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16428 NOREX direct connect Users and Counting

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11/17/17

Remote Vendor Access

Looking for best practices about how to allow remote vendor access inside of our network. We are wondering how other organizations are handling this. Looking … read more ›

0 Comments
11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

1 Comments
11/02/17

Information on Microsoft System Center Service Manager (SCSM)

Does anyone currently use Microsoft System Center Service Manager (SCSM)? I’d like to talk with someone who has implemented the solution to see how they … read more ›

2 Comments
11/09/17

Integrating Salesforce with ServiceNow ITSM

I would like to poll the membership to see if anyone that is using Salesforce.com is integrating it with ServiceNow ITSM and if so, what … read more ›

0 Comments
09/22/17

PC Remote Support Policy

A member is looking for an example remote support policy for providing PC support to customers. … read more ›

2 Comments
10/23/17

What are others using for auto alerts/communication that integrates w/ServiceNow

A member is looking for ways to automate alerts and communication between their on-call technicians and their ServiceNow platform. There are many products available such … read more ›

2 Comments
09/26/17

Supplemental Microsoft Offices 365 Backups

Our company has about 1400-1500 employees all with O365 accounts, OneDrive, and a dozen or so Sharepoint sites. We are ending a trial on a … read more ›

4 Comments
10/09/17

Operational Level Agreements (OLA)

Looking for OLA templates anyone can share, as well as any information on how they are set up. … read more ›

0 Comments
09/20/17

Moving from current ITSM solution to ServiceNow - Reasons for the move

A member is asking to hear feedback from others that have moved to ServiceNow from another type of ITSM solution. - What solution did you … read more ›

3 Comments
09/28/17

ServiceNow Configuration Management Database (CMDB)

Tackling the CMDB can be a challenge. Things to remember when approaching either implementation or cleaning/update of a current CMDB are Scope, Span and Methods. … read more ›

0 Comments
09/20/17

CRM Recommendations Needed

We are looking at a few companies (eFront, Dynamo, and Backstop) and wanted to know if anyone utilizes them from a CRM perspective. … read more ›

1 Comments
08/25/17

Citrix XenDesktop versus VMWare Horizon

We are looking at deploying a new VDI environment for approximately 140 users. If anyone has an opinion one way or another on Citrix XenDesktop … read more ›

5 Comments
08/21/17

12 hour shift vs. 8 hour shift schedule in a true 24x7 support organisation

We have teams in Russia working 2 12 hour shifts to provide coverage 24 hours a day and teams in India working 3 8 hour … read more ›

2 Comments
04/13/16

Winddows Workstation and Profile Management

We are looking to automate deployment of our Windows PCs to accomplish refresh of the PC within 1-2 hours. One of the objectives is also … read more ›

2 Comments
07/19/17

ServiceNow Archiving & Retention Practices

Has anyone created archival rules and best practices for Service Now modules? Also, has anyone been faced with or considered retention policies within the solution? … read more ›

0 Comments
11/23/16

Change Management. Exempting items?

Do you exempt any routine maintenance items from your Change Control process? We currently run everything through our CC process and are considering letting routine … read more ›

6 Comments
06/27/17

ManageEngine Password Reset tool Evaluation

We have been evaluating the tool and run thru User Testing (UAT).Some of the feedback was less than appreciative of the "captcha" and user interface. … read more ›

1 Comments
07/10/17

Navisite

We are moving to Office 365 and a company called Navisite that is owned by Time Warner (Spectrum) has approached us with their offering. Managed … read more ›

0 Comments
06/12/17

Software Sustainment Model or Plan

I have an IT team that sustains applications that project teams or other departments build or buy. We need to receive information from these teams … read more ›

0 Comments
05/30/17

Cyber Security Risk Assessments through Managed Services

Does your organization use an outsourced 'managed service' model for performing cyber security risk assessments? If yes, I would like to know how that is … read more ›

1 Comments
05/30/17

How do organizations implement Service Transition for Dev/Ops?

How does your organization implement clear processes for transitioning from custom application development to the operational support of the applications? How does your organization disseminate … read more ›

1 Comments
04/18/17

Exchange 2013 Conference Room Management

We use the native Exchange resource mailboxes for the majority of our conference rooms and use the Room Finder within Outlook to schedule these rooms. … read more ›

1 Comments
03/27/17

Walk In Lobby Kiosks

Does anyone use or can recommend a self service lobby check-in kiosk (vendor and associated hw/sw)? We are looking to replace what we have currently. … read more ›

2 Comments
05/22/17

Abacus Solutions

We are looking for a vendor that supports IBM AS400 hardware and OS. Abacus Solutions looks like a solid company. Does anyone have any experience … read more ›

1 Comments
05/04/17

3rd party Active Directory Integration

Hi, I'm curious how others have approached 3rd party Active Directory Integration. We are subscribed to an security training service for our users where it … read more ›

4 Comments