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HELP DESK/SERVICE DESK

02.06.2018

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NV2205

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Number of pages: 25

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HELP DESK/SERVICE DESK

During this February 2018 Help Desk/Service Desk session, NOREX members discuss and participate in a variety of polls on this important IT service deliverable. Training, building a knowledge base (KB); an introduction to the knowledge centered support (KCS) process, help desk and asset management/procurement best-practices; solutions used, metrics; and more are included.

Help Desk/Service Desk IT General Management IT Service Management