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16428 NOREX direct connect Users and Counting

Connecting directly with your peers has never been easier. This dynamic online community of project-oriented IT professionals connects your staff with similarly-tasked members. Initiate or join conversations of your choice as members post and share behind a secured log-in. Gaining actionable project insight and perspectives from multiple sources is your tactical edge.

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11/16/17

Request for Change vs. Standard Operating Procedures

We have an RFC (Request for Change) process for documenting our change management. We do this on production systems with risks based on scope, complexity, … read more ›

1 Comments
10/10/17

Windows 10 User Acceptance Testing Plan

A member is in the beginning stages of Windows 10 User Acceptance testing and looking for a sample of a Windows 10 test plan. … read more ›

1 Comments
10/03/17

Job Scheduling applications

What are others using for job scheduling? We currently use Autosys (CA Workload Automation) and are wondering what experiences other companies have with other similar … read more ›

5 Comments
11/01/17

Documentation for Closing Down or Moving a Facility

Looking for documentation (best practices, check lists, processes and procedures for closing down a facility and also for moving a facility. … read more ›

0 Comments
09/20/17

Patching for Desktops and Servers

At my company there is a dispute/research on patching desktops and servers. All of this stems from the Equifax situation. Our current practice is 30 … read more ›

4 Comments
02/20/17

LMS

We are currently in the process of reviewing and selecting an LMS solution for both internal and external training needs. We have narrowed down the … read more ›

4 Comments
10/25/17

Framework for TO-BE Discovery Working Sessions

In search of a framework for TO-BE discovery working sessions. I use one, however I would like to incorporate other frameworks that have been proven … read more ›

0 Comments
09/27/17

Call Flow Questionnaire for Phone System

A member is integrating an office that they acquired. The acquired office has an existing phone system that they want to audit via questionnaire. The … read more ›

1 Comments
10/24/17

Production Approval Processes / ERP Change Management

A member is looking for documents that outlines production approval processes and also a sign-off document for ERP change management. … read more ›

1 Comments
10/17/17

SOP for Change Management

We are starting to write an SOP (Standard Operating Procedure) for Change Management using the ManageEngine Service Desk Plus Change Management software. Can others using … read more ›

0 Comments
09/28/17

ServiceNow Configuration Management Database (CMDB)

Tackling the CMDB can be a challenge. Things to remember when approaching either implementation or cleaning/update of a current CMDB are Scope, Span and Methods. … read more ›

0 Comments
09/13/17

Downtime Reporting: Planned vs. Unplanned

I was hoping to see if anyone has suggestions for how we might be able to report on planned vs unplanned downtime for business critical … read more ›

4 Comments
08/30/17

Establishing BI standards and procedures

We recently purchased Tableau and are working on our implementation. We have our Tableau Server up and live but need to formulate a plan for … read more ›

0 Comments
04/20/16

Cumulative Updates

I am looking for the best practices, best efforts, regarding applying cumulative updates to servers and various applications housed within those servers. Very interested in … read more ›

1 Comments
05/16/17

Open Source Software Governance Process

We're looking for process examples for how to manage intake of Open Source software components and solutions into the Enterprise. Primarily focused on API and … read more ›

6 Comments
11/23/16

Change Management. Exempting items?

Do you exempt any routine maintenance items from your Change Control process? We currently run everything through our CC process and are considering letting routine … read more ›

6 Comments
07/11/17

Release and Deployment RACI Matrix

Hello, Does anyone have the RACI matrix that goes well for the task/ activities required for Release and Deployment Management. I am surely missing few … read more ›

0 Comments
06/19/17

Users restoring their own files

We recently "evolved" to the ability of performing snapshots of all of our unstructured user data. This ties in to Windows allowing end users to … read more ›

3 Comments
06/20/17

Project/Client Records Closout Checklist

Does anyone have a template or an example for a checklist that their end users use to do a Project Records Closeout or Client records … read more ›

0 Comments
06/01/17

Request for Change Process

Hello - were looking to establish a request for change (RFC) process that would be in addition to our change process. We currently use Service … read more ›

2 Comments
05/30/17

How do organizations implement Service Transition for Dev/Ops?

How does your organization implement clear processes for transitioning from custom application development to the operational support of the applications? How does your organization disseminate … read more ›

1 Comments
11/04/16

SharePoint 2016 Response

What's the most common feedback you've received from your end-users since implementing SharePoint 2016? What do they like most? What are their top complaints? What … read more ›

1 Comments
03/23/17

Digital Asset Management (DAM)

Hello Norex Members, We are currently researching Digital Asset Management and would like to gather information from other organizations. If any Norex members are willing … read more ›

2 Comments
03/05/17

BYOD security / IT risks

Does anyone have a list of risks associated with supporting BYOD w.r.t. Security, IT, Legal and Governance? Here is what I have so far. IT … read more ›

3 Comments
03/09/17

Microsoft Outlook Forms

Does anyone have experience working with forms in outlook? I have created some custom forms but some of my users are getting an error when … read more ›

0 Comments