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17102 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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02/23/18

Looking to talk to members who have set up group texting in the event of an emergency

Looking to talk to members who have set up group texting in the event of an emergency when the email system is down. Looking to … read more ›

1 Comments
02/21/18

SCCM Alternatives

We are a losing faith in SCCM and are considering alternatives. Even when the server works right, a significant percentage of the clients fail. If … read more ›

0 Comments
02/20/18

Information on Agile Change Management

I am working with a member who is asking: 1. Do you know of a municipality that has implemented it? 2. What are the pros … read more ›

0 Comments
02/09/18

Document for Product Justification needed

Member looking to write a document that details the needs for a software/hardware solution, potential impact of NOT implementing a solution, and justification for the … read more ›

1 Comments
11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

3 Comments
02/01/18

Business rules management discussion desired

I am looking to connect with someone who has introduced a business rules management system into their company. A technical discussion is interesting of course, … read more ›

0 Comments
01/17/18

Network Engineering Service Catalog

A member is is looking to create an ITIL based Network Engineering Service Catalog, including services offered, manual service, professional service, SLA, etc. Can anyone … read more ›

0 Comments
12/08/17

Patching Laptops on Windows 10

For companies larger than 500 users, how do you patch laptops running Windows 10? Curious if you are forcing patches down or do youy try … read more ›

4 Comments
12/20/17

Change Management Metrics

I am hoping to find change management metrics that are tied to business value/outcomes. I am looking to develop a change management scorecard in 2018 … read more ›

1 Comments
11/01/17

Documentation for Closing Down or Moving a Facility

Looking for documentation (best practices, check lists, processes and procedures for closing down a facility and also for moving a facility. … read more ›

0 Comments
09/13/17

Downtime Reporting: Planned vs. Unplanned

I was hoping to see if anyone has suggestions for how we might be able to report on planned vs unplanned downtime for business critical … read more ›

4 Comments
08/30/17

Establishing BI standards and procedures

We recently purchased Tableau and are working on our implementation. We have our Tableau Server up and live but need to formulate a plan for … read more ›

0 Comments
07/11/17

Release and Deployment RACI Matrix

Hello, Does anyone have the RACI matrix that goes well for the task/ activities required for Release and Deployment Management. I am surely missing few … read more ›

0 Comments
06/20/17

Project/Client Records Closout Checklist

Does anyone have a template or an example for a checklist that their end users use to do a Project Records Closeout or Client records … read more ›

0 Comments
06/01/17

Request for Change Process

Hello - were looking to establish a request for change (RFC) process that would be in addition to our change process. We currently use Service … read more ›

2 Comments
Closed Topic
05/30/17

How do organizations implement Service Transition for Dev/Ops?

How does your organization implement clear processes for transitioning from custom application development to the operational support of the applications? How does your organization disseminate … read more ›

1 Comments
Closed Topic
06/19/17

Users restoring their own files

We recently "evolved" to the ability of performing snapshots of all of our unstructured user data. This ties in to Windows allowing end users to … read more ›

3 Comments
Closed Topic
05/16/17

Open Source Software Governance Process

We're looking for process examples for how to manage intake of Open Source software components and solutions into the Enterprise. Primarily focused on API and … read more ›

6 Comments
Closed Topic
03/23/17

Digital Asset Management (DAM)

Hello Norex Members, We are currently researching Digital Asset Management and would like to gather information from other organizations. If any Norex members are willing … read more ›

2 Comments
Closed Topic
04/25/16

Strategy implementation software

We are seeking suggestions for software used to track implementation of strategic plans, especially for municipal government. It needs to have an executive dashboard. Any … read more ›

3 Comments
Closed Topic
03/05/17

BYOD security / IT risks

Does anyone have a list of risks associated with supporting BYOD w.r.t. Security, IT, Legal and Governance? Here is what I have so far. IT … read more ›

3 Comments
Closed Topic
01/19/17

Windows 10 Updates Issue

We are starting to get some PCs that are Windows 10. We are used to, with Windows XP and 7, using WSUS for collecting and … read more ›

6 Comments
Closed Topic
01/05/17

Remedy to ServiceNow Migration question

I'm looking to connect with people who have experience migrating from Remedy to ServiceNow. We are a mature ITIL organization and are trying to estimate … read more ›

2 Comments
Closed Topic
01/04/17

System or Software for managing new users and user terminations

I would like to know what others are using to handle the provisioning workflows of new users and user terminations / decommissioning. Currently we use … read more ›

2 Comments
Closed Topic
11/29/16

Manual Creation & Management

Hi All, We are updating our intranet and are looking for information and recommendations of ways to manage manuals, that is, documents compiled from many … read more ›

2 Comments
Closed Topic