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HELP DESK / SERVICE DESK

04.23.2020

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NV2318

Doc type: Transcript

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Number of pages: 33

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HELP DESK / SERVICE DESK

Recent moves of entire workforces home has put a great deal of pressure on the Help Desks/Service Desks within companies. During this WebForum, NOREX members discuss the challenges and successes of those moves and the move back, metrics and how they are evolving and tools and training that members are using to service their organizations. This transcript includes a large discussion around tools, help desk to employee ratios and a robust chat log conversation.

Communications Data Center Help Desk/Service Desk IT Service Management Network Infrastructure Security