The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.
| Document | Pages | Document Number |
File Type 
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Document Type
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Date Posted
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IT DEPARTMENT FLOWCHART.This organization chart demonstrates a typical "chain of command" for an Information Technology department. |
1 | 43-784 |
|
NORCON | 10/2008 |
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SLA: HELP DESK SERVICES.This Help Desk SLA describes objectives, key performance measures and cost per ticket. |
1 | 42-91 |
|
NORCON | 02/2009 |
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PMO CHARTER.This Project Management Office Charter provides goals/objectives, benefits, implementation phases, functions and more. |
8 | 46-787 |
|
NORCON | 02/2008 |
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IS PROJECT MILESTONE FORM.IS project milestone form. |
2 | 46-616 |
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NORCON | 07/2008 |
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ISB DEVELOPMENT PROTOCOL.This diagram shows the schedule for ISB (Internet Service Bus) development, including project plan, change control, hosting and operations. |
1 | 47-689 |
|
NORCON | 05/2009 |
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RFI RESPONSE: PERFORMANCE MANAGEMENT.This document provides a response format for a Request For Information on employee performance evaluation and development tools, products, and services. (Also see RFI: Performance Management, NORCON 10-196.) |
12 | 10-196A |
|
NORCON | 09/2010 |
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BUSINESS SYSTEMS ANALYST.Job description. |
2 | 10-395 |
|
NORCON | 04/2011 |
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DESKTOP ADMINISTRATOR II.Job description. |
3 | 10-555 |
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NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 1 ASSESSMENT.This training needs self-assessment tool is the first of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-748 |
|
NORCON | 03/2012 |
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HELP DESK REQUEST PROCESS.The attached flow chart depicts the help desk request from start to finish. |
1 | 10-942 |
|
NORCON | 09/2012 |
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VICE PRESIDENT & CIO.Job description. |
3 | 10-1120 |
|
NORCON | 02/2013 |
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ABAP PROGRAMMER.Job Description. |
1 | 43-811 |
|
NORCON | 01/2008 |
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INSTRUCTIONAL TECHNOLOGY TECHNICIAN.Job Description |
2 | 43-637 |
|
NORCON | 02/2008 |
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PROJECT CHARTER TEMPLATE.This template is designed to be re-signed during each major cost/benefit evaluation phase, ensuring the highest level of accuracy. |
4 | 46-871 |
|
NORCON | 12/2008 |
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ACCOUNTS RECEIVABLE RISK PLAN.This plan is used to document approach for identifying, analyzing, responding to, monitoring, and controlling risks. (Also see NORCONs 47-624 and 47-626.) |
6 | 47-625 |
|
NORCON | 09/2008 |
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RFI: DUTY STATEMENT.A Request For Information focused on the examination of IT solutions & automated tools, products or services to aid in the creation of job duty statements. (Also see the corresponding RFI response template, NORCON 10-197A.) |
5 | 10-197 |
|
NORCON | 09/2010 |
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FINANCE BUSINESS ANALYST.Job description. |
2 | 10-396 |
|
NORCON | 04/2011 |
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DESKTOP ADMINISTRATOR III.Job description. |
3 | 10-556 |
|
NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 2 ASSESSMENT.This training needs self-assessment tool is the second of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-749 |
|
NORCON | 03/2012 |
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BUSINESS CASE TEMPLATE.This document provides a format for developing a business case. |
4 | 10-943 |
|
NORCON | 09/2012 |
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TRUST MODEL COMPLIANCE.This document provides information on trust levels for electronic signatures and other company business. |
3 | 10-1121 |
|
NORCON | 02/2013 |
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LAPTOP POLICYThis document outlines policy regarding use of portable computing devices & electronic media. |
2 | 43-785 |
|
NORCON | 11/2008 |
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REMOTE OFFICE EQUIPMENT REQUIREMENTS.Outline of what a remote office employee would need and what items are company or employee provided. Also addresses internet and phone service, and reimbursement issues. |
2 | 43-639 |
|
NORCON | 03/2008 |
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PATCH MANAGEMENT POLICY.This policy is outlined as it relates to user computing devices such as desktop/laptop, PDAs, etc. (Also see NORCON 42-92.) |
2 | 42-93 |
|
NORCON | 03/2009 |
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BUSINESS CONTINUITY/DISASTER RECOVERY BOOKLET.Planning, FAQ, backup sites, and auditing of Business Continuity and Disaster Recovery are discussed in this document. |
9 | 46-872 |
|
NORCON | 12/2008 |
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DUTY STATEMENT RFI RESPONSE.This document provides response templates to a Request For Information on duty statements. (Also see corresponding RFI, NORCON 10-197.) |
11 | 10-197A |
|
NORCON | 09/2010 |
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SENIOR DESKTOP ADMINISTRATOR.Job description. |
3 | 10-557 |
|
NORCON | 10/2011 |
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MICROSOFT WORD LEVEL 3 ASSESSMENT.This training needs self-assessment tool is the third of 3 levels to determine progress in the use of Microsoft Word. |
1 | 10-750 |
|
NORCON | 03/2012 |
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BUSINESS CASE SCORING MATRIX.A template of a matrix to score business cases in which a high benefit score and a low cost score are most desirable. |
1 | 10-944 |
|
NORCON | 09/2012 |
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ELECTRONIC SIGNATURES SECURITY.A comprehensive policy on the use and distribution of electronic signatures. |
59 | 10-1122 |
|
NORCON | 02/2013 |
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SOFTWARE REMOVAL AGREEMENT.This agreement covers the removal of company software from employees' home and/or personal computer systems, as well as an employee's failure to do so. |
1 | 43-786 |
|
NORCON | 11/2008 |
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PROJECT MANAGEMENT OFFICE MANAGER.Job Description |
2 | 43-640 |
|
NORCON | 03/2008 |
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PRINTER REQUEST TEMPLATE.This template provides the proper documentation for the request of a company-provided printer for office use. |
2 | 42-94 |
|
NORCON | 03/2009 |
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UNIT TEST PLAN TEMPLATE.This template includes instructions table for column use for various test conditions. |
3 | 46-790 |
|
NORCON | 02/2008 |
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DEFINITIONS OF SUPPORT LEVELS.This is a general description of IT support levels. "IT Units" are distributed IT support staff for each business area |
1 | 46-873 |
|
NORCON | 12/2008 |
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BIA SURVEYThis Business Impact Analysis survey is designed to help determine the effects if some or all business units/processes were to suffer a major disruption of operations. |
6 | 47-692 |
|
NORCON | 06/2009 |
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BUSINESS CASE: REMOTE WIRELESS DATA.This business case is for a project which will provide for remote wireless data monitoring. |
2 | 10-198 |
|
NORCON | 09/2010 |
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SENIOR DATA ANALYST.Job description. |
2 | 10-558 |
|
NORCON | 10/2011 |
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SCANNER OPERATOR.Job description. |
2 | 10-751 |
|
NORCON | 03/2012 |
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PROJECT SCORING WORKSHEET.Cost savings, urgency, and other benefits are scored alongside costs for each project. |
5 | 10-945 |
|
NORCON | 09/2012 |
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INTRANET GOVERNANCE PLAN.This document outlines a framework for the optimal use of the Intranet document management and collaboration portal. |
2 | 10-1123 |
|
NORCON | 02/2013 |
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ELECTRONIC SIGNATURES POLICY.This policy applies to all non-verbal electronic communications or transactions in which the sender and recipient must be verified or authenticated and the integrity of the data contained must be maintained. |
4 | 43-812 |
|
NORCON | 02/2008 |
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IT CONTRACTS ANALYST.Job Description |
1 | 43-641 |
|
NORCON | 03/2008 |
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SYSTEM TEST PROGRESS TEMPLATE.System test progress, references, and history can be recorded on this template. |
2 | 42-96 |
|
NORCON | 06/2009 |
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TECHNICAL SPECIFICATIONS TEMPLATE.This template outlines program information, overview, logic, error handling, offshore query and more. |
2 | 46-791 |
|
NORCON | 02/2008 |
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DAILY MANAGEMENT SCORECARD.This scorecard outlines service areas, service targets, SLA & thresholds, and a monthly score. |
7 | 46-874 |
|
NORCON | 12/2008 |
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SECURITY INCIDENT RESPONSE PLAN.When a security incident or suspected security incident occurs, certain processes must be followed. This document defines these processes. |
12 | 47-693 |
|
NORCON | 06/2009 |
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SAP SUPPORT PROCEDURE.This template provides the support call process as well as flow chart of Systems Applications and Products. |
3 | 10-199 |
|
NORCON | 09/2010 |
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ON-CALL / CALL-IN POLICY.Some companies may require some employees/positions to be on-call, carry a beeper or carry a cell phone and be available 24 hours per day, seven days per week. This document describes policy for this requirement. |
1 | 10-397 |
|
NORCON | 04/2011 |
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BUSINESS ASSOCIATE AGREEMENT.This agreement includes language explaining HIPAA regulations and non-disclosure of PHI. |
5 | 10-559 |
|
NORCON | 10/2011 |
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