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16123 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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09/26/17

Supplemental Microsoft Offices 365 Backups

Our company has about 1400-1500 employees all with O365 accounts, OneDrive, and a dozen or so Sharepoint sites. We are ending a trial on a … read more ›

0 Comments
08/30/17

Project Collaboration Sites

Looking for feedback from other Construction Members: What they are using for a project collaboration site? Also, are they seeing team sites or web collaboration … read more ›

8 Comments
09/01/17

Microsoft System Center Service Manager

We are seeking feedback from members using Microsoft System Center Service Manager for their IT ticketing system and request management: Does SCSM have enough features … read more ›

2 Comments
09/22/17

PC Remote Support Policy

A member is looking for an example remote support policy for providing PC support to customers. … read more ›

0 Comments
09/20/17

CRM Recommendations Needed

We are looking at a few companies (eFront, Dynamo, and Backstop) and wanted to know if anyone utilizes them from a CRM perspective. … read more ›

1 Comments
09/20/17

Moving from current ITSM solution to ServiceNow - Reasons for the move

A member is asking to hear feedback from others that have moved to ServiceNow from another type of ITSM solution. - What solution did you … read more ›

0 Comments
08/25/17

Citrix XenDesktop versus VMWare Horizon

We are looking at deploying a new VDI environment for approximately 140 users. If anyone has an opinion one way or another on Citrix XenDesktop … read more ›

5 Comments
09/14/17

Smart Cities

A city member is seeking information on smart cities. Does anyone have a smart city strategic plan, RFP or RFI they can share? Or any … read more ›

1 Comments
07/12/17

Desktop Support Statistics Survey

I would like to gather statistics on Desktop Support ratios being employed: a. How many desktop support personnel do you currently employ per 1000 desktops? … read more ›

4 Comments
08/21/17

12 hour shift vs. 8 hour shift schedule in a true 24x7 support organisation

We have teams in Russia working 2 12 hour shifts to provide coverage 24 hours a day and teams in India working 3 8 hour … read more ›

2 Comments
08/22/17

Application Software Support Guidelines

A member is trying to build some policy around Application Software Support guidelines. Can anyone share feedback or documentation? … read more ›

1 Comments
08/17/17

Security Certificate Management

How are other organizations handling security certificate management? Any information on tools or services would be appreciated. … read more ›

1 Comments
04/13/16

Winddows Workstation and Profile Management

We are looking to automate deployment of our Windows PCs to accomplish refresh of the PC within 1-2 hours. One of the objectives is also … read more ›

2 Comments
08/01/17

CRM Vendors

Looking for industry leaders who specialize in Omni-Channel Management and CRM enterprise level capabilities. Our organization will be sending out an RFP and we need … read more ›

2 Comments
08/01/17

Managed Service Provider Recommendations

We’re looking for a managed IT service provider reference in the Southern California area for a 25-person office. Any recommendations? … read more ›

1 Comments
07/14/17

ServiceNow Express

We currently use ServiceNow Express as our Help Desk software. We were told this week that the Express version of ServiceNow is being converted to … read more ›

2 Comments
07/19/17

ServiceNow IT Business Management

We are planning to use something ServiceNow calls IT Business Management or Project Portfolio Management. I would love to connect with any members that are … read more ›

0 Comments
07/19/17

ServiceNow Archiving & Retention Practices

Has anyone created archival rules and best practices for Service Now modules? Also, has anyone been faced with or considered retention policies within the solution? … read more ›

0 Comments
07/17/17

Mailroom Automation

I am looking for information regarding mailroom automation and the costs involved in implementing it. We are a smaller company and are trying to justify … read more ›

0 Comments
11/23/16

Change Management. Exempting items?

Do you exempt any routine maintenance items from your Change Control process? We currently run everything through our CC process and are considering letting routine … read more ›

6 Comments
06/27/17

ManageEngine Password Reset tool Evaluation

We have been evaluating the tool and run thru User Testing (UAT).Some of the feedback was less than appreciative of the "captcha" and user interface. … read more ›

1 Comments
07/11/17

Collection Agent and Software Platform

We are in the process of seeking RFI's from companies that provide collection services for Utility providers/distributors. Would like to know of firms that engage … read more ›

0 Comments
07/10/17

Navisite

We are moving to Office 365 and a company called Navisite that is owned by Time Warner (Spectrum) has approached us with their offering. Managed … read more ›

0 Comments
06/12/17

Software Sustainment Model or Plan

I have an IT team that sustains applications that project teams or other departments build or buy. We need to receive information from these teams … read more ›

0 Comments
05/30/17

Cyber Security Risk Assessments through Managed Services

Does your organization use an outsourced 'managed service' model for performing cyber security risk assessments? If yes, I would like to know how that is … read more ›

1 Comments