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17102 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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02/23/18

Looking to talk to members who have set up group texting in the event of an emergency

Looking to talk to members who have set up group texting in the event of an emergency when the email system is down. Looking to … read more ›

1 Comments
02/22/18

Template for Server Request Requirements

Looking for a document that I would provide to someone that requests to have a virtual server build for their application. The following but not … read more ›

0 Comments
02/12/18

Recommendations on ITSM Systems

Our organization is looking at the different option for our ticketing system with ITIL in mind. The goal is to identify and select the correct … read more ›

3 Comments
02/19/18

Microsoft SCSM Implementation Partners

We are seeking recommendations for vendors who can assist us with implementation and process improvement of Microsoft SCSM (System Center Service Manager). … read more ›

1 Comments
02/14/18

Mobile printers used in the field

A member is looking for suggestions for mobile printers that others are using in the field workforce to provide printed forms for customers with visit … read more ›

1 Comments
02/13/18

IT Organization by Role Based on Size

Looking for information about Information Technology organization by role (application, desktop support, programmers) based on organization size. For example, ratio based on revenue, number of … read more ›

1 Comments
02/07/18

Open-Sourced Knowledge Base Tool Recommendations

Do members have recommendations for any open-sourced Knowledge Base tools? Ideally they'd be free of charge, but also intuitive to use. … read more ›

2 Comments
02/02/18

Help Desk / Service Desk SLA Standards

I am looking for information pertaining what are the SLAs that other companies are using for their Help Desk/Service Desk, we are trying to compare … read more ›

1 Comments
11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

3 Comments
01/18/18

Structure/Organization of Security Teams to meet various security needs for the Organization

A member would like to hear the organizational structure and roles/responsibilities for security teams that other members have in place to fulfill the various security … read more ›

5 Comments
11/29/17

IT Administrator Acceptable Use Policy

Looking for an IT Administrator Acceptable Use Policy. I am also seeking a related agreement or attestment document to be used as a basis for … read more ›

2 Comments
01/29/18

Legal Caller ID Spoofing

Does anyone have experience with legal Caller ID Spoofing? What measures are taken to ensure you are operating within legal boundaries? What vendors have you … read more ›

0 Comments
01/18/18

SD-WAN Velocloud

Hello, We are in the process of introducing SD-WAN to our business. After meeting with the vendors demoing the solutions we are leaning towards Velocloud. … read more ›

1 Comments
11/22/17

Onboarding - IT Portion

Anyone able to share the number of staff on-boardings that are requested/completed yearly by IT and the length of time it takes to complete an … read more ›

3 Comments
01/12/18

PDF Web App Recommendations

Member looking to explore the capability of providing PDF viewing, searching, and annotation capability via a web app. Have any members come across such type … read more ›

1 Comments
01/17/18

Network Engineering Service Catalog

A member is is looking to create an ITIL based Network Engineering Service Catalog, including services offered, manual service, professional service, SLA, etc. Can anyone … read more ›

0 Comments
01/16/18

Tier 1 Help Desk Outsourced Contracts and Cost per Call

If you are outsourcing your Tier 1 help desk, how are your outsourcing contracts structured? What is the range of cost per call indicators for … read more ›

5 Comments
01/17/18

IT Satisfaction Survey Questionnaire

Looking for an IT Satisfaction Survey Questionnaire. … read more ›

0 Comments
01/16/18

Feedback on Lean White Belt Training for Process Automation

Member looking for feedback on process automation training. Currently, the member's organization is pushing Lean White Belt training. Do any other members have experience/feedback they … read more ›

0 Comments
12/14/17

ServiceNow implementation with Contender Solutions

Has anyone worked with Contender Solutions and what was your experience as far as thoroughness, accuracy, timeliness of delivery, etc.? Regarding the ServiceNow implementation itself: … read more ›

4 Comments
12/08/17

CRM needed for our Sales Team

I’m looking for information regarding CRM systems. We want to implement a small set of features initially to help the sales department. We were hoping … read more ›

5 Comments
11/17/17

Remote Vendor Access

Looking for best practices about how to allow remote vendor access inside of our network. We are wondering how other organizations are handling this. Looking … read more ›

1 Comments
11/22/17

SMB with Windows 10

We are having issues having windows 10 PCs map a drive to an AIX server using SAMBA. Our SAMBA server is running version 3.5.1 We … read more ›

0 Comments
09/26/17

Supplemental Microsoft Offices 365 Backups

Our company has about 1400-1500 employees all with O365 accounts, OneDrive, and a dozen or so Sharepoint sites. We are ending a trial on a … read more ›

4 Comments
08/25/17

Citrix XenDesktop versus VMWare Horizon

We are looking at deploying a new VDI environment for approximately 140 users. If anyone has an opinion one way or another on Citrix XenDesktop … read more ›

5 Comments