All
NORCONS
direct connect
Events
Transcripts
Poll Results
Not a Member? Learn More

16428 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

Create New Topic

Do you need additional assistance? Please contact the NOREX Information Team.

11/17/17

Remote Vendor Access

Looking for best practices about how to allow remote vendor access inside of our network. We are wondering how other organizations are handling this. Looking … read more ›

0 Comments
11/16/17

Username Formats and Standards

We are looking at possibly renaming our username standards (i.e. How you login to computers etc.) Trying to gather information around whether to keep usernames … read more ›

1 Comments
11/02/17

Information on Microsoft System Center Service Manager (SCSM)

Does anyone currently use Microsoft System Center Service Manager (SCSM)? I’d like to talk with someone who has implemented the solution to see how they … read more ›

2 Comments
11/14/17

Converting Crystal Reports to SQL Server Reporting Services

We were curious to see if there are any members that have gone through the process of converting Crystal Reports to SQL Server Reporting Services, … read more ›

0 Comments
10/30/17

Enabling the TPM Chip

A member would like assistance on enabling the TPM (Trusted Platform Module) Chip in the BIOS (Basic Input Output System) on multiple computers through SCCM … read more ›

4 Comments
08/08/17

Asset and Configuration Policy

A member is in the process of rolling out a new Asset and Configuration policy and standing up a Configuration Governance Committee. Can anyone share … read more ›

1 Comments
11/10/17

Incident Categorization

We are in process of defining incident categorization. Is there a document available that tells about how other organizations are categorizing incidents? I am looking … read more ›

0 Comments
10/23/17

Security policy for International Travel - Laptops & Phones

A member is searching for a security policy for international travel regarding laptops and phones. Does anyone have a document that relates to this that … read more ›

1 Comments
10/10/17

Mass Communication Services/Solutions via Text Messaging

Can anyone share the solution/service they are using for mass communication via text messaging? … read more ›

13 Comments
10/31/17

Need Assistance deploying Revit 2018

I am looking for assistance with an issue I am having with SCCM 2012 R2. This issue is specifically related to deploying Revit 2018 (Autodesk … read more ›

1 Comments
09/22/17

PC Remote Support Policy

A member is looking for an example remote support policy for providing PC support to customers. … read more ›

2 Comments
10/23/17

What are others using for auto alerts/communication that integrates w/ServiceNow

A member is looking for ways to automate alerts and communication between their on-call technicians and their ServiceNow platform. There are many products available such … read more ›

2 Comments
08/24/17

JIRA ServiceDesk

We are looking at possibly moving to JIRA ServiceDesk. I would like to connect with anyone that has implemented this in the past 3 years. … read more ›

2 Comments
10/25/17

Help Desk Report / Dashboard Examples

A member is looking for samples of help desk reports and in particular the dashboards other organizations are using. … read more ›

0 Comments
10/17/17

Evaluation Form for Comparing Phone Systems

Looking for an evaluation form to compare phone systems in a large call center environment. … read more ›

0 Comments
10/17/17

SOP for Change Management

We are starting to write an SOP (Standard Operating Procedure) for Change Management using the ManageEngine Service Desk Plus Change Management software. Can others using … read more ›

0 Comments
10/04/17

Policy for control over employee assigned IT assets

A member is seeking a documented policy that provides control over IT assets that are assigned to employees. They are seeking something that outlines IT … read more ›

1 Comments
10/09/17

Operational Level Agreements (OLA)

Looking for OLA templates anyone can share, as well as any information on how they are set up. … read more ›

0 Comments
09/20/17

Moving from current ITSM solution to ServiceNow - Reasons for the move

A member is asking to hear feedback from others that have moved to ServiceNow from another type of ITSM solution. - What solution did you … read more ›

3 Comments
09/28/17

Putting User Profiles on Remote Workers Customized Desktops/Devices

A member is asking how others are putting user profiles on customized desktops/devices for remote workers, without the password. … read more ›

1 Comments
09/28/17

ServiceNow Configuration Management Database (CMDB)

Tackling the CMDB can be a challenge. Things to remember when approaching either implementation or cleaning/update of a current CMDB are Scope, Span and Methods. … read more ›

0 Comments
09/28/17

Avaya 7.0 Session Manager

Has anyone upgraded to Avaya 7.0 SM? If so, do you have any procedures/benefits that you have provided to your users, that you can share? … read more ›

0 Comments
09/13/17

Downtime Reporting: Planned vs. Unplanned

I was hoping to see if anyone has suggestions for how we might be able to report on planned vs unplanned downtime for business critical … read more ›

4 Comments
09/11/17

IT Staffing Roles and Levels

We are looking to provide our helpdesk and infrastructure team members with a more defined career path. Our current titles and levels are fairly flat. … read more ›

0 Comments
08/21/17

12 hour shift vs. 8 hour shift schedule in a true 24x7 support organisation

We have teams in Russia working 2 12 hour shifts to provide coverage 24 hours a day and teams in India working 3 8 hour … read more ›

2 Comments