drive for Business to standardize as information sharing tool in municipal setting to replace multiple tools floating around and … read more ›

1 Comments
Closed Topic
08/10/17

OCR Solution that works within SharePoint

Seeking recommendations for an OCR solution that works within SharePoint. A member has several PDFs that they need to make searchable within SharePoint. … read more ›

3 Comments
Closed Topic
08/17/17

Web Application Firewall

We are working on implementing a Web Application Firewall in our environment and we’re struggling with how to handle roles and responsibilities. Vendor consulting is … read more ›

1 Comments
Closed Topic
08/17/17

Security Certificate Management

How are other organizations handling security certificate management? Any information on tools or services would be appreciated. … read more ›

2 Comments
Closed Topic
08/16/17

Best Practices Document for Developers

Do you have any “Best Practices” document for developers on how to manage/organize their work on servers? Something like • Do not create any user … read more ›

1 Comments
Closed Topic
08/03/17

VDI Implementation Vendor Recommendations

Has anyone used any of the companies below for a VDI Implementation? • Heartland Business Systems • Digicorp, Inc • MTM Technologies • Emergent Networks … read more ›

3 Comments
Closed Topic
08/10/17

Comparison between MobileIron and AirWatch

A member is looking for any documentation comparing MobileIron and AirWatch specifically. … read more ›

3 Comments
Closed Topic
08/11/17

Cloud Security Administrator

Has your organization hired a Cloud Security Administrator and if so, what does their job description look like? … read more ›

1 Comments
Closed Topic
07/25/17

Internal Software audit process to identify cost savings

I am soliciting for a methodology to perform an internal software audit identifying potential cost savings? We use Sassafras K2 as our software management tool. … read more ›

2 Comments
Closed Topic
07/25/17

Publishing a University's standard image to faculty and staff

I am looking into publishing the University's standard image to faculty and staff. By creating approved packages using SCCM for University education and staff departments, … read more ›

2 Comments
Closed Topic
07/25/17

Dell's Computer System Imaging Service

Are there any other Higher Education members (or others) using Dell's Computer System Imaging Service that can share their experiences. … read more ›

2 Comments
Closed Topic
08/01/17

Managed Service Provider Recommendations

We’re looking for a managed IT service provider reference in the Southern California area for a 25-person office. Any recommendations? … read more ›

1 Comments
Closed Topic
08/02/17

Process Control Test/Training Systems

Do any manufacturing members have test / training systems for Process Control? We have test instances for ERP, MES, and MMS, but not for our … read more ›

2 Comments
Closed Topic
08/02/17

KnowBe4 vs. PhishMe

Has anyone compared KnowBe4 with PhishMe and/or switched from one to the other? I’m looking for a recommendation for one over the over and why … read more ›

3 Comments
Closed Topic
04/25/17

Ticket Management Practices

I am looking for input on Ticket Management practices in a company that leans towards ITIL but has not staffed a true Service Desk where … read more ›

1 Comments
Closed Topic
07/26/17

Microsoft Project Online

A member would like to connect with others (particularly government entities) who are using Microsoft Project Online. Please share the experiences you've had with this … read more ›

2 Comments
Closed Topic
07/19/17

Enterprise Printers - recommendation needed

Looking for feedback on enterprise printers. Currently we have older HP printers which have served us well for the past several years, more recently we … read more ›

2 Comments
Closed Topic
07/18/17

Cloud Metrics

What metrics are others tracking when it comes to cloud? Not SLA type metrics, but metrics that track cloud adoption, productivity/efficiency gains, etc. … read more ›

3 Comments
Closed Topic
07/14/17

ServiceNow Express

We currently use ServiceNow Express as our Help Desk software. We were told this week that the Express version of ServiceNow is being converted to … read more ›

2 Comments
Closed Topic
07/19/17

Security Risk Assessment for Mobile Devices

I would like to know if anyone has done Security Risk Assessment for Mobile Devices. Does anyone have a document or template that they can … read more ›

2 Comments
Closed Topic
07/17/17

Email Authenticity Guarantee

We send out corporate communications to users related to system status or upcoming system maintenance. Is there a way to guarantee the authenticity of the … read more ›

3 Comments
Closed Topic
07/13/17

Ticketing System Requirements

We are going to replace our ticketing system and we are listing our requirements for the replacement system. We were wondering what others listed as … read more ›

2 Comments
Closed Topic
07/11/17

Active Directory Replication Issue

Looking to resolve an Active Directory replication issue. Specifically, we had 3 domain controllers and one is no longer available. Since it's not available we … read more ›

2 Comments
Closed Topic
07/11/17

HR Workflows for Onboarding/Off Boarding

Looking for Human Resource Workflows for Onboarding/Offboarding electronically to be used at several locations. … read more ›

2 Comments
Closed Topic
07/07/17

Revamping an Organization's Many GPO's

Looking for anything you have on revamping an organization's GPO's to streamline for users. … read more ›

1 Comments
Closed Topic
07/05/17

Varonis DatAdvantage

Do others use Varonis DatAdvantage to help audit users, groups, file permissions and data classification tools to help auditing by automatically detecting and correct changes … read more ›

3 Comments
Closed Topic
08/01/17

CRM Vendors

Looking for industry leaders who specialize in Omni-Channel Management and CRM enterprise level capabilities. Our organization will be sending out an RFP and we need … read more ›

2 Comments
Closed Topic
08/02/17

MobileIron Experiences

A member is researching Mobile Device Management solutions and would like to have a discussion with members who are using MobileIron. read more ›

1 Comments
Closed Topic
07/26/17

Electronic Health Records Application

Is anyone using eClinicalWorks (Electronic Health Records Application)? … read more ›

1 Comments
Closed Topic
07/21/17

System architecture mapping software

What are others using for system architecture mapping software. Specifically, we are looking for a mapping software that can be robust enough to identify high … read more ›

3 Comments
Closed Topic
07/17/17

IT Risk Assessment

I’m looking for a plan to guide me in performing an audit and also lists or SCSEMs (or MOT’s using NIST terminology) about what to … read more ›

1 Comments
Closed Topic
07/24/17

Citizen Development Guidelines / Standards

A member is looking for another organization that has successfully implemented “Citizen Development” or “Business Lead” Application development to share their guidelines/principles/standards for this practice. … read more ›

1 Comments
Closed Topic
07/21/17

Authentication for O365

A member is looking for some guidance: They enabled Windows Integrated Authentication (WIA) for Google Chrome because users were prompted twice when logging into O365 … read more ›

3 Comments
Closed Topic
07/05/17

Blocking Calls From a Mobile Device

A member is looking for feedback regarding how to block calls (with NO caller ID) from coming to your mobile number. … read more ›

4 Comments
Closed Topic
06/14/17

Best Practices for Email eDiscovery and Litigation Holds

Looking for members who have experience in the area of email eDiscovery and litigation holds, and can share some best practice ideas to help build … read more ›

3 Comments
Closed Topic
06/27/17

Software Sustainment Model or Plan

Does anyone have a template for project managers who are transferring software from a project state to sustain? We are looking for a Software Sustainment … read more ›

1 Comments
Closed Topic
06/13/17

Mobile Phone Case Expense and Reimbursement

Looking for a policy regarding providing a phone case for a mobile phone - What are others doing regarding reimbursement? … read more ›

1 Comments
Closed Topic
06/09/17

Change Control for Network or IT Operation Changes

Looking for documents around change control specifically around network or IT Operation changes. … read more ›

2 Comments
Closed Topic
06/06/17

SECURE Dropbox or Equivalent

Looking for a SECURE Dropbox or equivalent. Interested in a product by Varonis, and is anyone using LeapFile? … read more ›

8 Comments
Closed Topic
05/31/17

Photo Storage and Indexing

We have a large project with 5 or 6 different applications needing to take photos, index them, store and retrieve them. We will be using … read more ›

5 Comments
Closed Topic
07/24/17

SOW for contracting project management services

Can anyone share a SOW for contracting project management services? … read more ›

1 Comments
Closed Topic
07/10/17

ITSM Service Request or Incident Request Priority Calculation

As part of Information & Technology Service Management (ITSM), I have a requirement that when clients raise a service request or incident request instead of … read more ›

4 Comments
Closed Topic
07/18/17

ServiceNow for Enterprise Service Management

Does anyone have information/feedback on the ServiceNow tool from an Enterprise Service Management perspective? There is a great deal of informaiton on it from an … read more ›

3 Comments
Closed Topic
07/20/17

WAN Optimization Tools

We’re contemplating some WAN optimization products and I love to hear from others who may be using such things. These are products that use compression … read more ›

3 Comments
Closed Topic
07/24/17

What IT Governance Structures Are Working Best For Others?

A member would like to hear from others, what IT governance structures are working best for them. … read more ›

4 Comments
Closed Topic
07/18/17

Mapping of ISO 27001, HIPAA, SOX & PCI Standards

A member is searching for a document that contains a mapping of the ISO 27001, HIPAA, SOX & PCI standards. Does anyone have something they … read more ›

2 Comments
Closed Topic
07/12/17

Options for Patching/Tracking of Laptops that are not connected to the Internal Network

A member is seeking options to cover patching and tracking of laptops that are not ever connected to the internal network. Can anyone share feedback … read more ›

2 Comments
Closed Topic
07/10/17

Cobit 5

A member would like to hear others experiences with Cobit 5. … read more ›

1 Comments
Closed Topic
06/29/17

SharePoint Compliant with 21 CFR Part 11

A member is asking if anyone has validated SharePoint to be compliant with 21 CFR part 11. Can anyone share feedback on this? … read more ›

2 Comments
Closed Topic
06/27/17

Guidelines/Governance for SharePoint Online

Does anyone have any type of guidelines or a governance in place for SharePoint Online, that they can share? … read more ›

1 Comments
Closed Topic
06/27/17

VMware Migration Tool to Upgrade VMware 5.5 to VMware 6.0, Update 2

A member is seeking experience from anyone that has used a VMware migration tool to upgrade VMware 5.5 to VMware 6.0, update 2. … read more ›

1 Comments
Closed Topic
07/20/17

USPS address validation solution

We are looking into a USPS address validation solution to integrate into the Line of Business software. There are many solutions out there and we … read more ›

3 Comments
Closed Topic
07/06/17

Web service for validating Bank (ABA) Routing Numbers

We are looking for a web service offering to validate Bank (ABA) Routing Numbers. The web service would accept as input a 9-digit routing number … read more ›

2 Comments
Closed Topic
07/18/17

New computer deployments - migrating domain user profiles

In regards to new computer deployments, what tools have others used to migrate domain user profiles from a Windows 7 machine to a Windows 10 … read more ›

6 Comments
Closed Topic
07/10/17

Microsoft Dynamics AX 2012 R2

We use Microsoft Dynamics AX 2012 R2, and our System Administrator is looking gain some insight on to how to successfully set up a development … read more ›

3 Comments
Closed Topic
06/16/17

SharePoint 2016 Tutorials

Member Question: We are getting ready to dive into the world of SharePoint and I was made the point person. I am looking for good … read more ›

1 Comments
Closed Topic
07/17/17

Alternative to JDE

We are looking for alternative to JDE. If you could provide us with the following. • Which are other similar products in the market. • … read more ›

1 Comments
Closed Topic
07/17/17

Adobe Replacement - NitroPDF users we can talk to or any other product replacement recommendations?

We are considering walking away from Adobe Pro/Std and are looking into NitroPDF. Any Norex members that have moved off that would be willing to … read more ›

2 Comments
Closed Topic
07/11/17

Veeva Vault eTMF

Are there any Veeva customers that are using the Vault eTMF solution or any customers that recently switched to using Veeva Vault eTMF? … read more ›

2 Comments
Closed Topic
06/28/17

Patch Management

I am looking for anything on Patch Management for servers. Basically, we are wanting to know how people are handling patch management as we have … read more ›

4 Comments
Closed Topic
06/20/17

SharePoint eShare

Does anyone have policies or procedures you could share with us for: 1. SharePoint - eShare external/internal site data procedure. Hoping someone has provided how … read more ›

3 Comments
Closed Topic
07/13/17

Windows updates/patches for Lync/Skype

Is anyone using an automated process to perform monthly Windows Updates/Patches to their Microsoft Lync 2013 or Skype for Business 2015 servers? Interested in more … read more ›

1 Comments
Closed Topic
07/10/17

Staffing Statistics

Request for feedback from a Non Profit Member: Need to present reliable staffing statistics from a credible source to my Executive Committee. In particular these … read more ›

3 Comments
Closed Topic
07/06/17

Litigation Management Software

I want to know what vendors and solutions do others use for litigation management software? … read more ›

1 Comments
Closed Topic
07/06/17

Recommendations for Learning Management Systems (LMS)

What Learning Management Systems are members using? Which ones would you recommend and which ones would you avoid? … read more ›

3 Comments
Closed Topic
07/07/17

ERP User Role Management

We currently have a very manual request process for ERP user role management. How do other organizations deal with SAP/Oracle (etc.) user role management? Looking … read more ›

3 Comments
Closed Topic
07/05/17

Cloud Based Spam Filter Services

A member is looking for feedback regarding cloud based SPAM filter services in the areas of: ease of implementation spam filter accuracy performance false positives … read more ›

3 Comments
Closed Topic
07/05/17

New York Regulation for Cybersecurity Program and Policy

A member is looking for a template that financial companies are developing as a part of the New York regulation for Cybersecurity Program and Cybersecurity … read more ›

1 Comments
Closed Topic
05/01/17

Overall Workflow Template Needed

A member is looking for an overall workflow template to document processes. It needs to show who is involved, who is responsible, who does it … read more ›

3 Comments
Closed Topic
07/05/17

AirWatch and Shavlik Patch

A member will soon implement AirWatch and Shavlik Patch and would like to network with members who currently have one or both of these solutions … read more ›

4 Comments
Closed Topic
07/06/17

Anti-Virus in a VDI Environment

We have a XenApp environment and want to know what Anti-Virus solutions are commonly used or recommended. We are currently using XenServer 6.5 hypervisor, Server … read more ›

2 Comments
Closed Topic
07/05/17

ID Badges

For transit organizations, we are in need for some ID card vendors that can be encoded, and work with the Zebra printers and fare boxes. … read more ›

1 Comments
Closed Topic
07/05/17

EU GDPR (General Data Protection Regulation)

Looking for information,lessons learned,templates, etc for EU GDPR? I am trying to learn as much as possible about GDPR to ensure we are fully in … read more ›

1 Comments
Closed Topic
07/05/17

Software to Create Corporate Self-Service Forms

I am working on a project to revamp corporate forms we host on our intranet. We will be looking for a new software platform to … read more ›

3 Comments
Closed Topic
07/05/17

Cloud RFP and vendor selection

Does anyone have an RFP or vendor selection criteria for Virtual Private Cloud, Private Cloud, Public Cloud and On-Prem hosting and infrastructure? … read more ›

1 Comments
Closed Topic
06/29/17

Mimecast Product Features

We recently implemented Mimecast for filtering spam and junk mail along with archiving. It has other features like quarantining links and attachments to make sure … read more ›

3 Comments
Closed Topic
06/29/17

Remote Access solutions for iOS devices

Member Question: We use MobileIron as our MDM. We have iOS devices: iPhones and iPads. MobileIron has a product called Help@Work that allows you to … read more ›

1 Comments
Closed Topic
06/21/17

Windows update issue

We are currently in the process of testing workstation patch deployment and management using WSUS. We are having an issue where our Windows 8.1 and … read more ›

7 Comments
Closed Topic
06/21/17

Account Consultants Interview Questions

Does anyone have an outline of interview questions for an Account Consultant that they can share? We are now hiring/filling positions for Account Reps for … read more ›

2 Comments
Closed Topic
06/14/17

Software for handling Receivables

What software products are others using for handling receivables that allow you to process on a tablet/laptop without an Internet connection? … read more ›

1 Comments
Closed Topic
06/07/17

Business Intelligence Tools

Has anyone has done an assessment of different Business Intelligence (BI) systems available on the market? In particular, it would be beneficial to see an … read more ›

1 Comments
Closed Topic
06/14/17

Android Mobile Device Setup and Reset for Terminated Employees

What process do you use to reset android mobile devices when an employee leaves? I don’t like our current setup process because we allow users … read more ›

5 Comments
Closed Topic
06/23/17

LogRhythm

We are looking to purchase LogRhythm and are wondering if there is a member that recently purchased and is now using LogRhythm. We would like … read more ›

1 Comments
Closed Topic
06/22/17

Managed Switches & Wireless Access Points

We currently use Adtran 1238s and Adtran AP160s for our managed switches and wireless access points. We are looking at replacing them in near future … read more ›

4 Comments
Closed Topic
06/21/17

Windows Server Error

For a Windows server 2008 R2, x64; when attempting to upgrade to internet explorer 11, we're getting a error "Access Denied". When upgrading it attempts … read more ›

2 Comments
Closed Topic
06/13/17

Employee Separation Policies

Looking for the following: Employee separation policies, including email retention policies o How long do you keep the account after it has been disabled? o … read more ›

6 Comments
Closed Topic
06/08/17

Web Security Tools

I was wondering if the NOREX membership would be willing to share their experiences with the following products: • Blue Coat ProxySG • Cisco Web … read more ›

3 Comments
Closed Topic
06/06/17

Asset Management System

We are looking for a low-cost cloud-based asset management system to track, PCs, Notebooks, printers, servers and switches... preferably SQL-based so we can populate data … read more ›

3 Comments
Closed Topic
06/20/17

Cyber Security Tabletop Exercises

Does anyone have cyber security tabletop exercises they can share? … read more ›

3 Comments
Closed Topic
06/29/17

Call tracking software needed

We recently went to a new Cisco VoIP phone system and do not have call tracking capabilities. We are reviewing software that will work with … read more ›

7 Comments
Closed Topic
05/24/17

Office 365 and Google Apps Coexistence Tool

Looking for a recommendation for a coexistence tool to share calendar free/busy time and contacts between Google Apps and O365. And we have a very … read more ›

1 Comments
Closed Topic
05/11/17

Compensation Study

Looking for a compensation study for our IT shop. The study would give job descriptions and an expected salary for each position. Making sure if … read more ›

1 Comments
Closed Topic
05/10/17

Multiple Domains to Single Domain - Lessons Learned

A member is looking for information regarding moving from multiple domains to a single domain. They are interested in experiences, lessons learned and how it's … read more ›

1 Comments
Closed Topic
06/02/17

Hosted Customer Contact Center Solutions

We are currently evaluating three tools, PureConnect by Genesys, inContact and Geomant. (We are evaluating a hosted / Cloud based implementation, not on-premise.) As we … read more ›

1 Comments
Closed Topic
05/23/17

Crisis Management Education

How do others educate executive management with regards to opportunity costs and prioritization for crisis management? … read more ›

3 Comments
Closed Topic
06/19/17

Azure Information Protection

What successes are you having with implementing Azure Information Protection (AIP)? … read more ›

1 Comments
Closed Topic
05/08/17

Active Directory Upgrade

We are considering an upgrade from Active Directory functional level 2008R2 and we are thinking of going to Active Directory 2016. We are looking to … read more ›

1 Comments
Closed Topic
05/08/17

Hosted/Cloud Warehouse Management Systems

A member is seeking recommendations on Warehouse Management systems that are hosted/cloud based. … read more ›

1 Comments
Closed Topic
05/08/17

Asterisk Based Phone System

A member would like to network, regarding reporting, with other organizations that use an Asterisk based phone system. … read more ›

3 Comments
Closed Topic
05/02/17

Symantec End Point Upgrade

We are looking to upgrade our Symantec End Point protection to version 14.X. Can anyone share information? … read more ›

4 Comments
Closed Topic
06/13/17

VMware vCloud Air Experiences

A member is actively looking at the VMware vCloud Air solution for general storage and VM management and would like to hear about other organization's … read more ›

2 Comments
Closed Topic
05/24/17

RFP for Workers Compensation Software

A member is looking for an RFP for Workers Compensation Software. Any help is greatly appreciated. … read more ›

1 Comments
Closed Topic
05/25/17

Need help with InfoPath form and SharePoint List

We have an InfoPath form that submits to a SharePoint list. When the form is submitted, three triggers occur: • The user is directed back … read more ›

3 Comments
Closed Topic
06/06/17

Forcepoint Experiences

A member is considering replacing their current web filtering application, Websense, with Forcepoint (who bought Websense.) They are looking for feedback on other member's experiences … read more ›

3 Comments
Closed Topic
06/07/17

Recruiting a Business Intelligence Developer

We’re looking to recruit a BI developer, and we’re having difficulty finding a qualified candidate. Does anyone have suggestions for ways to recruit qualified BI … read more ›

4 Comments
Closed Topic
06/01/17

WAN restructuring

We are looking to start the process of restructuring our WAN. We’re looking for any recommendations for a vendor agnostic consultant to help with requirements … read more ›

2 Comments
Closed Topic
06/01/17

Moving to a VoIP solution

We are looking to start the process of moving to a VoIP solution and putting the project out to bid. We’re looking for any recommendations … read more ›

3 Comments
Closed Topic
05/24/17

Manufacturing Application Support Specialist

I am looking for a job description for a Shop Floor / Manufacturing Application support specialist. We’re looking for a sample of something that includes … read more ›

1 Comments
Closed Topic
05/22/17

Patch Management Best Practices

Given the WannaCry ransomware that was wreaking havoc recently. I am looking for best practices for server patching. We have SCCM. I would like to … read more ›

3 Comments
Closed Topic
05/18/17

Microsoft Office Licensing Policy

In a setup where I as a user have MS Office Professional Plus on my device would like to remote in another device that has … read more ›

3 Comments
Closed Topic
05/11/17

IT Budget Allocation

I’m looking for feedback regarding IT budgets and how they are being allocated within the company? Or is IT typically being treated as one big … read more ›

4 Comments
Closed Topic
05/10/17

ERP vs. Best of Breed Systems

We are kicking off an soft initiative to re-evaluate the decision that we made 8+ years ago to go with Best of Breed systems vs. … read more ›

2 Comments
Closed Topic
05/26/17

Data Scientist Recruitment Website Recommendations

I’m looking for recommendations on where to post our data scientist job description. What IT recruitment websites, data scientist online networks, etc. would members recommend … read more ›

3 Comments
Closed Topic
05/09/17

Cisco ACI and Cisco ISE

We have just kicked off a security initiative and purchased security hardware for our servers. We are now looking for some help with installation and … read more ›

1 Comments
Closed Topic
05/17/17

Dark WEB Policy

Does anyone have a policy that is written to expressly prohibit the use of TOR, TAILS, etc. on the corporate network? We have a general … read more ›

4 Comments
Closed Topic
05/23/17

eDiscovery Tools

I am starting to research eDiscovery tools. What tools do other members use and recommend for eDiscovery? … read more ›

5 Comments
Closed Topic
05/16/17

Vendor Recommendations for Legacy Backup Tape Conversion

We have backup tapes going back fifteen years, with no way to read or access the information. We need a vendor who will convert those … read more ›

1 Comments
Closed Topic
05/31/17

Document Management System

Looking for recommendations for a (preferably cloud) Document Management System. There are a few requirements that we have: • Must be hosted in Canada for … read more ›

2 Comments
Closed Topic
05/26/17

Cyber Security Financial Risk

I am looking for documentation or information regarding financial risk associated with Cyber Security. … read more ›

2 Comments
Closed Topic
05/22/17

ITIL Service Book Tool

Have any members created an ITIL Service Book for their Data Center? Is there a tool to purchase or something to share? … read more ›

3 Comments
Closed Topic
05/18/17

Video Conference Systems - Zoom

We are looking into a video conference system for the home and remote offices. We are looking at Zoom. Are there any members using Zoom … read more ›

1 Comments
Closed Topic
05/08/17

ISO 22301 or 27001

As a B2C SaaS company with about 50% of our customers outside the US, we are grappling with how best to implement ISO 22301 or … read more ›

1 Comments
Closed Topic
06/01/17

DarkTrace Experiences

A member would like to hear about other organization's experiences with DarkTrace. … read more ›

3 Comments
Closed Topic
05/30/17

Cost Per Employee for Information Technology Services

A member is seeking a document which covers the cost per employee for IT services ( ie Software, hardware, support, etc. ) … read more ›

1 Comments
Closed Topic
07/07/17

Recommendations for Wireless Service Help Desk Provider

We currently employ a provider that provides agents to handle mobile device ordering, mobile plan management, and mobile device support to our employees. They specialize … read more ›

3 Comments
Closed Topic
05/30/17

Support for Barcode Technology

A member would like to speak with others about support for barcode technology in their manufacturing locations. They will be new to scanning and have … read more ›

2 Comments
Closed Topic
05/30/17

Hiring a CISO - feedback needed

A member is considering hiring a Chief Information Security Officer and would like to hear from others who have one. How many employees did you … read more ›

3 Comments
Closed Topic
05/22/17

Certified Cloud Security Professional

The value of the CISSP cert is well established. What are the thoughts among organizations and individuals on the fairly new Certified Cloud Security Professional … read more ›

2 Comments
Closed Topic
05/01/17

Ticketing System Recommendations For ITIL Shops

A member is reviewing ticketing systems and would like to get a feel for what else is out there and effective for other ITIL Shops. … read more ›

4 Comments
Closed Topic
04/25/17

Migrate to Azure Resource Manager

Does anyone have advice or lessons learned on migrating to Azure Resource Manager from Azure classic? … read more ›

2 Comments
Closed Topic
04/25/17

Kronos Timekeeper

Does anyone have documentation on Kronos Timekeeper 8. Examples would be: How to punch in at the lock; how to swipe your badge; how to … read more ›

2 Comments
Closed Topic
04/18/17

Mapping Agile to Waterfall Phases for Budgeting Purposes

Those of us who track, report, and manage budget at a line level for Agile projects are often forced into tracking the budget the way … read more ›

3 Comments
Closed Topic
04/18/17

Government CIO

For 2018, what are the three most IT challenges faced by Government CIO's? … read more ›

4 Comments
Closed Topic
04/18/17

Upgrades for Windows 10

Has anyone successfully performed in-place upgrades to Windows 10 of virtual machines running Windows Enterprise edition? … read more ›

1 Comments
Closed Topic
04/14/17

Software Compliance Policy

We are looking for a simple policy addressing software compliance that what is installed on a desktop is purchased by the organization and anything else … read more ›

2 Comments
Closed Topic
04/10/17

Replacing Websense (now Forcepoint) with another Web Filtering Solution

Has anyone replaced Websense (now Forcepoint) with another web filtering and monitoring solution? And are you happy with your replacement? … read more ›

3 Comments
Closed Topic
04/03/17

Hosted Voice Contact Center Solutions

I'm looking for feedback/references for 2 vendors for hosted voice contact center solutions - InContact and Interactive Intelligence. I'm curious about the speed and accuracy … read more ›

2 Comments
Closed Topic
05/26/17

MS Dynamics AX Developer & Relationship Manager Job Description Needed

A member is looking for a MS Dynamics AX Developer & Relationship Manager Job Description. … read more ›

2 Comments
Closed Topic
05/26/17

Migrating Away from Office 365

Has anyone migrated away from Office 365, or considering moving away? If so, can you share your reasons? A member that has not yet moved … read more ›

1 Comments
Closed Topic
05/24/17

Ransomware Mitigation Plan or Procedure

A member is searching for a document that is specific to ransomware, a ransomware mitigation plan or procedure of some type. They want some type … read more ›

4 Comments
Closed Topic
05/23/17

Microsoft Updates for Servers

A member is asking how others approach their weekly Microsoft updates for servers. They have 50-60 servers that require updates every week when Microsoft pushes … read more ›

6 Comments
Closed Topic
05/17/17

Microsoft Server Licensing in the virtual world

A member would like to hear how others are handling MS server licensing in the virtual world. … read more ›

5 Comments
Closed Topic
05/23/17

Recovery Strategy

If a recovery strategy includes working from home, what is the device used (company owned laptop, thin client, personal home device or something else)? … read more ›

1 Comments
Closed Topic
05/23/17

ERP Integration RFP

Looking for a template for an ERP Integration RFP. … read more ›

1 Comments
Closed Topic
05/24/17

Mobile Device Management Experiences

A member is interested in opinions on MDM (mobile device management solutions, particularly Meraki and Intune … read more ›

1 Comments
Closed Topic
05/19/17

Veritas and Symantec Sales Rep Recommendations

A member is looking for good,reliable and trusted sales rep contacts at Veritas and at Symantec to help bridge some relationships for a recent acquisition. … read more ›

1 Comments
Closed Topic
05/19/17

Sophos Intercept X

Looking for members who have experience with Sophos Intercept X endpoint security or antivirus software. A member would like to get feedback on how it … read more ›

2 Comments
Closed Topic
03/30/17

IT Contract Review

We are finding that reviewing our IT contracts has changed a bit with the addition of cloud options, new methods of storing/moving data, etc. I … read more ›

4 Comments
Closed Topic
05/17/17

Manufacturer's Centralized Maintenance Management System Experiences

A member is looking at a new Centralized Maintenance Management System that has the capability of interfacing to their ERP System and has mobility options … read more ›

3 Comments
Closed Topic
05/16/17

Outsourcing After Hours Help Desk

An East Coast member is looking for vendor recommendations for outsourcing after hours Help Desk. … read more ›

3 Comments
Closed Topic
05/03/17

Office 365 Development Environment

Do any members have an Office 365 Development Environment? If so, what factors led you in that direction? … read more ›

1 Comments
Closed Topic
04/26/17

Board / Staff Report Solution

I there s a solution that others use for creation and workflow on board or staff reports for Board Meetings? We are seeing if there … read more ›

1 Comments
Closed Topic
05/08/17

MS Windows 10 Licensing - Current Branch or Long Term Service Branch?

A member is seeking information/recommendations on whether to choose Current Branch or Long Term Service Branch for MS Windows 10 Licensing. … read more ›

1 Comments
Closed Topic
05/01/17

Robotic Process Automation Software

A member is searching for a replacement vendor for their current provider, for a Robotic Process Automation (RPA) application to automate the updating of customer … read more ›

2 Comments
Closed Topic
05/01/17

Issues with OneDrive

A member is having problems with OneDrive disconnecting after 24 hours. Can anyone share some feedback on this issue? … read more ›

4 Comments
Closed Topic
04/27/17

Citrix XenDesktop with nVidia GRID vGPU Cards

A member is asking if anyone can share their experience using Citrix XenDesktop with nVidia GRID vGPU cards. … read more ›

2 Comments
Closed Topic
04/26/17

Job Description - Manage Security Camera Deployment & Maintenance

A member is searching for a job description around a role that manages security camera deployment and maintenance. (not the actual watching of footage or … read more ›

1 Comments
Closed Topic
04/24/17

SolarWinds Modules: UDT, IPAM, NCM, NPM

A member is getting ready to deploy SolarWinds in their environment, and would like to chat with others that have experience with modules UDT, IPAM, … read more ›

3 Comments
Closed Topic
04/19/17

Available Grants, Vendor Recommendations for 800 MHz Radio System Upgrade

A government member is preparing to enter into a large project to upgrade their 800 MHz radio system. They would like to see if there … read more ›

1 Comments
Closed Topic
04/14/17

Wired Rack Sensors for Temp/Humidity in a Data Center Rack

A member is seeking recommendations around wired rack sensors for temp/humidity in a data center rack. Ideally, units that don't require buying new power distribution … read more ›

6 Comments
Closed Topic
04/13/17

BitLocker Implementation

A member is asking to speak with others regarding a BitLocker implementation. They are seeking some type of project plan that might show hours worked, … read more ›

2 Comments
Closed Topic
03/31/17

Seeking guidance for Device & Media Control Policy mandated by HIPAA Regulations

A member is seeking guidance for their Device & Media Control policy with the following HIPAA regulatory references: 164.310(d)(1) - Device and media controls, 164.310(d)(2)(i) … read more ›

1 Comments
Closed Topic
03/30/17

System backup procedures and backup retention policies

I am looking for documents that speak about documenting and performing system backups? I would also like to know what others are doing for their … read more ›

3 Comments
Closed Topic
05/01/17

Project Go Live Readiness Assessment

Does anyone have information on Project Go Live Readiness Assessments? … read more ›

5 Comments
Closed Topic
05/01/17

Viewpoint Vista

Looking for other users of the ERP Viewpoint Vista. Would like to talk about the Project Management (PM) module specifically but also lessons learned, best … read more ›

1 Comments
Closed Topic
04/25/17

Email Signatures

Looking for information on corporate email signatures, specifically concerning embedded images that turn to attachments when a user is using an iPhone to reply to … read more ›

2 Comments
Closed Topic
04/17/17

Mobile Use Reimbursement Statistics

I am reviewing some of our corporate policies related to BYOD and use of personal mobile devices in our company and would like to poll … read more ›

2 Comments
Closed Topic
04/11/17

Security Cameras

Does anyone have experience with security cameras by Hikvision? … read more ›

1 Comments
Closed Topic
04/03/17

Fax Solution Alternatives

Looking for an alternative to RightFax. Are there any members in Canada who have a cloud based or IP based fax solution that integrates with … read more ›

3 Comments
Closed Topic
04/28/17

Identity Governance Solutions Feedback Needed

We are conducting an RFP on Identity Governance solutions. Anyone with experience with one of the following that had positive or negative experience, would be … read more ›

1 Comments
Closed Topic
03/29/17

Enterprise File Synchronization & Sharing (EFSS)

A member is seeking other's experiences with Enterprise File Synchronization and Sharing (EFSS) platforms. Especially, solutions from vendors other than Microsoft or Google. Can anyone … read more ›

5 Comments
Closed Topic
03/22/17

Cloud Services IT Charter

We are looking for an IT Charter that has addressed IT’s role in regard to Cloud based services. Users these days empower themselves, because Cloud … read more ›

1 Comments
Closed Topic
03/21/17

Citrix VPN or F5

We are looking into replacing our current VPN/remote access solution for our end users and vendors. We have narrowed down our search to either Citrix … read more ›

5 Comments
Closed Topic
05/08/17

IT Steering Committee

A member is looking to relaunch their IT Steering Committee/Cabinet. Does anyone have a successful IT committee/cabinet? If so, what made it successful? Are you … read more ›

3 Comments
Closed Topic
05/04/17

Vishing (Voice Phishing)

What services, best practices and/or solutions are others using to address Vishing exploits? … read more ›

2 Comments
Closed Topic
05/02/17

Help with Design Document for Windows 10

Has anyone created a design document for Windows 10? Looking for a document to highlight GPO settings, BitLocker, user segmentation, etc. … read more ›

2 Comments
Closed Topic
05/01/17

Data Center Assessment

A member would like to procure someone to perform a data center assessment; assess power and cooling capacity, identify areas of risk, etc. Looking for … read more ›

4 Comments
Closed Topic
05/01/17

Email Retention

Please share feedback to the following questions regarding email retention: 1. Is email older than the retention period automatically deleted? (yes/no) 2. Do you provide … read more ›

3 Comments
Closed Topic
04/18/17

Win10 with VDI/VIEW corruption

we are seeing corruption with our Win10 running under View. We don't have as many native Win10 yet running so trying to determine if unique … read more ›

2 Comments
Closed Topic
04/18/17

Agile Tools for Remote Collaboration

I am looking for an Agile tool we can use specifically for remote collaboration. I need a tool that can be used for a team … read more ›

7 Comments
Closed Topic
05/08/17

Best Practices for Data Backup

We are currently reviewing our backup strategies for our distributed systems and databases. Do you have any information on industry best practices and strategies regarding … read more ›

1 Comments
Closed Topic
05/08/17

Application Mapping Software

Has your organization had good experiences with Application Mapping Software and if so, can you share? … read more ›

1 Comments
Closed Topic
05/01/17

Selling IP Addresses

Can anyone provide documentation/information on selling IP addresses and what the best approach is to handle this? … read more ›

3 Comments
Closed Topic
04/25/17

Communications Plans

Do you have any Citywide Communications Plans that you could share with me? It kind of overlaps between IT and Marketing. We are talking about … read more ›

1 Comments
Closed Topic
04/24/17

Cyber security risk reporting in organizations

I am looking for information on Cyber Security Risk Reporting in a large public (government) or private-industry organization (of equivalent size and complexity). More specifically: … read more ›

2 Comments
Closed Topic
04/24/17

Fax to Email

What successes, failures, etc. have others had with going from FAX to Email? Who are you using? … read more ›

1 Comments
Closed Topic
04/17/17

RFP for PC technology upgrade

We are considering outsourcing our PC technology upgrade project (PC refresh). Does anyone have a template for an RFP for outsourcing a PC upgrade? … read more ›

1 Comments
Closed Topic
04/11/17

Video Closed Captioning for ADA Compliance

I'm looking for information on tools for video closed captioning and posting video and content to the web that is ADA compliant. I'm not finding … read more ›

1 Comments
Closed Topic
04/26/17

Architecture Review Board Policies

A member is looking for example polices to aid in creating an Architecture Review Board. … read more ›

1 Comments
Closed Topic
04/24/17

Informatica Upgrade

Our organization is looking to upgrade our Linux environment from OEL5 11g to OEL7 12c. The Linux server is hosting Informatica and the client (Informatica … read more ›

1 Comments
Closed Topic
04/24/17

Console Servers

What brand of console server is your organization using for out-of-band console connections to network gear? Are you using Uplogix? If so, do you use … read more ›

2 Comments
Closed Topic
04/24/17

Remote Video Monitoring/Capture Market

Looking for vendors in the remote video monitoring/capture market who could respond to our RFI. … read more ›

1 Comments
Closed Topic
04/18/17

SharePoint and OneDrive backup solutions

Can others share their recommendations for SharePoint / OneDrive backup solutions? … read more ›

3 Comments
Closed Topic
04/04/17

Audio only conference solutions

I know many organization have done a unified communication, but we are just looking for a very stable/reliable voice only solution. Can others please share … read more ›

5 Comments
Closed Topic
04/04/17

User access audit software

We are looking for recommendations for user access audit software. When going through our annual IT audit we need to show all users have been … read more ›

3 Comments
Closed Topic
03/17/17

Cisco Jabber with Active Directory Group Message

Looking for anyone with experience using Cisco Jabber IM solution, integrated with Active Directory and using AD Distribution List groups for IM group messaging. Specifically … read more ›

1 Comments
Closed Topic
03/15/17

Connection (MoreDirect) as VAR

A member would like to speak with others who are using Connection (MoreDirect) as their VAR. Please share your experiences. … read more ›

2 Comments
Closed Topic
03/10/17

Microsoft System Center server

We need to startup a Microsoft System Center server very soon to use as our management tool for IT operations. We want it to be … read more ›

5 Comments
Closed Topic
03/10/17

Percentage of Success with Fax Solutions

A member is asking: what percentage of success seems common with fax solutions others are using. This would be calculated by counting the number of … read more ›

4 Comments
Closed Topic
03/10/17

Managed Database Service Providers

Seeking recommendations for managed database service providers. Also, has anyone worked with RDX? … read more ›

2 Comments
Closed Topic
04/18/17

Windows 10 for VDI

What fine tuning have members done to optimize Windows 10 for VDI, particularly VMware Horizon? … read more ›

1 Comments
Closed Topic
04/20/17

Getting Out of an Identitiy Management Solution Vendor Contract

A member would like feedback regarding ethical ways to get out of a 3 year vendor contract. Their requirements changed after a year of executing … read more ›

1 Comments
Closed Topic
04/10/17

Enterprise Business Architecture

Does anyone have feedback/advice regarding the start-up for an Enterprise Business Architecture program they could share? … read more ›

4 Comments
Closed Topic
04/04/17

Setup of a Service Catalog

How do you setup a Service Catalog? … read more ›

1 Comments
Closed Topic
03/23/17

Speech Recognition for Accessibility Issues

We are looking for anyone with experience implementing speech recognition software for individuals with accessibility issues. … read more ›

4 Comments
Closed Topic
04/19/17

LEAN

  1. Has anyone done any LEAN projects in your organization? If yes, what type of projects? 2. Have you implemented LEAN in your IT Department/Division?
read more ›

1 Comments
Closed Topic
04/18/17

Endpoint Software Experiences

A member is looking for feedback regarding Endpoint software. They use ESET and have not had one viral outbreak this year, however the software is … read more ›

1 Comments
Closed Topic
04/18/17

Help Desk Staff Training Plan

A member is developing a training plan for new Help Desk staff and looking example plans that other organizations use. … read more ›

1 Comments
Closed Topic
04/14/17

Threat Taxonomies for IT Security Risks

A member is curious to know if other organizations have developed threat taxonomies for IT Security Risks. While there are some examples out there from … read more ›

1 Comments
Closed Topic
04/17/17

Industrial Hygiene Risk

How are companies managing the process of Industrial Hygiene risk? In particular, what tools are you using (ERP, 3rd party off the shelf products (any … read more ›

3 Comments
Closed Topic
04/12/17

Vendor/Software recommendation needed

We have a custom employee Savings Plan application that is out dated. We need to find either a 3rd party application or a software vendor … read more ›

2 Comments
Closed Topic
04/07/17

ConnectWise Automate client management tool

A member would like to hear experiences with the client management tool Automate from ConnectWise. Trying to get a sense of whether this tool is … read more ›

1 Comments
Closed Topic
03/30/17

Office 365 - direct internet connection to Microsoft datacenters necessary?

We are considering making the move to Office 365. Our ISP told us many companies are buying a direct Internet connection to Microsoft datacenters to … read more ›

2 Comments
Closed Topic
03/14/17

Virtual desktop solutions

We are actively investigating Virtual Desktop solutions to provide a more agile, secure, and flexible end-user computing environment. This specifically is directed at our Merger … read more ›

3 Comments
Closed Topic
03/14/17

Solutions used to back-up Exchange Online implementations

We are in the process of implementing Office 365 to host our Exchange server. I am curious as to which solution companies are using to … read more ›

2 Comments
Closed Topic
04/12/17

Avaya IP Office Phone System Experiences

A member would like to hear from other organizations that use Avaya IP Office phone systems and the reporting available via the system. What kind … read more ›

2 Comments
Closed Topic
03/10/17

Legally Required Technology Policies

We are a special-purpose district agency that receives federal, state, and local funding, and I’m looking for guidance on legally-required technology policies. We have many … read more ›

3 Comments
Closed Topic
03/30/17

Backup Solutions with Replication to a Hosted Provider

We are looking into backup solutions with replication to a hosted provider. We are trying to get information on pricing and best practices. Can anyone … read more ›

3 Comments
Closed Topic
04/05/17

Electronic Communications Solutions for Senior Staff

What solutions do you use to provide board members / your most senior staff a means of messaging each other (email, etc.), including sending attachments? … read more ›

5 Comments
Closed Topic
04/03/17

Electronic Signature and Stamps

Looking for use of electronic signature and stamps on building plans/change documents. I am looking for any verbiage that someone may have used for the … read more ›

1 Comments
Closed Topic
03/13/17

Level 1 Help Desk Service

We are parting ways with our current Level 1 Help Desk service provider. I’m wondering if others in the NOREX community have good Help Desk … read more ›

4 Comments
Closed Topic
03/13/17

Deploying Android Apps

How do others deploy Android Apps just for internal users? … read more ›

2 Comments
Closed Topic
03/09/17

Project Plans for small to medium-sized businesses

I'm looking for examples of project plans that work for a mid-size (small to medium-sized) company that does not have a separate PMO. Also, I … read more ›

2 Comments
Closed Topic
03/06/17

OneDrive Sync Client Unpredictable Updates

Does anyone else have issues with the unpredictable aspects of OneDrive sync client? We’re having issues with the OneDrive sync client updating without warning. We … read more ›

5 Comments
Closed Topic
03/01/17

iPhone Reset Protocols

We have a company iPhone that belonged to an employee that was terminated from his position, and refuses to provide the login credentials to unlock … read more ›

6 Comments
Closed Topic
02/22/17

Flight Information via GPS

Has anyone worked with a company that tracks flight information? We’re ultimately looking for a company that can capture flight information via GPS (for example, … read more ›

7 Comments
Closed Topic
04/03/17

Crayon, The Software Experts

Has your organization utilized Crayon, The Software Experts for managing software licenses, subscriptions, maintenance, etc. … read more ›

1 Comments
Closed Topic
03/14/17

Prioritizing Video Traffic

We are starting to use a video application to communicate between our offices. We are looking to see if any members have found a way … read more ›

2 Comments
Closed Topic
03/13/17

Policy Management Solutions

Have any members deployed Policy Management solutions, such as Archer, Process Unity, etc? If so, how has it worked? … read more ›

3 Comments
Closed Topic
03/29/17

SharePoint Online

I would like to connect with organization that use SharePoint Online as their primary file store utilizing Office 365 online. In other words, I would … read more ›

3 Comments
Closed Topic
03/22/17

Network Administration

We are looking into outsourcing our networking needs instead of hiring a network admin. We would want the vendor to monitor our network and make … read more ›

3 Comments
Closed Topic
03/24/17

SLA Verbiage for Copy/Printer Lease Agreement

A Healthcare member is looking for some samples of SLA verbiage that might be included in a Copy/Printer lease agreement. They are looking for specific … read more ›

2 Comments
Closed Topic
03/28/17

Electronically Generated CMS/HCFA 1500 Form

A member is looking for documents or surveys related to software that electronically generates a CMS/HCFA 1500 form. … read more ›

1 Comments
Closed Topic
03/28/17

ERP Study Format

Looking for an ERP study format which allows for the sizing up/comparison of multiple ERP applications in various key areas (Financials, HCM, Procure-to-Pay, etc.). … read more ›

1 Comments
Closed Topic
03/22/17

Waterfall to Agile Methodology

We are looking to move towards a more agile development methodology, however our senior executives are still expecting waterfall in terms of hard committed end … read more ›

4 Comments
Closed Topic
03/21/17

Business Intelligence Architect Job Description

A member is looking for example Business Intelligence Architect Job Descriptions. … read more ›

1 Comments
Closed Topic
03/22/17

Office 365 Tools for MDM/EMM

Is anyone taking advantage of the built-in Office 365 tools for MDM/EMM? We're looking to manage: - Requiring a device password - iOS/Android versioning - … read more ›

1 Comments
Closed Topic
03/21/17

AWS Workspaces or Other Virtualized Desktop Products

Have any members evaluating/deploying AWS Workspaces or other virtualized desktop products? a. BYOD for desktop devices? b. Consulting firm to manage the project? … read more ›

2 Comments
Closed Topic
03/20/17

Encryption and Cyber Security

What are others doing for: 1. Encryption at rest 2. Third party cyber security … read more ›

2 Comments
Closed Topic
03/16/17

Benefits Administration System

  1. What are other states (or big businesses) using or administering benefits? 2. How many have COTS vs. in-house developed application? 3. How many converted
read more ›

1 Comments
Closed Topic
03/13/17

Application Development Managers

How do application development managers, manage? (Software Dev. Life Cycle) When do one off requests for existing applications to add functionality turn into a project? … read more ›

1 Comments
Closed Topic
03/09/17

ISO 27001

A member would like to speak with others who have implemented ISO 27001 at their organization for IT Security. How did you go about tackling … read more ›

2 Comments
Closed Topic
03/23/17

802.11 wireless heat mapping tools

A member is looking to map the signal strength of their wireless access points in their building to develop a heat map, and having trouble … read more ›

4 Comments
Closed Topic
03/22/17

RFP Policy that clarifies number of vendors

Can anyone share an RFP Policy that clarifies what types of corporate/company IT related purchases require a request to be submitted to a specified number … read more ›

1 Comments
Closed Topic
03/21/17

Contract language used to create addendum for negotiating telecom contracts

A member wants to create an addendum for negotiating telecommunications contracts from the customer perspective, i.e. contract language for: “Out” clauses and such for a … read more ›

1 Comments
Closed Topic
03/21/17

Keypunch data entry software recommendation needed

At our organization there is a department called Survey Research which does (you guessed it) reasearch studies at the Clinic. One of the things this … read more ›

3 Comments
Closed Topic
03/17/17

Internet of Things (IoT) Security Policy

Does anyone have an IoT Security Policy to share? … read more ›

1 Comments
Closed Topic
03/13/17

Looking for experience with Dell Unity 300 and/or Nimble Storage Adaptive Flash array

A member would like to speak with others experienced with Dell Unity 300 and/or Nimble Storage adaptive flash array. Both are spec to ~11TB. The … read more ›

4 Comments
Closed Topic
03/10/17

LANDESK

Is anyone managing LANDESK on their own, without a consultant? If so, can you share your experiences? … read more ›

1 Comments
Closed Topic
02/28/17

Tax software to work with/within SAP to automate the management of indirect taxes globally

What are others using for Tax software to work with/within SAP to automate the management of indirect taxes globally? This includes: determining taxability, calculation of … read more ›

1 Comments
Closed Topic
02/28/17

Project Management methodology and certification

What Project Management methodology and certifications are others utilizing? In particular, projects pertaining to the Infrastructure team. … read more ›

2 Comments
Closed Topic
02/22/17

How do others bill for Help Desk and desk side support for company users?

We are interested in just internal users, not external customer/users. In general we think companies may provide Help Desk and Desk side support services using … read more ›

9 Comments
Closed Topic
02/22/17

Troubleshooting hardware and software issues

Does anyone know of a tool for troubleshooting hardware and software issues on a Windows 10 computer? … read more ›

1 Comments
Closed Topic
02/22/17

Windows OS and Kaby Lake

We would like to learn from others concerning the Windows desktop OS and the new Kaby Lake processor. Our understanding is that Kaby Lake (Kabelake) … read more ›

3 Comments
Closed Topic
03/20/17

Structure/Role Definitions of an IT Team

Does your organization have any information regarding the structure and role definitions of an IT team that focuses strictly on the administration of tools? For … read more ›

1 Comments
Closed Topic
03/20/17

Recovering Computer Equipment

Any tips or best practices for recovering computer equipment from home based agents that have resigned? … read more ›

4 Comments
Closed Topic
02/22/17

Travel & Expense Cloud-based System

I am looking for a cloud based system to support Travel and Expense employee reimbursement. I need something to support about 1000 employees that integrates … read more ›

2 Comments
Closed Topic
02/21/17

Data Center Operating Systems that manage containers

What are other companies doing with Data Center Operating Systems that manage containers? We are currently looking and evaluating Mesosphere Enterprise DC/OS and Google Kubernetes read more ›

2 Comments
Closed Topic
02/16/17

Hosted Outlook and Microsoft Junk Filter

Out of the members that use hosted outlook, how many utilize a third party spam solution and who relies on Microsoft Junk Filter? … read more ›

2 Comments
Closed Topic
02/16/17

B2Bi Software and Dell Boomi

We are looking at replacing our EDI translation software with a more robust B2Bi solution. We are leaning towards the Dell Boomi product and would … read more ›

2 Comments
Closed Topic
02/15/17

Customer Service Training

Has any organization conducted training geared toward exceptional customer service skills, either done themselves or had an outside party come in and conduct? What does … read more ›

1 Comments
Closed Topic
03/13/17

Social Media

  1. Who has had a positive experience with Google Plus? 2. Is anyone using TwitterFAV for automatic retweeting or using another tool? 3. Are government
read more ›

1 Comments
Closed Topic
03/10/17

Governing Casual User Report Writing

How do agencies govern casual user report writing? I have concerns with runaway sql scripts, reports hogging bandwidth and affecting system performance. … read more ›

3 Comments
Closed Topic
03/07/17

IT Portfolio Management

IT Portfolio Management What-If Scenarios: For the larger, more mature portfolio planning organizations… AFTER the IT division of an organization has planned its 1-2 year … read more ›

3 Comments
Closed Topic
02/16/17

Request for a Penetration Testing process/working document

I am looking for a template that I can leverage for penetration testing disposition. (Meeting minutes – decision/disposition) Not so much a policy but more … read more ›

2 Comments
Closed Topic
02/21/17

Microsoft SCCM Consultants

I am looking for recommendations for SCCM (System Center Configuration Manager) consultants. We are using SCCM 2012 and when we had turnover of a key … read more ›

3 Comments
Closed Topic
03/13/17

Data Classification System

Our organization is formalizing a data classification foundation and we are looking for any documentation or companies that have successfully put together a system and … read more ›

3 Comments
Closed Topic
03/13/17

Halogen Talent Management Software

Does your organization utilize Halogen Talent Management Software and would you be willing to have a conversation? … read more ›

1 Comments
Closed Topic
03/09/17

Upgrading VMWare

We will be upgrading VMWare ESXi 5.5 to ESXi 6. However, the system that this is installed on is FDA validated to 21CFR11 standards. In … read more ›

1 Comments
Closed Topic
02/16/17

Ransom-Ware

Has anyone had success with preventing Ransom-Ware? Is an infection every 6 months average? Looking for feedback. … read more ›

5 Comments
Closed Topic
03/10/17

Phishing Campaigns

Do organizations use one system for phishing campaigns and another LMS system for follow up training? … read more ›

6 Comments
Closed Topic
03/02/17

Anti-Money Laundering Solution

Are there other financial institutions that have an Anti-Money Laundering Solution in place? If so, what product? How long has it been in place? How … read more ›

1 Comments
Closed Topic
03/08/17

Tools rationalization and integration

A member is seeking information on tools rationalization and integration. The scope includes: *Definition of Tool: Enables IT process, not an end user tool, like … read more ›

1 Comments
Closed Topic
02/14/17

Managed Service Provider Information

We are looking at starting an Managed Service Provider service. This is new for us, I am looking for general, higher-level things. How is the … read more ›

2 Comments
Closed Topic
02/14/17

Transition Between Service Providers

Does anyone have any suggestions on how to successfully transition between service providers for desktop management services (PC hardware and software and support), as well … read more ›

1 Comments
Closed Topic
02/14/17

IT Department Marketing and Branding

I’ve been asked to create a plan for branding and marketing our IT group. Has anyone else done this for their IT department? I’d appreciate … read more ›

6 Comments
Closed Topic
02/14/17

Consistent Definitions for Terms “COTS” and “SaaS”

We are interested in developing consistent definitions for the terms COTS and SaaS. Essentially, while these acronyms are used fairly liberally, we haven’t found a … read more ›

1 Comments
Closed Topic
02/08/17

SharePoint and Intranet re-design case studies

We are looking for SharePoint and Intranet re-design case studies that include: Information Architecture design methods, screen shots showing design patterns, best practices, lessons learned. … read more ›

3 Comments
Closed Topic
03/03/17

Work From Home Policies and Procedures

A member is looking for guidance about work from home policies and practices. 1.) What roles are allowed to work from home? 2.) Are there … read more ›

1 Comments
Closed Topic
03/02/17

Project Charter / Internet of Things Analytics Group

A member is interested in seeing a (project charter) from organization who may have started an IoT Analytics Group. … read more ›

1 Comments
Closed Topic
03/01/17

Email Archiving and Deletion Schedules for Non-Profit Organizations

Looking for feedback on what email archiving and deletion schedules other non-profit organizations use. Do you delete data from both the backup and archive? Also, … read more ›

2 Comments
Closed Topic
02/22/17

File integrity Monitoring (FIM) Software

A member is seeking recommendations for File Integrity Monitoring (FIM) Software. … read more ›

3 Comments
Closed Topic
02/22/17

Video Editing Software

A member is seeking recommendations for video editing software, to review lengthy analog surveillance video with the ability to fast-forward to a specific event, and … read more ›

2 Comments
Closed Topic
02/17/17

Windows - Issue with the Folder Entitled Pictures

A member has users that discovered there is a folder in their Windows 'Pictures Folder' called 'Feedback'. This folder contains random screen captures from their … read more ›

1 Comments
Closed Topic
02/16/17

Managed Print Services

Does anyone have a Print Policy they could share? We are looking for guidance on on Managed Print Services. … read more ›

1 Comments
Closed Topic
02/16/17

Dell EMC Data Protection Suite

Is anyone using Data Protection Suite from EMC/Dell? I'm looking for a couple of real life customer examples. How difficult a product it is to … read more ›

2 Comments
Closed Topic
02/14/17

Migration from Exchange 2010 to Office 365

We are moving from Exchange 2010 to Office 365 and will be doing a hybrid configuration for a little while at least. We would like … read more ›

2 Comments
Closed Topic
02/28/17

Experiences with Data Warehouse Development Vendor - OLAP Cube

A member is looking recommendations from members who have had successful engagements/projects regarding a Data Warehouse development vendor with OLAP (Online Analytical Processing) Cube development … read more ›

2 Comments
Closed Topic
02/14/17

MS Project Server Online

Has anyone implemented MS Project Server Online? If so, can you share your experiences. … read more ›

1 Comments
Closed Topic
02/09/17

Off the Shelf Case Management System

Our legal division is looking for an off-the-shelf case management system. What do others suggest? … read more ›

5 Comments
Closed Topic
02/06/17

Picture Policy

Does anyone have a picture policy for the employee picture in Outlook/Company use? … read more ›

4 Comments
Closed Topic
02/16/17

Kiosk for Collections

Is anyone using Kiosk's as a collection point for any type of Government collections? Would like feedback. … read more ›

1 Comments
Closed Topic
02/20/17

Alternative Intranet Solutions

I'm looking for Intranet solutions recommendations other than SharePoint. The licensing costs for SharePoint would be too high. I would like something with extremely basic … read more ›

6 Comments
Closed Topic
02/23/17

Active Directory Migration Consultants

We are planning an Active Directory migration from Windows 2008 with a functional level of Windows 2003 to Windows 2016. We are looking for a … read more ›

4 Comments
Closed Topic
02/22/17

Knowledge Management Systems

We have started a Continuous Improvement process across our organization and one valuable improvement would be a Knowledge Management system. By this I am referring … read more ›

3 Comments
Closed Topic
02/17/17

Phone System Recommendations

I would like to poll the NOREX community on the following questions: - What type of phone systems are people using? Any cloud-based? - Desktop … read more ›

9 Comments
Closed Topic
02/17/17

Software for creating export documents needed for shipping

We are looking at software to create International documents needed for shipping. We are currently looking into Shipping Solutions (http://www.shippingsolutions.com) and AR Traffic Consultants, CalcExp … read more ›

2 Comments
Closed Topic
02/15/17

Remote Access VPN Solutions

Would like feedback from members regarding Remote Access VPN Solutions - Citrix vs. F5 … read more ›

1 Comments
Closed Topic
02/07/17

Lotus Notes to Sharepoint

Has anyone migrated databases off of lotus notes and into sharepoint? We are looking at doing this for our company and any guidance would be … read more ›

1 Comments
Closed Topic
02/14/17

Windows 10 with Credential Guard & Device Guard

Does anyone have experience rolling out Windows 10 Enterprise with Credential Guard and Device Guard enabled? Did you have any unanticipated problems that I should … read more ›

1 Comments
Closed Topic
02/07/17

Renting Kiosk Devices

We are going to have an event that would require many kiosk devices, but once the event is done we won't have a use for … read more ›

1 Comments
Closed Topic
02/01/17

Installing cable in a new building

We are building a new truck maintenance shop, and I would like some advice on wiring the building. What are others using to cable the … read more ›

5 Comments
Closed Topic
02/01/17

Network Design Consultant

A member is seeking recommendations for a network design consultant. … read more ›

1 Comments
Closed Topic
02/01/17

POS System recommendations for multiple campus retail locations

I am currently working on a project to update our POS systems for the University retail locations. We have a number of locations on campus … read more ›

3 Comments
Closed Topic
01/30/17

Large Webinars

We are interested in how other members do large webinars. • We might need to support 1500 simultaneous users. • Support polling from the audience … read more ›

2 Comments
Closed Topic
01/27/17

Avaya Chapter 11 Restructuring

Avaya recently announced a Chapter 11 restructuring. A member is asking if anyone has done a brief due diligence on them, and if so, would … read more ›

2 Comments
Closed Topic
01/27/17

Remote Design Work

A member is asking: How are you accommodating several designers all working on the same project/files with linked files (IE InDesign, illustrator) all working in … read more ›

2 Comments
Closed Topic
01/24/17

MS Dynamics CRM , Act-On, & Click Dimensions

Does anyone have documentation on Microsoft Dynamics CRM 365/2016? I am also looking for feedback on Act-On and Click Dimensions (marketing add-ons for 365). Can … read more ›

5 Comments
Closed Topic
01/24/17

Board/Trustee Software

Is anyone happy with their board / Trustee software for navigating board meeting content easily? I would like to hear from other members. … read more ›

6 Comments
Closed Topic
01/24/17

Setting up Sharepoint Server

We are considering setting up a Sharepoint server, and are having a little difficulty getting some information. We have a few questions: 1. How does … read more ›

7 Comments
Closed Topic
01/23/17

Microsoft Intune for Mobile Device Management

Searching for others using MS Intune for Mobile Device Management. A member would like to hear experiences. … read more ›

3 Comments
Closed Topic
02/14/17

Electronic Message Board

A member is looking for the ability to send system alarms to a common electronic message board, so support personnel can access the message board … read more ›

1 Comments
Closed Topic
02/14/17

Team Collaboration Tools

Can anyone share feedback on Slack or Microsoft Teams? What other team collaboration tools are members using? … read more ›

1 Comments
Closed Topic
02/13/17

Windows Deployment Services / Creating and Deploying Custom Images

A member is looking for information on Windows Deployment Services, specifically on creating custom images and deploying them. What problems have come up during the … read more ›

5 Comments
Closed Topic
02/08/17

ManageEngine Self Service Password Reset Tool

A member is looking for a Self Service Password Reset tool. They started focusing on ManageEngine’s AD Self Service Password Reset tool but they haven’t … read more ›

2 Comments
Closed Topic
02/10/17

Configuring Spiceworks Ticketing System

A member is looking for guidance on configuring /fine tuning and manage the Spiceworks ticketing system. … read more ›

6 Comments
Closed Topic
02/13/17

External Access to SharePoint

We would like to understand the best practices for successfully providing external access to SharePoint specifically for organizations operating in highly regulated industries. Would you … read more ›

1 Comments
Closed Topic
02/13/17

Kronos Upgrades

Our organization will be upgrading from Kronos 7.0.7 to 8 and we are trying to determine if professional services are necessary or if most companies … read more ›

1 Comments
Closed Topic
02/13/17

Software Rollout Template

Looking for a template for a software rollout which would consist of a training plan, milestones, etc. … read more ›

1 Comments
Closed Topic
02/08/17

Network Access Control System RFP

A member is looking for an example of an RFP for a Network Access Control System. … read more ›

1 Comments
Closed Topic
02/07/17

IIS as a Reverse Proxy

I'm looking for examples of using IIS as a Reverse Proxy. I’m looking for a Reverse Proxy because I already have a firewall with WAF … read more ›

2 Comments
Closed Topic
02/07/17

SharePoint Governance

Does anyone have information for SharePoint Governance they could share? We are moving from 2007 to 2016. … read more ›

1 Comments
Closed Topic
01/31/17

E-Mail Signature Policy

Does anyone have an E-Mail Signature Policy / format for the whole company that they could share? … read more ›

1 Comments
Closed Topic
01/23/17

Software Selection Processes

We are evaluating software and would like assistance/feedback in the following areas: 1. CRM Software Selection 2. Paln Review Software Selection 3. Environment, Health, and … read more ›

2 Comments
Closed Topic
02/08/17

OEM vs. re-manufactured toner cartridges

We are looking for feedback on OEM vs. re-manufactured toner cartridges. Any help is appreciated. … read more ›

3 Comments
Closed Topic
02/07/17

Remote Management System Recommendation for Distributed Environment

A member is looking for recommendations for Remote Management System for their distributed (global) environment. They have several offices in rural areas that do not … read more ›

2 Comments
Closed Topic
02/07/17

Agile Adoption Impact on SOW from Vendors

How has the adoption of Agile impacted SOW documents from vendors? Are vendors moving away from Flat Fee or hour based estimates for work? … read more ›

3 Comments
Closed Topic
01/20/17

SaaS / Software Warranty

A lot of SaaS contracts I review include disclaimers for warranty, i.e. “The software is provided ‘As Is’, without warranty of any kind, express or … read more ›

2 Comments
Closed Topic
01/16/17

Project Management Application

We have a need for a project management application that can help us with some upcoming projects. We have however come to the conclusion that … read more ›

5 Comments
Closed Topic
01/16/17

Best Practices / Checklists

Does anyone have some best practices or checklist documents from transitioning into Agile from Waterfall Development Methodology, Virtual Studio Team Services setup and implementation, BI … read more ›

2 Comments
Closed Topic
01/09/17

Resources Needed to Implement ServiceNow

What resources are needed to implement ServiceNow? We are considering implementing ServiceNow but are apprehensive regarding the size and extent of the configuration effort. Any … read more ›

5 Comments
Closed Topic
01/09/17

Data Reporting/Query Tools

We are seeking a solution for our end users to create custom reports easily based off of any criteria that we may need on any … read more ›

2 Comments
Closed Topic
01/04/17

Standard Templates for Delivery of IT Service

A member is looking for standard templates for the planning side in relation to what Information Technology will deliver. The organization will have a Planning … read more ›

1 Comments
Closed Topic
01/04/17

IT Solicitations

Where do organizations in the private sector post their IT solicitations? Other than on company websites, is there a publi website that private companies use … read more ›

4 Comments
Closed Topic
01/19/17

PowerBI and Azure SQL

I'm Looking for anyone who is a user/subscriber of PowerBI connected to Azure SQL PaaS dB. … read more ›

2 Comments
Closed Topic
01/19/17

SQL Data to Azure database

I'm looking for anyone who ships SQL data from a SQL Server hosted on AWS (Amazon) to an Azure SQL PaaS database somehow. … read more ›

1 Comments
Closed Topic
01/11/17

CISSP Exam

I am studying for my CISSP exam and am looking to see if other IT professionals had any study guides or tips for the exam. … read more ›

1 Comments
Closed Topic
01/25/17

EveryCloud for e-mail filtering

Is anyone using EveryCloud for e-mail filtering and can share experiences, pros/cons. https://www.everycloudtech.com/ read more ›

1 Comments
Closed Topic
02/01/17

Seeking a Dynamics GP Integration Partner

We are currently using Dynamics GP 2010 and want move up to the current version. We would like to ask other members about vendor recommendations … read more ›

1 Comments
Closed Topic
01/31/17

Monitoring PCI Compliance

I am looking for a checklist/template that shows the items a company should be monitoring to remain PCI compliant? … read more ›

2 Comments
Closed Topic
01/30/17

IT Change Management

Looking to understand how other cloud / hosting-centric companies (where there is very little on prem and using IaaS services providers) are handling IT Change … read more ›

1 Comments
Closed Topic
01/30/17

Monitoring and Managing Microsoft Lync 2013 / Skype for Business On Premise

How are other organizations monitoring and managing their Microsoft Lync 2013 and/or Skype for Business on premise? Are they using SCOM or did they put … read more ›

1 Comments
Closed Topic
01/26/17

Independent Microsoft licensing specialist needed

A member asks: We are looking for an independent Microsoft licensing specialist. Does anyone know of such a company? Typically, when you are in negotiations … read more ›

5 Comments
Closed Topic
01/30/17

EDI System Recommendations for Health Care System Organizations

We are looking to replace our existing FTP/EDI system with something more updated and hopefully turn-key. What are other health care systems organizations (insurers, hospitals, … read more ›

2 Comments
Closed Topic
01/31/17

Office 365 Security

By security policy, we permit employees to access Office 365 from any device, anywhere, anytime. We ask that documents be viewed and edited using the … read more ›

1 Comments
Closed Topic
01/31/17

Product Tracking Solutions

We are looking for some means of tracking the “trip” of an individual product as it moves through our supply chain. We have looked at … read more ›

5 Comments
Closed Topic
01/30/17

Electronic Signature RFP Template

Looking for an RFP template for an Electronic Signature Solution (such as DocuSign or Adobe). … read more ›

1 Comments
Closed Topic
01/12/17

Managing Owned and Leased Vehicles

What hardware and software does your organization use for managing owned and leased vehicles? Specifically, some key data objects we are looking to manage include … read more ›

4 Comments
Closed Topic
01/24/17

Kronos for Payroll and Employee Scheduling/Timesheets

Info regarding Organizations using Kronos for payroll and employee scheduling/timesheets. How many employees support the Kronos applications solely? What is the organization's size? The inquiring … read more ›

5 Comments
Closed Topic
01/23/17

Employee Engagement (Line Staff and Leadership)

How do you initiate, foster, and sustain your staff's engagement (line and leadership) in the organization? Please feel free to share any plans and programs … read more ›

3 Comments
Closed Topic
01/19/17

Fiber Optics install - Century Link or Time Warner Cable

We are building a new shop are looking at two different vendors for the Fiber optics install, Century Link and Time Warner Cable. I am … read more ›

3 Comments
Closed Topic
01/16/17

Outsourced "EDI" company recommendations

Looking to see if anyone can share recommendations for good outsourced “EDI” companies. (Electronic Data Interchange) … read more ›

2 Comments
Closed Topic
01/05/17

Mobile Phone and Data Services RFP documents

I am interested in acquiring any and all help related to mobile phone and data services. Our contract expires in June and we need to … read more ›

1 Comments
Closed Topic
01/23/17

IBM WebSphere MQ Monitoring Software

Looking for information on vendors and products related to IBM WebSphere MQ monitoring software. We are aware of BMC, Avada Software and Nastel. Can anyone … read more ›

1 Comments
Closed Topic
01/23/17

Software-Defined WAN (SD-WAN)

We are considering using Software-Defined WAN (SD-WAN) for network redundancy and would like to know if other members are using this technology and if so, … read more ›

3 Comments
Closed Topic
01/17/17

Creating Tutorial Videos for Employees

A member is looking for feedback or any information regarding creating video tutorials for employees to easily follow. … read more ›

2 Comments
Closed Topic
01/17/17

Help Desk Platforms

A member is moving to a more modern Help Desk Platform and would like any feedback regarding the following: Jitbit Freshdesk ManageEngine ServiceDesk Plus … read more ›

3 Comments
Closed Topic
01/20/17

Digital Signature Best Practices

Looking for feedback regarding digital signatures best practices. … read more ›

5 Comments
Closed Topic
01/23/17

Vendors who specialize in providing provider payments electronically

Member feedback and vendor recommendations needed: We are in the process of researching vendors who specialize in providing provider payments electronically. One of the vendors … read more ›

2 Comments
Closed Topic
01/18/17

Universal USB docking stations

What are others using for universal USB docking stations? … read more ›

7 Comments
Closed Topic
01/17/17

Public Transit Cameras & WiFi

We are a public transit agency with several hundred passenger cars. We wish to provide Wifi to passengers, and utilize the network connection for telemetry … read more ›

2 Comments
Closed Topic
01/16/17

Penetration & Vulnerability Testing providers

A member would like to hear feedback (good or bad) on any of these penetration & vulnerability testing providers: Trustwave Crowdstrike Securance Consulting Kroll … read more ›

2 Comments
Closed Topic
01/13/17

Wireless Display Adapters

Can anyone share information about wireless display adapters? We’re looking for a solution to use WiDi/Miracast to wirelessly stream our teacher laptops to our projectors. … read more ›

6 Comments
Closed Topic
01/13/17

Antivirus recommendations?

A member is considering the possibility of changing their Antivirus. For those that have Microsoft’s Endpoint Protection with System Center, how is your experience? Is … read more ›

4 Comments
Closed Topic
01/10/17

Incident Response Retainers

A member has been working with Verizon and has them on retainer for incident response. They are interested in hearing feedback from members on performance … read more ›

8 Comments
Closed Topic
01/10/17

Vendor Management Governance

Can anyone share documentation related to Vendor Management Governance models? … read more ›

2 Comments
Closed Topic
01/06/17

SAN (Storage Area Network)

A member is looking for feedback regarding choices for SAN (Storage Area Network) units. They are considering an HP SAN unit with 10Gb connectivity and … read more ›

8 Comments
Closed Topic
01/13/17

Transitioning into Agile from Waterfall Development Methodology

Does anyone have some best practices or checklist documents from transitioning into Agile from Waterfall Development Methodology? … read more ›

1 Comments
Closed Topic
01/17/17

Oracle E-Business Suite Release 12 Payments

Does anyone have knowledge of setting up separate remittance advice emails for ACH payments in Oracle EBS 12.1.3? … read more ›

1 Comments
Closed Topic
01/17/17

Deltek Costpoint / ERP

I am interested in having a discussion with members that are using Deltek Costpoint for their ERP system. Some keep topics I am interested in … read more ›

2 Comments
Closed Topic
01/17/17

Data Center Managed Services Agreement

We are in the process of negotiating a data center managed services agreement with a provider and we are a bit stuck on coming to … read more ›

1 Comments
Closed Topic
01/17/17

BigFix Reporting

Regarding BigFix reporting, I am trying to provide a user with access to a specific report only and I am not getting the results I … read more ›

2 Comments
Closed Topic
01/17/17

Windows 10 Deployment

How does your organization prepare a Windows 10 image for deployment specifically around removing bloatware and sustaining this removal? … read more ›

3 Comments
Closed Topic
01/17/17

Live Translation Service for Pharmacies

A member is seeking recommendations for a live translation service for their pharmacy. They need a service that provides translators over the phone for the … read more ›

2 Comments
Closed Topic
01/11/17

Avaya IP Office 500/IP Phone to Work As Remote Phone from Outside the Network

A member has Avaya IP Office 500. They have an IP phone (9608g) working internally. They would like to hear what the procedure would be … read more ›

1 Comments
Closed Topic
01/12/17

UPS Maintenance Responsibilities

Looking for information from other organizations regarding what department or group typically is responsible for building UPS(Uninterruptible Power Supply) systems (the large ones that power … read more ›

8 Comments
Closed Topic
01/05/17

Implementing networking equipment at offices in China

I am hoping to connect with a member that has offices in China. I need to implement networking equipment in two offices in China. I … read more ›

2 Comments
Closed Topic
01/11/17

Oracle EDI Cloud/Outsourcing

Currently we run Oracle e-Business Suite applications 12.1.3 version supported by Oracle Enterprise Edition database 11.2.0.4 version. The database tier runs on an Exadata X … read more ›

2 Comments
Closed Topic
01/11/17

Latest Technology in Video Walls for Control Rooms

A member would like to connect with other organizations who have experience creating video walls for a control room. What is the latest and greatest … read more ›

2 Comments
Closed Topic
11/15/16

Help-desk Tracking reports

I'm looking for something that I can use to track walk up's, emails and calls for our IT help-desk. Any suggestions? … read more ›

5 Comments
Closed Topic
09/06/16

MS Dynamics GP

We are just starting to deploy Microsoft Great Plains Dynamics and we are looking at a very large amount of custom reports and tables and … read more ›

1 Comments
Closed Topic
09/06/16

Enterprise Storage

We are looking to upgrade our enterprise storage and are considering several vendors offerings. We currently have 4 HP EVA SANs. • What do other … read more ›

2 Comments
Closed Topic
11/01/16

Website Development

Looking for an RFP for website development? … read more ›

1 Comments
Closed Topic
11/08/16

Time Clock Solution

We have an office in Japan that does not roll up into our corporate timekeeping system. Several years ago, they asked for a wall mounted … read more ›

1 Comments
Closed Topic
11/08/16

Exchange 2016

Can anyone share an RFP or plans for upgrading Exchange to Exchange 2016? … read more ›

1 Comments
Closed Topic
12/20/16

Retention for Exchange 2010 with MS Outlook 2016

We are on Exchange 2010 with Microsoft Outlook 2016. We want to make it easy for our users to designate emails explicitly to be retained … read more ›

1 Comments
Closed Topic
12/29/16

RFID for Asset Management

A member is looking into using RFID for asset management. They are seeking recommendations from others in the membership on what to use. Also, feedback/thoughts … read more ›

2 Comments
Closed Topic
12/28/16

Video System to Record Product Testing

I’d like to speak with anyone that has a video system setup to record product testing. For example, our engineering department would like to record … read more ›

1 Comments
Closed Topic
12/28/16

Thycotic Discovery

Is anyone using Thycotic Discovery? I would like to talk with any members that do. … read more ›

1 Comments
Closed Topic
12/23/16

VMWare vSAN Implementation

Has anyone implemented VMWare vSAN? We have narrowed our selection down to vSAN with nodes, and we’d be interested if anyone, especially government members, have … read more ›

2 Comments
Closed Topic
12/22/16

Managed Print Services

Does anyone have an RFP for a Managed Print Service that they could share? … read more ›

2 Comments
Closed Topic
12/22/16

Personal Device Lock Code Practices/Policies

A member is asking what practices/rules/policies others have in place regarding personal device lock codes. Example; length of code, complexity requirements, etc. Can anyone share … read more ›

3 Comments
Closed Topic
12/21/16

Non-Disclosure Agreement for HIPAA Compliance

We are beginning a series of large projects related to Dynamics CRM Online, MS SQL & Power BI in Azure, SharePoint 365, and the overall … read more ›

2 Comments
Closed Topic
12/20/16

Azure AD Premium

A member is searching for others using Azure AD Premium. They are asking if there are a significant number of users in Azure AD, and … read more ›

3 Comments
Closed Topic
12/19/16

Change Management

Where does the Change Management team report to on your org chart? … read more ›

5 Comments
Closed Topic
12/16/16

ERP Project Team Structure

We will be implementing Oracle Cloud ERP in 2017 and are interested in connecting with others on their ERP Project Team Structure. … read more ›

2 Comments
Closed Topic
12/13/16

Atlassian Cloud Solution vs. On-Premise

Is anyone using Atlassian Cloud solution versus on-premise? If so, can you share experiences? … read more ›

3 Comments
Closed Topic
11/28/16

Requirements for implementing ServiceNow

We are looking at implementing ServiceNow and I’ve heard that to really utilize the tool, an administrator with strong background in Java Script is required. … read more ›

3 Comments
Closed Topic
11/23/16

VeriFone MX915 Terminal Workflow Optimization

I am looking for others who have experience with EMV transactions with an emphasis on VeriFone MX915 terminal workflow optimization who can share feedback or … read more ›

1 Comments
Closed Topic
01/04/17

SaaS Contract Service Level Addendum Template

We’re looking for a template addendum to add to our SaaS contracts. The addendum (or amendment) would have template text relating to our key standard … read more ›

2 Comments
Closed Topic
01/03/17

Vendor Contract Renewal Planner Recommendations

Looking for a Vendor contract renewal planner recommendations. … read more ›

1 Comments
Closed Topic
01/04/17

Communication Plan and Standard Operating Procedure

Looking for an enterprise-wide Communication Plan and Standard Operating Procedure (that has been field tested and proven to work) to ensure that vertical and horizontal … read more ›

1 Comments
Closed Topic
01/03/17

Cyber Security Officer Job Description

Can any members share a Cyber Security Officer job description? … read more ›

1 Comments
Closed Topic
01/04/17

Process Improvement Governance Tools

A member is looking for recommendations or feedback regarding Governance tools that will record, track, and report on the enterprise wide Process Improvement Projects and … read more ›

2 Comments
Closed Topic
12/20/16

Request for RFP/RFQ Templates

A member is looking for some example RFP/RFQ documents that anyone is able to share. 1. RFP/RFQ for migrating servers to hosted environment 2. RFP/RFQ … read more ›

1 Comments
Closed Topic
12/22/16

Elevated Privileges

How are others handling elevated privileges and the ability to protect restricted information and resources? Do others have tools, technology, policy to segment off admins … read more ›

5 Comments
Closed Topic
12/13/16

Microsoft Active Directory Group Naming Standards

I would like to reach out to the NOREX community for Microsoft Active Directory (AD) group naming standards. We manage well over 40,000 accounts in … read more ›

3 Comments
Closed Topic
12/21/16

Cyber Security Encrypted Anti-Key Logger Applications

Are there any Cyber Security company manufacturers of encrypted anti-key logger applications? If so, who are these companies? … read more ›

3 Comments
Closed Topic
12/16/16

Cabling Vendor

I am looking for documentation from businesses/organizations that may have contracted with cabling vendors to support multiple locations. I may be looking for an RFP … read more ›

1 Comments
Closed Topic
12/15/16

Telecom Selection Process

I’ve been looking to find anything in relations to a Telecom Selection process, telecom & ISP requirements/selection document/process. Basically, we are looking at upgrading our … read more ›

3 Comments
Closed Topic
12/09/16

Secure Large Data Transfer Solutions

We are looking for a real comprehensive large data transfer solution(s) that can be secured for a one to many audiences. We would prefer the … read more ›

1 Comments
Closed Topic
12/09/16

Level 3 Communications

I would like to know if anyone is currently using Level 3 Communications, their geographic location for these services, the type of service, (MPLS, Internet, … read more ›

1 Comments
Closed Topic
12/13/16

Resources for Growing a Leadership Mentality

A member is looking for resources that could help with cultivating better leaders and growing a leadership mentality. … read more ›

2 Comments
Closed Topic
12/14/16

Facility Design Recommendations

Can any members provide recommendations for architectural or engineering firms expert in IT facility design? … read more ›

4 Comments
Closed Topic
12/29/16

Remote Access Software for Help Desk Providers

A member is looking for recommendations on remote access software that enables help desk technicians to assist users who are outside of the office. (For … read more ›

4 Comments
Closed Topic
12/20/16

Network Internet Protection

Our investigative unit often has to access known questionable internet sites as a part of their job. How do others who have this kind of … read more ›

3 Comments
Closed Topic
12/14/16

Hyper Converged Infrastructure Solution

I am looking to replace my VCE VBlock Converged Infrastructure with a Hyper Converged solution. Does anyone have some recommendations and pricing information if available? … read more ›

3 Comments
Closed Topic
02/15/16

Windows 10 Clean Install

I upgraded to Windows 10 via the in-place-upgrade and windows was activated. I was trying to do a test in case any of my computers … read more ›

1 Comments
Closed Topic
02/15/16

Windows 10 Clean Install MDT 2013 Update 1

After you do the free in-place-upgrade from Windows 7 to Windows 10 are you able to do a clean install from MDT 2013 Update 1 … read more ›

4 Comments
Closed Topic
02/12/16

Toshiba Industrial Label Printers

Wondering if anyone has replaced Zebra Industrial Barcode Label Printers with Toshiba equivalents and what the experience has been with the Toshibas. For example, Zebra … read more ›

4 Comments
Closed Topic
02/01/16

Internal monitoring software

Does anyone have any experience using ObserveIT, TeraMind, or Balabit for internal monitoring for security purposes? If so, can you share your experiences - positive … read more ›

2 Comments
Closed Topic
01/29/16

RSA Multi-Factor on Macs

Is anyone successfully using RSA multi factor with Macbooks? … read more ›

1 Comments
Closed Topic
03/22/16

Reverse Engineer Legacy System

We have an old server running legacy applications that was scheduled to be decommissioned, only now we will need to maintain specific processes indefinitely. The … read more ›

3 Comments
Closed Topic
02/15/16

Workload Automation / Scheduling

Would like to know which solutions enterprises are using for workload automation and scheduling, specifically for managing nightly ETL processes. Looking for solutions that provide … read more ›

3 Comments
Closed Topic
03/22/16

Total Cost of Ownership for Global Network

We are looking to create a model and process for calculating Total Cost of Ownership (TCO) for Network decisions (service and/or asset). I want to … read more ›

1 Comments
Closed Topic
03/07/16

Documented Cost Information for Disaster Recovery Plan

I am looking for an ICE, invoice, or other documented cost information for having a contractor write a DR plan. I'm sure it would depend … read more ›

1 Comments
Closed Topic
03/15/16

ITIL; Education of IT staff

I am looking for any training/informational/introductory material I can use to educate the IT staff on what ITIL means within an organization. I am implementing … read more ›

2 Comments
Closed Topic
02/18/16

Spam/Malware Filtering for O365

Looking to see if anyone has put a service or appliance in front of o365 to control malware or spam. We are considering Cisco Email … read more ›

4 Comments
Closed Topic
06/24/15

Public Cloud Decision Matrix

I’ve got an assignment to come up with a “Public Cloud Decision Matrix.” Really it is a tool to help determine whether a project should … read more ›

3 Comments
Closed Topic
06/15/15

ArcGIS Online - Managing Organizational Credits

Looking for any policies or best practices about how your organization manages and allots your pool of ArcGIS Online for Organizations credits "fairly" across multiple … read more ›

1 Comments
Closed Topic
02/18/16

Cloud Based Ticketing System Recommendations

Looking for recommendations for a cloud based ticketing system. This is for a small non profit organization with less than 150 users. … read more ›

2 Comments
Closed Topic
02/16/16

Staffing Levels for Telecom

I'm looking for any feedback or analysis related to staffing levels, specific to telecommunications engineers in an enterprise environment (approx 15k employees). We utilize a … read more ›

1 Comments
Closed Topic
11/10/15

XMediusFAX or RightFAX

We are currently looking to upgrade our current fax solution and looking for others experience with either XMediusFAX or RightFAX. … read more ›

2 Comments
Closed Topic
06/23/15

Skype for Business/Lync 2013 client setting: save IM conversations

I need to enforce the "Save IM conversations in my email Conversation History folder" in the Skype for business client. It's located under settings - … read more ›

3 Comments
Closed Topic
02/10/16

Does anyone outsource their IT contract legal review?

We have had some challenges with our internal legal team performing reviews of IT contracts. They need to focus on core operations contracts, so IT … read more ›

4 Comments
Closed Topic
03/04/16

Data Integrator

Does anyone have experience in a tool that would take various data sources and put them in a DB? Has to be easy to use, … read more ›

3 Comments
Closed Topic
02/04/16

E-mail protection and continuity service providers

We're currently an Intel SaaS / McAfee SaaS Email and Continuity protection services customer (Formerly MXlogic). Intel has decided to shut down the service that … read more ›

2 Comments
Closed Topic
02/11/16

Two-Factor Security for Oracle?

We are looking for a way to tighten security in Oracle, mainly be utilizing two-factor authentication on certain elevated database logins (e.g. SYS, SYSTEM, etc.). … read more ›

2 Comments
Closed Topic
10/27/15

Using Tableau

I am looking to talk to anyone that has Tableau in their environment from an enterprise wide use. … read more ›

1 Comments
Closed Topic
08/10/15

SQL Server column/field encryption vs application based

We are currently running a research project to find out what it would take to implement SQL Server column/field level encryption vs. application based encryption. … read more ›

1 Comments
Closed Topic
07/08/15

Electronic Data Retention

We are looking for recommendations for a company that can help us evaluate our Electronic Data and recommend an Electronic Data Retention Policy. … read more ›

3 Comments
Closed Topic
02/10/16

X1 Rapid Discovery document indexing, search, and retrieval

I am interesting in others’ experience with the product. It is a document search and retrieval package, which comes in desktop and enterprise versions. It … read more ›

1 Comments
Closed Topic
02/20/16

VMWare and Citrix Training Resources

Can anyone recommend 3rd party training partners for VMWare and Citrix? Anyone used Global Knowledge. Layer8 Training Inc., or New Horizons Training for this type … read more ›

2 Comments
Closed Topic
08/14/15

Enterprise Service Bus (ESB) platforms

We have a need to improve our integration with many core systems and want to mature our web services integration. Replacing our current integration layer … read more ›

1 Comments
Closed Topic
07/14/15

Azure Premium

Is there anyone out there that have subscribed to Microsoft's Azure Premium Cloud Offering? If so, 1) Do you use it in concert with Office … read more ›

1 Comments
Closed Topic
02/05/16

Anyone Using BPM Software?

Is anyone out there using Business Process Management Software(K2, Intellect BPM, PNMSoft, etc.)? If so how much custom coding do you have to do when … read more ›

1 Comments
Closed Topic
01/29/16

SAP Document Attachment Solutions

I am looking for a member who has implemented OpenText as a document attachment (Doc Access) utility for their SAP installation. We also are considering … read more ›

2 Comments
Closed Topic
12/18/15

Automated Deployment Process for IBM Case Manager

We have installed IBM’s Enterprise Content Management Suite of products including Data Capture v9, Case Manager v5.2 and FileNet/P8. We have had considerable success integrating … read more ›

2 Comments
Closed Topic
02/08/16

Outsourcing Workstation Support in SE Wisconsin

For some years now, we have outsourced all of our workstation support through a consulting company who provided that service. We essentially had contracted staff … read more ›

5 Comments
Closed Topic
01/28/16

Basic Inventory Management for Office Supplies

Hi, Looking for feedback on what other companies use for their inventory management of office supplies. We have around 200 employees. Something basic should suffice. … read more ›

2 Comments
Closed Topic
01/27/16

Printer Deployment management

Was wondering if anyone had any recommendations for automated printer deployment/management. We have 180+ locations so we don't use a printer server. All of our … read more ›

3 Comments
Closed Topic
02/02/16

Malware/Virus. The hijack virus.

Has anyone had this in their company? We are dealing with it at least once a week and having to rebuild the computers. Has anyone … read more ›

3 Comments
Closed Topic
02/04/16

Redundant circuit

I am currently looking to provide a redundant circuit for our connectivity to the Cloud infrastructure that we have located in a Las Vegas data … read more ›

14 Comments
Closed Topic
01/22/16

Workers Comp Claims question

Does your company allow customers to report a workers compensation claim via the internet? (Y / N) If yes: • Did you build the internet … read more ›

1 Comments
Closed Topic
02/12/16

iPad Kiosk - WiFi Dropping

We're piloting a program to use iPads as time clock kiosks. The devices are supervised and enrolled in MDM (Maas360) and then put in App … read more ›

1 Comments
Closed Topic
02/10/16

Microsoft Intune MDM

I am curious if anyone is using Microsoft's Intune MDM Product? We are looking at moving off of our current platform to either Airwatch or … read more ›

2 Comments
Closed Topic
01/28/16

Who has Migrated from Company Owned/Managed to Employee Owned with Stipend

I am looking to talk to other companies that have made a transition from Company owned and Company Managed to Employee Owned with Stipend. I …