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ACKNOWLEDGEMENT OF ACCEPTABLE USE

IT Template

Microsoft Word

An outline of a mobile device acceptable use policy form that serves as a signature form for the ...

01.29.2013

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CYBER INCIDENT RESPONSE TEAM PROCESS

IT Template

Microsoft Word

This process governs the actions required for reporting or responding to Cyber Incidents.

01.29.2013

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SECURITY AWARENESS TRAINING

IT Template

Microsoft Powerpoint

Taking steps to protect electronic information is key to maintaining security. This presentation...

01.29.2013

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TECHNICAL GOVERNANCE SOA

IT Template

PDF

This document is a detailed design discipline of the technical governance for Service Oriented Ar...

01.29.2013

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RFP: MULTIFUNCTION DEVICES

IT Template

Microsoft Word

This request is for a single contractor to provide the replacement and ongoing support of network...

01.29.2013

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SERVICE MANAGEMENT CATALOG

IT Template

Microsoft Powerpoint

This presentation contains information on the evolution of service management, lessons learned, a...

01.29.2013

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POSTMORTEM TEMPLATE

IT Template

Microsoft Word

Log your service outage, root cause analysis, lessons learned, and proposed solutions using this ...

01.29.2013

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HELP DESK ANALYST

IT Template

Microsoft Word

Job description.

01.29.2013

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BC/DR VENDOR TOOLS LISTING

IT Template

PDF

This document compiles product information on several Business Continuity & Disaster Recovery...

01.22.2013

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BC/DR VENDOR TOOL EVALUATION

IT Template

PDF

The following provides tool requirements evaluations for Business Continuity & Disaster Recov...

01.22.2013

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RFP: DIGITAL COPIER SERVICES

IT Template

Microsoft Word

This RFP requests proposals for digital copier and/or multi-function device (MFD) services.

01.22.2013

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SERVICE IMPLEMENTATION PROCESS

IT Template

Microsoft Excel

An instructional workbook that created requirements to implement a service offering in the servic...

01.22.2013

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SERVICE MANAGEMENT OVERVIEW

IT Template

PDF

This provides a general definition of service management, industry analysis, and catalog approach.

01.22.2013

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SERVICE CATALOG JOURNEY

IT Template

Microsoft Powerpoint

Current and future views of services are shown in this presentation of enterprise-based and subsc...

01.22.2013

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SERVICE CATALOG DRAFT

IT Template

Microsoft Excel

This workbook compares services such as application, HR, data maintenance, and Point of Sale.

01.22.2013

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SERVICE CATALOG OFFERINGS

IT Template

Microsoft Word

Below are examples of service catalog items from intranet self-help sites as well as OLA and SLA.

01.22.2013

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