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17620 NOREX direct connect Users and Counting

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06/20/18

Alternative solutions for “impersonating users” in a Windows environment?

I am wondering if anyone has a good solution for “impersonating users” in a Windows environment, other than using their user ID and password. We … read more ›

0 Comments
06/14/18

Distributed Contact Center

I am interested for getting some insights for Distributed Contact Center implementation and related lesson learned from any Norex member. The Technology platform could be … read more ›

0 Comments
06/01/18

Qualification Document

Can anyone share a help desk qualification document following GAMP5 methodology? Specifically, I would like to qualify Spiceworks but any ITIL help desk qualification would … read more ›

1 Comments
05/24/18

ITIL Foundation Level Certification - Cheers and Jeers for Training Providers

I'm looking to obtain my ITIL Foundation Certification and would appreciate anye any feedback good or bad on best programs. Thanks in advance! … read more ›

2 Comments
05/29/18

Genesys PureCloud

We're pursuing a new contact center suite, preferably cloud-based. I'm looking for references for Genesys PureCloud. Is anyone using this? … read more ›

0 Comments
05/24/18

Password Vault

Can you assist me in discovering what companies are doing from a password vault standpoint? This is something we would use for key admin/website/application passwords. … read more ›

4 Comments
05/23/18

Distributed Call Center

What have been others experiences using a Distributed Call Center? … read more ›

0 Comments
05/17/18

Apple Mac Training for Technicians

I am having some trouble finding some training for my technicians on Apple computers. I am interested in classes that would cover “Supporting Mac’s in … read more ›

2 Comments
05/04/18

Best way to block USB write access?

Currently trying to figure out the best way in locking down USB ports so that employees cannot write data to them. From my initial information … read more ›

4 Comments
05/02/18

Microsoft Intune Experiences

Looking for any documentation or user experiences on implementing Microsoft Intune. We are comparing Mobile Iron (our current MDM) vs Intune as we are possibly … read more ›

2 Comments
04/11/18

Looking for Interview Questions for a Helpdesk Technician

I am looking for technical and non-technical interview questions for the position of a Helpdesk Technician. Would any members have something they can share? … read more ›

1 Comments
04/25/18

Windows Systems Administrator Access

We are being challenged by Internal Audit to limit the access of our System Administrator from company confidential / sensitive data that resides in Windows … read more ›

7 Comments
05/03/18

BPMonline or SugarCRM

Has anyone implemented BPMonline or SugarCRM ? How has the user experience been so far ? Any advice or lessons learned about the implementation of … read more ›

0 Comments
05/01/18

Number of IT Staff to Support an Organization with Multiple Locations

Seeking feedback from others as to the number of IT staff that should be in place to support an organization that has 7 sites. Are … read more ›

3 Comments
04/24/18

Self-service Active Directory password management

A member is looking into password management tools allowing users self-service password resets using security question responses and/or SMS multi-factor authentication. They have identified two … read more ›

3 Comments
04/19/18

Windows 10 Updates

How are others handling the large Windows 10 updates that Microsoft has announced? These are like the older Service Packs in that they are very … read more ›

0 Comments
04/10/18

Incident Categories and Sub-categories examples

Configuring ServiceNow and we are looking for examples of Incident Categories and Sub-categories. … read more ›

1 Comments
03/22/18

Looking to Implement Digital Signatures in the Enterprise - PDF Based

We are looking to implement digital signatures across our organization. But we also want to be able to obtain signatures from parties/users outside our enterprise. … read more ›

4 Comments
02/20/18

Windows 10 Blue Screen after updates version 1709

We have recently begun to see several systems go to the blue screen after performing updates. These affected systems all appear to be on version … read more ›

5 Comments
02/27/18

Company Issued Cellphone (Smartphone)

I would like to poll the group and see how companies handle issuing cellphones. Do you issue company owed cellphone/smartphones? If you do: Do you … read more ›

4 Comments
02/06/18

Costs for a Technology Assessment

We are a transit agency and are evaluating our business technology systems for overlap or gaps and currently looking for examples of cost proposals from … read more ›

1 Comments
02/07/18

Open-Sourced Knowledge Base Tool Recommendations

Do members have recommendations for any open-sourced Knowledge Base tools? Ideally they'd be free of charge, but also intuitive to use. … read more ›

2 Comments
02/07/18

RFP Template for Managed Services

Hello - Three years ago our company did a mass housecleaning of our IT department which resulted in partnering with a third-party Managed Service provider. … read more ›

0 Comments
01/25/18

ITSM Software

We're currently evaluating ManageEngine Service Desk Plus and Samanage. Has anyone used either platform? What are your thoughts/feedback? Thanks … read more ›

2 Comments
02/02/18

Incident Management KPI's and Reporting

We are looking for examples of a mature set of KPI(Key Performance Indicators)reports for Incident Management. What variables do the IT shops keep an eye … read more ›

0 Comments