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17102 NOREX direct connect Users and Counting

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02/21/18

Most cost effective method for printing large volumes

I'm looking for feedback regarding the most cost effective method for printing large volumes. We are a Government agency with 4000 employees. When forms are … read more ›

1 Comments
02/06/18

Costs for a Technology Assessment

We are a transit agency and are evaluating our business technology systems for overlap or gaps and currently looking for examples of cost proposals from … read more ›

1 Comments
02/09/18

Quest KACE vs. Microsoft SCCM

We are looking at switching to Microsoft System Center Configuration Manager for doing system imaging, updates, USMT, and application delivery. Currently we are using Quest … read more ›

3 Comments
02/12/18

Recommendations on ITSM Systems

Our organization is looking at the different option for our ticketing system with ITIL in mind. The goal is to identify and select the correct … read more ›

3 Comments
02/09/18

SOW needed for Implementing Contact Center Solution

We are currently in the early stages of preparing a statement of work for a new contact center solution. Ideally this would be a SAAS … read more ›

1 Comments
02/20/18

Windows 10 Blue Screen after updates version 1709

We have recently begun to see several systems go to the blue screen after performing updates. These affected systems all appear to be on version … read more ›

0 Comments
02/19/18

Microsoft SCSM Implementation Partners

We are seeking recommendations for vendors who can assist us with implementation and process improvement of Microsoft SCSM (System Center Service Manager). … read more ›

1 Comments
02/15/18

Help Desk/Service Desk ITAM Solutions

I am working with a member who is asking what system other members are using for their HD/SD/ITAM? Does your organization have a separate contact … read more ›

0 Comments
01/12/18

Desktop management of Mac devices

A member is looking for a policy for desktop management of Apple Macintosh devices. They are currently a 100% Windows environment but would like to … read more ›

3 Comments
02/07/18

Open-Sourced Knowledge Base Tool Recommendations

Do members have recommendations for any open-sourced Knowledge Base tools? Ideally they'd be free of charge, but also intuitive to use. … read more ›

2 Comments
02/12/18

System Refresh

Does anyone have any recommendations for when the helpdesk staff should begin a system refresh to roll out new systems what kind of software should … read more ›

1 Comments
02/02/18

Help Desk / Service Desk SLA Standards

I am looking for information pertaining what are the SLAs that other companies are using for their Help Desk/Service Desk, we are trying to compare … read more ›

1 Comments
01/29/18

Printer Incident Statistics

I am trying to find industry averages for the number of incidents that an organization should have on printers. We seem to have a high … read more ›

3 Comments
01/17/18

Spectre and Meltdown Patching

Does anyone have a plan to update computer systems regarding the Spectre/Meltdown vulnerability? … read more ›

4 Comments
02/07/18

RFP Template for Managed Services

Hello - Three years ago our company did a mass housecleaning of our IT department which resulted in partnering with a third-party Managed Service provider. … read more ›

0 Comments
01/25/18

ITSM Software

We're currently evaluating ManageEngine Service Desk Plus and Samanage. Has anyone used either platform? What are your thoughts/feedback? Thanks … read more ›

2 Comments
01/30/18

Password Management Solutions

In search of information or recommendations on Password Management solutions. Any feedback would be greatly appreciated. … read more ›

2 Comments
02/02/18

Incident Management KPI's and Reporting

We are looking for examples of a mature set of KPI(Key Performance Indicators)reports for Incident Management. What variables do the IT shops keep an eye … read more ›

0 Comments
02/02/18

Service Desk portals

We are looking for examples of IT Service Desk portals that departments are using for their customers to do self service on. Report Incidents, make … read more ›

0 Comments
01/25/18

Windows Updates: Anniversary updates

How are others handling Windows 10 anniversary updates? These are essentially service packs. They are very large and time consuming for our end users. Are … read more ›

3 Comments
01/30/18

ServiceNow Escalation Templates

We have recently implemented ServiceNow. We are wondering if there is a way to create escalation templates for Incidents. Example: If an Incident comes in … read more ›

1 Comments
11/29/17

IT Administrator Acceptable Use Policy

Looking for an IT Administrator Acceptable Use Policy. I am also seeking a related agreement or attestment document to be used as a basis for … read more ›

2 Comments
01/29/18

Job title for Service Now Incident and Request Process Owner and Manager, KB Owner and Manager

Recently, I have been given the roles of Service Now Incident and Request Process Owner and Manager; Knowledge Base Owner and Manager; trainer, implementation coordinator. … read more ›

1 Comments
11/22/17

Onboarding - IT Portion

Anyone able to share the number of staff on-boardings that are requested/completed yearly by IT and the length of time it takes to complete an … read more ›

3 Comments
12/27/17

Dealing with Apple's two factor Authentication in enterprise enviroment

We are wondering how people are dealing with apple's two factor authentication involving Iphones in the enterprise environment. While the idea is good, dealing with … read more ›

5 Comments