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17605 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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06/19/18

Microsoft's Plan to Cut Third Party Audio Conferencing Options

Updated member inquiry to specify additional details: Interested purely in the audio space: Is anyone else going to be affected by Microsoft's plan to cut … read more ›

2 Comments
06/14/18

ITIL/ITSM Training

Looking around to see what kind of training resources are out there. Specifically those that specialize on ITSM quality assurance themes. How do we identify … read more ›

1 Comments
06/01/18

Issue Sending Batch Emails Using Microsoft Dynamics 365

We have recently moved to Microsoft dynamics 365 for our financial system. Part of the process we have is to send a batch email (100+ … read more ›

1 Comments
06/05/18

ITIL Project Guidance

I am working on an ITIL project, and I was hoping to connect with someone to ask if I am on the right track with … read more ›

3 Comments
06/01/18

Business Service Model vs. Categories

Looking for information from members using a business service model of IT Service Management. Many talk about the value of assigning business services instead of … read more ›

0 Comments
05/24/18

ITIL Foundation Level Certification - Cheers and Jeers for Training Providers

I'm looking to obtain my ITIL Foundation Certification and would appreciate anye any feedback good or bad on best programs. Thanks in advance! … read more ›

2 Comments
05/23/18

Distributed Call Center

What have been others experiences using a Distributed Call Center? … read more ›

0 Comments
05/17/18

Deployment Scorecard

Looking for anyone that uses or has created a deployment scorecard within release management. We are developing one to compare delivery between various systems. Including … read more ›

2 Comments
05/03/18

BPMonline or SugarCRM

Has anyone implemented BPMonline or SugarCRM ? How has the user experience been so far ? Any advice or lessons learned about the implementation of … read more ›

0 Comments
05/01/18

Number of IT Staff to Support an Organization with Multiple Locations

Seeking feedback from others as to the number of IT staff that should be in place to support an organization that has 7 sites. Are … read more ›

3 Comments
04/17/18

Delinquent Bill Pay Process

Utility companies often have several steps when a customer is delinquent on bill pay, usually ending in cancellation of service. What are the steps taken … read more ›

1 Comments
02/23/18

Looking to talk to members who have set up group texting in the event of an emergency

Looking to talk to members who have set up group texting in the event of an emergency when the email system is down. Looking to … read more ›

4 Comments
04/06/18

Resco - CRM Solution

Does anyone have experience with the CRM Solution Resco? www.resco.net. We are very interested in their platform and it would be nice to hear from … read more ›

1 Comments
03/22/18

Looking to Implement Digital Signatures in the Enterprise - PDF Based

We are looking to implement digital signatures across our organization. But we also want to be able to obtain signatures from parties/users outside our enterprise. … read more ›

4 Comments
01/29/18

Legal Caller ID Spoofing

Does anyone have experience with legal Caller ID Spoofing? What measures are taken to ensure you are operating within legal boundaries? What vendors have you … read more ›

1 Comments
02/07/18

Open-Sourced Knowledge Base Tool Recommendations

Do members have recommendations for any open-sourced Knowledge Base tools? Ideally they'd be free of charge, but also intuitive to use. … read more ›

2 Comments
11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

3 Comments
11/29/17

IT Administrator Acceptable Use Policy

Looking for an IT Administrator Acceptable Use Policy. I am also seeking a related agreement or attestment document to be used as a basis for … read more ›

2 Comments
01/18/18

SD-WAN Velocloud

Hello, We are in the process of introducing SD-WAN to our business. After meeting with the vendors demoing the solutions we are leaning towards Velocloud. … read more ›

1 Comments
11/22/17

Onboarding - IT Portion

Anyone able to share the number of staff on-boardings that are requested/completed yearly by IT and the length of time it takes to complete an … read more ›

3 Comments
11/17/17

Remote Vendor Access

Looking for best practices about how to allow remote vendor access inside of our network. We are wondering how other organizations are handling this. Looking … read more ›

1 Comments
11/22/17

SMB with Windows 10

We are having issues having windows 10 PCs map a drive to an AIX server using SAMBA. Our SAMBA server is running version 3.5.1 We … read more ›

0 Comments
09/26/17

Supplemental Microsoft Offices 365 Backups

Our company has about 1400-1500 employees all with O365 accounts, OneDrive, and a dozen or so Sharepoint sites. We are ending a trial on a … read more ›

4 Comments
08/25/17

Citrix XenDesktop versus VMWare Horizon

We are looking at deploying a new VDI environment for approximately 140 users. If anyone has an opinion one way or another on Citrix XenDesktop … read more ›

5 Comments
08/21/17

12 hour shift vs. 8 hour shift schedule in a true 24x7 support organisation

We have teams in Russia working 2 12 hour shifts to provide coverage 24 hours a day and teams in India working 3 8 hour … read more ›

2 Comments