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16428 NOREX direct connect Users and Counting

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11/01/17

Time Saving ITSM Tools

Can anyone suggest tools that they would say help them save time instead of adding the burden of documentation? Any feedback would be greatly appreciated. … read more ›

0 Comments
10/16/17

Voicemail to Text Applications

Looking for recommendations on software which converts voicemail to text. Cisco Speechview is one option, but I would like a few alternate vendors to look … read more ›

3 Comments
11/01/17

Documentation for Closing Down or Moving a Facility

Looking for documentation (best practices, check lists, processes and procedures for closing down a facility and also for moving a facility. … read more ›

0 Comments
10/20/17

Looking for Operational Technology (IOT) used to manage facilities.

Looking for other organizations/contacts in similar field (public works or facilities management) who use OPERATIONAL TECHNOLOGY (IOT) to manage facilities systems such as lights, water, … read more ›

2 Comments
10/31/17

Dynamics 365 working with functionality in Public Preview

With the recent July 2017 update (that actually came out in October, aka version 9) several pieces of functionality that previously worked like Mobile Offline … read more ›

0 Comments
08/29/17

Skills/Competencies for IT Job Families and Employee Training/Development Paths

Has anyone defined skills/competencies for IT job families along with employee training & development paths? We’d like to break out skills/competencies by collective vs. individual … read more ›

2 Comments
10/30/17

SOX Internal Controls and Processes

Our organization is looking for SOX documentation regarding backups. We are looking to review what other companies have done as this will help us to … read more ›

0 Comments
10/24/17

Mobile Phone/BYOD benchmark questions

We are trying to figure out the best path forward for mobile phones at our organization. I’m interested in gathering benchmark information from other members. … read more ›

4 Comments
10/06/17

Vendor / Product Recommendations for Simple Video Conferencing Solutions

We are looking for vendor and/or product recommendations for a simple, low end video solution that has good video presentation for conference rooms when using … read more ›

7 Comments
09/22/17

PC Remote Support Policy

A member is looking for an example remote support policy for providing PC support to customers. … read more ›

2 Comments
09/20/17

Patching for Desktops and Servers

At my company there is a dispute/research on patching desktops and servers. All of this stems from the Equifax situation. Our current practice is 30 … read more ›

4 Comments
10/18/17

Anyone have experience working with Arctic Wolf?

We had them out for a presentation recently and are considering some of their services. Just curious if anyone out there has worked with them … read more ›

1 Comments
10/19/17

Tablets for a manufacturing shop environment

We manufacture railroad maintenance equipment. Our shop employees would like to utilize tablets while on the shop floor to replace paper copies of drawings and … read more ›

5 Comments
10/26/17

RFI/RFP for a Primary Internet Service Provider

I am working with a member who is looking for an example RFI/RFP for a primary internet service provider. Any documents you provide in this … read more ›

0 Comments
02/20/17

LMS

We are currently in the process of reviewing and selecting an LMS solution for both internal and external training needs. We have narrowed down the … read more ›

4 Comments
10/26/17

PCI and EMV Compliant Merchant Network

Looking for members who have recent experience in setting up a merchant network that is both PC and EMV compliant. Also, wondering if going wireless … read more ›

0 Comments
10/25/17

Guest WiFi Acceptable Use Document

A member is in search of a Guest WiFi Acceptable Use document. … read more ›

1 Comments
10/23/17

Vendor Recommendations for Converting PDF's to Online Accessible Versions

I'm working on a project that involves posting 50-100 page PDFs online. Because our organization is committed to accessibility, we need those PDFs to be … read more ›

3 Comments
10/25/17

How to fix October 10 update causing 'Inaccessible Boot Device' error in Windows 10

The windows 10 update released by Microsoft on October 10, 2017 is causing some Windows 10 computer to crash giving a blue screen with “Inaccessible … read more ›

0 Comments
10/23/17

What are others using for auto alerts/communication that integrates w/ServiceNow

A member is looking for ways to automate alerts and communication between their on-call technicians and their ServiceNow platform. There are many products available such … read more ›

2 Comments
08/24/17

JIRA ServiceDesk

We are looking at possibly moving to JIRA ServiceDesk. I would like to connect with anyone that has implemented this in the past 3 years. … read more ›

2 Comments
10/25/17

Help Desk Report / Dashboard Examples

A member is looking for samples of help desk reports and in particular the dashboards other organizations are using. … read more ›

0 Comments
10/17/17

SaaS Development Platforms

Does anyone use SaaS development platforms such as SalesForce, OutSystems, etc.? If so, which one and why did you choose that solution vs. others? … read more ›

3 Comments
10/25/17

Texting Aggregator Services

Looking for vendor recommendations and different ways external customers have (or have not) used and engaged in the process of 2-way texting with or without … read more ›

1 Comments
10/25/17

Salesforce Training

What training is given by Corporations for Salesforce Administrators of new implementations? (ex: SalesForce training courses / Premier+ online courses / Trailblazer / learn as … read more ›

0 Comments