NOREX® | A better way

The NOREX Document Repository features policies and strategies already documented by peers, and transcripts of WebForums and poll results that reveal unbiased lessons learned. The library includes IT policies and proposal templates, RFPs, SLAs, job descriptions and other common IT forms. See sample documents for a closer look.

Document	Pages	Document Number	File Type	Document Type	Date Posted	Get Documents
SUPPORTING INTERNATIONAL LOCATIONS - IT BEST PRACTICES NOREX members discuss challenges in supporting international locations during this January 2012 WebForum. Topics include time zone challenges, hiring and supporting foreign and U.S. staff, and security.	12	NV916		Transcript	01/2012	Add to My Library Download
UNIFIED COMMUNICATIONS Members discuss Unified Communications tools, implementation issues and user training during this January 2012 session.	12	NV915		Transcript	01/2012	Add to My Library Download
ASSET MANAGEMENT MEMO. This sample memo provides a format for instructions on the management of leased assets to employees.	1	10-669		NORCON	01/2012	Add to My Library Download
RESOURCE ALLOCATION SHEET. This is a template for asset tracking, including hardware and software, requests for remote access and for loaner laptops.	2	10-670		NORCON	01/2012	Add to My Library Download
IT USE POLICY. This document provides guidelines for acceptable and unacceptable use of Information Technology Resources (any equipment, hardware or software that is assigned and available for employees to use in the course of their employment).	14	10-671		NORCON	01/2012	Add to My Library Download
IT SECURITY POLICY. This Information Technology document provides policy, direction, procedures, and guidance to ensure the security, confidentiality, integrity, and availability of electronic information and the automated systems that contain it.	30	10-672		NORCON	01/2012	Add to My Library Download
VIRTUALIZATION Members discuss server and desktop virtualization during this January 2012 session.	27	NV914		Transcript	01/2012	Add to My Library Download
STATE GOVERNMENT SOCIAL MEDIA POLICY. The purpose of this policy is to provide rules of conduct to State organizations and State employees when using social media technologies to engage with citizens on behalf of the State.	3	10-666		NORCON	01/2012	Add to My Library Download
SOCIAL MEDIA POLICY. This document provides guidelines on the use of social media outlets, linking, privacy, and posting.	2	10-667		NORCON	01/2012	Add to My Library Download
RFP: MASTER DATA MANAGEMENT. This Request For Proposal seeks a software tool that will be used to create a master data reference database. The tool must provide source identification, data collection/transformation/consolidation/distribution and more.	50	10-668		NORCON	01/2012	Add to My Library Download
GOVERNMENT - MOBILE DEVICE MANAGEMENT NOREX government members discuss issues with Mobile Device Management during this January, 2012 WebForum. Topics include BYOD, device management, stipends, using mobiles to do production work, procurement and policies.	21	GSP071		Transcript	01/2012	Add to My Library Download
INFORMATION SYSTEMS PROCEDURES. This manual describes the internal procedures for the IS (Information Systems) department management and staff.	73	10-664		NORCON	01/2012	Add to My Library Download
RFP: MOBILE WIRELESS SERVICES. This Request For Proposal seeks providers of cellular and mobile data services.	13	10-665		NORCON	01/2012	Add to My Library Download
SOCIAL MEDIA BEST PRACTICES IN THE WORKPLACE Topics of this January 2012 session included employee access, social media presence of the workplace, linking web sites to social media sites, ROI, B2B, Public Records ACT and tools used for managing social media sites.	22	NV913		Transcript	01/2012	Add to My Library Download
PROJECT MANAGEMENT OFFICE PROPOSAL. Objectives, measures of success, verification, purpose, outcome, and schedule are defined in this proposal.	5	10-660		NORCON	01/2012	Add to My Library Download
SOFTWARE DISTRIBUTION POLICY. This policy outlines the requirements for distributing and selling software developed by the company.	1	10-661		NORCON	01/2012	Add to My Library Download
BUSINESS SOLUTIONS MANAGER: STORE SYSTEMS. Job description.	2	10-662		NORCON	01/2012	Add to My Library Download
IT DIRECTOR. Job description.	1	10-663		NORCON	01/2012	Add to My Library Download
IT HIRING BEST PRACTICES Members discuss IT staffing trends and recruitment strategies during this January 2012 session.	21	NV911		Transcript	01/2012	Add to My Library Download
ENTERPRISE PROJECT MANAGEMENT Members share strategies for promoting and implementing EPM within their organizations during this January 2012 session. EPM and PMO tools are also discussed.	24	NV910		Transcript	01/2012	Add to My Library Download
DESKTOP TECHNICIAN SERVICE CATALOG. This document discusses effective use of resources for desktop service categories, timelines, infrastructure service definitions, types of service and cost, and more.	45	10-625		NORCON	01/2012	Add to My Library Download
CONTRACT MANAGEMENT POLICY. This policy is to provide the IT oversight functions necessary to promote the most effective IT contracts possible, monitor management of IT contracts, and manage remediation costs associated with vendor non-performance.	2	10-626		NORCON	01/2012	Add to My Library Download
TELEWORK PROGRAM POLICY. The telework program is designed to improve productivity, make efficient use of resources and facilities, and improve employee retention.	3	10-627		NORCON	01/2012	Add to My Library Download
TIME AND LEAVE BENEFITS POLICY. This policy outlines time attendance and leave procedures, tracking time and leave, and earning compensatory time.	3	10-628		NORCON	01/2012	Add to My Library Download
WORK ALTERNATIVES POLICY. This policy describes a balance between flexible working hours and fulfillment of work responsibilities.	4	10-629		NORCON	01/2012	Download
INSTANT MESSAGING POLICY. The use of Office Communicator 2007 for Instant Messaging is described in this policy.	2	10-630		NORCON	01/2012	Add to My Library Download
POLICY FOR SOCIAL MEDIA USE. Company policy for the use of various social media outlets (including Twitter, Facebook, YouTube, and blogs) is outlined in this document.	2	10-631		NORCON	01/2012	Add to My Library Download
INTERNET & ELECTRONICS USE POLICY. This policy outlines the acceptable use of electronic systems and to set forth guidelines to ensure commitment to protecting employees and citizens from illegal, damaging, or fraudulent actions.	3	10-632		NORCON	01/2012	Add to My Library Download
IT POLICY TEMPLATE. This document provides a template for the writing of an IT policy.	3	10-633		NORCON	01/2012	Add to My Library Download
RESOURCE ACCESSIBILITY POLICY. The purpose of this policy is to provide persons with disabilities the same access to and use of the website and electronic and information resources as do persons without disabilities.	4	10-634		NORCON	01/2012	Add to My Library Download
SOFTWARE OWNERSHIP POLICY. This policy is to provide for the ownership, rights, and use of computer software developed by company employees or contractors.	2	10-635		NORCON	01/2012	Add to My Library Download
SOFTWARE MANAGEMENT POLICY. This policy describes how to demonstrate the commitment to manage software as a valuable asset, ensure compliance with software license agreements and prevent copyright infringement.	6	10-636		NORCON	01/2012	Download
PHYSICAL SECURITY OF LAPTOPS. To minimize exposure of laptops to loss or theft, standard practices for employees and contractors to follow to physically secure laptops are established with this policy.	4	10-637		NORCON	01/2012	Download
WIRELESS ACCESS SUPPORT POLICY. This policy describes security, deployment, and support of wireless connectivity to the Internet, agency servers and other needed electronic information.	2	10-638		NORCON	01/2012	Add to My Library Download
ELECTRONIC DATA BACKUP POLICY. This policy establishes backup and retention practices for all electronic data managed by the company for the purpose of disaster recovery and the recovery of mistakenly deleted or overwritten files.	3	10-639		NORCON	01/2012	Add to My Library Download
E-MAIL USE AND STORAGE. This policy establishes the rules for the use and management of electronic mail (e-mail) systems for the sending, receiving, or storing of e-mail and eFAXes.	6	10-640		NORCON	01/2012	Add to My Library Download
PROJECT MANAGEMENT POLICY. The purpose of this policy is to ensure defined project management procedures and templates are used.	3	10-641		NORCON	01/2012	Add to My Library Download
DOCUMENT FORMAT STANDARDS. This document formalizes the process for creating and approving information technology Policies, Procedures and Standards & Guidelines (PPSGs) and to standardize document format.	2	10-642		NORCON	01/2012	Add to My Library Download
IT PROCUREMENT POLICY OUTLINE. The procedures and guidelines for Information Technology procurement are outlined in this document.	1	10-643		NORCON	01/2012	Add to My Library Download
GEOGRAPHIC INFORMATION SPECIALIST I. Job description.	2	10-644		NORCON	01/2012	Add to My Library Download
GEOGRAPHIC INFORMATION SPECIALIST II. Job description.	2	10-645		NORCON	01/2012	Add to My Library Download
GEOGRAPHIC INFORMATION SPECIALIST III. Job description.	2	10-646		NORCON	01/2012	Add to My Library Download
GEOGRAPHIC INFORMATION SPECIALIST IV. Job description.	2	10-647		NORCON	01/2012	Add to My Library Download
GEOGRAPHIC INFORMATION SPECIALIST V. Job description.	2	10-648		NORCON	01/2012	Add to My Library Download
KNOWLEDGE MANAGEMENT PROGRAM MANAGER. Job description.	1	10-649		NORCON	01/2012	Add to My Library Download
INTERVIEWING EFFECTIVELY. Tips and techniques for the thorough and comprehensive interviewing of prospective employees are a large part of this presentation. The entire interviewing process is examined, from planning stages to conducting the interview and evaluating the information received.	31	10-650		NORCON	01/2012	Add to My Library Download
EFFECTIVE GROUP FACILITATION. Facilitation is a way of providing process leadership and fostering full participation of team members to gather data and make decisions. This presentation describes the facilitation process, including planning, sample agenda, seating, and many more ideas.	30	10-651		NORCON	01/2012	Add to My Library Download
SMALL GROUP FACILITATION. The purpose of this presentation is to provide the forum and mechanisms to achieve the desired outcomes in a small group meeting session.	23	10-652		NORCON	01/2012	Add to My Library Download
CONDUCTING A FIT GAP ANALYSIS. This presentation outlines the fit gap process and describes how to identify gaps in functionality or other areas.	14	10-653		NORCON	01/2012	Download
PROJECT WORKPLAN TRAINING. The project workplan is a detailed outline of the methodology to be used in a project, including interim and final deliverables and the necessary actions to achieve them.	26	10-654		NORCON	01/2012	Add to My Library Download

SUPPORTING INTERNATIONAL LOCATIONS - IT BEST PRACTICES

UNIFIED COMMUNICATIONS

ASSET MANAGEMENT MEMO.

RESOURCE ALLOCATION SHEET.

IT USE POLICY.

IT SECURITY POLICY.

VIRTUALIZATION

STATE GOVERNMENT SOCIAL MEDIA POLICY.

SOCIAL MEDIA POLICY.

RFP: MASTER DATA MANAGEMENT.

GOVERNMENT - MOBILE DEVICE MANAGEMENT

INFORMATION SYSTEMS PROCEDURES.

RFP: MOBILE WIRELESS SERVICES.

SOCIAL MEDIA BEST PRACTICES IN THE WORKPLACE

PROJECT MANAGEMENT OFFICE PROPOSAL.

SOFTWARE DISTRIBUTION POLICY.

BUSINESS SOLUTIONS MANAGER: STORE SYSTEMS.

IT DIRECTOR.

IT HIRING BEST PRACTICES

ENTERPRISE PROJECT MANAGEMENT

DESKTOP TECHNICIAN SERVICE CATALOG.

CONTRACT MANAGEMENT POLICY.

TELEWORK PROGRAM POLICY.

TIME AND LEAVE BENEFITS POLICY.

WORK ALTERNATIVES POLICY.

INSTANT MESSAGING POLICY.

POLICY FOR SOCIAL MEDIA USE.

INTERNET & ELECTRONICS USE POLICY.

IT POLICY TEMPLATE.

RESOURCE ACCESSIBILITY POLICY.

SOFTWARE OWNERSHIP POLICY.

SOFTWARE MANAGEMENT POLICY.

PHYSICAL SECURITY OF LAPTOPS.

WIRELESS ACCESS SUPPORT POLICY.

ELECTRONIC DATA BACKUP POLICY.

E-MAIL USE AND STORAGE.

PROJECT MANAGEMENT POLICY.

DOCUMENT FORMAT STANDARDS.

IT PROCUREMENT POLICY OUTLINE.

GEOGRAPHIC INFORMATION SPECIALIST I.

GEOGRAPHIC INFORMATION SPECIALIST II.

GEOGRAPHIC INFORMATION SPECIALIST III.

GEOGRAPHIC INFORMATION SPECIALIST IV.

GEOGRAPHIC INFORMATION SPECIALIST V.

KNOWLEDGE MANAGEMENT PROGRAM MANAGER.

INTERVIEWING EFFECTIVELY.

EFFECTIVE GROUP FACILITATION.

SMALL GROUP FACILITATION.

CONDUCTING A FIT GAP ANALYSIS.

PROJECT WORKPLAN TRAINING.